knowledge management

Presented by:BABASAB PATIL

What is Knowledge Management?
• Defined in a variety of ways. • KM in education: a strategy to enable people to develop a set of practices to create, capture, share & use knowledge to advance. • KM focuses on: – people who create and use knowledge. – processes and technologies by which knowledge is created, maintained and accessed. – artifacts in which knowledge is stored (manuals, databases, intranets, books, heads).

What is Knowledge Management?
“Knowledge management is a discipline that promotes an integrated approach to identifying, managing and sharing all of an enterprise‟s information needs. These information assets may include databases, documents, policies and procedures as well as previously unarticulated expertise and experience resident in individual workers.”

KM strategies in organization
Rewards (as a means of motivating for knowledge sharing) Storytelling (as a means of transferring tacit knowledge) Cross-project learning After action reviews Knowledge mapping (a map of knowledge repositories within a company accessible by all) • Expert directories (to enable knowledge seeker to reach to the experts) • specific subject • • • • •

• Best practice transfer • Competence management (systematic evaluation and planning of competences of individual organization members) • Proximity & architecture (the physical situation of employees can be either conducive or obstructive to knowledge sharing) • Master-apprentice relationship • Knowledge brokers (some organizational members take on responsibility for a specific "field" and act as first reference on whom to talk about a

Components of knowledge management
• Collaboration
is a recursive process where two or more people or organizations work together to realize shared goals.

• Content Management
is the set of processes and technologies that support the collection, managing, and publishing of information in any form or medium.

• Search
To make a careful examination or investigation of problem,

search one's conscience for the right solution to the problem.

• Taxonomy management
is the science which deals with the study of identifying,
grouping, and naming organisms according to their established natural relationship.

• Business Process Management
is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of clients. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.

• Business Intelligence
refers to computer-based techniques used in identifying, extracting, and analyzing business data, such as sales revenue by products and/or departments, or by associated costs and incomes.

Functions of Knowledge Management
1. Intermediation:-The act of intervening for the purpose of

bringing about a settlement
2. 3. Externalization:- Attributing to outside causes Internalization:- Learning (of values or attitudes etc.) that is incorporated within yourself 4. Cognition:- The psychological result of perception and

learning and reasoning
5. Measurement:- "the measurements were carefully done"

What is a Learning Organisation?
• "The essence of organisational learning is the organisation's ability to use the amazing mental capacity

of all its members to create the kind of processes that will
improve its own" Nancy Dixon, 1994 • "Organisations where people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning to learn together“

Five components of learning organisation
Systems Thinking Team Learning Shared Vision Personal Mastery Mental Models

Systems thinking

• • • • • • •

mind shift & understanding change processes. „feedback‟ to reinforce/counteract action. recognize recurring structures remove root causes/problems personal competence and vision developing patience to look at reality objectively changing ingrained assumptions about influencing factors.

Personal Mastery

Mental Models


• • • • • •

Shared Vision use instincts, intuition by sharing personal vision pictures of the future Team Learning dialogue, discussion, group relationships accelerate org. learning through

Value to Organization

Organizational Learning

Active Knowledge Transfer
Expert Knowledge Base Contact Links

Best Practices Reports

Presentation Slides Tips

Expert Assistance as Needed

Decision Making Tools Profiles for Customization Pushed Reports & News Collaboration Tools

Communities of Practice Index

Data, Information & Knowledge
DATA Definition Raw facts, figures and records contained in a system. Processing INFORMATION KNOWLEDGE Data placed into Information in a form that is context to make accessible, timely it insightful and and accurate. relevant for human action. Storing / Insight, Accessing. innovation, improvement.


Sources of knowledge
1. People 2. Books 3. Experience 4. Experimentation and observation

5. Thinking and pondering

Common sense: Every one knows that it is so Intuition: I just know it Beliefs: it is based on personal conviction


Tenacity: verification over the years Tradition: practice through generations Personal Experience: personal testing and experience Authority: the word of experts Divine and supernatural powers: the revelations of God and of other powers Reason and logic: the intellect can capture truth and knowledge directly Scientific methods: knowledge is derived through empirical procedures

• Documentation is a general term for a multiplicity of documents in a chosen mix of media and with a certain collection. Purpose of documentation is the use to support a tool or a process.

• Classical documentation is a set of documents printed on
paper. Documentation (to document) also refers to the process of providing evidence.

Documentation composure
Documentation may include • written information for any read, projection or technical performing, • data media of any format and for any reproduction, • other content. • Common types of documentation include user guides, white papers, on-line help, quick-reference guides. It is less common to see hard-copy (paper) documentation. Documentation is distributed via websites, software products, and other on-line applications

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