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What is motivation?
Motivation Process
Types of motivation
Theories of Motivation
Comparative analysis of three major theories of
Definition: motivation is a process of arousing and
sustaining goal-directed behavior induced by the
expectation of satisfying individual needs
Motivation is to inspire people to work, individually or
in groups in the ways such as to produce best results.
t is the will to act. t is the willingness to exert high
levels of effort towards organizational goals,
conditioned by the efforts and ability to satisfy some
individual need.

Motivation is a general term applied to the entire class
of drives, desires, needs, wishes and similar forces.
To say that managers motivate their subordinates is to
say that they do those things which they hope will
satisfy these drives and desires and induce the
subordinates to act in a desired manner.
To motivate others is the most important of
management tasks.
t comprises the abilities to communicate, to set an
example, to challenge, to encourage, to obtain
feedback, to involve, to delegate, to develop and train,
to inform, to brief and to provide a just reward.

Process Of Motivation
n the initiation a person starts feeling lacknesses.
There is an arousal of need so urgent, that the bearer has to
venture in search to satisfy it.
This leads to creation of tension, which urges the person to
forget everything else and cater to the aroused need first. This
tension also creates drives and attitudes regarding the type of
satisfaction that is desired.
This leads a person to venture into the search of information.
This ultimately leads to evaluation of alternatives where the
best alternative is chosen.
After choosing the alternative, an action is taken. Because of
the performance of the activity satisfaction is achieved which
then relieves the tension in the individual.
Unsatisfied need => Tension => Drives => Search Behavior =>
Satisfied needs => Reduction of tension => New unsatisfied

%5es of Motivation
- (1) Ach|evement Mot|vat|on
- lL ls Lhe drlve Lo pursue and aLLaln goals An lndlvldual wlLh achlevemenL moLlvaLlon wlshes Lo achleve ob[ecLlves and
advance up on Lhe ladder of success
- (2) Aff|||at|on Mot|vat|on
- lL ls a drlve Lo relaLe Lo people on a soclal basls ersons wlLh afflllaLlon moLlvaLlon perform work beLLer when Lhey are
compllmenLed for Lhelr favorable aLLlLudes and cooperaLlon
- (3) Competence Mot|vat|on
- lL ls Lhe drlve Lo be good aL someLhlng allowlng Lhe lndlvldual Lo perform hlgh quallLy work CompeLence moLlvaLed
people seek [ob masLery Lake prlde ln developlng and uslng Lhelr problemsolvlng skllls and sLrlve Lo be creaLlve when
confronLed wlLh obsLacles
- (4) ower Mot|vat|on
- lL ls Lhe drlve Lo lnfluence people and change slLuaLlons ower moLlvaLed people wlsh Lo creaLe an lmpacL on Lhelr
organlzaLlon and are wllllng Lo Lake rlsks Lo do so
- (S) Att|tude Mot|vat|on
- ALLlLude moLlvaLlon ls how people Lhlnk and feel lL ls Lhelr self confldence Lhelr bellef ln Lhemselves Lhelr aLLlLude Lo
- (6) Incent|ve Mot|vat|on
- lL ls where a person or a Leam reaps a reward from an acLlvlLy lL ls Lhe Lypes of awards and prlzes LhaL drlve people Lo
work a llLLle harder
- (7) Iear Mot|vat|on
- lear moLlvaLlon coerclons a person Lo acL agalnsL wlll lL ls lnsLanLaneous and geLs Lhe [ob done qulckly lL ls helpful ln
Lhe shorL run

Motivation-Maslow's Theory
One of the most widely mentioned theories of
motivation is the hierarchy of needs theory put forth by
psychologist Abraham Maslow.
Maslow saw human needs in the form of a hierarchy,
ascending from the lowest to the highest
When one set of needs is satisfied, this kind of need
ceases to be a motivator. Another need emerges to
replace it
A substantially satisfied need no longer motivates
As per his theory this needs are :
ow-order needs: physiological and safety needs,
they are satisfied externally (payment, unions)
High-order needs: social, esteem, and self-
actualization needs, they are satisfied internally.

Motivation-Maslow's Hierachy of Needs

Maslow's Hierarchy of Needs

i) PhsioIogicaI needs :
These are important needs for sustaining the human life. Food, water,
warmth, shelter, sleep, medicine and education are the basic physiological
needs which fall in the primary list of need satisfaction. Until these needs are
satisfied to a degree to maintain life, no other motivating factors can work.
ii) Securit or Safet needs :
These are the needs to be free of physical danger and of the fear of losing a job,
property, food or shelter. t also includes protection against any emotional harm.
iii) SociaI needs :
Since people are social beings, they need to belong and be accepted by others.
People try to satisfy their need for affection, acceptance and friendship.
iv) Esteem needs :
According to Maslow, once people begin to satisfy their need to belong, they tend to
want to be held in esteem both by themselves and by others. This kind of need
produces such satisfaction as power, prestige status and self-confidence. t includes
both internal esteem factors like self-respect, autonomy and achievements and
external esteem factors such as appreciation, recognition and attention.
v) Need for seIf-actuaIization :
Maslow regards this as the highest need in his hierarchy. t is the drive to become
what one is capable of becoming, it includes growth, achieving one's potential and
self-fulfillment to maximum level.

%heor X and %heor Y" of McGregor

McGregor, in his book "The Human side of Enterprise
states that people inside the organization can be
managed in two ways. The first is basically negative,
which falls under the category X and the other is
basically positive, which falls under the category Y.
Under the assum5tions of theor X :
Employees inherently do not like work and whenever
possible, will attempt to avoid it.
Because employees dislike work, they have to be
forced, coerced or threatened with punishment to
achieve goals.
Employees avoid responsibilities and do not work fill
formal directions are issued.
Most workers place a greater importance on security
over all other factors and display little ambition.

%heor X and %heor Y" of McGregor

Assumptions of theory Y :
Physical and mental effort at work is as natural as rest or play.
People do exercise self-control and self-direction and they are committed to
those goals.
Average human beings are willing to take responsibility and exercise
imagination, ingenuity and creativity in solving the problems of the
That the way the things are organized, the average human being's
brainpower is only partly used.
On analysis of the assumptions it can be detected that theory X assumes
that lower-order needs dominate individuals and theory Y assumes that
higher-order needs dominate individuals.
An organization that is run on Theory X lines tends to be authoritarian in
nature, the word "authoritarian suggests such ideas as the "power to
enforce obedience and the "right to command.
n contrast Theory Y organizations can be described as "participative,
where the aims of the organization and of the individuals in it are integrated;
individuals can achieve their own goals best by directing their efforts towards
the success of the organization.
However, this theory has been criticized widely for generalization of work
and human behavior.
Herzberg's Motivation-hgiene %heor
Frederick has tried to modify Maslow's need Hierarchy theory.
His theory is also known as two-factor theory or Hygiene
He stated that there are certain satisfiers and dissatisfiers for
employees at work.
Motivation factors: the factors that lead to job satisfaction. They
are mostly intrinsic factors such as achievement, recognition,
work itself, responsibility, advancement, and growth
Hygiene factors: the factors that lead to the prevention of
dissatisfaction. They are mostly extrinsic factors such as
company policy and administration, supervision, work condition,
and salary.
Traditional view:
Satisfaction ><Dissatisfaction
Herzberg's view:
Satisfaction >< No satisfaction
No dissatisfaction >< Dissatisfaction
Herzberg's Motivation-hgiene %heor
ntrinsic factors are related to job satisfaction, while
extrinsic factors are associated with dissatisfaction.
He states that presence of certain factors in the
organization is natural and the presence of the same
does not lead to motivation. However, their absence
leads to demotivation.
n similar manner there are certain factors, the
absence of which causes no dissatisfaction, but their
presence has motivational impact.
Herzberg's theory implies that leaders should be
concerned with two views of their employees job
attitudes-what makes them happy-and quite distinctly-
what makes them unhappy
Relationships of Theories of
Maslow, Herzberg and McGregor
Maslow Herzberg McGregor
Higher Level Needs
Work itself
Theory Y
Satisfaction of esteem and
self-actualization needs
magination and Creativity
Self-direction and self-control
Lower-level Needs
Hygiene factors
Company policy and
nterpersonal relations
Working conditions
Theory X
Security above all
Direction preferable
Threat of punishment needs
McCIeIIand's %heor of Needs :
David McClelland has developed a theory on three types of motivating
needs :
Need for Power
Need for Affiliation
Need for Achievement
Basically people for high need for power are inclined towards influence and
control. They like to be at the center and are good orators. They are
demanding in nature, forceful in manners and ambitious in life. They can be
motivated to perform if they are given key positions or power positions.
n the second category are the people who are social in nature. They try to
affiliate themselves with individuals and groups. They are driven by love and
faith. They like to build a friendly environment around themselves. Social
recognition and affiliation with others provides them motivation.
People in the third area are driven by the challenge of success and the fear
of failure. Their need for achievement is moderate and they set for
themselves moderately difficult tasks. They are analytical in nature and take
calculated risks. Such people are motivated to perform when they see at
least some chances of success.
McClelland observed that with the advancement in hierarchy the need for
power and achievement increased rather than Affiliation. He also observed
that people who were at the top, later ceased to be motivated by this drives.
What is decision-making
Theories of decision-making (rational, satisficing and
garbage can)
Decision-making is a choice between alternatives
courses of action designed to produce a specific result
in a conscious way in order to achieve specific goals
Decision-making is a process of sufficiently reducing
uncertainty and doubts about alternatives to allow
reasonable choice to be made from among them
Decision making involves three kinds of information.
Alternatives need to be known
The consequences of alternatives need to be known.
Some information is needed about the subject of the
decision to guide the selection of the alternatives.
t treats human being as rational being. Man
wants to maximize. Some of the assumptions
People have knowledge about all the
People know the consequences of all
People can pick up the best alternative which
can give him maximum satisfaction
McCIeIIand's %heor of Needs :
Simon's Satisficing model
According to Herbert Simon, rational man is a satisficer and not
an optimizer. At one extreme, the economists attribute to
economic man a preposterously omniscient rationality.
Economic man has a complete and consistent system of
preferences that allows him always to choose among the
alternatives open to him
At the other extreme, are those tendencies in social psychology
traceable to Freud that try to reduce all cognition to affect. This
kind of man cannot be rational or satisficing.
He described a "satisficing model of individual decision
making. A satisficing conception of rationality denies that
rational decision makers must always seek the "best or the
"optimal means to desired ends. Rather Simon suggested that
people choose the first alternative that is "good enough or
satisfies choice criteria or aspiration levels.
A person's knowledge of alternatives and criteria is limited
They can not optimize they can rather satisfies that is good
Garbage Can Decision-making
Garbage can model -- This is a macro-organizational behavior
model espoused by Cohen, March & Olsen (1).
The garbage can is a descriptive metaphor for how
organizational decisions are made.
The theoretical breakthrough of the Garbage Can Model is that
it disconnects problems, solutions and decision makers from
each other, unlike traditional decision theory. Specific decisions
do not follow an orderly process from problem to solution, but
are outcomes of several relatively independent stream of
events within the organization
Four Streams of Events within Garbage Can ModeI
Problems are the result of performance gaps or an inability to
predict the future. Thus, problems may originate inside or
outside the organization. Traditionally, it was assumed that
problems trigger decision processes; if a problem is sufficiently
threatening, this may happen. Usually, however, managers and
other participants go through the "garbage and look for suitable
fix called "solutions.
Garbage Can Decision-making
have a life of their own. They are distinct from problems which they might be
called on to solve. Solutions are answers (more or less actively) looking for a
question. Participants may have ideas for solutions; they may be attracted to
specific solutions and volunteer to play the advocate. Only trivial solutions
do not require advocacy and preparations. Significant solutions have to be
prepared without knowledge of the problems they might have to solve.
Choice opportunities
There are occasions when organizations are expected (or think they are
expected) to produce behavior that can be called a decision (or an
"initiative"). Just like politicians cherish "photo opportunities", organization
man needs occasional "decision opportunities" for reasons unrelated to the
decision itself.
They come and go; participation varies between problems and solutions.
Participation may vary depending on the other time demands of participants
(independent from the particular "decision" situation under study).
Participants may have favorite problems or favorite solutions which they
carry with them.
h Garbage Can Decision-making
t was suggested that organizations tend to produce many
"solutions" which are discarded due to a lack of appropriate
problems. However problems may eventually arise for which a
search of the garbage might yield fitting solutions.
Probably the most extreme view (namely that of organizational
anarchy) has been given by the Carnegie School.
Organizations operate on the basis of inconsistent and ill-
defined preferences; their own processes are not understood
by their members; they operate by trial and error; their
boundaries are uncertain and changing; decision-makers for
any particular choice change capriciously.
To understand organizational processes, one can view choice
opportunities as garbage cans into which various kinds of
problems and solutions are dumped.
The mix of garbage depends on the mix of labeled cans
available, on what garbage is currently produced and the speed
with which garbage and garbage cans are removed.