Air Europe

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. Nail in the coffin. The Reckoning. What can be done. What “WAS” the Plan. Where the problem started.      The customer.

      The customer. Where the problem started. What can be done. What “WAS” the Plan. The Reckoning. Nail in the coffin. .

A Business traveler Not a Tourist. Who has travelled more then a Million miles in past 10 years. .   An author of an international business newsletter.  A elite “business class” frequent flyer.

What can be done.       The customer. Nail in the coffin. What “WAS” the Plan. The Reckoning. Reasons for mishandling. Where the problem started. .

at 6:55pm.  North America – Rome – Cairo. Rome : Tuesday 11th Oct. ETD North America : Monday 10th Oct. at 9:30pm. at 11:00 am. .  ETA Cairo : Tuesday 11th Oct.

      The customer. . What “WAS” the Plan. What can be done. Nail in the coffin. The Reckoning. Where the problem started.

   . Miscommunication: NO one was aware of about the issue till 9pm. they lapsed all the possible alternatives for the passenger. Contradiction: in the airlines commitments on media level. Lack of Responsibility: Not informing the true issue in time. Lack of customer dealing: After 3 hours the passengers and the ground staff got to know the reason.

What “WAS” the Plan. Where the problem started.      The customer. Nail in the coffin. . What can be done. The Reckoning.

Mismanagement of the transit flight (Rome/Amsterdam).       Behavior of the cabin crew. Flight delayed 6 hours then schedule. . No ground facilitation and passenger transport. (Pilot Announcement) False statement made by the Chief purser. Not sufficient alternative route Maps. No in-flight Call facility.

Nail in the coffin. . Where the problem started. What can be done.      The customer. What “WAS” the Plan. The Reckoning.

    How a customer should be treated…? Why should he travel again…? How to compensate him…? How to learn from the mistakes…? .

Where the problem started. Nail in the coffin.       The customer. The Reckoning. What “WAS” the Plan. What can be done. . Reasons for mishandling.

Alfred along with an apology in writing from the Air Europe Head Office. This trip should be rebate him. Richard should talk and face him. not anyone else. Immediate personal visit to Mr. .    Mr. A complimentary “Open invitation” to any destination for him including hotac for his next business trip.

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