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index of persons intelligence. Found by dividing the mental age by the actual age and multiplying by 100. It does not change much beyond adolescence.


tests include tasks involving memory, reasoning, verbal ability, numerical ability etc and does not include interpersonal and practical competencies.

Studies indicate that at best IQ accounts for about 25% of variance. What makes the biggest difference in how well one does at work and rest of the lives is not IQ but the childhood abilities such as being able to handle frustrations, control emotions and get along with other people. A recent study found out that social and emotional abilities were 4 times more important than IQ in determining professional success and prestige enjoyed by scientists.

No doubt about that. What is true is: IQ gets you hired, but EQ gets you promoted.(Goleman )

One needs a relatively high level of such ability to get into a job. Once one is admitted, it is more important to be able to persist in the face of difficulty and to get along well with colleagues and subordinates than it is to have an extra 10 or 15 points of IQ.


is the ability to carry out accurate reasoning focused on emotions and mental resources of self and others ; and the ability to use this knowledge in ones behaviour.


does not mean being nice by hiding feelings nor does it mean allowing free rein to your feelings- letting it all hang out


that intellect is based solely on the workings of the neo cortex( the rational brain), the more recently evolved layers at the top of the brain. Emotional centers lower in the brain, closer to the brain stem, in the more ancient sub-cortex or limbic system (the emotional brain). These two different parts of the brain learn differently.

that people could score high on traditional intelligence tests yet do poorly in areas such as self-regulation and social relations.

a brilliant attorney who underwent surgery to remove a brain tumor. Following the surgery, his cognitive abilities were as strong as ever, but he could barely function at work, and his social relations substantially deteriorated. An MRI indicated that the neural pathways connecting the emotional areas of the brain were damaged.


first is that emotions play an important role in life. Second, people vary in their ability to perceive, understand, use, and manage emotions. And third, these differences affect individual adaptation in a variety of contexts, including the workplace.


tend to be more aware of their emotions, show more empathy and are adept interpersonally. Men tend to be more self-confident and optimistic, adapt more easily and handle stress better. Generally equal in overall EQ


competence Determine how we manage ourselves

Social Competence Determine how we handle relationships


awareness: Knowing ones internal states, preferences, resources and intuitions. Emotional awareness Accurate self assessment Self confidence


regulation : Managing ones internal states preferences and resources Self control Trustworthiness Conscientiousness Adaptability Innovation


motivation: Emotional tendencies that guide or facilitate reaching goals. Achievement drive commitment Initiative optimism


Awareness of others needs, feelings and concerns.

Understanding others Service orientation


skills: Adeptness at inducing desirable results from others Influence Communication Conflict management Leadership Change catalyst Building bonds


Emotional Intelligence enhances reflective orientation: the ability to introspect ones own mental resources as well as to be sensitive to others mental states and resources.while making any decisionat work or otherwise .



Workplace Mental


and physical well being

Decision-making Problem solving (through focus brought about by self regulation) Team effectiveness Creative thinking Social effectiveness Communication Leadership


tasks service sector and in other jobs where employees interact with customers helping one know when to perform emotional labor (altering emotional expressions in order to meet the display rules of the organization ) to regulate ones emotions may help employees cope with stress that is inevitable at higher job positions.

five essential elements for leadership effectiveness: (1) developing collective goals and objectives; (2) instilling in others a sense of appreciation and importance of work; (3) generating and maintaining enthusiasm, confidence, optimism, cooperation, and trust; (4) encouraging flexibility in decision making and change; and (5) establishing and maintaining meaningful identity for the organization. Each of these elements involves emotional aspects, where leaders high on emotional intelligence may be better at achieving these outcomes.

Leaders emotional intelligence may be more important, especially in situations where cognitive resources are constrained; for example, in highly stressful work situations. Under high stress conditions, cognitive resources are more difficult to access, and s/he has to rely on emotional/ non-cognitive abilities too for task completion.

With globalization and cultural diversity becoming the integral aspects of work environment today, interpersonal competencies have added importance for success in almost all jobs. Furthermore, increased competition demands excellence in performance rather than technical expertise alone. Incorporation of EI approaches into corporate training can foster professional efficiency and development of organizations.

For For

selection or recruitment of personnel.

assessment of existing emotional competencies of people in various occupations. training of professionals.