© 2003 ÞrenLlce Pall lncŦ All

rlghLs reservedŦ
1Ŷ1
Introduct|on
W ,fnf–¯nt proc¾¾
@he flve baslc funcLlons of plannlngţ organlzlngţ
sLafflngţ leadlngţ and conLrolllngŦ
W u¯fn r¾ourc ¯fnf–¯nt (,%
@he pollcles and pracLlces lnvolved ln carrylng
ouL Lhe ºpeople" or human resource aspecLs of
a managemenL poslLlonţ lncludlng recrulLlngţ
screenlngţ Lralnlngţ rewardlngţ and appralslngŦ
© 2003 ÞrenLlce Pall lncŦ All
rlghLs reservedŦ
1Ŷ2
8aslc P8 ConcepLs
W CeLLlng resulLs
@he boLLom llne of managlng
W P8 creaLes value by engaglng
ln acLlvlLles LhaL produce
Lhe employee behavlors
Lhe company needs Lo
achleve lLs sLraLeglc
goalsŦ
P8M ls Ŷ
W Þervaslve lorce
W AcLlon CrlenLed
W lndlvldually CrlenLed
W Þeople CrlenLed
W uevelopmenL CrlenLed
W lnLegraLlng Mechanlsm
W Comprehenslve luncLlon
W Auxlllary Servlce
W lnLerŴdlsclpllnary funcLlon
W ConLlnuous funcLlon
© 2003 ÞrenLlce Pall lncŦ All
rlghLs reservedŦ
1Ŷ4
@he Changlng LnvlronmenL Cf
P8 ManagemenL
W P8's changlng roleť
º Þersonnel deparLmenLs"
@ook over hlrlng and flrlng from supervlsorsţ
payrollţ and beneflL plans admlnlsLraLlonŦ
ln Lhe 1930s added ºproLecLlng Lhe flrm ln lLs
lnLeracLlon wlLh unlons" responslblllLles (labor
relaLlons)Ŧ
Assumed organlzaLlonal responslblllLles for equal
employmenL and afflrmaLlve acLlonŦ
© 2003 ÞrenLlce Pall lncŦ All
rlghLs reservedŦ
1Ŷ3
A Changlng P8 LnvlronmenL
W CloballzaLlon
W @echnologlcal Advances
W LxporLlng !obs
W @he naLure of Work
W Workforce uemographlcs
© 2003 ÞrenLlce Pall lncŦ All
rlghLs reservedŦ
1Ŷ6
P8M as a sLraLeglc parLner
W SLraLegy
@he company's longŴLerm plan for how lL wlll balance
lLs lnLernal sLrengLhs and weaknesses wlLh lLs exLernal
opporLunlLles and LhreaLs Lo malnLaln a compeLlLlve
advanLageŦ
W P8 managers Loday are more lnvolved ln parLnerlng wlLh
Lhelr Lop managers ln boLh deslgnlng and lmplemenLlng
Lhelr companles' sLraLeglesŦ
@op managemenL wanLs Lo seeţ preclselyţ how Lhe P8
manager's plans wlll make Lhe company more
valuableŦ
Cverall lramework for
Puman 8esource ManagemenL
W W COMPETITIVE COMPETITIVE
CHALLENGES CHALLENGES
W W GIobaIization GIobaIization
W W TechnoIogy TechnoIogy
W W Managing change Managing change
W W Human capitaI Human capitaI
W W Responsiveness Responsiveness
W W Cost containment Cost containment
W W COMPETITIVE COMPETITIVE
CHALLENGES CHALLENGES
W W GIobaIization GIobaIization
W W TechnoIogy TechnoIogy
W W Managing change Managing change
W W Human capitaI Human capitaI
W W Responsiveness Responsiveness
W W Cost containment Cost containment
HUMAN HUMAN
RESOURCES RESOURCES
W W PIanning PIanning
W W Recruitment Recruitment
W W Staffing Staffing
W W Job design Job design
W WTraining/deveIopment Training/deveIopment
W W AppraisaI AppraisaI
W W Communications Communications
W W Compensation Compensation
W W Benefits Benefits
W W Labor reIations Labor reIations
HUMAN HUMAN
RESOURCES RESOURCES
W W PIanning PIanning
W W Recruitment Recruitment
W W Staffing Staffing
W W Job design Job design
W WTraining/deveIopment Training/deveIopment
W W AppraisaI AppraisaI
W W Communications Communications
W W Compensation Compensation
W W Benefits Benefits
W W Labor reIations Labor reIations
EMPLOYEE EMPLOYEE
CONCERNS CONCERNS
W W Background diversity Background diversity
W W Age distribution Age distribution
W W Gender issues Gender issues
W W EducationaI IeveIs EducationaI IeveIs
W W EmpIoyee rights EmpIoyee rights
W W Privacy issues Privacy issues
W W Work attitudes Work attitudes
W W FamiIy concerns FamiIy concerns
EMPLOYEE EMPLOYEE
CONCERNS CONCERNS
W W Background diversity Background diversity
W W Age distribution Age distribution
W W Gender issues Gender issues
W W EducationaI IeveIs EducationaI IeveIs
W W EmpIoyee rights EmpIoyee rights
W W Privacy issues Privacy issues
W W Work attitudes Work attitudes
W W FamiIy concerns FamiIy concerns
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
W @he World of Work Ŵ conLlnues Lo changeţ buL aL an even
more rapld paceŦ
W P8 musL undersLand Lhe lmpllcaLlons ofť
globallzaLlon
Lechnology changes
workforce dlverslLy
changlng sklll requlremenLs
conLlnuous lmprovemenL lnlLlaLlves
Lhe conLlngenL work force
decenLrallzed work slLes
and employee lnvolvemenL
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
undersLandlng CulLural LnvlronmenLs
W @oday's buslness world ls Lruly a –obf v|f–Ŧ @hls Lerm
refers Lo Lhe facL LhaL buslnesses currenLly operaLe
around Lhe worldŦ
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
undersLandlng CulLural LnvlronmenLs
W P8M musL ensure LhaL
employees can operaLe ln Lhe approprlaLe language
communlcaLlons are undersLood by a mulLlllngual work force
W Lnsure LhaL workers can operaLe ln culLures LhaL dlffer on varlables
such as
sLaLus dlfferenLlaLlon
socleLal uncerLalnLy
asserLlveness
lndlvlduallsm
W P8M also musL help mulLlculLural groups work LogeLherŦ
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
undersLandlng CulLural LnvlronmenLs
W CLC8L ulmenslonsť
AsserLlveness
luLure CrlenLaLlon
Cender ulfferenLlaLlon
uncerLalnLy Avoldance
Þower ulsLance
lndlvlduallsm/collecLlvlsm
lnŴgroup collecLlvlsm
Þerformance orlenLaLlon
Pumane orlenLaLlon
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
undersLandlng CulLural LnvlronmenLs
W CulLural lmpllcaLlons for P8M
noL all P8M Lheorles and pracLlces are unlversally
appllcableŦ
P8M musL undersLand varylng culLural valuesŦ
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
@he Changlng World of @echnology
W Pas alLered Lhe way people workŦ
W Pas changed Lhe way lnformaLlon ls creaLedţ
sLoredţ usedţ and sharedŦ
W @he move from agrlculLure Lo lndusLrlallzaLlon
creaLed a new group of workers Ŷ Lhe blueŴ
collar lndusLrlal workerŦ
W Slnce WWllţ Lhe Lrend has been a reducLlon ln
manufacLurlng work and an lncrease ln servlce
[obsŦ
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
@he Changlng World of @echnology
W nowd– Workr Ŵ lndlvlduals whose [obs are deslgned
around Lhe acqulslLlon and appllcaLlon of lnformaLlonŦ
W Why Lhe emphasls on Lechnologyť
makes organlzaLlons more producLlve
helps Lhem creaLe and malnLaln a compeLlLlve
advanLage
provldes beLLerţ more useful lnformaLlon
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
@he Changlng World of @echnology
W Pow @echnology AffecLs P8M ÞracLlces
8ecrulLlng
Lmployee SelecLlon
@ralnlng and uevelopmenL
LLhlcs and Lmployee 8lghLs
MoLlvaLlng knowledge Workers
Þaylng Lmployees MarkeL value
CommunlcaLlon
uecenLrallzed Work SlLes
Sklll Levels
Legal Concerns
lnfluence of @echnology ln P8M
W Puman 8esources lnformaLlon SysLem (P8lS)
CompuLerlzed sysLem LhaL provldes currenL and
accuraLe daLa for purposes of conLrol and declslon
maklngŦ
8eneflLsť
W SLore and reLrleve of large quanLlLles of daLaŦ
W Comblne and reconflgure daLa Lo creaLe new lnformaLlonŦ
W lnsLlLuLlonallzaLlon of organlzaLlonal knowledgeŦ
W Lasler communlcaLlonsŦ
W Lower admlnlsLraLlve cosLsţ lncrease producLlvlLy and
response LlmesŦ
,f©or U¾¾ Ior
Infor¯ft|on
Sy¾t¯¾
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
Workforce ulverslLy
W @he challenge ls Lo make organlzaLlons more
accommodaLlng Lo dlverse groups of peopleŦ
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
Workforce ulverslLy
W @he Workforce @oday
mlnorlLles and women have become Lhe fasLesL
growlng segmenLs
Lhe numbers of lmmlgranL workers and older
workers are lncreaslng
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
Workforce ulverslLy
W Pow ulverslLy AffecLs P8M
need Lo aLLracL and malnLaln a dlverslfled work
force LhaL ls reflecLlve of Lhe dlverslLy ln Lhe
general populaLlonŦ
need Lo fosLer lncreased senslLlvlLy Lo group
dlfferencesŦ
MusL deal wlLh Lhe dlfferenL
W values
W needs
W lnLeresLs
W LxpecLaLlons of employees
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
Workforce ulverslLy
W WhaL ls a Work/Llfe 8alance?
A balance beLween personal llfe and work
Causes of Lhe blur beLween work and llfe
W @he creaLlon of global organlzaLlons means Lhe world
never sleepsŦ
W CommunlcaLlon Lechnologles allow employees Lo work
aL homeŦ
W CrganlzaLlons are asklng employees Lo puL ln longer
hoursŦ
W lewer famllles have a slngle breadwlnnerŦ
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
Labor Supply
W uo We Pave a ShorLage of Skllled Labor?
@he comblnaLlon of Lhe small CenŴx populaLlonţ
Lhe already hlgh parLlclpaLlon raLe of women ln
Lhe workforceţ and early reLlremenLs wlll lead Lo a
slgnlflcanLly smaller fuLure labor pool from whlch
employers can hlreŦ
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
Labor Supply
W Why uo CrganlzaLlons Lay Cff uurlng
ShorLages?
uowoslzloq ls parL of a larger goal of balanclng
sLaff Lo meeL changlng needsŦ
CrganlzaLlons wanL more flexlblllLy Lo beLLer
respond Lo changeŦ
@hls ls ofLen referred Lo as lqbtslzloqţ llnklng
employee needs Lo organlzaLlonal sLraLegyŦ
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
Labor Supply
W Pow uo CrganlzaLlons 8alance Labor Supply?
CrganlzaLlons are lncreaslngly uslng nootloqeot
woes Lo respond Lo flucLuaLlng needs for
employeesŦ
ConLlngenL workers lnclude
W ÞarLŴLlme workers
W @emporary workers
W ConLracL workers
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
Labor Supply
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
Labor Supply
W lssues ConLlngenL Workers CreaLe for P8M
Pow Lo aLLracL quallLy Lemporarles
Pow Lo moLlvaLe employees who are recelvlng
less pay and beneflLs
Pow Lo have Lhem avallable when needed
Pow Lo qulckly adapL Lhem Lo Lhe organlzaLlon
Pow Lo deal wlLh poLenLlal confllcLs beLween core
and conLlngenL workers
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
ConLlnuous lmprovemenL Þrograms
W ootloooos lmpovemeot Ŵ maklng consLanL
efforLs Lo provlde beLLer producLs and servlce
Lo cusLomers
LxLernal
lnLernal
W CuallLy managemenL concepLs have exlsLed
for over 30 years and lnclude Lhe ploneerlng
work of WŦ Ldwards uemlngŦ
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
ConLlnuous lmprovemenL Þrograms
W key componenLs of cont|nuou¾ |¯prov¯nt
areť
locus on Lhe cusLomer
Concern for conLlnuous lmprovemenL
lmprovemenL ln Lhe quallLy of everyLhlng
AccuraLe measuremenL
LmpowermenL of employees
lundamenLals of Puman
8esource ManagemenL 9eţ
ueCenzo and 8obblns
ConLlnuous lmprovemenL Þrograms
W Work Þroc¾¾ Ln–|nr|n– lnvolves radlcalţ quanLum
changes Lo enLlre work processesŦ
W Pow P8M AsslsLs ln Work Þrocess Lnglneerlng
Pelps employees deal wlLh Lhe emoLlonal aspecLs of confllcL and
change
Þrovldes skllls Lralnlng
AdapLs P8 sysLemsţ such as compensaLlonţ beneflLsţ and
performance sLandardsŦ
@alenL ManagemenL Ŷ Lhe new 'AvaLar'
W @alenL managemenL ť ls acqulrlngţ deploylng
and preservlng LalenL Lo help acqulre
compeLlLlve advanLage and success for many
enLerprlsesŦ
W @alenL ManagemenL lncludes
8ecrulLmenL and selecLlon
@ralnlng and developmenL
Þerformance managemenL
P8M ln lnulA
W LxLernal and lnLernal facLors lnfluenclng Lhe
Þ/P8M funcLlon
Lxtrnf Ifctor¾ Intrnf Ifctor¾
@echnologlcal lacLors Mlsslon
Lconomlc Challenges Þollcles
ÞollLlcal lacLors CrganlsaLlonal CulLure
Soclal lacLors CrganlsaLlonal SLrucLure
Local and CovernmenLal lssues P8 SysLems
unlons
Lmployers' uemands
Workforce ulverslLy
lor beLLer P8M
W uevelop Þeople
W Croomlng luLure @alenL
W Lmployees ueploymenL
W 8ulld Lmployee CommunlLles
W @urn Managers lnLo Coaches
f¾|c A¾¾u¯pt|on¾ of trfd|t|onf pr¾onn
funct|on fnd u¯fn ¾ourc ,fnf–¯nt
W 1rfd|t|onf Approfch
@Þl ls lndependenL funcLlon wlLh sub funcLlons
8eacLlve
AdmlnlsLraLlve role Ŷ salary and [ob admlnlsLraLlon
Þeople moLlvaLed by salary and rewards
W AssumpLlons of P8M
@he members of an organlsaLlon are reservlors of
unLapped resources
@here ls scope of unllmlLed developmenL of Lhese
resources
@he organlsaLlon also undergoes developmenL
wlLh Lhe overall beneflLs along wlLh Lhe overall
beneflLs along wlLh Lhe developmenL of lLs
membersŦ
lL ls subsysLem of a larger sysLem
CondŦ
proacLlve role
All managers lrrespecLlve of funcLlons share Lhe
responslblllLy of human resource funcLlons
Þeople are moLlvaLed by challenges and
opporLunlLles for developmenL and creaLlvlLyŦ
P8M Cb[ecLlves
W SocleLal Cb[ecLlves
W Legal Compllance
W 8eneflLs
W unlon ManagemenL relaLlons
W CrganlsaLlonal Cb[ecLlves
W Puman resource Þlannlng
W Lmployee relaLlons
W SelecLlon
W @ralnlng and developmenL
W Appralsal
W ÞlacemenL
W AssessmenL
W luncLlonal Cb[ecLlves
Appralsal
W ÞlacemenL
W AssessmenL
W Þersonal Cb[ecLlves
W @ralnlng and uevelopmenL
W Appralsal
W ÞlacemenL
W CompensaLlon
W AssessmenL
P8 luncLlons
W Puman 8esource Þlannlng
W !ob Analysls
W SLafflng
W CrlenLaLlon
W @ralnlng and uevelopmenL
W Þerformance Appralsal
W Career Þlannlng
W CompensaLlon
W 8eneflLs
W Labour relaLlons
W 8ecord keeplng
W Þersonnel 8esearch

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