THESE TIPS MIGHT BE HELPFUL TO ENTERTAIN YOUR GUEST:

SHOWING THE ROOM , IF THE GUEST WANTS TO SEE THE ROOM, A REPRESENTATIVE SHOULD SHOW THE GUEST TO THE ROOM.

On the way to the room to be shown:

Walk slightly in front of the guest, not too far ahead. Act as a host who is about to solve a visit or his new home. On the way start a conversation by saying something friendly.

SELL ATMOSPHERE. POINT IMPORTANT OF ACQUIRING SUCH A ROOM, STRESS THE VIEW IF THE ROOM IS FACING THE SUNSET OR OVERLOOKING THE CITY, EMPHASIZE ALSO THE COMFORT OF THE BED, AND IF HE IS A BUSINESS MAN , THE VALUE OF A WORKING TABLE, TELEPHONE, ETC......

QUANTITIES THAT ARE DESIRABLE WHEN DEALING WITH PEOPLE

1.SINCERITY BELIEVING IN THE TRUTH OF WHAT YOU SAY, DEALING WITH GUEST AND ASSISTING THEIR NEEDS REQUIRES SINCERE RESPONSE AND UNDERSTANDING. 2. HELPFULNESS SHOWING THE WILLINGNESS TO GO OUT OF YOUR WAY TO HELP OTHER AND ALSO FINDING ENJOYMENT WHEN EXTENDING EXTRA EFFORT TO ACCOMMODATE SOMEONE. 3. ENTHUSIASM THE EAGERNESS AND THE GLOW SPIRIT WHEN BEING OF ASSISTANCE TO THE NEEDS OF THE GUEST. THIS CAN BE OBSERVED ON THE VOICE TONE AND MANNER OF DELIVERING SERVICE. 4. ATTENTIVENESS LISTENING WITH YOUR FULL ATTENTION IN A WAY THAT MAKES GUEST FEEL THAT YOU REGARD HIM AS IMPORTANT, PUNCTUALITY, COURTESY, AND CONSIDERATION.

5. FRIENDLINESS SHOWING PEOPLE THAT YOU LIKE THEM, YOU MUST APPROACH PEOPLE WITH A GENUINE FRIENDLY SMILE, FOSTERED BY A FRIENDLY THOUGHT, AND BACK UP BY A FRIENDLY MANNER.

WHAT IS CUSTOMER?
Customer come from the word custom as in customized. It is a recognition that people value most those items that they believe are customized to meet their personal needs. It is the most important person whether he comes in person, calls or writes to us. It is not an interruption of our work, he is the purpose of it, he is doing a favor by giving us the opportunity to serve him. Customer is not someone with whom to argue or match out wits, no one ever won an argument with a customer. It is a person who comes to us because he needs certain services, it is our job to provide them in a way profitable to him and to ourselves. Its your job to make what you sell easy to use and easy to acquire

QUALITY CUSTOMER SERVICE

Quality customer service is defined as the measure of ability to meet customers needs. This type of service is not ordinary service as it is done with excellence and distinction. Two primary dimension of quality customer service; the procedural and personal dimension. The procedural side of service consist of the established system and procedure to deliver products or service.

The personal side of service is how service personnel interact with customer.

The Personal side of Service