Prof.

Anjali Pashankar / CM / Active listening

Active Listening
‡Listening Is With The Mind ‡Hearing With The Senses ‡Listening Is Conscious. ‡An Active Process Of Eliciting Information ‡Ideas, Attitudes And Emotions ‡Interpersonal, Oral Exchange

1

Anjali Pashankar / CM / Active listening STAGES OF THE LISTENING PROCESS ´ ´ ´ ´ ´ ´ ´ Hearing Focusing on the message Comprehending and interpreting Remembering Analyzing and Evaluating Responding Acting 2 .Prof.

Anjali Pashankar / CM / Active listening FALLACIES ABOUT LISTENING ´ Listening is not my problem! ´ Listening and hearing are the same ´ Good readers are good listeners ´ Smarter people are better listeners ´ Listening improves with age 3 .Prof.

prejudice. self-centeredness.Prof. Anjali Pashankar / CM / Active listening Fallacies about Listening ‡ ‡ Learning not to listen Thinking about what we are going to say rather than listening to a speaker Talking when we should be listening Hearing what we expect to hear rather than what is actually said Not paying attention (preoccupation. stero-type) Listening skills are difficult to learn 4 ‡ ‡ ‡ ‡ .

Prof. Anjali Pashankar / CM / Active listening TYPES OF LISTENING ´ Informative Listening Vocabulary ‡ Concentration ‡ Memory ´ Relationship Listening ‡ Attending ‡ Supporting ‡ Empathizing ´ Appreciative Listening ‡ Presentation ‡ Perception ‡ Previous experience ‡ 5 .

Anjali Pashankar / CM / Active listening ´Discriminative Listening ‡ ‡ ‡ Hearing Ability Awareness of Sound Structure Integration of non-verbal cues 6 .Prof.

Anjali Pashankar / CM / Active listening BARRIERS TO ACTIVE LISTENING ´ ´ ´ ´ ´ ´ ´ Environmental barriers Physiological barriers Psychological barriers Selective Listening Negative Listening Attitudes Personal Reactions Poor Motivation 7 .Prof.

Anjali Pashankar / CM / Active listening HOW TO BE AN EFFECTIVE LISTENER ´ Understand the complexities of listening ´ Prepare to listen ´ Adjust to the situation ´ Focus on ideas or key points ´ Capitalize on the speed differential ´ Organize material for learning 8 .Prof.

)  What You Feel about Listening ? ‡ ‡ ‡ ‡ ‡ ‡ Want to listen Delay judgment Admit your biases Don·t tune out ´dryµ subjects Accept responsibility for understanding Encourage others to talk 9 .Prof. Anjali Pashankar / CM / Active listening HOW TO BE AN EFFECTIVE LISTENER (CONT.

)  What You Do about Listening ? ‡ ‡ ‡ ‡ ‡ ‡ Establish eye contact with the speaker Take notes effectively Be a physically involved listener Avoid negative mannerisms Exercise your listening muscles Follow the Golden Rule 10 .Prof. Anjali Pashankar / CM / Active listening HOW TO BE AN EFFECTIVE LISTENER (CONT.

.SIGNAL PHRASES Purpose of the speaker * Introduces a topic Signal phrases Today. What I am going to discuss is« If we critically examine the situation. Anjali Pashankar / CM / Active listening 11 . The most significant point is« * Develops an idea Prof. I`d like to talk about«..

. In contrast......Prof. I`d like to emphasise. Anjali Pashankar / CM / Active listening * Emphasises a point I am sure you will agree with me.« My next point is« Finally. I`d like to sum up * Contrasts several ideas * Shows transition of ideas * Concludes 12 . On the other hand.

That`s all 13 . Anjali Pashankar / CM / Active listening LOGICAL CONNECTORS AND TRANSITIONAL SIGNALS Purpose of the speaker Adds a point compares contrasts Shows segmentation Logical connectors Moreover. likewise In contrast. Now. OK. Right. And. However.Prof. in addition Similarly.

For the time being. Anjali Pashankar / CM / Active listening Exemplifies Temporal Explains In other words. For instance Eventually. Before Therefore.Prof. Thus 14 .

Sign up to vote on this title
UsefulNot useful