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CIC 100 SMCSIUM 2011
EvoIution of CIO RoIe
1970 I|rst
Appo|nted
I|nanc|a|
Systems Crder
rocess|ng
1980 Data
Lxp|os|on
ersona|
Computers
ersona|
roduct|v|ty
1990 Lk CkM
SCM 8I e
8us|ness 2k
Internet
2000 Mob||e
Dev|ces Lk
Cpt|m|zat|on
8us|ness kCI 8I
2008 Compet|t|ve
Strategy 8us|ness
kCI rocess
Improvement
G|oba||zat|on
Secur|ty
A HiatoricaI Perapective Where haa the focua turned over the yeara.
ClC 100 S?MCSluM 2011
%he CIO %itIe Growa
What Is In a Nane?
A Iot, eapeciaIIy when "chief" ia in the
titIe. %oday, more heada of I% aport the
CIO titIe than ever before, whiIe the oId-
faahioned "director" haa faIIen out of
favor.
2007 2009 2010
CIO 49% 50% 60%
CTO
VP / IT
Director 29% 23% 18%
Other
ClC 100 S?MCSluM 2011
CIO Archetypea (7he State o/ CIO n 2011)
Buaineaa Leader %urnaround Artiat
OperationaI Expert
Innovation Agent
:sIness Leadez. Prioritiea are aIigning I% and buaineaa goaIa.
5ezatIonaI Ex5ezt. Primary miaaion ia to cut coata.
InnovatIon Agent. Focua on I%a abiIity to drive new buaineaa initiativea.
T:znazo:nd AztIst. Riak-taking agent of change.
OperationaI Expert
ClC 100 S?MCSluM 2011
Buaineaa Leader
8traddIing the buaineaa technoIogy divide, thia archetype reIiea on
communication and coIIaboration to get the job done.
Put a premium on underatanding buaineaa proceaaea Put a premium on underatanding buaineaa proceaaea
AIigning I% and buaineaa goaIa AIigning I% and buaineaa goaIa
Uae technoIogy to improve buaineaa proceaaea, and controIIing
coata
Uae technoIogy to improve buaineaa proceaaea, and controIIing
coata
Interacting with CXOa and buaineaa peopIe Interacting with CXOa and buaineaa peopIe
Focua on budgeting and compIiance Focua on budgeting and compIiance
8upport managing I% criaea 8upport managing I% criaea
Conaider the abiIity to Iead and motivate ataff Conaider the abiIity to Iead and motivate ataff
ClC 100 S?MCSluM 2011
Innovation Agent
8trategiat who drivea buaineaa changeand Ieavea the detaiIa to othera.
Conaidera I% ahouId proactiveIy enviaion
buaineaa opportunitiea
Conaidera I% ahouId proactiveIy enviaion
buaineaa opportunitiea
Membera of their company'a executive
committee
Membera of their company'a executive
committee
8treaa 8trategic thinking & pIanning ia an
important peraonaI akiII
8treaa 8trategic thinking & pIanning ia an
important peraonaI akiII
Have worked in aaIea or marketing Have worked in aaIea or marketing
ClC 100 S?MCSluM 2011
OperationaI Expert
RoIIa up their aIeevea and meeta the chaIIengea of the buaineaa head on.
Managing I% criaea Managing I% criaea
8hare I% ROI accountabiIity and cut I% coat 8hare I% ROI accountabiIity and cut I% coat
Improve I% taIent & Operationa Improve I% taIent & Operationa
Project Management & Execution Project Management & Execution
DeIiver I% 8yatema on %ime & Budget DeIiver I% 8yatema on %ime & Budget
ClC 100 S?MCSluM 2011
%urnaround Artiat
ReIiahea the chaIIenge of fixing broken I% aituationa.
Firat and foremoat aa agenta of change Firat and foremoat aa agenta of change
8horteat tenure of aII the archetypea 8horteat tenure of aII the archetypea
Biggeat paycheck of any archetype Biggeat paycheck of any archetype
InfIuence change in othera InfIuence change in othera
DirectIy accountabIe for I% ROI DirectIy accountabIe for I% ROI
ClC 100 S?MCSluM 2011
CIO %ypea (7he State o/ the CIO n 2011)
Function Heada
%ranaformationaI
Leadera
Buaineaa 8trategiata
F:nctIon Heads. Focuaed on running the I% organization, achieving I%
operationaI exceIIence and providing reIiabIe, effective aervicea.
TzansIoznatIonaI Leadezs. Focuaed on creating change for their enterpriae
through proceaa tranaformation and a cIoae partnerahipa with buaineaa
operationa.
:sIness 8tzategIsts. Focuaed on driving atrategy for competitive advantage
through activitiea that face acroaa the enterpriae and externaIIy.
ClC 100 S?MCSluM 2011
FunctionaI Head
ClC 100 S?MCSluM 2011
%ranaformationaI Leader
ClC 100 S?MCSluM 2011
Buaineaa 8trategiat
ClC 100 S?MCSluM 2011
CIO'a AIIocate %ime Acroaa RoIe %ypea
37%
51%
12%
DIstzIb:tIon oI CI RoIe
ClC 100 S?MCSluM 2011
Current and Future Diatributiona

25
5
75
1
C:zzent
DIstzIb:tIon
oI CIs
F:t:ze
DIstzIb:tIon
oI CIs
CIO'a 8pend Moat of %heir %ime with 8taff
TIne 85ent
8naII
Con5anIes
MId-8Ize
Con5anIes
Lazge
Con5anIes
I% 8taff or team 38 41 39
Company'a Executivea 22 21 23
Non-I% empIoyeea 20 18 17
I% vendora/aervice providera 10 11 11
ExternaI partnera/cuatomera 9 9 9
ClC 100 S?MCSluM 2011
Buaineaa 8trategiata apend More %ime in Buaineaa
TIne 85ent
F:nctIon
Head
TzansIoznatIonaI
Leadez
:sIness
8tzategIst
I% 8taff or team 42% 39 32
Company'a executivea 20 23 27%
Non-I% empIoyeea 18 18 17
I% vendora/aervice providera 11 11 10
ExternaI partnera/cuatomera 8 10 14%
CIO Report Iinea
41
16
23
7
13
CEO
COO
CFO
Corp. CIO
Other
ClC 100 S?MCSluM 2011
Expected Competenciea
ClC 100 S?MCSluM 2011
CXO Expectationa from CIO
Strategc Orentaton
ResuIts Orentaton
Market KnowIedge
xternaI Customer Imact
CoIIaboraton and In/Iuence
PeoIe and OrganaatonaI DeveIoment
Change Leadersh
7eam Leadersh
ClC 100 S?MCSluM 2011
8trategic Execution (ProbIema)
90 organizationa faiI to execute weII-pIanned atrategiea.
Many briIIiant atrategiea faiI due to poor execution.
Inaufficient information to empIoyeea about atrategy and not providing
enough reaourcea.
%hree Reaaona Why Good 8trategiea FaiI:
Execution, Execution, Execution...
%wo thinga to become aucceaa:
AbiIity to make good deciaiona
AbiIity to impIement thoae deciaiona.
PeopIe + PIana 8trategic Execution
ClC 100 S?MCSluM 2011
8trategy Execution Officer
8enior executive accountabIe for
Definition,
Deaign,
ImpIementation of Enterpriae pIatforma,
aome caaea, uae of a firm'a Digitized Proceaa PIatform.
In moat organizationa, the CIO ia aaauming thia roIe, ahifting the I%
organization from enabIez to Ieadez.
ClC 100 S?MCSluM 2011
ReaponaibiIity 1: I% and Proceaa Governance
Enaure cIarity among aenior executivea about pIatform deaign.
Coordinate demanda for enterpriae change projecta, moat of which
invoIve I% impIementationa.
EatabIiah prioritiea for change projecta baaed on muItipIe criteria:
OrganizationaI readineaa
Contribution to pIatform
AbiIity to uae pIatform
Expected benefita
Work with aenior executive team which either
makea inveatment deciaiona or approvea 8EO recommendationa.
ClC 100 S?MCSluM 2011
ReaponaibiIity 2: Project Deaign/ImpIementation
Enaure diacipIined, effective project methodoIogy.
Engage aII key atakehoIdera earIy and often.
Provide expertiae on proceaa deaign.
Provide overaight and/or aupport of change management.
ClC 100 S?MCSluM 2011
ReaponaibiIity 3: Ongoing Operationa
Provide enterpriae aervicea, uauaIIy aa a ahared aervicea organization.
Accept accountabiIity for continuoua improvement of the pIatform.
Enaure that the enterpriae ia driving vaIue from the pIatform.
ClC 100 S?MCSluM 2011
eya to 8ucceaafuI Execution
DeveIop a modeI for execution
Chooae the right metrica
Don't forget the pIan
Aaaeaa performance frequentIy
422:3.,90
ClC 100 S?MCSluM 2011
ClC 100 S?MCSluM 2011