QUALITY STANDARD ISO 9000 FOR SOFTWARE

DEVELOPMENT

Submitted by Sandeep kumar jaiswal Resham pal singh Pramod kumar Rajesh kumar sharma

Introduction
What is ISO? ISO stands for International standards organization It is founded on 23 february 1947. It has its headquarter in Geneva , switzerland. Iso is non-governmental organization.

Introduction contd
Different countries used different standards And concentrated on product orientation Later on transition from product to process occurred As market became global ,companies thus found having to meet many standards for different

countries that were sometimes conflicting and usually confusing To eliminate confusion ISO 9000 was issued

What is ISO 9000 series about?

The iso 9000 family standard relates to quality management system. It is design to help ensure they meet the need of customer and other stackholders. Over a milian organization world-wide are independently certified making iso 9001,one of the most widly used tool in making world today

Family of ISO 9000 standards

ISO 9000 and ISO 9004 are guidelines for quality management and are not Mandatory for certification ISO 9001 ISO 9002 Quality system standards ISO 9003

ISO 9001,9002,9003

ISO 9001 is the broadest standard and provides a model for design ,development,production,installation and servicing ISO 9002 is limited to production,installation and servicing ISO 9003 is further limited to inspection and testing

Overview of the ISO 9000

Overview of the ISO 9000

A company should first use ISO 9000 to design and to implement a quality system. Once the quality has been installed, the company may use the quality assurance models of ISO 9001, ISO 9002, or ISO 9003 to demonstrate the adequacy of the quality system.

ISO 9001

ISO 9001 is the one of the basic ISO 9000 series of standards for Quality Assurance The standard requires: a) Say what you do b) Do what you say c) Record what is done d) Improve, based on results

ISO FOR SOFTWARE DEVELOPMENT

ISO prepare the 9001for quality standard for computer software in 1994. In 1997 ISO modify the old text of ISO 9001and prepare the new ISO9000-3 quality standard for computer software.

Why ISO 9000 Certification

Better organizational definition greater quality awareness better documentation of processes increased control of operations Ongoing analysis of and solution to problems Positive cultural change Improved customer satisfaction and increased market opportunities

Quality System Requirements

Management Responsibility Quality System Contract Review

The Standard Interpretation

Design Control Document and data control Purchasing Control of customer-supplied product Product identification and traceability Process control Inspection and testing

The Standard Interpretation

Control of inspection, measuring and test equipment Inspection and test status Control of nonconforming product Corrective and preventive action Handling, storage, packaging, preservation and delivery

The Standard Interpretation

Control of quality records Internal quality audits Training Servicing Statistical Techniques

Before

Few written procedures and no controlled process for maintaining them. Much confusion about the development process and their roles in it. Much inconsistency in styles and methods. Weak control of their electronic files.

After

The ISO 9001 implementation provided

A tracking method to ensure that staff members have understood procedures and a device to motivate them to follow the procedures consistently. Written work instructions Well-defined checkpoint, testing and quality records Written procedures approved by the organization.

Conclusion

Searching continuously for best quality is the way to evolve. Corporations should be aware that ISO 9000 requires a serious commitment of time, energy , and financial resources. However, Eventually the corporations will get the benefit of having a strong future in the market and in their products.