EMPLOYEE TRAINING AND DEVELOPMENT

TRAINING & DEVELOPMENT
THEORETICAL ASPECT ► PRACTICAL ASPECT

Development. Education Basic Purpose Importance Responsibility for Training Principles of Learning ABOVE ALL ARE THEORETICAL ASPECT .CONTOUR       Introduction Terms: Training.

Dharabi (Asia’s largest slum) .LEARNING  I am quite competent  I am self sufficient  I am rich  No body can beat me in knowledge. Employment. entrepreneur. Ritual System. Mother Teresa. Dabbawala case for coding & decoding.

PRACTICAL ASPECT STEPS IN TRAINING PROGRAMME TRAINING METHODS CRITICAL ASSESSMENT OF TRAINING .

STEPS IN TRAINING PROGRAMME IDENTIFYING TRAINING NEEDS  DEVELOPING TRAINING PROGRAMME  CONDUCTING TRAINING PROGRAMME  EVALUATING TRAINING PROGRAMME  .

job redesign  maintain a viable and knowledgeable work force .INTRODUCTION  well trained and experienced people  necessary to raise the skill levels  inadequate job performance.

knowledge.TERMS  Training: process of learning a sequence of programmed behaviour.  It is a process for changing the skill.  Short term process  Systematic and organized procedure . behaviour to perform the current/future job effectively. attitude.

 It develops a rational and logical mind.  It develops the capacities of analysis. synthesis and objectivity.Development  It is a process to identify the potentiality of the employee and to provide training for improvement. (outside organization) .  Long term process  Managerial personnel conceptual and theoretical knowledge Education:  It is the understanding and intervention of knowledge.

Training Vs Development Non-managerial Managerial personnel Technical Theoretical & conceptual Specific job related General Knowledge Short-term Long-term .

Basic Purpose To improve productivity To enhance quality To help company fulfill its future HR needs To improve organizational climate To improve health and safety Obsolescence prevention Personal growth To improve morale Training is the corner stone of sound management .

Identification Of potential T R A I N I N G Ability & Interest Individual. Group .

Organizational development Customer benefit TRAINING AND DEVELOPMENT Group development Individual development .

D E V E L O P M E N T Outcome Change is marked Current job. future activities in an effective way .

Importance Customer satisfaction Less supervision ORGANIZATION DEVELOPMENT Business diversification Cost effective .

Less conflict Departmental outcome GROUP DEVELOPMENT Better Human Relations skill Improves effectiveness .

Overall personality More bargaining/ negotiation skill INDIVIDUAL DEVELOPMENT Improves efficiency Better career options .

SBI Training College. Probation training etc.g. ASCI. .RESPONSIBILITY FOR TRAINING  Top management-- frames training policy  HR Department---> plans instructional programmes  Supervisor---------implement & apply  Employee--------- feedback. revision. suggestion e.

30% by see.PRINCIPLES OF LEARNING Attention Retention Motor reproduction Reinforcement Early learning more success Active process not passive (10%remember by read 20% ’’ by hear. 70% say. 90% doing ) . 50% see & hear.

APPLICATION OF THE TRAINING TECHNIQUE 5. PERFORMANCE TRY-OUT 6. EVALUATION . IDENTIFYING TRAINING NEEDS 2.STEPS IN TRAINING PROGRAMME 1. DESIGNING THE PROGRAMME 3. PREPARATION OF THE LEARNER 4.

Identification of training needs Task Description Analysis  how often task performed  quality and quantity standards  working conditions  skills required .

Comprehensive analysis .Problem centered analysis ..Key task analysis . Identifying specific problems Anticipating future problems Management requests Interviewing employees Observing employees on the job Performance appraisal Questionnaires Checklist Morale and attitude surveys .Continuous….

Training policy Training courses Support material Training for different employees .

EXAMPLES OF TRAINING AREAS TRAINING FOR SOFT SKILLS IN TELEPHONE ETIQUETTE CALL CENTRES AVIATION INDUSTRY ARMY WING/ DEFENCE SERVICE TEACHERS TRAINING SELLS TRAINING PRIVATE SERVICE PHYSICIANS TRAINING GRADUATE ENGINEER TRAINING .

HOW TO CONDUCT TRAINING PROGRAMME?  PERSON  PLACE  TECHNIQUE  TOOL  TIME  SUITABILITITY .

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