Interpersonal means between persons. Behavior is how people act, what they say and do
two or more employees who interact with each other in such a manner that the behavior and/or performance of a member is influenced by the behavior and/or performance of other members.
The Fundamental Interpersonal Relationship OrientationBehavior-
Why People Join Groups
Security Status Self-esteem Affiliation Power Goal Achievement
Group Phenomenon Affecting Group behaviour & Behaviour in groups
Role(s) A set of expected behavior patterns attributed to someone occupying a given position in a social unit. Norms Acceptable standards of behavior within a group that are shared by the group·s members. Status A socially defined position or rank given to groups or group members by others.
Conformity (+) Deviant Workplace Behavior (-)
Group Structure .
Solution could be: Inter-group Competition Smaller teams Motivated employees/Job Enrich·t Specialized tasks Measure Indiv·l Perf·ce
Social Loafing The tendency for individuals to expend less effort when working collectively than when working individually.
Increasing group cohesiveness«« Make group smaller Increase time members spend together Stimulate competition Rewards to group.Group Cohesiveness
Cohesiveness Degree to which group members are attracted to each other and are motivated to stay in the group.Reinforcements
Group Decision Making Strengths
² More complete information ² Increased diversity of views ² Higher quality of decisions (more accuracy) ² Increased acceptance of solutions
² More time consuming (slower) ² Increased pressure to conform ² Domination by one or a few members ² Ambiguous responsibility
e.Group Decision Making (cont·d)
Groupthink Phenomenon in which the norm for consensus overrides the realistic appraisal of alternative course of action.
More common when the: Counteract Group think Team is highly cohesive Reappraise First Decision i. illusion of invulnerability & High priority to open Unanimity discussions Team leader is opinionated Break into sub-groups Team faces external threats Exercise impartiality Team has recent failures Re-addressing Failures Team lacks clear guidance
Group-shift/ Group Polarization
Group Decision Making (cont·d)
A change in decision risk between the group·s decision and the individual decision that member within the group would make. can be either toward conservatism or greater risk. Tendency for teams to make more extreme decisions than individuals alone Riskier options usually taken because -dislike losing more than they like winning Counteract
Assigning responsibility Reappraising the decisions Taking informative decisions Being objective
Team discussion processes
Individual opinions after meeting
Individual opinions before meeting
Group personality is relatively independent of those apparently possessed by the group members. in that the group behaves as a unit in certain circumstances. it possesses energy (synergy). has drives and emotional states.
Characteristic of a group which is analogous to that of the personality of an individual. and it engages in collective deliberations in much the same way as individuals.
.Errors in Perception & Judgments
Some errors of Projection Stereotype Perceptual Selectivity Attribution biases. etc.
Read Behaviour.To Deal with People
(Individually or in Groups)
Task Focus REGULATE
Allow Analysis. Focus on their Data X Do not Dismiss/ignore the data
Allow Authority if you can X do not over Control
Respond to the Environment
Shape the Environment
Allow them to be systematic X Do not Rush
Get exited X Do not Shut-down Shut-
Rules: Give them what they want Read not LABEL
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