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Presentation on Essentials of KM

Presented by:- BABASAB PATIL

14-MAY-2011

Knowledge Creation Process


Knowledge is everywhere and the so called information
overload is already a reality from which there is no escape. Part of the problem with knowledge is, we dont know which end to bite.

Knowledge Sharing
The time tested and effective way to transfer knowledge is
for people to find others who have the knowledge, and talk to them. While this can be left to informal means in

organization up to certain threshold size.

Knowledge capturing and storage


Ensuring the quality, utility and currency of information,
knowledge sharing mechanisms that capture and

summarize knowledge, in effect, seek to make that knowledge the property of the organization. Pull and push two usage mechanisms are possible.

Cont..
Pull mechanisms rely on the people accessing information
stored in the various repositories on a need basis. Owing largely to the overhead associated with both contributing

and locating useful information. Push mechanisms, on


the other hand, deliver unsolicited information to potential users, these can easily create a shortage- most key

managers and technically inundated with information, an d


may unable to handle still more quantities of it.

The Basic Functions of KM


The four basic functions of knowledge management are
Externalization Internalization Intermediation Cognition

Externalization
Externalization is capturing knowledge in an external and
organizing it according to a classification framework. At the low end are technologies that simply provide a means to capture knowledge and store it online, for example, imaging systems and databases. Workflow technologies

provides a slightly higher level of functionality.

Internalization
Whereas Externalization seeks to discover the existence of
similar bodies of knowledge, internalization tries to discover bodies of knowledge relevant to a particular users need, with internalization, you extract to the knowledge from the external repository and filter it to identify what is

relevant to the knowledge seeker.

Intermediation
whereas internalization focuses on the transfer of explicit
knowledge, intermediation brokers tacit knowledge, it matches a knowledge seeker with the best sources of knowledge. By tracking the experience and interests of individuals, intermediation can link people who need to

explore certain subjects with people who appear to


anchorage knowledge in that area.

Cognition
Cognition is the application of knowledge thats been
exchanged through the preceding three functions and is the ultimate goal of knowledge management.

Knowledge management tools


Relational database
Text document search Groupware Data warehouse Expert database Group memory Content management

Technology components of KM
KM systems must universally meet the following requirements. Easy- to-use interfaces, solid reliability, accessibility

throughout the target segment and utilities to mine relevant


information The target segment employees, customers, investors, prospects, public at large must be carefully taken into account during requirement analysis and design/evaluation

Cont..
Adequate security and confidentially of database must be
maintained as often, customers are concerned about confidentially of their data All systems must be driven off a well conceptualized architecture to ensure homogeneity, ease of adoption and

ease of use and maintenance.

Thank you..