A Retail Management Perspective

C38 Vishal Chamaria. C16 Sankalp Rastogi.Presented By Kushagra Kapoor. C31 Group Members : Pooja Seht. C46 Prateek Sharma. C18 Jalaj Kukreja. C57 .

Tamil Nadu. Tanishq is the jewelry business group of Titan Industries Ltd promoted by the TAT group.Introduction  Tanishq is India's largest. ft.000 sq. factory is equipped with the latest and most modern machinery and equipment. Tanishq has set up production and sourcing bases with through research of the jewelry crafts of India. With a retail sales of 1200 crores last year and gunning for 2000 crores this year. most desirable and fastest growing jewelry brand in India. the 1.     .35. Located at Hosur. Started in 1995.

Introduction  Tanishq introduced innovations like Karat meter. where women can shop with comfort and peace. Tanishq has successfully taken on the challenge of transforming this frontier into a reliable consumer space by bringing to it all the virtues and benefits that branding offers   . the only non destructive means to check the purity of gold. as well as. without worrying about the purity of the jewelry they are buying. Tanishq also introduced professional retailing in the un-organized Indian jewelry bazaar. select from the best jewelry collections available in the Indian market.

product innovation.  To promote glamour value of metals (gold) besides its status as a secure source of investment. . mass segment by GOLDPLUS+)  Cater with ‘superior craftsmanship. Also make platinum jewellery.  Gold jewellery in 22k pure gold.Segment . the only nondestructive method to check purity of metal and jewellery. with diamond and other precious stones. (premium segment by ZOYA.  Innovated karat meter. and guaranteed quality’.Jewellery  Tanishq targets the mid-premium segment in retail of jewellery business. design expertise.

the jewellery business of Titan Industries Ltd.Tanishq . is looking at other alternatives to capture the market. . Apart from the presence in high streets. The move comes in the growing popularity of such formats which are attracting footfalls. involving presence in shopping malls and shop-in-shops in retail formats.Format Tanishq – The Speciality Store Tanishq. the retail chain is embarking on pilot projects. which Tanishq is looking to grab.

Tanishq – Store Layout .

Tanishq – Store Layout .

Tanishq – Store Layout .

Tanishq – Store Layout .

based on inputs from the store associates  Determining an appropriate assortment strategy for each merchandise category – This is done by central supply chain team by analysing sales history and inventory data  Development of Merchandise Assortment Strategy for each product category based on 2x2 Matrix of percentage contribution of sales vs. sales velocity  Based on Assortment strategy SCM team develop a preliminary assortment plan for each store with suggested product and inventory levels .Merchandise Assortment Merchandise Assortment Planning is a key activity at Tanishq which involves  Identification of product attributes relevant to the customer’s choice process – This is done by central supply chain team.

Smith . Agrawal.Retail Supply Chain Management: Quantitative Models and Empirical Studies By Narendra M.Merchandise Assortment Best Sellers are put on automated SKU level replenishment Total category inventory & product attribute mix by store is specified for the rest of SKUs Sales Velocity High Low Main focus for store associates Assortment is designed to ensure high degree of variety Neckwear A Neckwear B % of Sale by value Automated replenishment for entire category Limited role play by store associates No focus on individual SKUs Rings A Wedding Similar guidelines for similar demographic stores SKU is decided by Store Associates Order quantity is set by Store Associates Resources . Stephen A.

maintain a standard price for all of their products. Here are some few pricing strategies which is followed by Tanishq:      Flexible Pricing Market Skimming Price Bundling Competition Oriented Pricing Price Lining .Pricing Strategy Tanishq being a brand name of TATA. But being in a competitive market with lots of local as well as branded competitors. Tanishq offers various attractive price schemes to allure customers.

.Location Strategy  Prime Locations for Merchandise  Value of space decreases further away it is from entry level floor  Highly trafficked areas  Store entrances /escalators/ main aisles  Near checkout counter  Highly visible areas  End aisle  Displays  Value of space decreases further away it is from entry  Special Considerations  Avoid the “butt-brush” effect.  Make merchandise accessible.  Allow a transition zone.

Communication Mix      Personal communication channels N ‡ on . Cosmopolitian ] Business magazines for men’s collection Broad Cast Media      Display Media Event and Experiences Online Selling Fashion Shows International Jewellery Fairs .Personal communication channels Print Media [ Vogue. Femina.

Visual Merchandise Visual Merchandising and display techniques     Attention-getting devices Colour plates Familiar symbols Making and proscenia    Sale ideas Fashion accessories Graphics and signage .

Customer Service  Golden Harvest Saving Scheme  Exchange Policy in Tanishq  Gift Vouchers  Purity Checks  Anuttara .

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