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Program Objectives

(1 of 3) To identify steps in taking

responsibility for your own communication. of voice, and body language in communication. rapport in communication. questions styles in solving problems.

To explore the use of words, tone

To identify ways to establish To compare telling and asking

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Program Objectives
power of communication. due to listening.

(2 of 3) Recognize and understand the

Understand how problems develop Identify specific communication

problems and apply treatments. ensure proper communication.

Learn techniques to manage and

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Program Objectives

(3 of 3) Enhance your knowledge of

non-verbal communication. written word. resort.

Apply what you learn to the Know how to use the last Practice, role-play, discuss,

and problem solve.

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A Challenge
Please write a One Sentence Definition of EFFECTIVE COMMUNICATION

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Definition of Communication (1 of 2)
The exchange of thoughts, messages, or the like, as by speech, signals or writing. To express oneself in such a way that one is readily and clearly understood.
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Definition of Communication (2 of 2)
Communication is shared feelings/shared understanding. If you can honestly achieve that goal, you are communicating.

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Methods of Communication Oneletter. TwoWay Phone call, in person. Collaborati ve Team meetings,

Way Memo, fax, e-mail, voice mail,

consulting, consensus, decision making, group problem solving.

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Communication Advantages Increase productivity.

Reduce stress. Better understand what others are saying. Better understand how to get your message across. Enhance relationships. Save time and money.
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Who Is Responsible?
The Communicator.

How Much Is The Communicator Responsible?


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Mirror and Match.

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Mirror and Match Sentence structure.

Tone of voice. Key words. Non-verbal body


Style of speech. Rhythm of speech.

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About This Product:

To download this entire Communication PowerPoint presentation visit
Over 100+ slides on topics such as: 10 keys to effective listening, listening techniques, asking vs. telling, 10 barriers and gateways to communication, effective business communication, responding to content, posturing and observing, feedback, nonverbal communication, eye contact, language barriers, how to's and more. Royalty Free Use Them Over and Over Again.

lease Visit:

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