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What is E-commerce?

Use of Internet and Web to transact business More formally:

Digitally enabled commercial transactions between and among organizations and individuals

Transformation of economic activity into digital media
Exchange information, content, agreements, and services among parties that are connected to through the Internet.

Enables new ways of creating, delivering and capturing value to customers.

Superior information Convenience

What is e-commerce?
Includes: Online business to business transactions Online business to consumer transactions Digital delivery of products and services Online merchandising Automated telephone transactions eg phone banking Automated transfer systems

E-commerce vs. E-business

Digital enablement of transactions and processes within a firm, involving information systems under firm s control Does not include commercial transactions involving an exchange of value across organizational boundaries

Why Study E-commerce?

E-commerce technology is different, more powerful than previous technologies E-commerce brings fundamental changes to commerce Traditional commerce:
Passive consumer Sales-force driven Fixed prices Information asymmetry

Unique Features of E-commerce Technology

1. 2. 3. 4. 5. 6. 7. 8. Ubiquity Global reach Universal standards Information richness Interactivity Information density Personalization/customization Social technology

Web 2.0
Applications, technologies that allow users to:
Create and share content, preferences, bookmarks, and online personas Participate in virtual lives Build online communities

YouTube, Photobucket, Flickr, Google, iPhone MySpace, Facebook, LinkedIn Second Life Wikipedia

Types of E-commerce
Classified by market relationship
Business-to-Consumer (B2C) Business-to-Business (B2B) Consumer-to-Consumer (C2C)

Classified by technology used

Peer-to-Peer (P2P) Mobile commerce (M-commerce)

Origins & Growth of E-commerce

Baxter Healthcare Electronic Data Interchange (EDI) French Minitel (1980s videotext system) None had functionality of Internet (1994)

1995: Beginning of e-commerce

First sales of banner advertisements

Since then, e-commerce fastest growing form of commerce in the United States as well as other parts of the world

The Growth of B2C E-commerce

SOURCES: eMarketer, Inc., 2009a; U.S. Census Bureau, 2009b

The Growth of B2B E-commerce

SOURCE: U.S. Census Bureau, 2009

Technology and E-commerce in Perspective

The Internet and Web: Just two of a long list of technologies that have greatly changed commerce
Automobiles Radio

E-commerce growth will eventually cap as it confronts its own fundamental limitations.

Potential Limitations on the Growth of B2C E-commerce

Expensive technology Sophisticated skill set Persistent cultural attraction of physical markets and traditional shopping experiences Persistent global inequality limiting access to telephones and computers Saturation and ceiling effects

E-commerce: A Brief History

1995 2000: Innovation
Key concepts developed Dot-coms; heavy venture capital investment

2001 2006: Consolidation

Emphasis on business-driven approach

2006 Present: Reinvention

Extension of technologies New models based on user-generated content, social networking, services

Early Visions of E-commerce

Computer scientists:
Inexpensive, universal communications and computing environment accessible by all

Nearly perfect competitive market and friction-free commerce Lowered search costs, disintermediation, price transparency, elimination of unfair competitive advantage

Extraordinary opportunity to earn far above normal returns on investment first mover advantage

Assessing E-commerce
Many early visions not fulfilled
Friction-free commerce
Consumers less price sensitive Considerable price dispersion

Perfect competition
Information asymmetries persist

Disintermediation First mover advantage

Fast-followers often overtake first movers

Understanding E-commerce: Organizing Themes

Development and mastery of digital computing and communications technology

New technologies present businesses with new ways of organizing production and transacting business

Intellectual property, individual privacy, public welfare policy

Practical concerns for e-commerce deals

Identity and capacity of seller or buyer Authenticity of offer and acceptance (digital signatures) When and where contract formed Governing law Terms and conditions (click through)

Practical Concerns for e-commerce deals(2)

Agreement on electronic payment system Security of information exchanges Consequences on breach Storing electronic data to prevent alteration

E-commerce Trends 2009 2010

New business models based on social technologies, consumer-generated content, and services Post Recession, growth expected to resume Broadband and wireless access continue to grow Mobile e-commerce begins to take off with 3G Traditional media losing subscribers