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your language (LINGUISTIC) and the resultant patterns of behavior (PROGRAMMING) .WHAT IS NLP? Neuro-Linguistic Programming is the study of how the interaction of your brain (NEURO).

NLP IS … • A set of tools for excellent communication & relationship building • A gateway to accelerated learning • A model for understanding the structures and patterns that underpin human thinking & behaviour • A set of attitudes .

only feedback •There are no resistant people only inflexible communicators • .PRESUPPOSITIONS The map is not the territory. Understand other persons model of the world. •Respect other persons model of the world •The meaning of the communication is the response you get •There are no failures.

Our model is updated through our senses. We each take in information through a natural preferred combination of senses (called modalities): Visual Olfactory Auditory Gustatory Kinesthetic / Tactile .

+ bits .THE MAGIC NUMBER … The conscious mind can only pay attention to 7 -2 of information at any one time.

DDG Deletion •Distortions •Generalizations •USEFUL -USELESS • .

an earful. an eyeful . shallow WORDS: imagine . brilliant . deaf to. discord. explain it. dragging me down . hear me out. calling me. transparent . no stomach for it . seeing it . pauses BREATHING: rapid. look at . focus . in a flash . picture . low. tune in listen to. caught in the act . keep telling myself BREATHING: slow. slow. notice . illustrate . deep WORDS: hold on . sticking with . walk away . chilling thought . strikes me .CUES SEE EYES: looking up or straight ahead and defocused HEAR FEEL EYES: EYES: looking to the side or down and looking down right (for right left (for right handed people) handed people) VOICE: high rapid VOICE: moderate pitch. blind to . middle WORDS: talk through. sounding off . volume. in touch with . squeaky clean. show it . and rate VOICE: low. put a finger on . point out . graphically . high. touchy subject . review . rings a bell. underhand . firm stance . viewpoint .music to my ears. drawing a blank BREATHING: moderate rate. crashing down. touched me . out of touch with . outspoken. get a grip of . harmony. harsh tone.

Hand in hand I follow your drift I’ll see to it Take a dim view of I see what you mean. See eye to eye Loud and clear Hang in there To tell the truth Get or grips with That rings a bell Voiced an opinion Get a handle on . The words that they use.1.

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VISUAL CONSTRUCTED VISUAL RECALL AUDITORY CONSTRUCTED AUDITORY RECALL KINESTHETIC AUDITORY DIGITAL .

•You can gain rapport rapidly by adopting this state. etc. breathing. .Mirroring and Matching Building trust •When people are naturally in rapport with each other they have the same posture.

Visual / Auditory / Kinesthetic Facial Expressions Gestures . speed.PACING & LEADING Body . small changes : blinking. Head and Shoulders Voice -Tone. intonation Words .position of hands Breathing . crossing legs. volume.posture.

A GOOD RAPPORT WILL ENHANCE “LEADING” AND EMPOWERING US TOWARDS EXCELLENCE IN COMMUNICATION .