SERVICE SECTOR MANAGEMENT TYBMS (SEMESTER V)

TOPIC SERVICE IN HOTELS

CREATED BY
BHATIA 5 SUSHANT KADNE 22 LOKESH GERELA 15 PAWAN TALREJA 51 VIJAY KHANWANI 25 VARUN ALIMCHANDANI 58
SOHEL

HOTEL NAME MANGO CREATIVE HOTELS

WHY MANGO HOTEL ?

Mango

Hotel comes with a concept of budget hotel. It is one of the cheapest hotels in SOUTH MUMBAI with ultra modern services and comfortable accommodation. Stay in Mango Hotel and enjoy with our personalized services.

DISTANCE
Mango

Hotel in MUMBAI is located at MARINE DRIVE. It is connected very closely to the CST Railway Station (15 mins), being approximately 23 km from the International Airport and Domestic Airport. Mango hotel is situated in the heart of South mumbai city & it is near by the commercial hubs.

OUR HOTEL

OUTLAY OF HOTEL
Ground floor-universal reataurant cultural restaurants 1st floor-*Punjabi *south Indian *Gujarati 2nd floor-*Marathi *Sindhi * Rajasthani 3rd floor-*Suites 4th & 5th floor-*rooms 6th floor- *entertaintment section 7th floor- *Gym & Spa

TECHNICAL SPECIFICATION

125 guest rooms, including: 25 suites 100 atrium-facing rooms with private balconies, large bay windows 6 full-service restaurants which includes Mango Punjabi, sindhi, marwadi, gujrati, south indian etc, American Cafe, The Library of Indian Novels, books. Comics etc. 2 pass time eateries - The Coffee Bean, and Godiva Chocolatier. (Bakery) Retail stores including Mango mall -, Mango Clothing for women's fashions, mango jewelry shop, Delta Gifts Store, Children's Boutique,

PROMOTION
MEDIA NEWSPAPERS, MAGAZINES, BROADCAST MEDIA T.V., RADIO Social media Face book page Twitter o Outdoor media Hoardings Baloon advertisement CHIEF GUEST MR. ANNA HAZARE !
PRINT

Mango Budget Hotel Facilities: Terrace Restaurant Taxi Service (Pick n Drop) Guide service Laundry Service Conference Facilities Doctor on Call 24 hr Coffee Shop Parking Facility Travel Desk Business Centre GYM Facility Library Internet Facility Swimming pool Gaming Parlour

TARIFF PLANS
ROOM TYPE MANGO ONE PLAN SINGLE OCCUPANCY RS. 999 DOUBLE OCCUPANCY RS. 1499

STANDARD

RS. 2499

RS. 2999

DELUXE

RS. 2999

RS. 3600

SUPER DELUXE

RS. 3999

RS. 4999

OUR ROOMS

THAI SPA

MANGO MEMBERSHIP/ CARD

10% discount on room tariffs 20% discouunt on food (a la carte)

LOYALTY

Loyalty card From the 2nd visit of the customer, he/she shall get a loyalty card with benefits .

SPECIAL OFFERS FOR MANGO MEMBERS

1. DISOUNT OF 5 % FOR 2 PEOPLE ON TARIFF PLANS 2. DISCOUNT OF 10 % ON DINNING FOR 4 OR MORE PEOPLE 3. UPTO 25 %DISCOUNT ON PARTY ORDERS FOR 10 PEOPLE OR MORE. 4.FREE MANGO CAB SERVICE 5.SPECIAL DISCOUNTS AT THE MANGO BAR, PUB, COFEE SHOP . 6.DISCOUNTS AND OFFERS ON MANGO GYM, SPA, SWIMMING POOL, SPORTS CORNER etc.

MANGO BAR AND PUB

CULTURAL RESTAURANTS
MANGO (NORTH INDIAN) - PUNJABI MANGO (SOUTH INDIAN) MANGO GUJRATI MANGO MARATHI MANGO SINDHI MANGO RAJASTHANI PRICES OF ALL CULTURAL RESTAURANTS (STARTS:-CHILD:299 & ADULT:499)

MANGO PUNJABI
Special punjabi thalis Bhangra dance Background Punjabi music -An unbelievable kind of dhabha environment

MANGO SOUTH INDIAN

Special buffet system South Indian performances Waiters dressed in south Indian theme

MANGO GUJRATI
SPECIAL DANDIA ROUND SPECIAL GUJRATI FOOD WAITERS DRESSED IN GUJU THEME BUFFET SYSTEM

MANGO MARATHI
BUFFET SYSTEM MARATHI FOLK MARATHI BACKGROUND MUSIC SPECIAL MARATHI CHEF

MANGO SINDHI
SPECIAL SINDHI BACKGROUND MUSICS MUSICS WILL ALSO BE PLAYED AS PER CUSTOMERS CHOICE VARIETY OF SINDHI DISHES SINDHI STYLE AMBIENCE

MANGO RAJASTHANI
RAJASTHANI BUFFET WAITERS IN RAJHASTHANI THEME CUSTOMERS WILL GET RAJASHANI PAGDIS. RAJASTHANI DANCE PERFORMANCES. RAJASTHANI STYLE AMBIENCE

UNIVERSAL RESTAURANT
Any

vegetarian/ non-vegetarian cuisine. Jain food Prices :reasonable & affordable One touch away service 24 hrs service 4pm to 7pm-10% discount LAUGHTER SHOWS

INNOVATION & SPECIAL SERVICES

Button Services Location - our hotel is located near a college area..

Banquet hall where around 80 - 100 people (celebrity arrangement for weddings)
Special person as a Translator for simple communication specially for foreign tourists. Special Bus and Guide provided for travelling across Mumbai.

Midnight Buffet available from 12 am to 4 am at 50 % (for regular crowd), 60 % for (mango members), and 70 % for (loyalty customers) discount.

Special round of competition among customers Feedback-friendly website Multicultural staff & multilingual staff Special cracker show during new year, and Diwali Free fish spa therapy(only for suite holders)

Surprise gifts for customers in cultural section Separate kitchens for vegis, non vegis and for jains. Currency exchange counter Jacuzzi in deluxe and super deluxe rooms.

MANGO

MULTIPLEX IN HOTEL (10% DISCOUNT FOR MEMBERS) PRICES FLAT RS.100/ MANGO CAB SERVICES FOR PICK UP AND DROP BACK AT AIRPORT AND RAILWAY STATIONS RESPECTIVELY FREE MANGO DRINKS SERVED AT THE CHECK IN o ESCALATORS, CAPSULE LIFTS MASSAGE CHAIRS IN suite ROOMS

UNIQUE SERVICES
Magic Shows for Kids, Dramas, Belly Dancing Shows and various other forms of entertainment programs put up on a daily basis at suitable timings. Sports events, such as tournaments. Shopping Mall with sale seasons Special mango dishes made during summer at affordable rates, such as mango cakes, puddings, drinks, shakes, ice creams etc. Pre Booking Discounts and on the spot check in facilities available. Mobile Apps for Android, Blackberry, apple istore, OVI store, Windows Marketplace etc. and various mobile devices for free.

MANGO DISHES

MANGO COUPLE

All Couples who have booked a honeymoon suite for 4 nights or more shall get the 5th night complimentary ! Entry in the Mango Pub absolutely free throughout their stay ! Mango cab decorated with heart shaped baloons Rooms with heart shaped beds Romantic music played for couples in mango restaurants live by our musicians ! 1 movie FREE at mango multiplex !

FUTURE PROSPECTS

CONCLUSION
Our hotel is one of the affordable hotels as we provide higher facilities at affordable prices. Our target customers are middle class and upper middle class people. Our main aim is not only profit, but also customer satisfaction. Market reputation and Goodwill mean a lot to us. The memories the customers take home after spending a wonderful time at our hotel !

CONTACT US
WEBSITE WWW.MANGOHOTELS.COM OUR 24/7 HOTLINE NUMBER LANDLINE 22789456,
OUR