Quality Engineering

• Defined in different terms by different quality Gurus: Deming, Juran, Crosby, Feigenbaum • Western philosophers explained quality in terms of presence of certain characteristics • Taguchi defines quality in terms of loss due to absence of quality • This thinking influenced by Zen philosophy

• Quality is measured in terms of total loss to society due to functional variation and harmful side effects • When the product performance meets the target performance, the loss is zero • Any deviation from the target incurs loss • Greater the deviation, greater the loss • Explained by Taguchi’s Loss Function

Quality Loss Function
• The traditional (Western) model for quality losses
– No losses when the product is within the specification limits
Cost LSL Target USL Scrap Cost

• The Taguchi loss function
– Quality loss is zero only if the product achieves target specification

Fraction Defective Fallacy
1. All products within specifications equally good, 2. All products beyond specifications equally bad A study found U.S. consumers preferred Sony TVs made in Japan to those made in the U.S. Both factories used the same designs & specifications. The difference in quality goals made the difference in consumer preferences.


Sony-Japan (Target-oriented) Sony-US (Conformanceoriented)





Quality Loss Function
High Loss Unacceptable Loss Poor Fair Good Best Low Loss

Target-oriented quality yields more product in the "best" category

Conformance-oriented quality keeps products within 3 standard deviations


Target Distribution of Specifications for Products Produced


Quality Loss Function
• Loss L(y) = k*(y-m)2 • When y=m, Loss = 0 • When functional limits are m±Δ0, and • Loss at y±Δ0 = A0, then • k = A0 /Δ02

Quality Loss Function Example 1
The repair cost for an engine shaft is Rs. 100. The shaft diameter is required to be 10 ±1 mm. On average the produced shafts deviates 0.5 mm from target. Determine the mean quality loss per shaft using the Taguchi QLF. Solution: k = 100/(1)2=100, L(y) = 100*(0.5)2 = Rs. 25

Quality Loss Function Example 2
The specifications for the diameter of a gear are 25.00 ± 0.25 mm. If the diameter is out of specification, the gear must be scrapped at a cost of Rs. 4.0/ unit. What is the unit loss? Solution: k = 4/(0.25)2=64, L(y) = 64*(0.25)2 = Rs. 4

Different Quality Loss Functions
• • • Smaller-the-better: L(y) = ky2 Larger-the-better: L(y) = k/y2 Asymmetric loss function: For example, L(y) = k1*(y-m)2 , when y > m, and = k2*(y-m)2 , when y ≤ m

Causes of Variation - Noise Factors
Product variation Process variation ii. External: Variation ii. External: Environment in the environment in in which process is which the product is carried out used iii. Non-uniformity of the iii. Unit-to-unit: process: Spatial Variation due to variation in the output process iv. Process drift: iv. Deterioration: Wear Temporal variation in and tear due to usage the output

Average Quality Loss
• Average quality loss Q = k [(μ-m)2+σ2] • Two components
– deviation from target, and – variance around mean

• Adjusting mean of the process is easy, but variation reduction is difficult

Variation Reduction
• Three approaches to variation reduction ii. Screening out bad product iii. Discovering and eliminating the cause of malfunction (tolerance tightening) iv. Applying robust design methods (finding and exploring nonlinearity)

Goal of Robust Design
• To exploit the nonlinearity of the relationships among the parameters, the noise factors and the quality characteristics • To find a combination of parameter values that result into the smallest variation of the quality characteristic around the target value under nominal noise conditions

Classification of Parameters
z Noise factors y Response

M Signal factor

Product / Process

x Control factors

Engineering Design Problem
i. Concept design ii. Parameter design iii. Tolerance design • Quality Engineering includes (ii) and (iii)

Stage of product realization

Quality control activity Concept design

Ability to reduce effect of External var. Unit-tounit var. Drift




Product design Parameter design Tolerance design Concept design Process design Parameter design Tolerance design Detection/ correction Manufacturing Feed-forward control Screening Usage Warranty / Repair

Assignment No. 1
• Following measurements were taken on two batches of a machined component for which the tolerance limits were 25.00 ± 0.25 mm. The cost of scrapping a nonconforming unit is Rs.4. Construct a histogram, estimate loss per unit part for each size and calculate total loss and average loss for the two batches. Interpret the results.

Batch 1
25.01 25.04 25.04 24.92 24.90 24.91 24.95 25.10 24.96 25.02 24.89 24.97 25.01 25.03 25.03 25.01 24.96 24.95 25.03 25.12 24.98 24.98 24.85 24.98 25.03 24.96 25.02 25.04 25.11 25.01 25.00 25.01 25.00 24.92 25.02 25.01 24.98 25.06 25.00 25.07 24.97 25.02 24.97 25.05 24.98 25.10 24.99 25.03 25.04 25.02

Batch 2
25.09 25.06 24.84 24.99 24.92 25.15 24.72 24.96 25.18 25.18 24.95 24.87 25.18 25.07 25.01 25.12 24.74 24.99 24.92 25.09 24.91 25.00 25.16 24.88 25.00 25.11 24.81 25.17 25.09 25.23 25.02 25.19 25.05 25.01 24.95 25.14 24.90 25.14 24.89 24.72 24.93 25.18 25.04 24.99 25.04 25.29 25.12 25.11 24.91 25.11

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