The

RETENTION

CHALLENGE

Outline
‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don¶t Managers feel accountable? ‡ Responsibilities of Manager ‡ 10 Retention Building Habits

Introduction
Given our 85* deployed BSOs and the 100 BSO target which is still unattained to date, it is note-taking to consider that attrition rate plays the same importance as target achievement and profitability. Personal action of the leader is the most important factor in retaining employees, driving profits, and contribute to the overall success of the organization.

* As of November 14, 2008

About this presentation«
The Ken Blanchard Companies® released a paper in 2005 that reveals some findings as well as practical, preventive measures for managers to retain key talents in an organization. These will be featured in this presentation.

At the end of this presentation« Participants will be able to: ‡ identify some causes and possible solutions to attrition ‡ describe the responsibilities of managers ‡ initiate specific actions to positively impact retention .

The Retention CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Causes of Attrition .

Lack of management support for areas such as performance reviews and employee development 8. No one asked them to stay . Worker dissatisfaction 3. Demographics ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap 2. Concern with the way management is treating people 7.Retention Causes of Attrition CHALLENGE The 1. Profound change in the employeremployee relationship 4. Other retention challenges 5. Lack of faith in the leadership or vision of the company 6.

48 Million .The Retention CHALLENGE Cause #1: ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Demographics GI Generation 1901-1924 Silent Generation 1925-1945 Baby Boomers 1945-1964 Generation X 1965-1981 Generation Y 1981-2001 2008 Projected Philippine Population = 90.

lack of career growth and inadequate pay increase ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap .The Retention CHALLENGE Cause #2: Worker dissatisfaction due to layoffs.

´ (RainmakerThinking.The Retention CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Cause #3: Profound change in the employer-employee relationship ³The day-to-day communication between supervisor managers and direct reports has more impact than any other single factor on employee productivity. Inc.® Sept 2003) . morale. quality. and retention.

The Retention CHALLENGE Cause #4: Other retention challenges  New jobs found in the internet  It is desirable to change job every 18 to 24 months  Desires of young people to have more fun and more balance at work  Expectation that work will be meaningful and make a difference  Choice to stay home with young children ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap .

The Retention CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Cause #5: Lack of faith in the leadership or vision of the company .

The Retention CHALLENGE Cause #6: ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Concern with the way management is treating people .

The Retention CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Cause #7: Lack of management support for areas such as performance reviews and employee development .

The Retention CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Cause #8: No one asked them to stay Thank you for your service! .

The Retention CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Solutions at Organizational Level Solutions at Organizational Level .

The Retention A. Take this problem seriously CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Retention needs to be elevated to a strategic initiative that is managed as carefully as profitability Victims of High Attrition ‡ ‡ ‡ Customer loyalty Image Internal Customers .

The Retention A.5 times his or her yearly salary ‡ ‡ ‡ Set realistic goals for retention Get smart about why people leave and why they stay Look closely at jobs where attrition is the highest and most costly or most disruptive in your organization . Take this problem seriously CHALLENGE What needs to be done? ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap ‡ Collect and pay attention to retention measures The cost of replacing an employee is estimated to amount to between 1.75 and 2.

The Retention B. Create minor adjustments in targeted jobs CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Too many administrative tasks drag down the salesforce .

while job quality and workplace support have a combined 70% impact Family and Work Institute CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap . Pay close attention to the relationship factor in a person¶s work Earnings and benefits have 2% impact on job satisfaction.The Retention C.

Pay close attention to the relationship factor in a person¶s work People don¶t leave organizations ² they leave managers CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap .The Retention C.

The Retention CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Who is Responsible for Retention .

The Retention CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap .

The Retention CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Why don¶t Managers feel accountable? .

The Retention Most managers point to external factors like:  Non-competitive compensation and benefits  Lack of inspiring corporate leadership  Mergers and acquisitions  Economic realities CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap .

The Retention CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Some managers believe the primary responsibility for retention resides in the HR function .

The Retention CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Retention is rarely included in manager¶s list of goals .

The Retention CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Responsibilities of Managers .

and projects to complete Development of people Career coaching for future work CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap . places to go.The Retention Three critical parts of Manager¶s job includes: They have their own work to do and meetings to attend.

The Retention CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap 10 Retention Building Habits .

The Retention CHALLENGE 10 Retention Building Habits 1. 3. situationally Meet one on one. 10. routinely Make retention everyone¶s responsibility Be a career builder Help people get an ³A´ Manage the meaning of change Walk your talk ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap . 2. 6. 7. 5. Show genuine interest and appreciation Make work meaningful Ask courageous questions Grow competencies. 9. 8. 4.

The Retention CHALLENGE Habit #1 ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Show genuine interest and appreciation Knowing something about the person¶s personality preferences by using the following tools: ‡ DiSC® ‡ Myers-Briggs® tools ‡ One on One meetings .

and specific in giving someone a verbal or written praising ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap .The Retention CHALLENGE Habit #1 Show genuine interest and appreciation Show interest in what people do outside of their work by: ‡ Noticing noteworthy activities people undertake and accomplish in their work ‡ Being sincere. knowledgeable.

The Retention CHALLENGE Habit #2 Make work meaningful Managers or leaders need to help make a linkage between what people do and what difference it makes. ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap .

Are you being challenged. given feedback enough for now? d. What about your job makes you want to take the day off? ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap . What might lure you away? c.The Retention CHALLENGE Habit #3 Ask courageous questions like: a. trained. What would we need to do to keep you here? f. Are things as you had expected they would be? e. recognized. Why do you stay? b.

‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap .The Retention CHALLENGE Habit #4 Grow competencies. situationally. Identify training opportunities or work projects which will challenge them to stretch and strengthen their skills.

routinely. People will begin to trust you in meetings and know this is ³their´ time. The manager becomes their touchstone within the organization ± the person they go to for information and answers. ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap .The Retention CHALLENGE Habit #5 Meet one on one.

‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap .The Retention CHALLENGE Habit #6 Make retention everyone¶s responsibility Coworkers who feel responsible for retention can be helpful eyes and ears that alert managers to problems.

Build loyalty and trust when you: ‡ Talk to people about their long-term career aspirations ‡ Use the time they are with you and your unit to continuously build skills and competencies they will need ‡ Help them explore opportunities in other places within your organization ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap .The Retention CHALLENGE Habit #7 Be a career builder.

What they can count from you ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap . Try to understand where their leadership philosophies came from b. What you as a leader expect from them d.The Retention CHALLENGE Habit #8 Help people get an ³A´ a. What they value most c.

Mergers and acquisitions c. Unfavorable publicity ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap .The Retention CHALLENGE Habit #9 Manage the meaning of change Regular one-on-one meetings truly pay off in some of these cases: a. Changes in executive ranks d. Economic downturns b.

The true measure is when times are tougher. ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap .The Retention CHALLENGE Habit #10 Walk your talk It¶s easy to be a leader when everything is going well.

´ Ken Blanchard ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap .The Retention CHALLENGE Recap ³When people leave companies. they are more likely to quit the boss. they tend not to quit the company.

The Retention CHALLENGE Recap How long an employee stays and how productive he is can be determined by his relationship with his immediate superior. ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap .

The Retention CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Finally here¶s the real challenge« .

The Retention CHALLENGE ‡ Introduction ‡ Causes of Attrition ‡ Solutions at Organizational Level ‡ Who is responsible? ‡ Why don·t Managers feel accountable? ‡ Responsibilities of Managers ‡ 10 Retention Building Habits ‡ Recap Reduce Attrition Rate 0% .