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Stephen R. Covey
The Maturity Continuum
Character and Personality
apply Receives added-value knowledge . expand.Three-Person Teaching First Person Share Second Person Share Third Person Shares Knowledge Capture.
Principles Principles Natural laws or fundamental truths •Universal. timeless •Produce predictable outcomes •External to ourselves •Operate with or without understanding or acceptance •Self-evident and enabling when understood .
Values Values The worth or priority we place. or principles •Self-chosen beliefs and ideals •Internal. based on how we see the world •Influenced by upbringing. ideas. things. subjective. society. and personal reflection .
Covey .” -Stephen R. principles control. but the consequences that flow from these actions are controlled by principles. We control our actions.“’We are not in control.
work on your behavior. Covey . if you want quantum-leap changes. understands. and interprets the surrounding world.” -Stephen R. “If you want small changes.Paradigms Paradigms The way an individual perceives. a mental map. work on your paradigms.
or PC) . or P) Production Capability Maintaining and enhancing the resources of the desired results (the goose.P/PC Balance The Principle of Effectiveness Production The desired results produced (the golden egg.
Arrogance .Emotional Bank account Emotional Bank Account It is a metaphor for the amount of trust that exists in a relationship. Deposits •Kindness and Courtesy •Keeping Promises •Honoring Expectations •Loyalty to the Absence •Making Apologies Withdrawals •Unkindness and Discourtesy •Breaking Promises •Violating Expectations •Disloyalty. Every interaction with another human being may be classified as a deposit or withdrawal. Duplicity •Pride. Conceit.
Habit 1 Be Proactive The Habit of Personal Vision .
Responding according to Values Proactive Person •Responding according to values •Accepting Responsibility •Focusing on their circle of Influence Reactive Behavior Stimulus Response Proactive Behavior Stimulus Freedom to choose according to Values Response .
Circle of Influence .Circle of Influence Circle of Influence A person’s Circle of Influence includes those things he or she can affect directly. Circle of Concern Circle of Concern A person’s Circle of Concern comprises all matters about which he or she cares.
Transition Figure Transition Figure A person who stops the transmission of negative behaviors to others. that very thought is the problem. “Any time you think the problem is out there.” -Stephen R. Covey .
Habit 2 Begin with the End in Mind The Habit of Personal Leadership .
Habit 2 says write the program.Mental Creation Physical Creation First Creation The mental thought and plan for desired results Second Creation The physical production of desired results Habit 1 says you are the programmer. .
Choosing a Life Center Family Spouse Money Possessions Self Work Religious Organization Enemy Friend Pleasure .
it acts as a governing constitution by which you evaluate decisions and choose behaviors.Personal Mission Statement Mission Statement A powerful document that expresses your personal sense of purpose and meaning in life. .
Personal Mission Statements Benefits of a Personal Mission Statement •Encourages you to think deeply about your life •Helps you examine your innermost thoughts and feelings •Clarifies what is really important for you •Expands your perspective •Imprints self-determined values and purposes firmly in your mind •Provides direction and commitment to values •Enables you to make daily progress toward long-term goals •Provides the first or mental creation of your desired results for your life .
Personal Mission Statements The process of writing a mission statement involves answering a series of questions: •What things do I want to have that I feel are important? •What am I about? •What are the qualities of character I would like to emulate? •What legacy do I want to leave? .
happiness. and relaxation. in order to achieve worthwhile purposes. . love. and to provide opportunities for each person to become responsibly independent.Sample Mission Statements Our Mission The mission of our families to create a nurturing place of order.
Habit 3 Put First Things First The Habit of Personal Management .
some telephone calls •Some mail. busywork •Some telephone calls •Time wasters •“Escape Activities” •Irrelevant mail •Excessive TV NOT IMPORTANT •Interruptions.The Management Matrix URGENT IMPORTANT •Crises •Pressing Problems •Deadline-Driven NOT URGENT •Preparation •Prevention •Values Clarification •Planning •Relationship Building •True Re-Creation •Empowerment •Trivia. some reports •Some meetings •Many proximate. pressing matters •Many popular activities .
The Six-Step Process 1 Connect to Mission 6 Evaluate 2 Review Roles 5 Exercise Integrity 3 Identify Goals 4 Organize Weekly .
Habit 4 Think Win-Win The Habit of Interpersonal Leadership .
not competitive •Listens more. credentials.Six Paradigms of Human Interaction Win-Win •Seeks mutual benefits •Cooperative.power. Stays in communication longer. possessions. or personality to get the”win” . and communicates with more courage Win-Lose •Is very common scripting for most people •Is the authoritarian approach •Uses position.
lose-win. no demands. no expectations of anyone else •Is quick to please or appease •Buries a lot of feelings Lose-Lose •Is the mind set of a highly dependant person •Is the same as “no win” because nobody benefits •Is a long-term of win-lose.Six Paradigms of Human Interaction Lose-Win •Voices no standards. or win .
Six Paradigms of Human Interaction Win •Is self-centered •Thinks “me first” •Doesn’t really care if the other person wins or loses •Has a Scarcity Mentality Win-Win or No Deal •Allows each party to say no •Is the most realistic at the beginning of a relationship or a business deal •Is the highest form of “win” .
Four Dimensions of Win-Win Character Relationship Agreements Systems and Processes .
Win-Win Character Integrity People of integrity are true of their feelings. . values. Abundance Mentality People with an Abundance Mentality believe that there is plenty for everyone. Maturity Mature people express their ideas and feelings with courage and with consideration for the ideas and feelings of others. and commitments.
Habit 5 Seek First to Understand. Then to Be Understood The Habit of Empathic Communication .
intent. and feelings .Levels of Listening Ignoring Making no effort to listen Pretend Listening Making believe or giving the appearance you are listening Selective Listening Hearing only the part of the conversation that interests you Attentive Listening Paying attention and focusing on what the speaker says and comparing that to your own experiences Empathic Listening Listening and responding with heart and mind to understand the speaker’s words.
advice. and solutions to problems Probing Asking questions from our own frame of reference or agenda Interpreting Explaining another’s motive and behaviour based on our own experiences. trying to figure people out.Autobiographical Responses Are the main obstacles for effective interpersonal communication Advising Giving counsel. Evaluating Judging or either agreeing or disagreeing .
Body Language 55% 38% How we say words. Sounds we make .The Attitude and Skills of Empathy Words we use 7% Non verbals.
Habit 6 Synergize The Habit of Creative Cooperation .
Synergy takes place when two or more people produce more together than the sum of what they could have produced separately.The Process of Synergizing Synergy The whole is greater than the sum of its parts. .
seeking diverse perspectives to alter or complete your paradigm •Cooperating •Having a mutually agreed-upon end in mind •Worth the effort and highly affective To synergize is not •A brainstorming free-for-all •Accepting others’ ideas as full truth •Win-lose competition •Group think •Always easy •Only a negotiation technique •A process .The Process of Synergizing To synergize is •Results oriented. positive synergy •Examining. exploring.
Creating The Third Alternative Communicate Listen Express Other Needs Your Needs Third Alternative .
principles control. but the appreciate the rich resources available consequences that flow from through interaction with the hearts and these actions are controlled by minds of other human beings. recognize their humility and reverence to We control own perceptual limitations and to our actions.The Perspective of Humility “’We are not in effective have the “People who are truly control.” -Stephen R. Covey -Stephen R. Covey .” principles.
Habit 7 Sharpen the Saw The Habit of Renewal .
and stress management.Four Dimensions of Renewal Physical We build Physical wellness through proper nutrition. writing. exercise. through meditating and praying. and through spending time in nature Social/Emotional We mature socially and emotionally by making consistent deposits in the Emotional Bank account . Mental We increase mental capacity through reading. rest. and thinking. Spiritual We develop spiritually through reading inspiring literature.
but a spiral with rhythms of progress and retrogression.” -Johann Wolfgang von Goethe . of evolution and dissolution.The Upward Spiral “Progress has not followed a straight ascending line.
Principle-Centered Living Security Family Spouse Money Possessions Power Self Principles Work Guidance Religious Organization Enemy Friend Pleasure Wisdom .
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