ISO-9000

Presented By: Aanchal Aggarwal Abhay Dhar Amit Malhotra Arun shukla

ISO Meaning:
‡ ISO (International Organisation for standardisation) is a network of National Standards Institutes of 156 countries, on the basis of one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system. ‡ ISO is the world s largest developer of Standards

‡ It helps in: ± Development. safety and environmental legislation .‡ It contributes not only in development of technical standards but also has economic and social repercussions. safer and a cleaner manner ± Trade between countries becomes easier ± Provides government with a technical base for health. manufacturing and supply of products in a more efficient.

Objectives of ISO Standards: ‡ To promote development of standardization and related activities in the world for perfect exchange of goods and services ‡ Developing cooperation in the spheres of intellectual. scientific. technological and economic activity .

Who created the standards? ‡ International Organization for Standardization Geneva ‡ Standards created in 1947 ± To eliminate country to country differences ± To eliminate terminology confusion ± To increase quality awareness .

‡ 1951 . ‡ 1946 in London .The first ISO standard was published ± "Standard reference temperature for industrial length measurement".International Electro-technical Commission was established which started ISO Certification in the Electro Technical Field.delegates from 25 countries decided to create a new international organization "the object of which would be to facilitate the international coordination and unification of industrial standards ‡ 1947 .International Federation of the National Standardizing Associations (ISA) was established which helped it venture into other fields. .How did ISO get started? ‡ 1906 .ISO began to officially function on 23rd February. ‡ 1926 .

ISO Organization General Assembly Policy Development Committees Technical Management Board Technical Advisory Groups Technical Committees Technical Committees Technical Committees Technical Committees Council .

What has ISO Accomplished? ‡ ISO film speed code ‡ Standard format for telephone and banking cards ‡ ISO 9000 which provides a framework for quality management and quality assurance ‡ ISO 14000 series provides a similar framework for environmental management ‡ Internationally standardized freight containers ‡ Standardized paper sizes. ‡ Automobile control symbols ‡ ISO international codes for country names. currencies and languages .

What are ISO 9000 Standards? ‡ ISO 9000 Standards ± Define the required elements of an effective quality management system ± Provides a framework for quality management throughout processes of producing and delivering products and services for the customer ± Can be applied to any company .

ISO 9000 standards expect firms to have quality manual which contains: ISO Guidelines Document Quality Procedures Job Instructions Verification of compliance by third party auditors .

ISO 9000 series has five International Standards on Quality Management Standard Objective/Task ISO 9000 ISO 9001 Guidelines on selection and use of quality management and quality assurance standards Applicable for the industries which are doing their own design and development. It has 12 elements It provides guidelines to interpret the quality management and quality assurance ISO 9002 ISO 9003 ISO 9004 . installation and servicing. It has 18 elements It covers the final inspection and testing for laboratories and warehouses etc. It has 20 elements Applicable for the units excluding R&D functions. production.

QA and Quality management vocabulary ‡ ISO 9000-2 .ISO 9000 Family of Standards ‡ ISO 8402 . supply. ISO 9002. and maintenance of software ‡ ISO 9000-4 Application for dependability management ‡ ISO 9004-2 Guidelines for services ‡ ISO 9004-3 Guidelines for processed material ‡ ISO 9004-4 Guidelines for quality improvement ‡ ISO 9004-5 Guidelines for quality plans ‡ ISO 9004-6 Guidelines for configuration management .Guidelines for applying ISO 9001 to the development. and ISO 9003 ‡ ISO 9000-3 .Generic guidelines for applying ISO 9001.

analysis. improvement ‡ ISO 9004-2000 Quality Management Systems Guidelines for performance improvement .ISO 9000:2000 Consists of 3 Areas ‡ ISO 9000:2000 Quality Management Systems: fundamentals and vocabulary ‡ ISO 9001:2000 Quality Management Systems Requirements (required for certification) Management responsibility Resource management Product/service realization Measurement.

Why adopt ISO 9000? To comply with customers who require ISO 9000 To sell in the European Union market To compete in domestic markets To improve the quality system To minimize repetitive auditing by similar and different customers To improve subcontractors performance .

To have competitive advantage in the global market Provides consistency in quality Documentation adds clarity to the quality system Ensures adequate and regular training of members Helps customers to take a cost effective purchase decision .

Helps increase productivity Improve employee involvement and morale Increases level of job satisfaction .

Steps in ISO 9000 Registration: ‡ Select appropriate standard by using the guideline given in ISO 9000 ‡ Preparation of quality manual: covering all elements ‡ Preparation of procedures and shop floor instructions for implementing the system ‡ Self auditing for checking compliance of the selected model. ‡ Selection of a registrar and making application to obtain certificate .

Six Essential Elements of a Successful Registration Effort Senior Management Commitment to the Effort Appropriate ISO 9000 Training An Effective Management Review Process Documentation of the Quality System An Effective Internal Auditing System An Effective Corrective Action Process .

which is responsible for maintaining ISO 9000 standards .Eight Quality Management Principles ‡ They are defined under ISO 9000:2000 and in ISO 9004:2000 ‡ Can be used by senior management for improving performance ‡ Derived from collective experience and knowledge of experts who participate in ISO technical.

Eight Quality Management Principles: Customer focus Leadership Involvement of People Process Approach System Approach to Management Continuous Improvement Factual Approach to Decision Making Mutually Beneficial Supplier Relationship .

Customer Focus: ‡ Organizations should understand current and future needs of the customers and strive to exceed their expectations ‡ Benefits: ± Increased revenue by way of capturing market opportunities ± Increased effectiveness in use of resources ± Increased customer loyalty thereby improving reputation .

aligned and implemented ± Miscommunication is minimized .Leadership: ‡ Help in creating an internal environment wherein people are fully involved in achieving organization's objectives ‡ Benefits: ± Increased motivation towards achievement of goals ± Activities are evaluated.

Involvement of People ‡ People at all levels are the essence of the organization so their abilities should be tapped for organization's benefits ‡ Benefits: ± Motivated and committed workforce ± Innovation and creativity ± People are accountable for their performance ± Continual improvement .

Process Approach: ‡ A desired result is achieved when activities and related resources are managed as a process ‡ Benefits: ± Lower Costs and shorter cycle times through effective use of resources ± Improved. consistent and predictable results ± Focused improvement opportunities .

understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving it s objectives ‡ Benefits: ± Better achievement of desired results ± Ability to focus on key processes ± Improved consistency.Systems Approach to Management: ‡ Identifying. effectiveness and efficiency .

Continuous improvement: ‡ Continuously improving organization's performance should be the permanent objective of the organization ‡ Benefits: ± Improved performance ± Alignment of improvement opportunities at all levels ± Flexibility to react quickly to opportunities .

Factual Approach to decision making: ‡ Effective decisions are based on analysis of data and information ‡ Benefits: ± Informed decisions ± Increased ability to compare past and present performance .

Mutually Beneficial Supplier Relationships ‡ An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value ‡ Benefits: ± Increased ability to create value for both parties ± Flexibility and increased speed of joint responses to changing market ± Optimization of costs and revenues .

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