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House of Quality

Importance 5

Trade-off matrix
3 Design characteristics

1 Customer requirements

4 Relationship matrix

2 Competitive assessment

6 Figure 3.7

Target values

To Accompany Russell and Taylor, Operations Management, 4th Edition, 2003 Prentice-Hall, Inc. All rights reserved.

House of Quality
Figure 3.8 Competitive Assessment

Customer Requirements
Presses quickly Removes wrinkles Irons well Doesnt stick to fabric Provides enough steam 9 8 6 8

2
B A AB X

3
X

4
X BA

AB

Doesnt spot fabric


Doesnt scorch fabric Heats quickly Easy and safe to use Automatic shut-off Quick cool-down

6
9 6 3 3 X X

X AB
A XB B A B A ABX

Doesnt break when dropped


Doesnt burn when touched Not too heavy

5
5 8

AB
AB X X

X
A B

To Accompany Russell and Taylor, Operations Management, 4th Edition, 2003 Prentice-Hall, Inc. All rights reserved.

Flow of water from holes

Energy needed to press

Thickness of soleplate

Customer Requirements
Presses quickly Removes wrinkles Irons well Doesnt stick to fabric Provides enough steam

- + + + + + + + - + + + + + + + + + + +

Size of holes

Figure 3.9

+ +

Doesnt spot fabric


Doesnt scorch fabric Heats quickly Easy and safe to use Automatic shut-off Quick cool-down

+ -

+ - + + + +

Doesnt break when dropped


Doesnt burn when touched Not too heavy

+ + +
+ - +

+
+ + + -

To Accompany Russell and Taylor, Operations Management, 4th Edition, 2003 Prentice-Hall, Inc. All rights reserved.

Automatic shutoff

House of Quality
Size of soleplate

Protective cover for soleplate

Time required to reach 450 F

Time to go from 450 to 100

Material used in soleplate

Number of holes

Weight of iron

Figure 3.10

Energy needed to press Weight of iron

Size of soleplate

House of Quality

Thickness of soleplate
Material used in soleplate

Number of holes Size of holes Flow of water from holes Time required to reach 450

+ +

Time to go from 450 to 100


Protective cover for soleplate Automatic shutoff

To Accompany Russell and Taylor, Operations Management, 4th Edition, 2003 Prentice-Hall, Inc. All rights reserved.

Thickness of soleplate

Figure 3.11

Protective cover for soleplate


N N N 3 5

Time to go from 450 to 100

Time required to reach 450

House of Quality
Material used in soleplate Flow of water from holes Energy needed to press Number of holes

Units of measure Iron A Iron B Our Iron (X) Estimated impact Estimated cost Targets Design changes
Objective measures

ft-lb 3 4 2 3 3

lb 1.4 1.2 1.7 4 3 1.2 *

in. 8x4 8x4 9x5 4 3 8x5 *

cm 2 1 4 4 3 3 *

ty SS MG T 5 4 SS *

ea 27 27 35 4 3 30 *

mm oz/s sec sec Y/N Y/N 15 15 15 3 3 0.5 0.3 0.7 2 3 45 35 50 5 4 30 * 500 350 600 5 4 500 * Y Y Y 0 2

To Accompany Russell and Taylor, Operations Management, 4th Edition, 2003 Prentice-Hall, Inc. All rights reserved.

Automatic shutoff

Size of soleplate

Weight of iron

Size of holes

House of Quality

Figure 3.12
To Accompany Russell and Taylor, Operations Management, 4th Edition, 2003 Prentice-Hall, Inc. All rights reserved.