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Presented by Vikram 71 Rajesh M 72 Santhi Swaroop 82 Sashi kumar 85

Presented by Vikram 71 Rajesh M 72

Santhi Swaroop 82

Sashi kumar 85

Objectives

How can information systems help individual managers make better decisions when the

problems are non-routine and constantly

changing?

How can information systems help people working in a group make decisions more efficiently?

Management Challenges

  • Building information systems that can actually fulfill executive information requirements

  • Create meaningful reporting and management decision-making processes

Decision support system

Decision support system • Computer system at the management level of an organization • Combines data,

Computer system at the management level of an organization

Combines data, analytical tools, and models

Supports semi-structured and unstructured decision-making

MIS and DSS

MIS
MIS
MIS and DSS MIS • Provides reports based on routine flow of data • Assists in
MIS and DSS MIS • Provides reports based on routine flow of data • Assists in

Provides reports based on routine flow of data

MIS and DSS MIS • Provides reports based on routine flow of data • Assists in
MIS and DSS MIS • Provides reports based on routine flow of data • Assists in

Assists in general control of the organization

MIS and DSS

DSS • Emphasizes change, flexibility, rapid response, models, assumptions, ad hoc queries, and display graphics
DSS
• Emphasizes change, flexibility, rapid response,
models, assumptions, ad hoc queries, and
display graphics

Types of Decision-Support Systems

Model-driven DSS
Model-driven DSS

  • Uses model to perform “what-if” and other kinds of analysis

for example, statistical, financial, optimization

and/or simulation models

Types of Decision-Support Systems Model-driven DSS • Uses model to perform “what - if” and other

Types of DSS

Data-driven DSS • Allows users to extract and analyze useful information from large databases Data mining
Data-driven DSS
• Allows users to extract and analyze useful
information from large databases
Data mining
• Finds hidden patterns and relationships in large
databases to infer rules
• Knowledge discovery

DSS

2 Cargo 1 RESERVATION SYSTEM CARGO Booking Request Agent Confirm/ Reject CARGOPROF REVENUE MANAGEMENT SYSTEM 3
2
Cargo
1
RESERVATION SYSTEM CARGO
Booking
Request
Agent
Confirm/
Reject
CARGOPROF
REVENUE
MANAGEMENT SYSTEM
3
Availability/
Minimum Price
Cargo Size, Rate Data
Cargo Size,
Rate Data
DSS 2 Cargo 1 RESERVATION SYSTEM CARGO Booking Request Agent Confirm/ Reject CARGOPROF REVENUE MANAGEMENT SYSTEM
FLIGHT SCHEDULE SERVER RESERVATION PASSENGER SYSTEM
FLIGHT
SCHEDULE
SERVER
RESERVATION PASSENGER SYSTEM

Passenger

Booking

Agent

Cargo

Availability

  • 5 Forecast Passenger

  • 4 Forecast Data

Overview of DSS

Overview of DSS

Components of DSS

Components of DSS DSS database: c ollection of current or historical data   DSS software

DSS database: collection of current or historical data

Components of DSS DSS database: c ollection of current or historical data   DSS software

 DSS software system: collection of software tools/mathematical and analytical models  User interface: easy interaction
DSS software system: collection of software
tools/mathematical and analytical models
User interface: easy interaction

Components of DSS

 Model • Abstract representation illustrating components or relationships  Sensitivity analysis • Asks “what-if” questions
Model
• Abstract representation illustrating components
or relationships
Sensitivity analysis
• Asks “what-if” questions repeatedly to determine
the impact of change

DSS application and Digital firm

• General Accident Insurance: Customer buying patterns and fraud detection • Bank s : Customer profiles
• General Accident Insurance: Customer
buying patterns and fraud detection
• Bank s : Customer profiles
• Frito-Lay, Inc.: Price, advertising, and
promotion selection

DSS application and Digital firm

DSS application and Digital firm • Canadian Railway: Train dispatching and routing • Texas Oil and
DSS application and Digital firm • Canadian Railway: Train dispatching and routing • Texas Oil and

Canadian Railway: Train dispatching and routing

DSS application and Digital firm • Canadian Railway: Train dispatching and routing • Texas Oil and
• Texas Oil and Gas Corporation: Evaluation of potential drilling sites • United Airlines: Flight scheduling,
• Texas Oil and Gas Corporation: Evaluation
of potential drilling sites
• United Airlines: Flight scheduling, passenger
demand forecasting

DSS for supply chain management

Comprehensive examination of supply management chain

Searches for most efficient and cost-effective combination

Reduces overall costs

Increases speed and accuracy of filling customer orders

DSS for customer relationship management

• Uses data mining to guide decisions • Consolidates customer information into massive data warehouses •
• Uses data mining to guide decisions
• Consolidates customer information into massive
data warehouses
• Uses various analytical tools to slice information
into small segments

DSS for customer relationship management

DSS for customer relationship management

Conclusion

  • The paper entitled ‘Decision Support System is a tool for making better decisions in the Organization’ gives an impact on the important function of top management

  • The DSS developed specifically helps HR managers to keep the control on working of the staff at various levels

Thank You