Chapter 4: Creating a Positive Work Environment
Employee Expectations and Needs Motivation Theories of Motivation Applying Theory to Reality: Limiting Factors Building a Positive Work Climate Focus: The Individual Focus: The Job Focus: The Supervisor
Employee Expectations and Needs:
Technical competence. Be fair. take stands. Act like a boss (make decisions. how well they do it. Feedback on performance (and for you to listen). treat them equally. Treat the like human beings. 2
. New supervisor to observe themresist change to work customs. what they do. know who they are. stay in charge).
and aspirations within that makes you do what you do.
Motivation is what makes people tick: the needs. but by getting to know your employees you can activate their own motivations. fear. You cannot motivate people to do good work. Motivation comes from within. It is the why in human behavior. desires.
threats. Economic Man (person): Frederic Taylor. 4
.money is the only thing that people work for.Theories of Motivation
Motivation Though Fear: uses coercion. Human Relations Theory: If workers are treated as people they will get the job done. and punishment. Carrot-and-Stick: combines fear with incentives.
Maslow¶s Hierarchy of Needs
Self-actualization: the desire to fulfill one¶s own potential
Self Fulfillment Ego needs Social Needs Safety Needs Physiological Needs
To improves performance give positive reinforcement (attention.Theories of Motivation Continued: Theory Y(McGregor): If you get people to work that will fill a basic need: Their own motivation will take care of performance.
. Behavior Modification: All behavior is a function of its consequences. praise).
Theories of Motivation Continued: Herzberg¶s Motivation. and work itself. hygiene or maintenance factors. and company policy. working conditions. advancement. Motivators are recognition. Hygiene factors are compensation. supervision. Certain factors in the job itself provide motivation and satisfaction (motivators). responsibility.
.Hygiene Theory: Inadequacies in the job environment create dissatisfaction (called dissatisfiers). achievement.
Time. administration. Kinds of people that work for you ( I am only working here until«). Constant pressures. and boring. Development of employees. authority. Company policy.
. unchallenging.Applying Theory to Reality: Limiting Factors
Nature of many jobs: dull. You must be in harmony with the companies goals. and resources. and management philosophy. and meet with rules and regulations. Extent of your responsibility.
High morale is the best thing that can happen in a enterprise. Morale is made up of individual attitudes toward the work that pass quickly from one person to another until everyone in the group shares the mood. To build a positive work climate focus on: the individual. the job and the supervisor.
.Building a Positive Work Climate
Morale: a group spirit with respect to getting the job done.
encourage them. train. get them on your side. build confidence.Focus: The Individual
Get to know your people.
.make people feel comfortable. Deal with security needs: inform. structure the work. praise. Deal with social needs: satisfy the need for acceptance. evaluate. support. give positive reinforcement. coach them.
Use an objective criterion to give rewards.
.Reward You Employees
Give recognition in a positive manner. Recognize all employees. Rewards should be something desired 11 by employees. Tie award to true accomplishments. Make rewards of appropriate value. Don¶t pit employees against each other in a contest.not just top performers. Recognize employees in a timely manner. Occasionally reward when it is least expected.
Empower your employeesgive them additional responsibility. and involving them. positive reinforcement. support.
. encouragement. and authority.Focus: The Individual Continued
Develop you workers through training. feedback. Continue to develop yourself.
and secure job environment.Focus: The Job
Provide an attractive. challenges. Arrange team responsibility for an entire unit of work.
. Make the job interesting and challenging. etc. Put the right person in the right job. Rearrange work to add responsibility. safe. Delegate.
This does not mean additional.
. Job Enrichment
Job Enrichment: shifting the way things are done to provide more responsibility for one¶s work and more opportunity for achievement and recognition. but similar tasks.Job Loading vs. Job Loading: Building in job motivators to enrich jobs.
Employees can be motivated though the supervisors enthusiasm and expectations. Establish a climate of honesty.
.Focus: The Supervisor
The supervisor holds the key to a good work climate.
Set a Good Example
Role Model. Management By Example.If you want a fair days work from employees give a fair days work to them.you set a example that your workers will copy.