Professional Documents
Culture Documents
McGraw-Hill/Irwin
Learning Outcomes
15.1 Identify the different ways in which companies collaborate using technology 15.2 Compare the different categories of collaboration technologies 15.3 Define the fundamental concepts of a knowledge management system
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Learning Outcomes
15.4 Provide an examples of a content management system along with its business purpose 15.5 Evaluate the advantages of using a workflow management system 15.6 Explain how groupware can benefit a business
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Organizations create teams, partnerships, and alliances both internally with employees and externally with other organizations
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The Internet has dramatically increased the ease and availability for IT-enabled organizational alliances and partnerships
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Collaboration Systems
Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales management Collaboration system an
IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information
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Collaboration Systems
Two categories of collaboration
1. Unstructured collaboration (information collaboration) - includes document exchange, shared whiteboards, discussion forums, and e-mail 2. Structured collaboration (process collaboration) - involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules
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Collaboration Systems
Collaborative business functions
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Collaboration Systems
Collaboration systems include:
Knowledge management systems Content management systems Workflow management systems Groupware systems
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KM Technologies
Knowledge management systems include:
Knowledge repositories (databases) Expertise tools E-learning applications Discussion and chat technologies Search and data mining tools
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Content Management
Content management system (CMS) provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment CMS marketplace includes:
Document management system (DMS) Digital asset management system (DAM) Web content management system (WCM)
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Content Management
Content management system vendor overview
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Groupware Systems
Groupware software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing
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Groupware Systems
Groupware technologies
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Collaboration Trends
E-mail is the dominant form of collaboration application, but real-time collaboration tools like instant messaging are creating a new communication dynamic Instant messaging - type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the Internet
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Collaboration Trends
Instant messaging application
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