Leadership Styles & Tactics

By Nisha Hariyani

• After the september 11, 2001 terrorist attacks, entire airline industry in US faced devasting lossess. • South west airlines did not go for layoffs. But also posted profits in the same year. • How???????????????? • Through leadership of

Points To ponder
• Leadership Styles • Likert’s four styles • Tannenbaum & SCHMIDT CONTINUUM of leader behavior

Leadership styles
Authoritative Style
• Clear about what he is doing and why he is doing it • Instills the same clarity in his followers • Determines the end and leaves the choice of means to his people.

Leadership style…
Autocratic Style
• Retains all authority and decision making power • No suggestions – no considerations • Instruct on what to do and how to do

Leadership style…
Benevolent style
• Keeps employees happy & in harmony • Ensures better communication • Relationship builder

Leadership style…
Coaching style
• Helps employees to identify their strengths & weakness • Aligning employees • Encourages long term development • Issues challenging assignments

Leadership style…
Democratic Style
• Involves employees in decision making process • Gets ideas from his people • Creates trust • Sets realistic goals

Leadership style…
Pacesetting style
• Sets high standards and adheres on it • Passionate about increase in quality and productivity • You perform or leave organization is the attitude

Leadership style…
Expert Style Manipulative Style Bureaucratic Style Participative Style

Likert’s Four Style
• System 1 management – “exploitative-authoritative” style • System 2 management – “benevolent-authoritative” style • System 3 management – “consultative” style • System 4 management – “participative leadership” style

Tannenbaum & SCHMIDT CONTINUUM of leader behavior
• • • • • • • Leader Leader Leader Leader Leader Leader Leader as as as as as as as an announcer a seller a clarifier a senior partner a seeker a equal partner a follower

Points To Remember
• Leadership Styles • Likert’s four styles • Tannenbaum & SCHMIDT CONTINUUM of leader behavior

Nisha Hariyani

Leadership skills & Tactics

Points to Learn
• • • • Persuasion skills Motivational skills Conflict resolution skills Leadership tactics

Persuasion skills
• Consider a situation where a company has to take an important decision about funding a lucrative yet risky project. …..!!!!!!!!!!!!!!!!!!!!!

• Learn how to persuade by analyzing whom to persuade

How to persuade a Skeptics
 Skeptics are highly suspicious  Skeptics trust same backgrounds  They don’t like oppositions or challenges thrown to them  Gain as much credibility  Find out something common with him  Handle them delicately, if they are wrong correct smartly

How to persuade a Charismatic
 Charismatic are talkative & enthusiastic  They look for facts to support their emotions  Charismatic have short attention span  While deciding they take suggestions from high profile executes  Persuader should control the urge to match his enthusiasm  Don’t hide the facts, discuss the risk with him/her  Present information at earliest  Give them one and give time

How to persuade a Followers
 Followers rely on past decisions made  They fear making wrong choices  Followers like proven and reliable ideas.  Make them feel confident give E.g.  Provide testimonials & take a safe dwell in past  Don’t suggest out of box ideas

How to persuade a Charismatic
 Thinker are more academic and logical  They like arguments which are quantitative and backed by data  Persuader should communicate the draw – backs initially  Using presentations and arguments to appeal their intelligence  Talk intellectually and proposal should appear to be best option

 They don’t forget bad experiences and have contradictory view

Motivational Skills
• How do one ensures high level of enthusiasm and commitment during bad times?????????................ • Motivating people is not as easy as it sounds

General Methods of Motivation
 Truth as the highest virtue  Desire to be great  Communicate, communicate & communicate  Sharing the burden of risk  Motivating by caring  Motivating people at different levels  Motivating by setting difficult goals  Motivating in times of crisis

Motivating frontline staff
• Emotionally energies frontline people • How???? Take an example of US Marine Corps Who invested time and energy to cultivate strong values, Encouraging to take up leadership positions Clarity between team and leader

Motivating Problem People
 Motivational lectures, cash incentives, or memos etc … will it motivate all of them????  What about problem employees… or difficult people…!!!!!!!!!!!
Learn more about them, about yourself and about situation

Have a range of alternatives

Have a formal one to one sessions

Conflict resolution skills
What to do?????? Skills required are: Listening Questioning Communicating Non verbal signs Mediation skills

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Leadership Tactics
• A model of Power & Influence  Relationships beyond chain of command
Step 1: identify the people who have to be led

 How do leaders identify these relationships?
Step 2: identify people who may resist cooperation

 How do leaders assess power?
Step 3: develop relationship with resisting parties

 How do leaders develop such relationships?
Step 4: good relations & good communication

• A model of Power & Influence continue….  Relations with Subordinates  Relations with superiors How do effective leaders deal with their superiors ????? Evaluate your boss strength and weakness Evaluate your strength and weakness Build a relationship & maintain it Communicate, utilize his time prudently

Model of effectiveness and influence
Setting Agenda Building Network Implementing agenda

summary
• • • • Persuasion skills Motivational skills Conflict resolution skills Leadership tactics