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Accelerating workforce development through the facilitation of informal and social learning opportunities

Kevin Hayes
Global Head of Knowledge and Learning Brightstar Corporation

Brightstar
Brightstar is a leading global services company focused on enhancing the performance and profitability of the key participants in the connected devices value chain. We are a global organization with a local presence in 51 countries and territories on six continents. We work with key players in the wireless industry including leading manufacturers, operators, retailers and enterprises.

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Workforce Development Goal
Each time Brightstar does anything more than once, the next time we do it will be done better, because we ve learnt from the last time and that experience is available globally at the moment and place of need. ‡ Sharing knowledge between Global & Regional teams to enable consistency in formats and approaches ‡ Publishing and delivering required business knowledge at the moment and place of need ‡ Supporting a corporate culture based on knowledge sharing. ‡ Providing ongoing and effective engagement with Global Subject Matter Experts and Regional teams ‡ Identifying, codifying and publishing Best & Leading Practices in support of business execution across the entire business lifecycle

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What Individuals & Teams Need
Strong and Consistent Knowledge Management practices the Learning Organisation

Collaborate and tap expertise effectively

Effective information accessibility and quality assurance

Delivery of what I need to know

Strengthen person to person knowledge transfer ability

Assure the efficient findability of knowledge critical to effective business execution

Anticipate, define, document. Collate, categorize and communicate needed information

Strengthen knowledge capture and re-use practices

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The Importance of Social Learning
What is in books, this is not true wisdom, but its semblance. Written words seem to talk to you as though they were intelligent, but if you ask them anything...they go on telling you the same thing for ever. Plato
The Phaedrus (Greek: )

Written by Plato, is a dialogue between Plato's main protagonist, Socrates, and Phaedrus, an interlocutor in several dialogues. The Phaedrus was presumably composed around 370 BC

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SkillSoft Books 24x7 fusion

Our Platforms

Innovation Academy

Work Spaces

SharePoint ORBIT

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What are Social Learning Opportunities?
"Where Good Ideas Come From"
Steven Berlin Johnson
± ± ± ± ± ± ± The adjacent possible (as systems develop, more becomes possible) Liquid networks (social networks, collaboration & communication) The slow hunch (it takes time) Serendipity (fortune favors the connected organization) Error (unexpected results) Exaption (adaption) Platforms (amplification)

What kind of environment fosters the development of good ideas?

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Brightstar Innovation Academy
The Innovation Academy is a platform designed to nurture a culture of innovation participators, collaborators and educators in businesses that are focused on sustained growth.

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Innovation Academy
‡ ‡ ‡ ‡ Grouping of Ideas Limited Votes Moderation Steering committee and defined innovation workflow process

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Innovation Academy
The adjacent possible (as systems develop, more becomes possible) Liquid networks (social networks, collaboration & communication) The slow hunch (it takes time) Serendipity (fortune favors the connected organization) Error (unexpected results) Exaption (adaption)

Stupid competitions

More moderation

Silly ideas

This isn t innovation
Platforms (amplification)

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Lessons Learnt
You need a process! 1. 2. 3. 4. 5. 6. New Under Review Started Planned Declined Completed

You need sponsorship You need engagement across and throughout the organisation You need credible systems You need committment in time and resources.

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Questions & Discussion
Kevin Hayes
Global Head of Knowledge and Learning Brightstar Corporation kevin.hayes@brightstarcorp.com

www.brightstarcorp.com