Process Engineering

EPS-I Process Engineering

1

Overview    Process Engineering Process Mapping HW 2 ± 4 and Taco Bell Example EPS-I Process Engineering 2 .

Engineering and Process Engineering  Engineering often involves building a model of an entity Stresses on a bridge (Civil Engineering) Flow of electricity in a circuit (Electrical Engineering)  Process Engineering involves building a model of a process (usually multi-step. parallel or series operations) (Industrial/Management Engineering) EPS-I Process Engineering 3 .

A process has the following characteristics: a starting point and an end point. This is the scope a purpose or aim for the outcome rules governing the standard or quality of inputs throughout the process it is usually linked to other processes it can be simple and short. UK EPS-I Process Engineering 4 . or complex and long From: NHS.A Process   A good definition of a process describes it as a series of connected steps or actions to achieve an outcome.

From first developing symptoms of a gastric ulcer to being discharged as fit From the doctor saying that you need a chest x-ray to knowing the results EPS-I Process Engineering 5 .Examples of different processes    From ordering a taco to receiving it.

EPS-I Process Engineering 6 . Can eliminate or improve each process. Can model each process.Process Map    A flow diagram to help create a better understanding of the processes.

Process Mapping    Use to graphically show the processes involved Allows for examination of processes (elimination or improvement) Used in manufacturing. logistics. and medical areas EPS-I Process Engineering 7 .

Visit and examine their operation.HW2: Fast Food Systems  Aims Work as a team Examine an application of process engineering to see how an example restaurant operates Give presentation on your results   Select fast food restaurant. EPS-I Process Engineering 8 .

HW2-4: Fast Food Systems  How does the restaurant handle product variety? Examine menu of restaurant (ignore minor items) Identify the food inputs for the main menu items (again. ignore minor items)  How does the restaurant handle speed of delivery? Produce a process map How is customer wait time reduced? Where does it use Pull and/or Push approaches? How does it handle bulges in demand? EPS-I Process Engineering 9 .

clean. pleasant surroundings  HW2-4 will mainly examine how a fast food restaurant meets these requirements EPS-I Process Engineering 10 . convenient.Fast Food Providers  Customer requirements Low cost Fast Variety Consistency Safe.

Dell computers  What are advantages/disadvantages of each for fast food restaurants? EPS-I Process Engineering 11 . Examples: Taco Bell.Two Main Approaches to Making Items for Customers  Make in advance of customer order (³Push´) Examples: car dealers lot. McDonalds standard items.  Make to Customer Order (³Pull´) Make after customer has ordered.

This has resulted in significant cost savings.Taco Bell (think outside the bun)    Products include: burritos. EPS-I Process Engineering 12 . gorditas. nachos and quesadillas Some background: Taco Bell have re-engineered their operations to a k-minus (kitchenless) operation. tacos. meaning that most food preparation operations were taken from the stores to centralized facilities. They also eliminated middle-management layers and implemented the TACO (Total Automation of Company Operations) program to give an integrated information system. chalupas. reduced space requirements and increased quality control.

and resulting in substantial savings on utilities. From: http://future500.org/case_02. established a system where the large majority of food preparation occurs at central commissaries rather than in the restaurant.Taco Bell went from a failing regional Mexican -American fast food chain with $500 million in sales in 1982. or kitchenless. pushing 15 hours of work a day out of the restaurant.These changes have had a huge impact on the company -.php EPS-I Process Engineering 13 . reducing employee accidents and injuries. improving quality control and employee morale. to a $3 billion national company 10 years later The K-Minus program.restaurant.

Main Menu Items   Value Spicy Chicken Soft Taco Spicy Chicken Burrito Grande Soft Taco Double Decker Taco 1/2 lb Bean Burrito Especial 1/2 lb Beef Combo Burrito 1/2 lb Beef and Potato Burrito Tacos Original Taco Taco Supreme Soft Taco Ranchero Chicken Soft Taco Soft Taco Supreme Grilled Steak Soft Taco Double Decker Taco Double Decker Taco Supreme®    Burritos Bean Burrito 7-Layer Burrito Chili Cheese Burrito Burrito Supreme® Fiesta Burrito Grilled Stuft Burrito Gordita Gordita Supreme® Gordita Baja® Gordita Nacho Cheese Chalupa Chalupa Supreme Chalupa Baja Chalupa Nacho Cheese EPS-I Process Engineering 14 .

Main Ingredients  Wraps Soft tortilla Hard taco shell Flatbread (Gordita) Chalupa  Other Beans Lettuce Onions Cheese Red sauce Potatoes Sour cream Tomatoes Rice Guacamole  Meats Chicken Beef Steak EPS-I Process Engineering 15 .

Taco Bell  How does the restaurant handle product variety? EPS-I Process Engineering 16 .

Simplified Taco Bell Process Map Ingredients Prepared 1 Number shows worker ID Customer Orders Order Entered 2 Order Assembled 3.4 Customer Waits Order Delivered EPS-I Process Engineering 17 .

Taco Bell  How does the restaurant handle speed of delivery? How is customer wait time reduced? Where does it use Pull and/or Push approaches? How does it handle bulges in demand? EPS-I Process Engineering 18 .

small site. uniform measures Well? Consistency  Safe. central preparation of food. low wage labor Training.Taco Bell  How does Taco-Bell meet other customer requirements? Low cost  Ingredients. pleasant surroundings   How can operations be improved? EPS-I Process Engineering 19 . clean. convenient.