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Revenue Process of Chuan Ho s (CH) Auto Repair Insurance Claim

Done by: Seminar Group 1 Team Number 4 (Ong Yirong Gloria, Tan Yan Xin Rachel, Tee Han Bin, Zoee Ho Ziwei)

And records the case into the system

Clerk does a search in the system to check for existing records of customer and vehicle.

New Customer. Vehicle serviced previously. Existing Customer. Vehicle serviced previously.
Click here ! Click here !

OR

Existing Customer. New Vehicle.


OR

No Records Found

Customer Master File

Clerk updates vehicle and customer details not existing in system, into the customer master file and vehicle master file

Vehicle Master File

System creates a new insurance case file

Unique Transaction Number! 000567

To go back when no existing records are found, click here!

To proceed, click here!

System generates a customer vehicle verification form.

A copy is printed and passed to the customer

Vehicle verification form passed to customer

Car Servicing Process


Assigning of Surveyor

Chairman looks at accident reports and contacts a qualified independent external surveyor to come down to survey the vehicles.

Chairman annotates surveyor s name on Accident Report.

The chairman will pass the annotated accident reports to the Mechanics Department.

Chairman keys in the name of the assigned surveyor to each case into the Open Insurance Case File

Car Servicing Process


Survey of Damaged Vehicle
Surveyor receives annotated accident reports from mechanics.

Surveyor goes to access vehicles.

Taking pictures of damaged parts

Attaching the photos to the Accident Report

Chairman and mechanic manually list down repairs.

The list of repairs required along with the accident report with photos will be passed to a clerk in the Service Order Department.

Car Servicing Process


Preparation of documents for court case and for estimation of pricing
Clerk makes a photocopy of the accident report with photos and Required Repairs Form

Pricing Quotation Process


Estimation of pricing by the company

Clerk calls relevant surveyors to check prices of spare parts.

Estimated prices will be keyed into the open insurance case file.

Photocopied accident report with photos

Estimated cost

Passed to the surveyor along with the photocopied accident report with photos

Billing Process
Generation of invoice
Surveyor evaluates and comes up with a separate list of required repairs with reestimated costs. Costs are based on the market prices and his valuation of the repairs to be done.

RE estimated cost!

Billing Process
Generation of invoice

Clerk make necessary changes to price if re-estimated cost is different.

Billing Process
Generation of invoice
After making changes, clerk prints 2 copies of invoice.

Billing Process
Generation of invoice

Invoice #1

Invoice #2

Insurance Claim Process


Initial Procedures
Lawyer receives necessary documents

Insurance Claim Process


Initial Procedures

FIGHT!

CH s Lawyer

AGREED PERCENTAGE

Third Party Insurance Lawyer

Insurance Claim Process


Initial Procedures
The third party is willing to bear 80% of the costs, are you agreeable to that?

Lawyer communicates percentage of repairs cost willing to be repaid by third party insurance to chairman to see if he is agreeable

Insurance Claim Process


Settlement of percentage of repair costs to be borne by each party

Chairman is agreeable to the percentage! Lawyer sends a letter of confirmation of payment to the CH.
*Note: If not agreeable, lawyer will continue to fight for the case.

Insurance Claim Process


Settlement of percentage of repair costs to be borne by each party

Clerk will enter the payment and insurance details into the system.

Delivery Process
Collection of Vehicle

When vehicle is ready for collection, clerk will notify customer.

Delivery Process
Collection of Vehicle
Customer passes vehicle verification form to clerk upon collection of vehicle.

Delivery Process
Collection of Vehicle

Clerk updates Open Insurance File on status of car (that it has been collected)

Payment Process
Billing department

Third Party

Lawyer

Updates Accounts Receivable File and the Cash Receipts File and closes the Open Insurance Case File to the Insurance Master File.

One of Chuan Ho s many satisfied customers!