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Presented by:- BABASAB PATIL
Knowledge Creation Process
Knowledge is everywhere and the so called „information
overload‟ is already a reality from which there is no escape. Part of the problem with knowledge is, we don‟t know which end to bite.
The time tested and effective way to transfer knowledge is
for people to find others who have the knowledge, and talk to them. While this can be left to informal means in
organization up to certain threshold size.
Knowledge capturing and storage
Ensuring the quality, utility and currency of information,
knowledge sharing mechanisms that capture and
summarize knowledge, in effect, seek to make that knowledge the property of the organization. Pull and push two usage mechanisms are possible.
“Pull” mechanisms rely on the people accessing information
stored in the various repositories on a need basis. Owing largely to the overhead associated with both contributing
and locating useful information. “Push” mechanisms, on
the other hand, deliver unsolicited information to potential users, these can easily create a shortage- most key
managers and technically inundated with information, an d
may unable to handle still more quantities of it.
The Basic Functions of KM
The four basic functions of knowledge management are
Externalization Internalization Intermediation Cognition
Externalization is capturing knowledge in an external and
organizing it according to a classification framework. At the low end are technologies that simply provide a means to capture knowledge and store it online, for example, imaging systems and databases. Workflow technologies
provides a slightly higher level of functionality.
Whereas Externalization seeks to discover the existence of
similar bodies of knowledge, internalization tries to discover bodies of knowledge relevant to a particular users need, with internalization, you extract to the knowledge from the external repository and filter it to identify what is
relevant to the knowledge seeker.
whereas internalization focuses on the transfer of explicit
knowledge, intermediation brokers tacit knowledge, it matches a knowledge seeker with the best sources of knowledge. By tracking the experience and interests of individuals, intermediation can link people who need to
explore certain subjects with people who appear to
anchorage knowledge in that area.
Cognition is the application of knowledge that‟s been
exchanged through the preceding three functions and is the ultimate goal of knowledge management.
Knowledge management tools
• Relational database
• Text document search • Groupware • Data warehouse • Expert database • Group memory • Content management
Technology components of KM
• KM systems must universally meet the following requirements. Easy- to-use interfaces, solid reliability, accessibility
throughout the target segment and utilities to mine relevant
information The target segment employees, customers, investors, prospects, public at large must be carefully taken into account during requirement analysis and design/evaluation
Adequate security and confidentially of database must be
maintained as often, customers are concerned about confidentially of their data All systems must be driven off a well – conceptualized architecture to ensure homogeneity, ease of adoption and
ease of use and maintenance.
Knowledge creation process
• Most of us live in a world where today‟s knowledge will not solve in tomorrow‟s problem. This means updating knowledge on a regular basis.
• Knowledge update is creating new knowledge based on
ongoing experiences in particular problem area. • Then using new knowledge in combination with the initial knowledge to come up with updated knowledge for knowledge sharing.
• We approach knowledge and “knowing” as deeply personal • Keep in mind that KM is not a technology, it is an activity
enabled by technology and produced by people.
• It is also how people share the type of knowledge that will add special value to the growth and competitive nature of the business.
Knowledge creation and knowledge transfer via terms
Initial Knowledge Outcome realized Team performance a job
Outcome compared to action
New knowledge reusable by same team on next job Knowledge captured and codified in a form usable by others
New experience/ knowledge gain
An alternative way of creating knowledge is through team
work. A team translates experience in to knowledge.
• Essentially, a team commits to performing a job over a specific time period such as weeks or months' job is more than a task. • It is series of specific task carried out in specific order,
format. In the end job is completed and the results are
successful or disappointing
Knowledge management systems, techniques and tools
• The systems, techniques and tools necessary to accomplish knowledge management in organizations would loosen the overall organization architecture as well as suggested
• The number of tools available to achieve each of the process is significant and covering the characteristics of each one of them is beyond the scope of this text,.
• The knowledge acquisition, modeling and representation communities have developed wide range of tools relevant
to the development
and management of large scale
knowledge based systems • The development of knowledge based systems involves the management of diversity of knowledge sources, computing resources and system users often
• The world wide web(WWW) is a distributed hyper media
system available internationally through the internet. it provides general purpose client server technology which supports interaction through documents with fixed graphic user interfaces.