losLerlng lnnovaLlon ln MaLure

LnLerprlses
uave LlLwlller
LxecuLlveŴlnŴ8esldence
CommunlLechţ WaLerloo
vervlew
W AdopLable lnnovaLlon pracLlces
W Lmplrlcal performance galns
W Wlnnlng framework
W CeLLlng sLarLed
W vercomlng reslsLance
W Þreferred pracLlces and areas Lo waLch
uecŦ 1ţ 2011 uave LlLwlller
AdopLable ÞracLlces from Lhe 1ech lndusLry
1he 1oyota Þroduct|on System
(1ÞS)
uecŦ 1ţ 2011 uave LlLwlller
WhaL 1ÞS Means for lnnovaLlon
1he expendlLure of resources for any goal oLher
Lhan creaLlon of value for Lhe end cusLomer ls
wasLeţ and LargeL for ellmlnaLlon
uecŦ 1ţ 2011 uave LlLwlller
Lfflclency Calns
W ManufacLurlng
& aL baslc proflclencyţ 2& aL Lhe hlghesL
W ealLhcare
0Ʒ Lo 70Ʒ
W Þrofesslonal Servlces and ConsulLlng
2Ʒ Lo 0Ʒ
W Salesţ 8esearch Ǝ uevelopmenL
2& Lo &
uecŦ 1ţ 2011 uave LlLwlller
Where Lo SLarL
Sourceť
hLLpť//wwwŦmbakkuŦcom/S1u/CourseSyllabus1Ŵ2/1_2/MŴMonLrl/LeasonsƷ20LearnedƷ20fromƷ201oyoLaƷ20WayŦpdf
uecŦ 1ţ 2011 uave LlLwlller
Where lurLher Lo Look for
lmprovemenL
W Þrocesses
WalLlng
8ework
Lrrors
llawed early assumpLlons whlch surface laLer
W Þeople Ǝ 1eams
uLslderŴlnslders
Anonymlzed bralnsLormlng
8eference class benchmarklng
W llve Whys
uecŦ 1ţ 2011 uave LlLwlller
Croup Change from WlLhln (l)
W Lach member anonymously submlLs one lLem
for collecLlve lmprovemenL whlch (s)he deems
mosL crlLlcal Lo group progress
W laclllLaLor aggregaLes Loplcsţ and dlvldes Lhem
lnLo member subgroups for a worklng sesslon
W Lach subgroup develops resulLs drlven change
plans for lLs Loplcs over Lhe nexL Lwo hours
uecŦ 1ţ 2011 uave LlLwlller
Croup Change from WlLhln (ll)
W Lach subgroup reporLs back Lo Lhe full group
wlLh acLlon plansţ weekly mllesLones
W 8ank lmpacL and aLLalnablllLy of each planţ
and geL Lo work on Lhe mosL promlslng wlLh a
coallLlon of wllllng parLlclpanLs
W use plloL efforLs Lo bulld soclal and oLher
proof polnLs for change Lo larger group
uecŦ 1ţ 2011 uave LlLwlller
CeLLlng SLarLed
8esulLsŴurlven Change (8uC)
uecŦ 1ţ 2011 uave LlLwlller
ÞroducLlve lncremenLal lnnovaLlon
W ulvlslon of soluLlon lnLo a serles of nonŴ
overlapplng lncremenLs
W lncremenLs measurableţ and conslsLenLly
lnLerpreLed
W lncremenLs lmplemenLable under 2 weeks
W Ad[usL plan afLer each lncremenL
W Lach lncremenL has Lo dellver enabled resulLs
uecŦ 1ţ 2011 uave LlLwlller
llndlng 8esources
W CuL back on admlnlsLraLlve overhead ln low
leverage areas
W elp sLaff see Lhelr own selfŴlnLeresL Lhrough
longerŴLerm galns from shoulderlng Lhe load
of nearŴLerm change
uecŦ 1ţ 2011 uave LlLwlller
Common MyLh Lo ulspel
W 1he cosL of workarounds Lo qulckly lnLerface
new experlmenLs wlLh exlsLlng operaLlng
meLhods and buslness processes wlll eaL up
efflclency galns
uecŦ 1ţ 2011 uave LlLwlller
ueallng wlLh lallure
W Lmbrace lLţ especlally durlng Lhe early sLages
of an lnnovaLlve lnlLlaLlve
W Larly onţ fallure ls okţ as long as lL ls done
qulckly and cheaply
W Learn from each fallure
W Maxlmum lnformaLlon ls released from
experlmenLs havlng a 0Ʒ chance of success
uecŦ 1ţ 2011 uave LlLwlller
Lvolvlng 1oward an lnnovaLlon CulLure
W Lvery Laskţ every lnLeracLlonţ every resulL ls a
chance Lo learn and lmprove Ŷ conLlnuous
lmprovemenL
W Caln energy from small Lhlngs LhaL go wrong
because Lhey are Lhe ways Lo lmprove and
dlfferenLlaLe Ŷ focused creaLlvlLy
W ManagemenL lmmerses lLself ln Lhe process of
value dellvery and dlrecLly confronLs all Lhe
manlfesLaLlons of wasLe
uecŦ 1ţ 2011 uave LlLwlller
Þreferred ÞracLlces
W uon'L [ump premaLurely from problem Lo
soluLlonŦ Always ask flve whys
W vlsual conLrolŦ Make work vlslble
W ConsLralned lnvenLory of work ln progress
W lasL cycles of acLlonţ qulck changeovers
W ConLrol group LesLlngţ aŦkŦaŦ A/8 spllLs
W 8oLLomŴupţ concreLe pro[ecLsŤ LopŴdown supporL
W 8eflecLlon evenLs
uecŦ 1ţ 2011 uave LlLwlller
Summary
1rad|t|ona| Innovat|ve
8enchmark Lo [usLlfy belng good ulLlmaLe performance comes from absence of
wasLe
volume lowers cosL 8educlng cosL comes from lowerlng cycle Llmeţ
removlng walLlngţ Lrlmmlng lnvenLoryţ rooLŴcause
dlagnosls and repalr of errorsţ and oLherwlse
reduclng wasLe
lnLernal focus CusLomer focus
AnecdoLe drlven uaLa drlvenţ rlgorous experlmenLaLlonţ emplrlcal
Þerformance meLrlcs sLay Lhe same 1acLlcal meLrlcs evolveţ sLraLeglc meLrlcs remaln
My [ob ls Lo do my [ob My [ob ls Lo do my [ob beLLerţ and communlcaLe
Lhose lessons Lo oLhers so Lhey may do same
1& Speed 1Ŧ& Lo 4& Speed
1& Lfflclency 3& Lo 10& Lfflclency
uecŦ 1ţ 2011 uave LlLwlller
1hankŴyouŦ CuesLlons?
ºlL ls noL Lhe sLrongesL nor Lhe mosL lnLelllgenL
of Lhe specles LhaL survlvesţ buL Lhe one LhaL ls
mosL adapLable Lo changeŦ"
ŴCharles uarwlnŴ
uecŦ 1ţ 2011 uave LlLwlller
8eferences and lurLher 8eadlng
º1he 1oyoLa Way"ţ Llkerţ McCrawŴlllţ 2004
hLLpť//wwwŦamazonŦca/1oyoLaŴWayŴManagemenLŴÞrlnclplesŴManufacLurer/dp/0071392319/refƹsr_1_7?leƹu1l8Ǝqldƹ132249130Ǝsrƹ8Ŵ7
º1he Lean SLarLup"ţ 8lesţ Crownţ 2011
hLLpť//wwwŦamazonŦca/LeanŴSLarLupŴLnLrepreneursŴConLlnuousŴlnnovaLlon/dp/0307887898/refƹsr_1_1?sƹbooksƎleƹu1l8Ǝqldƹ132249184Ǝsrƹ1Ŵ1
º1he Þrlnclples of ÞroducL uevelopmenL llow"ţ 8elnerLsenţ
CelerlLasţ 2009
hLLpť//wwwŦamazonŦca/ÞrlnclplesŴÞroducLŴuevelopmenLŴllowŴCeneraLlon/dp/193401009/refƹsr_1_1?leƹu1l8Ǝqldƹ132230117Ǝsrƹ8Ŵ1
º?our Company's SecreL Change AgenLs"ţ Þascale Ǝ SLernlnţ
arvard 8uslness 8evlewţ Mayţ 200
hLLpť//wwwŦonllnecoachlngŴfrelburgŦde/uploadflle/Þuls/your_companys_secreL_change_agenLsŦpdf
uecŦ 1ţ 2011 uave LlLwlller
1he 1oyoLa 4 Þ SysLem
uecŦ 1ţ 2011 uave LlLwlller

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