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Listening is one of the most important aspects of communication.

So often, we pay attention to our speech, our words, our dialect, but neglect our ability to listen.

Listening

We have two ears and one mouth so that we can listen twice as much as we speak. ~ Epictetus

Listening • • • • • • How you spend you day: Students spend… 9% of their time writing 16% of their time reading 30% of their time speaking 45% of their time listening!!! .

Definition of Listening • It is a physical and psychological process that involves choosing to listen. and responding to symbolic messages from others. understanding. .

Responding Stages in the listening Feedback process Evaluating Analyzing Remembering and judging Understanding Receiving Reception of raw data. Making sense Drawing on memory .

Men actually prefer certain frequencies. Evaluating • Assessing what was said. Judging the worth of the speaker’s thoughts or ideas. beliefs and selfconcept influences your perception. Responding • Giving feedback to the speaker by sending signals to indicate that he/she is understood. • Your knowledge. • Not everyone hears the same way. then intellectually. attitudes. • You first respond emotionally. values. .Stages in the listening process Receiving • The reception of the message sent by the speaker. Remembering • Keeping the message in mind or a time. Singling out and retaining important information from what was said. Then you decide how to respond. Understanding • Making sense of a message by assigning meaning to it.

• Not everyone hears the same way. Avoid distractions in the environment 3. on what is said and on what isn’t said. • Three suggestions for improving your listening reception 1. Men actually prefer certain frequencies.Receiving Stage • The reception of the message sent by the speaker. 2. Focus your attention on the speaker’s verbal and nonverbal messages. Maintain your role as listener and avoid interrupting .

values.Understanding Stage • Making sense of a message by assigning meaning to it. • Your knowledge. 2. • The suggestions for improving your listening understanding 1. beliefs and selfconcept influences your perception. 3. attitudes. Ask questions for clarification 4. Rephrase the speaker’s ideas into your own words . Avoid assuming you understand what the speaker is going to say before he or she actually says it. See the speaker’s messages from the speaker’s point of view.

to long-term memory 1. summarize the message in a more easily retained form 3. Organize what you hear. Relate new information to what you already know 4.Remembering Stage • Keeping the message in mind or a time. • Four suggestions to facilitate the passage of information from short. Singling out and retaining important information from what was said. Repeat key concepts to yourself . Focus your attention on the central ideas 2.

or prejudices that may lead the speaker to slant unfairly what is said. Judging the worth of the speaker’s thoughts or ideas. • In evaluating messages consider these suggestions 1. Distinguish facts from opinions and personal interpretations by the speaker. 4. 2. Recognize fallacious forms of “reasoning” speakers may use .Evaluating Stage • Assessing what was said. Identify any biases. self-interests. Resist evaluation until you fully understand the speaker’s point of view. 3.

3. Resist “responding to another’s feelings” with “solving the person’s problems” 4. Take responsibility for what you say. • You first respond emotionally. then intellectually. Support the speaker by using listening cues. . Then you decide how to respond.Responding Stage • Giving feedback to the speaker by sending signals to indicate that he/she is understood. Avoid being a thought-completing listener who listens a little and then finishes the speaker’s thought. • Some suggestions for improving your responding to another’s messages 1. 2.