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In todays business world organizations do not compete with their products They compete through using their most

valuable resource, their people, to maximum effect

What are skills?

It is the ability coming from one's knowledge, practice, aptitude, etc., to do something well e.g. Carpentry is a skill.

Cultural Flexibility: Cultural awareness and sensitivity. Communication Skills: Include communicating effectively. listening and

HRD Skills: Includes conducting training programs, transmitting experience, counseling, creating organization change. Creativity: Problem-solving, innovation.
Self Management of Learning: Need for continuous learning. Should be self learners.

Verbal communication (including listening) Time management & stress management Managing individual decisions Recognizing, defining & Solving decisions Motivating & influencing others Delegating Setting goals & articulating a vision Self-awareness Team-building Managing conflict

Participative & Human Relations (supportive communication & Team building) Competitiveness influence) & control (power &

Innovativeness & entrepreneurship (creative problem solving)

Maintaining order & rationality (Time management & rational decision making)

Skills are behavioural.

Skills in several cases are paradoxical or contradictory. (soft skills & hard skills or teamwork & individualism).

They are interrelated & overlapping. There is multi skilling.

1. 2. 3.
4. 5. 6. 7.

Developing Self Awareness Managing Stress Solving Problems Creatively

Communicating Supportively Gaining Power and Influence Motivating Others Managing Conflict



Coping with stressors Managing time Delegating

Managing Stress


Solving Problems Creatively

Determining values and priorities Identifying cognitive style Assessing attitude toward change

Using the rational approach Using the creative approach Fostering innovation in others

Gaining Power & Influence Coaching Counseling Listening

Gaining Power Exercising Influence Empowering Others

Communicating Supportively

Motivating Others

Managing Conflict Identifying Causes Selecting Strategies Resolving Confrontations

Identify Poor Performance Create Motivating Environment Rewarding Accomplishments

Ability to communicate effectively & clearly.

Being able to interpret other peoples emotions Ability to establish effective and cooperative relationships. E.g. Effective communication, body language, listening, empathy, empowerment.

The organizational context of how interpersonal skills are used can be shown by the vast number of interpersonal interactions such as:

Conversation Feedback Feed forward Delegation Humor Trust Expectations Values Status Compatibility

Conversation is defined as informal interchange of thoughts, information etc., between two or more conversants.
Conversation is a mode of Communication

T = Think before you speak A = Apologize quickly when you blunder C = Converse, dont compete T = Time your comments F = Focus on behavior not personality U = Uncover hidden feelings L = Listen to feedback

Is the information about the result of a process which is used to change the process itself.
Providing feedback is a critical task for a leader.

Focus on behavior, not personality

Focus on descriptions, not judgments

Focus on specific situations, not on abstract judgments

Focus on here and now not then and there Focus on sharing perceptions and feelings not giving advice

Feedforward refers to giving a pre-feedback to a person or an organization from which you are expecting a feedback. Provides direction for future performance.
Enforce positive energy. It is faster than feedback. E.g.If people think a bank is going to fail, their withdrawal of deposits actually causes a healthy and strong bank to crash.

Delegation is the assignment of authority and responsibility to another person (normally from a manager to a subordinate) to carry out specific activities
The accountability of the delegated work remains with the person who delegates work. Delegation helps in building skills Motivates the team Common goals are achieved.

2. 3.

5. 6.

8. 9.

Define the task Select the individual or team Assess ability and training needs Explain the reasons State required results Consider Resources Required Agree deadlines Support & Communicate Feedback on results

Humor is the tendency of particular cognitive experiences to provoke laughter and provide amusement.
The majority of people are able to experience humor, i.e., to be amused, to laugh or smile at something funny, and thus they are considered to have a sense of humor

A sense of humor is part of the art of leadership, of getting along with people, of getting things done." ~Dwight D. Eisenhower
When used effectively, humor can release tension, create rapport, and build stronger team relationships.

Trust is both and emotional and logical act.

Emotionally, it is where you expose your vulnerabilities to people, but believing they will not take advantage of your openness. Logically, it is where you have assessed the probabilities of gain and loss, and concluded that the person in question will behave in a predictable manner Trust and confidence in top leadership is the single most reliable predictor of employee satisfaction in an organization

The success of leadership is fully dependent on the trust of people on their leader.
Building trust is a the crucial task & can help develop good relationships with people. Constantly changes as two people interact.

Hard to build and easy to destroy.

Cooperation increases trust - competition decreases it.

honesty and truthfulness.

reliance on the person to give

an individuals technical and

you the full truth.

interpersonal knowledge and skills.

an individuals reliability,

predictability, and good judgment in handling situations.

the willingness to protect and

save face for another person.

To look forward to get something from others. Expectations are 2 ways i.e. Expectations from the Leader and Expectations from the followers (subordinates).

Values can be defined as those things that are important to or valued by someone. That someone can be an individual or, collectively, an organization. Values are what an organization stands for, and should be the basis for the behavior of its members. They are developed through culture, tradition and the surroundings of the individual. By identifying your core values and announcing them to your organization, you are saying, I/We are accountable for these behaviors. This is what we stand for and this is how we will behave in the day-to-day course of doing business.

Is the position & respect person gets from the society. Leadership status affects cognitive performance of people

Molding the facts & issues as per the requirement by understanding the strengths.
Compatibility is the adjustment the leader has to do with the group & objects. Its makes leadership effective.

The success of compatibility is depends on the well understanding, good communication & relationships


Effective Leaders develop and nurture Great Team

Clear Goals Clear measures of performance Clear job roles

Team identity and spirit Sense of fun and enjoyment

Open and honest communication



Cultivate a cohesive team

Promote team problem solving

Leader as Team Builder

Be loyal to your members

Help your members to manage and learn from their challenges Care about your members


Cultivate a cohesive team

Know when to step in and when to stay out of team conflicts.

Plan occasional team events that let people get together without the pressures of work.


Promote team problem solving

Be accessible for consultation with

your employees if problems arise, but don't micromanage.

Establish a guideline that whenever

employees bring you a problem, they are expected to also bring you at least

one possible solution.


Be loyal to your team member

Be the voice of your team at the management table.

Share the credit with your team for its

achievements and ensure that those above you know about its successes.
Don't publicly point a finger when something goes wrong.


Help your members to manage and learn from their challenges

Find out what gets in the way of their doing their best.

Delegate, but don't abdicate.


Make small talk with your employees when the opportunity presents itself. Greet employees by name when you make first contact each day. Be a positive, encouraging force.

Care about your members


Fidel Alejandro Castro Ruz

A Cuban politician, and the President of the Council of State of Cuba until his resignation from the office in February 2008. He holds the Guinness Book of Records title for the longest speech ever delivered at the United Nations: 4 hours and 29 minutes, on Sept. 29, 1960.His longest speech on record in Cuba was 7 hours and 10 minutes in 1986 at the III Communist Party Congress in Havana.

Napoleon Bonaparte

Was a military and political leader of France and Emperor of the French as Napoleon I, whose actions shaped European politics in the early 19th century. He could dictate several different letters addressed to different people at the same time, jumping from one to the other. His memory was incredible as was his concentration.

Queen Elizabeth II

Is queen regnant of 16 independent sovereign states known as the Commonwealth realms Regarded herself as a paragon of cleanliness. She declared that she bathed once every three months, whether she needed it or not.