Citizen Inclusion, Investment and Industry Growth

ACHIEVING RESULTS FOR KENYANS
To enhance quality of life for Kenyans by transforming public services

Creating opportunities for current and future generations

OUTCOMES

Increase the productivity of Kenyans by transforming education, health, services
Services

Opportunities

Economy Transforming the livelihood of Kenyans by growing our Economy

Infrastructure
Creating an enabling environment for development by transforming physical infrastructure

Competitiveness Attracting domestic and foreign investment to spur economic development

Government Results Architecture
Vision 2030 Performance Management System
Mid Term Plan 2008 2012

Strategic Plan

Annual Work Plan

Performance Contracts

Performance Appraisal System

Rapid Results Initiatives

Refocusing on vision 2030
From Reform to Transformation

SUPPLY SIDE Services Provided

TRANSFORMATION

Services Demanded Required

DEMAND SIDE

Public Sector Transformation Strategy
Thorn Tree Strategy: Comprehensive and Holistic approach to modernizing Government
AREAS OF FOCUS • Component 1: Service and Openness
– – – – Timeliness of services Quality Professionalism & Competence Courtesy

• Component 2: Cooperation & Coordination
– Vision 2030 flagship projects & priorities – Policy coordination & harmonization

• Component 3: Internal Effectiveness & Accountability
– Efficient systems, processes & procedures – Enabling structures – Effective Leadership

Transforming Capacity for Service Delivery
The desired reality
FUTURE Enhanced Capacity The here and now reality NOW

Continuously Identify and Challenge:
Assumptions, Worldviews, Mindsets

Current Capacity

Time

5 levers for transforming public sector performance
5 Introducing competitive dynamics
3 1 Making organisational structures fit for purpose Creating a performance culture 2 Transforming end-to-end service delivery and operations

4 Putting in place a comprehensive people strategy

TRANSFORMATION IN THE CONTEXT OF NEW CONSTITUTION

“Getting it Right from the Beginning”

The New Constitution: Moving into Action
• “Transforming Kenya” programme focus on 4 components
I. Implementation of the new ConstitutionIncluding Devolution II. Achievement of the Kenya Vision 2030 III. Transforming Public Service Delivery IV. Public Private Dialogue

The New Constitution: Moving into Action
• Component Three: Transforming Public Service Delivery
I. Prioritizing focus to commonly used public services II. Setting service standards on the drivers of service satisfaction
a) b) c) d) e) f) Outcome; Timeliness; Knowledge and Competence; Courtesy; Quality. Ease of access (Integrating service delivery: OSS, EGovernment, M-Government, Call Centres )

The New Constitution: Moving into Action
• Component Four: Structured Stakeholder

Engagement
• The search for a new balance in the role of government: rebalancing the roles of the public sector, the private sector, civil society and citizens.
I. II. III. IV. V. Public Private Dialogue (PPD) Prime Minister’s Round Table (PMRT) Public Sector Stakeholder Partnership (PSSP) Stakeholder Input into Policy Formulation Private Sector Development Strategy (PSDS)

Doing Business indicators – 11 areas of business regulation (9 included in the DB2011 ranking; 10 in DB2012)
Start-up
 Starting a
business
Minimum capital requirement, procedures, time and cost

Expansion
 Registering property
Procedures, time and cost

Operations
 Dealing with
construction permits
Procedures, time and cost

Insolvency
 Resolving
insolvency (formerly Closing a business)
Time, cost and recovery rate

 Getting credit
Credit information systems Movable collateral laws

 Paying taxes
Payments, time and Total Tax Rate

 Protecting investors
Disclosure and liability in related party transactions

 Trading across
borders Documents, time and cost

 Enforcing contracts
Procedures, time and cost to resolve a commercial dispute Entry Property rights Investor protection Access to credit

 Getting electricity
Procedures, time and cost

 Employing workers
(annex) Administrative burden Flexibility in hiring Recovery rate Reallocation of assets

14 14

Summary
Better delivery of public services Improved community welfare Enhanced protection of rights

OUTCOMES

Constructive Engagement

Citizen Monitoring

Planning

Budgeting

Expenditure Tracking

Performance Evaluation

15

Kenya

African Superpower….. In ICT? Education? Skilled Human Resources; The Economy? Health? Athletics?

Thank you

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