Non Verbal Communication

You are sitting in a traffic jam. No one is going anywhere, but the man in the car behind you incessantly blows his horn.

You are smartly dressed in readiness for an important interview. Walking along the street, you are deliberately splashed with muddy water by a youth on a bike, who instead of riding off, turns with a grin on his face to confront you.

You attend an interview. You are back home and telling your dad about what happened during the interview.  You were put to embarrassing questions.  Interviewer made you nervous.

 Once you lost your temper and was irritated and you really cried once.  After all the ordeal, you finally got the Letter of Offer.

Body language

What is body language?
Body Language is the unspoken communication that goes on in every Faceto-Face encounter with another human being. It tells you their true feelings towards you and how well your words are being received. Between 60-80% of our message is communicated through our Body Language, only 7-10% is attributable to the actual words of a conversation.

 Your ability to read and understand another person's body Language can mean the difference between making a great impression or a very bad one! It could help you in that job interview, that meeting, that business function, or special date

"An important aspect of running a successful business"

Posture
"Your posture may show how you will approach a situation"

The Space Around You
"If you are sitting ,you can still give an image of power"

Gestures
"We are attracted to those people who are similar to ourselves"

Facial Expressions
"Making little eye contact can say that the other person doesn't like you"

Surprised………..

Happiness

Sad

Fear

Anger

The man is paying attention, somewhat querulous, and trying to make up his mind. Note the finger by itself indicating a desire to interrupt with a question

Individual – note the downcast eyelids, the preoccupation of the face, the hand almost closing the ear

Thoughtful concentration

An air of concentration– body slightly forward, somewhat excited– note the grip on the chair as if wanting to get up; finger on face.

Careful attention – even 'lending an ear' – he is almost pushing the ear forward.

Thoughtful concentration, trying to take it all in.

Crossed arms

The man has his arms crossed across his chest but the hands are visible and unclenched. He is not happy. He thinks he is being scolded or attacked and is beginning to withdraw. But he is not sure and is still listening.

The picture of the man shows him clenching his fists tightly – his body is tense. The speaker has aroused fierce hostility, and has lost the listener's attention.

Hostility
Note the tension of the body, the crossed ankles and the clenched hands; also wide the wide open eyes, the tight lips. he is hostile; like a wild animal his body posture shows the tension which in a wild animal precedes in leaping to attack.

Buyer and seller
The body signals are classic and unmistakable. There is the supplicant salesman, trying to reach the buyer who is somewhat distant, slightly defensive (crossed legs), but at the same time willing to pay attention and consider the proposition (steepled hands).

Group
The whole group is in poses that express boredom – an inability to accept the communication;
–Crossed hands and legs show defensiveness. –Preoccupied looks on the face. This is an audience that no speaker or negotiator should have if the purpose is to communicate to them.

Aggression
All members of the group are reacting negatively. The slitting of the eyes and lips, tension in the neck, the clenching fists, all point to the general air of tension. The group does not accept what is being said, is angry, and is in willing to accept the communication.

THANK YOU

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