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and survival dimensions of intelligence 1 . social. personal.ITRODUCTION The word ―intelligence‖ did not appear in books before the twentieth century ―Intelligence‖ wasn’t common until 1930 The term ―emotional intelligence‖ does not appear in dictionaries Emotional intelligence addresses the emotional.

What is Emotional Intelligence (EQ) It is typically focused on: analytic reasoning verbal skills attention memory judgment 2 .

Working with Emotional Intelligence.DEFINITION Emotional Intelligence refers to the capacity for recognizing our own feelings and those of others. and for managing emotions well in ourselves and in our Relationships (Goleman D. 1998. Bloomsbury Publishing. for motivating ourselves. London) 3 .


5 . Social awareness – the ability to sense. understand. and react to others' emotions while comprehending(incuding) social networking Empathy – Sensing others’ feeling and perspective .Self-awareness – the ability to read one's emotions and recognize their impact while using gut feelings to guide decisions. influence.and taking an active interest in their concern Motivation – the ability to inspire. and develop others while managing conflicts. Self-management – involves controlling one's emotions and impulses and adapting to changing circumstances.

Optimism is a skill just like listening which can be learned and perfected over time. this will help to bring about a proactive and creativeclimate at work and help participants to be proactive and take control of .PRACTICAL USE OF EI IN ORGANIGATION  Learn and practice optimism: see the dough nut. The way we talk to ourselves can and does affect our sense of well-being and our ability to motivate ourselves in the face of challenge. Challenging existing concepts enables the participants 6 to understand their own resistance to change. not the hole  Positive self talk: Talk yourself out of defeat To do more than survive – to sustain in a world of accelerating change and uncertainty – we need to respond well to adversity. . By being optimistic and learning to replace negative self-talk with positive self-talk.  The art of letting go: You cant be a butterfly if you cant being a butterfly themselves It is important to learn to tackle the essence of coping effectively with change and letting go of old ways of thinking and doing.

and using problem solving skills which will produce better customer satisfaction Learning how to build interpersonal skills. develop greater flexibility. and pragmatic reality-tested plans with confidence will boost team leader effectiveness Employee is unmotivated • Customers are unhappy • Team leader is ineffective 7 .Situation EI Advantage Highlights • Getting at underlying needs that are not being met by using important discussions Exploring stress-coping plans to build capabilities Listening kindly . taking initiative to usefully—positively—engage the individual.

SWOT ANALYSIS  Strenghths • EI addresses proven performancerelated effectiveness • EI provides a focused pathway for development  Opportunities • EI training addresses a whole range of development needs • EI enhancement can impact associate health and customer satisfaction  Weakness • EI assessment or training might not be a simple or one-time event • EI facilitation requires high-end facilitation expertise—not just anyone can do it  Threats • The term “emotional intelligence” scares people off from exploring the topic • EI may seem invasive and more personal rather than professionally focused 8 . http://www.r: 9 .teddysinc.REFERENCES sources/ &biw=1366&bih=667&addh=36&tbm=isch&tbnid=lWsrozhQSdHOSM:&i mgrefurl= 1&h=600&ei=O9KTT8KnBo3trQfIuc3pBA&zoom=1&iact=hc&vpx=543& vpy=324&dur=319&hovh=230&hovw=219&tx=100&ty=109&sig=1180419 26023471218452&page=12&tbnh=145&tbnw=138&ndsp=27& http://angeronmymind.i:24 http://en.


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