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Index

EMOTIONAL INTELLIGEN CE MOTIONAL INTELLIGENCE EMOTIONAL E

What is Intelligence?

IQ

More potent predictors of career success were

nt llige te ly in adept? igh ny h ocially a know aren’t s ou Do y le who peop

What is Emotional Intelligence

HISTORICAL OVERVIEW

Emotional Competencies

Emotional Intelligence Map

EI Models

Some Gender Differences
male female

EMOTIO NS EMOTIONS

Biological Purpose for Emotion

Basic Emotions …hard wired and physiologically distinctive

Plutchik's Wheel of Emotions

Evolutionary Advantage to Emotion

Different views
Conventional View High Performance

Different views
1940’s view Current view

The Limbic System

To Get at Emotion, Go Deep...

Amygdala is deep within the most elemental parts of the brain.

Amygdala hijacks
The Outburst
The Silence

Four Quadrant Model Quadrant Model Four

Four Quadrant Model
(questions)

Four Quadrant Model
(schematic)

Self awareness Self awareness

Emotional selfawareness

Stay open to our emotional experience-can we tolerate the entire bouquet?

Self- awareness

Alexithymia

Self control Self control

Managing one’s own emotions

Out of control emotions

Managing one’s own emotions

Emotional development

The more strategies the better

Managing one’s own emotions

Using emotions to maximize intellectual processing and decision making

Utilizing mild emotional swings to perform

Self awareness Self awareness

Developing empathy

Developing empathy links to

Social skills Social skills

The art of social relationships …managing emotions in others

The subtle and complex abilities which underlie people skills

The danger of the nice personality

DEVELOPME NT OF EI DEVELOPMENT OF EI

The development of EI

Emotion related dysfunction

Dysfunction at Work

Importance of EI in Organizations

Importance of EI to Organizations

A one-day seminar won’t do it.

Unlearn old habits

What is Training in EI Worth?

How to Increase Your EQ

Nine Strategies for Promoting Emotional

Assessment instruments

IMPULSE CONTRO CONTROL IMPULSE

Impulse Control
Control No control

Impulse control

Recognize the HALT State

The ABC’s of Impulse Control

Move From “Hot” to “Cool” Feelings
HOT Feelings COOL Feelings

CRITICIS M CRITICISM

Criticism of the theoretical foundation

Criticism on measurement issues

THANK YOU