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• SECTION 10.1 - ENTERPRISE RESOURCE PLANNING
Enterprise Resource Planning Core ERP Components Extended ERP Components Integrating SCM, CRM, and ERP
Measuring ERP Success
Choosing ERP Software
• SECTION 10.2 – COLLABORATION SYSTEMS
Teams, Partnerships, and Alliances
Knowledge Management Systems Content Management Systems Workflow Management Systems Groupware Systems
ENTERPRISE RESOURCE PLANNING Chapter 10 • Reasons ERP systems are powerful tools ERP is a logical solution to incompatible applications ERP addresses global information sharing and reporting ERP avoids the pain and expense of fixing legacy systems 10-2 .
THE HEART OF ERP Chapter 10 • At the heart of all ERP systems is a database 10-3 .
THE EVOLUTION OF ERP Chapter 10 10-4 .
CORE AND EXTENDED ERP COMPONENTS Chapter 10 10-5 .
and a CRM vendor and must integrate the different modules together Middleware Enterprise application integration (EAI) middleware 10-6 . an SCM vendor.INTEGRATION TOOLS Chapter 10 • Many companies purchase modules from an ERP vendor.
MEASURING ERP SUCCESS Chapter 10 • Balanced scorecard – enables organizations to clarify their vision and strategy and translate them into action • Balanced scorecard views the organization from four perspectives Learning and growth Internal business process Customer Financial 10-7 .
Overall fit o o o Off the rack Off the rack and tailored to fit Custom made Successful companies spend up to 10 percent of the project budget on a business analysis A plan is needed to monitor the quality. Solid implementation plans o . objectives. and timelines 10-8 2.CHOOSING ERP SOFTWARE Chapter 10 • Successful ERP projects share 3 attributes 1. Proper business analysis o 3.
TEAMS. PARTNERSHIPS. AND ALLIANCES Chapter 10 • Collaboration system – supports the work of teams by facilitating the sharing and flow of information 10-9 .
retrieving. classifying.KNOWLEDGE MANAGEMENT SYSTEMS Chapter 10 • • • Knowledge management (KM) – capturing. and sharing information assets that provides context for effective decisions and actions Intellectual and knowledge-based assets categories: Explicit knowledge and Tacit knowledge Best practices for transferring or recreating tacit knowledge: Shadowing and Joint problem solving 10-10 . evaluating.
E-learning applications. Expertise tools. Search and data mining tools • Finding out how information flows through an organization Social networking analysis (SNA) – a process of mapping a group’s contacts (whether personal or professional) to identify who knows whom and who works with whom 10-11 . Discussion and chat technologies.KNOWLEDGE MANAGEMENT SYSTEMS Chapter 10 • Knowledge management systems include: Knowledge repositories (databases).
editing.CONTENT MANAGEMENT SYSTEMS Chapter 10 • Content management system (CMS) – provides tools to manage the creation. and publication of information in a collaborative environment CMS marketplace includes: • Document management system (DMS) Digital asset management system (DAM) Web content management system (WCM) 10-12 . storage.
WORKFLOW MANAGEMENT SYSTEMS Chapter 10 • Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business process Messaging-based workflow system – sends work assignments through an e-mail system Database-based workflow system – stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document 10-13 .
GROUPWARE SYSTEMS Chapter 10 • Groupware – supports team interactions 10-14 .