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Dept of ocial ervice is Dept of Senior Shame (2006-2012)

Section 1 My Complaint to DSS


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My Complaint 25 points (slides 2-3)


Department of Social Service (DSS) and Community Care Licensing (CCL) Vendor application denied by the Department of Social Service in 2006 Government official incompetence, fail to perform duties after obtaining the consideration, failure to admit mistake. (2007) abuse small residential care home residents, caregivers and operators.(2010-2011) suspended my administrator license for 2 years in 2007-2009 without an explanation, reinstated my administrator status in 2009 without an apology. denied by the Department twice in 2010. Violation and intentional mis-interpretation of Title 22 in elderly abuse. DSS CCL applied double standard or lack of standard in their inspection and vendor evaluation Government officials and chief of DSS conflict of interest involvement as speakers in a fee seminar retaliate on E. Hillsdale Rose Garden operator and licensee (2010now) gave me a 30,000 dollars fine (2010-2011) These vendor applications triggered a series of retaliation which led to closure of E. Hillsdale and revocation of all licenses needed

My Complaint (cont)
removal of my elderly residents and revoked my administrator license and

facility license (2011) thrown out 70 of my submitted curriculum for Group Home (GH), Adult Residential Facility (ARF) and Elderly Residential Care Facility (RCFE) Initial certification (ICPT) and Continue certification curriculum(CEPT) (2011) Falsification of claims and accusation on legal document, brought back to live of resolved and cleared deficiency from 2009. (3 years ago) 2012 Failure to protect and to enforce regulation to protect the elderly Abuse of government power given by the public Poor LPA training and administration covered up for their own mistake Bias and injustice in investigation and inspection and application analysis and wrongful accusation to denied my application to throw out my curriculum, licenses: my qualification, my care home compliance, the nine elements, Wasting of public resource in legal proceeding Impede government economy recovery Chapter 7 bankruptcy; eviction from primary home, eviction from care home, no income; my residents, my employees and my family suffered. (2010-2012) My job dont get paid document Denied by BPPE, I paid 5000 dollars and not even given a chance my approved program by CDPH. I held a approved training program but not able to get students.

2005 Awards

In 2005, I have received multiple appreciation awards from health care facilities I had worked for many years. I felt some proud of myself. I spent my life saving to purchase an overpriced home to run a residential care facility (107 E. Hillsdale Rose Garden).

2005
Story started in 2005 to now

My complaint 25 points (slide 2-3)

Timeline 2005 Purchased a care home, became licensed administrator and facility licensed to operate business. (slide 8-9 ) My qualification to be a vendor (Slide10-49) CCL study (Slide 55-66) 2006 Planned and applied as vendor for administrator course. (slide 69-82)
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2005

Purchased of Care Home Rose Garden

The residents in house were only actors and relatives of the sellers. It was a scam with sellers and agents. There was no $12000 per month income as claimed on the advertisement. It was a lot of real property tax each year for no income for a long time to acquire operating licenses; all kind of clearance, business set up and gets my first resident to live in the house.

2012
This is what I have to pay today, even I had no income and I am being evicted and sued. All the unfortunate things happened to me.

Who am I ? (I was a proposed vendor instructor and care home administrator and licensee 20062012)? My qualification (slides 10-45 )
I had been an administrator for Sylvia Board and Care

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Home in San Francisco in 1999. ARF administrator certification, I had been a foster care nurse in the Department of Public Health for more than 5 years and now Administrator of Rose Garden in San Mateo since 2005 and held a valid Administrator license from the State of California, Administrator Certification Section thru December 2011. I have a valid and current registered nurse license from Board of Registered Nursing. I worked as a nurse for more than 30 years with dual master degree in nursing and education, adult education credential.

In chronological order

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1988-1993 Vocational training teaching credential

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1989 MA

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1989 Training system development

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1993 MSN

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PHN

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1997-1999 RCFE administrator certificate from CDSS

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1999 Sylvia care home license

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2002 Residential Services Specialist Training

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2003

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2003 Adult Residential Administrator Certificate

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2005 nurse appreciation certificates

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2005

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2005 Foster Care nurse training

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2005-2006 Foster Care nurse training

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2005 Residential care home certificate

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2006 Rose Garden Care home license

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2007

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2007 Adult Residential Facility Administrator certificate

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Nursing Faculty approval from DCA 2007

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2006 for CEU provider from BRN in I applied

Board of Registered Nursing approved me as a Continuing Education Provider

2006 Result: I became the approved vendor to teach RN CEU since 2006 I applied for a CEU and administrator class vendor in 2006 Result: I was denied to become a vendor Administrator status was suspended for renewal indefinitely Re-instated in 2009 Applied for vendor again in 2009-2010 Denied again in 2010-2011 Approved by LPA Alan Elner in 2011 Denied again by Charles Boatman, manager of ACS in DSS in 2011 stated that my care home was not in compliance (He never set foot in my facility, LPA Jeung came to harass and intimidated me, my residents and my caregivers 6 days and 2 days from Boatmans scheduled date for his decision phone conference for my vendor application Facility and administrator license 31 revoked by DSS CCL, demanded 30000

2008 Avastin anti-vegf Therapy

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2008 Critical Care Update

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2008 Adult education training

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2008 Certified wound care consultant

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2008

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2008

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I got this certificate in 2009, after it had expired from DSS

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2009-2011 RCFE administrator certificate

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2010 CDPH Health Facility Evaluator Nurse certificate

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2010 Patient licensing surveying

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2010 surveyor training CDPH


>SNF Licensing Surveys >Elements of a SNF Recertification Survey Plan of Correction

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Long Term Care Training 2010

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2011

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2012

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Sylvia Lee RN PHN MA MSN WCC e-mail address: syl57via@yahoo.com Cell: (415) 425-6445 Education background MSN from SFSU in 1993-Nursing MA from SFSU in 1989-Education and Technology BA from SFSU in 1983-Chinese AS from CCSF in 1978-Science Registered nurse in California RN494151 Exp 6/30/2013 Wound Care Certified expired on 12/2013 Board of Register Nurses CEU provider expire on 12/2013 Public Health Nurse Certificate (permanent) Bay Area Red Cross CPR/first aid instructor (current) California driver license N7723843 Exp 5/13/2013 Adult Education certificates in Chinese, business and vocational training Graduate certificate in System Training and Development CBEST certificate

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Employment Experience California Department of Public Health, Health Facility Evaluator Nurse Licensing and Certification California Nurse Vocation Institute- Program Director California Nurse Vocation Institute theory and clinical instructor Chinese Hospital-Hospital Educator California Pacific Medical Center in San Francisco-Pacific Campus Oncology California Pacific Medical Center in San Francisco-Davies Campus Per-diem SNF California Nurse Vocation Institute-Nurse Instructor St. Francis Memorial Hospital-Acute rehab nurse Self Help Home Care and Hospice-Home care case manager TB clinic nurse-TB clinic San Francisco Foster Care Nurse-Public Health nurse of City and County of San Francisco Self Help Home Care and Hospice-Case manager Charge nurse and nursing supervisor-Saint Francis Height in Daly City Charge nurse-Kindred Hospital Float pool RN-Veteran Administration Medical Center in San Francisco Special Assignment nurse-San Francisco County Jail 3 in San Francisco and County Jail 7 in Daly City Hospice nurse-preferred Choice Hospice in San Francisco Nursing Supervisor of Crystal Spring Rehabilitation Hospital in San Mateo MDS nurse- Beverly Health Care Center in San Francisco Staff Nurse-Hillhaven Health Care Center, San Francisco UCSF Clinical Lab assistant in San Francisco General Hospital

11.3 miles or 15 min distance


DSS CCL 851 Traeger Avenue, Suite 360 San Bruno, Ca 94066

to

E. Hillsdale Rose Garden 107 E. Hillsdale Blvd San Mateo, Ca 94403


CCL Inspections 2006 -2009 No problem & No fine
6/30/10 LPA Jeung came to search residents & caregivers of Rose Garden 7/6/10 Boatman set this date to give me my vendor application decision, but he never call 3/18/11 LPA Jeung came to harass on this day, as I have waited. residents & caregivers in Rose Garden, deliver huge accumulative civil penalty to 30000 dollars but this visit was not in CCLs record 3/21/11 10 am Boatman set this date to give 48 me my vendor application decision, but he did call this time to deny my application

DSS CCL came on these date to Rose Garden


6/30/2010

7/12/2010
8/3/2010 8/9/2010 9/16/2010

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As a result of these 5 visits


Vendor application denied by Charles Boatman 70 CEPT (continue education curriculum got thrown out), I have


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never seen my work again since 3 years ago, I sent them out to ACS (Administrator Certification Service). RCFE, ARF, GH denied for ICPT(Initial Administrator training) This is the second time for I was denied in 2006 and 2010. Administrator and facility License revoked Residents were taken out of the facility Employees left and became unemployed My Chapter 11 converted to Chapter 7 bankruptcy Lost my CDPH HFEN job for no fault Evicted from my own Home in San Francisco after 40 years Moved in Rose Garden that was vacated by license revocation Evicted from Rose Garden and sued by Trustee Continue to be sued for money My life shattered in harassment, intimidation, suppression, retaliation, suffered from government official corruption and abuse.

After a long persistent struggle and refused to

give up, every residents, employees in my care home and my family suffered, I have suspicion that these visits and conference calls timing were related but I want to hear the final verdict from Boatman to believe that these senseless harassment, intimidation, retaliation and suppression was not true. I hoped and kept telling myself that all my suspicion were not true. I had to hear it from Boatman to believe myself.

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3/15/11 Monday
Alan Elner, LPA of ACS approved my curriculum

and he said that the application and curriculum were on Charles Boatmans desk for final approval.

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Elners e-mail that my course was approved by him


Hi Sylvia regarding the 8 hour dementia course, It is off my desk and in Charles hands. I have approved it, but he is just double checking. If you scroll down to the bottom of this email, youll notice the information on the 2-hour Safe Medication Practice that I needed. I can only find an upgraded outline for the Dementia class, not the medication class. If you did not send it to me, let me know if you plan on submitting the additional information I requested. It isnt extensive, so let me know if you have any questions. Thanks and take care Alan Elner, Vendor Analyst Administrator Certification Section 916-657-3392.

P.S. I will be out of the office next week for all day training on Tuesday and Wednesday.
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CCL study
A Study of Community Care Licensing's Data Systems for Residential Care Facilities for the Elderly in California: Summary of Findings Flores, C., T. Donnelly, J. Fecondo, R. Newcomer. (2007) Report funded by the California Healthcare Foundation. San Francisco: University of California. This research represents the first attempt to systemically evaluate a state monitoring system by assessing current availability of information, practice differences across state offices, and variations among facilities based on size. A stratified random sample of 340 Residential Care Facilities for the Elderly (RCFEs) was selected from 3,349 facilities licensed in Northern and Central California. Facilities were stratified by capacity (bed size 1-6, 7-15, 16-49, 50-99, 100+) and by the district office of Community Care Licensing (CCL), the regulatory agency. Six (6) of the fourteen (14) CCL district offices were visited (Chico, Fresno, Rohnert Park, Sacramento/Stockton, San Bruno, San Jose). These district offices cover approximately 50% of all RCFEs in the state, and 49 of the 58 counties. The project's study time frame was 2000 through June 2006. As of January 2004, the law was changed, decreasing the required annual onsite evaluations of RCFEs to a minimum of once every five years. Pre and post licensing inspections, as well as those in response to complaints, continued as before (Official California Legislative Information, 2005).
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Findings - Availability & Completeness of Records: 25 files (9.2%) requested were not available for review: 15 could not be found and 2 were "problem" facilities with files not ready for review (2Sacramento/Stockton, 11-San Bruno, 4-San Jose); 8 were in satellite offices (Rohnert Park/Sacramento-Stockton). 9.2-10% of files requested were not available 5-6 % requested files could not be found. 2 requested problems files were not ready for review. Personnel Reports were incomplete and not up to date. 90.7% of Admission Agreements were dated from the time of initial licensing and did not represent current changes in the law.

CCLD personnel must completely review facility files to remove any personally identifying information to make the file available as a public record, and be present for the review, a staff intensive and time consuming process. Files were large and cumbersome to review. The format and lack of explanation of the contents and relative importance of documents diminishes their value for consumers or professionals using the files. Access to the files remains a major issue,

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II. Enforcement Practices Community Care Licensing conducted annual onsite evaluations of every RCFE until 2004 when the policy was changed reducing these regular visits to at least one every five years. Besides this official evaluation visit, other types of visits include case management, complaint investigation, pre-licensing, post-licensing, and office visits.

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Findings Citations (Refer to Section III. On Citations) Findings Enforcement Actions: The existence of enforcement actions was identified by several ways in the public file. A few (N=9, 2.9%) had a probationary status listed on the license due mostly to problems with criminal clearance. 13 (4.1%) facilities had evidence that a compliance plan (i.e., an agreement with CCLD to comply with a plan of correction related to specific quality of care issues) was in place. Penalties were assessed on 168 (4.4%) of total citations and ranged in amount from $50-1000. The most common penalty amount was $100, most frequently assessed for lack of criminal record clearance on a staff person.

III. Citations Title 22, Division 8, Chapter 6 of the California Code of Regulations consists of the nine articles. Articles Six through Eight are the focus of this project because they include regulations regarding the care and supervision of residents, physical plant and safety, and other medical care and quality of care concerns. There are more than 100 numbered subsets of regulations within these articles. Article Six (Continuing Requirements) includes continuing care requirements such as medications, staffing, and personal accommodations and services. Article Seven (Physical Environment) includes requirements for the physical plant and fire safety. Article Eight (Incidental Medical Care) addresses regulations regarding restricted and prohibited medical conditions. There are two types of citations issued: Type A=Serious, meaning a failure to comply presents an immediate or substantial threat to physical health, mental health or safety of the residents; or Type B=Less serious, meaning a failure to comply does not 58 present an immediate or substantial threat to physical health, mental health or safety of the residents.

Findings Article 8 (Incidental Medical Care): Citations regarding Article Eight (8) accounted for 254 (6.6%) Type A citations [e.g., stage three and four pressure ulcers, higher level of care needs present], and 212 (5.5%) Type B citations [e.g., failure of facility to notify CCLD of a resident with a restricted condition] among the sample facilities during the five year study time frame. The most frequently cited regulation within Article eight was related to dementia care, accounting for 56% (N=261), e.g., inadequate staff training, insufficient staffing levels to meet the needs of the dementia residents, residents in need of higher levels of care and failure to comply with specific state requirements regarding the care of persons with dementia. Other frequently cited Article 8 regulations included 50 (10.7%) citations regarding oxygen administration [e.g., unsafe practice, lack of skilled care available]; 46 citations (9.9%) regarding prohibited and restricted health conditions [e.g., higher level of care necessary] and 42 (9.9%) citations regarding healing wounds [e.g., pressure ulcers]. Examples of less frequently cited regulations, included deficiencies in the use of home health agencies (N=11, 2.4%), managed incontinence (N=10, 2.1%), diabetes (N=10, 2.1%), injections (N=9, 59 1.9%) and hospice care (N=9, 1.9%). Deficiencies related to the personal rights of residents accounted for

V. General Findings California state law requires, and CCLD maintains or has access to, a considerable amount of information on RCFEs. However, the current system is not meeting the needs of CCLD, consumers, providers, or policy makers, nor is it efficient or cost-effective. The current State data system is incomplete, not integrated and not easily accessible. The results of this study indicate that differences in the practices among district offices with respect to focus of attention and thoroughness of recording may affect data reliability. Although the citation and complaint information is the most current in public files, none of this information is available on CCL's web site. And given the substantial change in policy in 2004, trend data on these indicators are not reflective of practices in earlier years. Further, the system is now complaint rather than survey focused. CCLD's has limited the web site information to facility name, contact person, address, telephone number, bed capacity and responsible district office. This limitation makes the on-line system far less useful than it has the potential to be. State law requires providers to submit complete information on personnel. The public files typically lacked complete or updated personnel reports. There is no online reporting system regarding staffing for providers' use.
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Resident characteristics so essential for quality assurance are not integrated or accessible. Resident information is maintained on site by facilities. The required physician's report identifies many resident characteristics [e.g., age, medical diagnosis, medications, functional limitations, cognitive impairments]. Other resident information is maintained in confidential files at district offices. For example, reports are filed by facilities on any unusual occurrences [e.g., falls, errors, medical events]. Such information could be computerized to describe resident characteristics, nature of services provided, health care utilization [e.g., hospital, ER, and EMT use], and other level of care factors while protecting confidentiality. Findings - Enforcement Information California provides no online information or access to electronic files regarding enforcement actions such as survey results, complaints, deficiencies or fines. This research is supported in part by a grant from the California HealthCare Foundation to the Department of Social and Behavioral Sciences at the University of California San Francisco.

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Conclusion
From this Community Care Licensing study (2000-2006), we learn that 9.2-10% of files requested were not available 5-6 % requested files could not be found. 2 requested problems files were not ready for review. Communication problem iof various level in the DSS, CCL in and out of the office. CCL Records were not complete, unavailable and not ready for review, CCL record systems were faulty, CCL violated regulation they supposed to enforce and cause financial damages to the facility. CCL should be given a record incomplete citation by this study. Scope: All the elderly who live in California Residential care facilities and assisted living facilities. Severity: Unable to retrieve accurate information, miscommunication at various level, from administration to field inspection and clerical in the office and out of the office to the care homes. Care Home had no information of what was going on in policy and procedure or any change in regulation. Not available, not found, not ready were unacceptable excuses, worse than incomplete. If you couldnt govern your agency, how do you go out and govern and enforce regulation to other facilities and hand out fine and civil penalty. According to other care home operators I met in the past, we did not trust the DSS CCLs ability to hand our documents. I lot of mistakes were made in the past and DSS CCL refused to admit them and the care home was the one to follow up and eventually suffered from DSS CCLs own mistake. There were a lot of untold story out 62 there among RCFE licensee and operators. Not to mention intentional suppression and retaliation to silence those who dared to speak up and speak out.

Personnel Reports were incomplete and not up to date. 90.7% of Admission Agreements were dated from the time of initial licensing and did not represent current changes in the law. 90.7 % was a significant number. What corrective intervention the DSS CCL office had done to correct this mistake. Failure to provide a role model and fine facility for law they violate themselves. In term of Scope, CCL had a 90.7% bigger problem than my 4 residents care home for a max capacity of 6. In term of severity, CCL failed to communicate to care home operators about change of law and regulation and lack of following. CCL failed to reflect current changes and laws and CCL charged heavy fine on the very same citation they have committed themselves. If DSS CCL abuse residential residents how could they delivery a heavy fine on basis of retaliation and closed my care home for my facility for intentional and wrongful accusation.
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2004 when the policy was changed reducing these regular visits to at least one every five years
CCL only come at least once every 5 years. How come in show

up on the schedule day 7 and 3 days prior to Boatmans conference call related to his decision of my vendor status. Show up on average twice a month for 3 months to Rose Garden to harass the residents and staffs when there was no complaint to the residents care.

Type B=Less serious, meaning a failure to comply does not present an immediate or substantial threat to physical health, mental health or safety of the residents. In 2009 CCL inspection, prior to Boatmans first vendor decision conference call, I had only 4 type B citation for record completion problem. It was checked off by CCL as cleared and resolved. How come all 4 of these resolved Type B (less serious ) appeared on the CCL accusation document.

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2006
I refused to admit business failure and shattered my life long dream which was to do what could do best as a nurse for 30 years, which was to take care of people. My financial account leaked and ran into a budget deficit, and I have to use my own resource to cover the business daily operating expenses and I could see the crisis is coming. I tried different ways to get myself out of this situation by applying to become a vendor of the administrator training as one income source to me for my employee and my residents in care home.
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This was my 2006 vendor application (slide 27 -

41)

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2006 Vendor application I submitted my application for vendor. This was part of the application content I submitted that met the requirement but they said that I was not qualified. I have taken classes from Nobis and Gibson. Both man were not nurses and trained in health care nor a social worker.

2006 Instructor qualification in

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2006 Course outline


The red arrow pointed at the 9 element. In the 3 ways conference with Tom Shetka, Charles Boatman and me, I was denied because Tom Shekta said that I didnt have. Charles Boatman told me. My 9 elements were there in 2006, 2010 and every time I submitted my application, I never miss.

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2006 Lecture outline Day 1

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2006 Lecture outline Day 2

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2006 Lecture outline Day 2

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2006 Lecture outline Day 3

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2006 Lecture outline Day4

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2006 Lecture outline Day 4

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2006 Lecture outline Day 5

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2006 Lecture outline Day 5

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2006
I told Boatman that I wanted to apply for vendor again after denial in 2006, I was so happy that my status got re-instated and I was hopeful that I may be able to get the vendor application approved after almost 4 years later

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7/27/2006
In 2006, I was sued by the State of California DSS for applying to become a vendor and providing ,(was rejected by the department), good care to the resident and working hard to pay bills committed no crime. It was a waste of the government and taxpayers money to give criminal charges that DSS never follow up.
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Please study the following LPA bribery case (2007-2011)


LPA Bribery happened in2007-2009 Investigation began in 2010

In Dec 2010, one involved LPA left the CCL

department. In April 2011, 2 involved LPAs terminated from CCL department.

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LPA bribery 2010-2011 p1


SAN DIEGO, Calif. (CBS 8) -- A bribery scandal is being investigated at the state's Community Care Licensing office in San Diego, a division of the California Department of Social Services. Officials confirm the employment of three state inspectors has been terminated after they were accused of taking thousands of dollars in bribes from operators of local residential care facilities for the elderly. The state licensing inspectors worked at the offices of Community Care Licensing in Mission Valley. They are identified in court documents as Conchita Valero, Lydia Williams and Christina Nepomuceno. The employees held the job title Licensing Program Analyst (LPA) and, as such, they inspected and licensed assisted living homes for the elderly in San Diego County. According to a search warrant dated June 2 obtained by News 8, investigators are now seeking bank records to try to prove We thatneeded a search warrant to search thebribes home but owners the state inspectors were taking LPAs from the LPA could search our innocent elderly they supposed or operators of several assisted living facilities. to
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protect anytime without cause except for retaliation to the licensee. I asked Susan Roman Clark for reason in our

LPA bribery 2010-2011 p1


Iris Ramirez, 49, runs four senior care homes in Mira Mesa under the name Ambassador Senior Retreat. The search warrant alleges Ramirez bought airline tickets to fly LPA Valero and LPA Williams to the Philippines for a vacation, and also gave Valero $2,800 in cash. In exchange, Ramirez's licenses were fast tracked and "completed in two months or less" instead of the average "five to six months," according to the warrant. When interviewed by investigators, Ramirez "stated that the airline tickets were a gift'; a thank you' for licensing her facility so quickly," the warrant alleges. Each airline ticket cost $1,044, the warrant reads. "Ramirez admitted to paying LPA Valero $2,800 cash and that LPA Valero was probably' not documenting deficiencies at the facilities in exchange for the money," according to the warrant. Contacted at her home in Murrieta, Ramirez told News 8 the airline tickets and the $2,800 in cash were gifts and she refused to answer questions. "I don't want to say anything more. Sorry," said Ramirez. 83 Also named in the search warrant is the Eternal Sunshine Care

LPA bribery 2010-2011 p2


The search warrant claims Teer had purchased a home in Mira Mesa that she hoped to license as a Community Care facility; and gave LPA Nepomuceno $3,000 in cash. When Nepomuceno left on medical leave from work, the search warrant claims Teer left the following voice mail message on Nepomuceno's state-issued cell phone: "(You are) not returning my call. You are not paying my money back. You want a bribe for my application for my license. You lied. You are such a liar. You want a bribe, do your job. You don't do your job; you give me my money back." In an interview at her Oak Park facility, Teer denied using the word "bribe" in the voicemail message, and said she did not bribe anybody. "I don't even know what a bribe is. I don't know the meaning of it," Teer said. Teer told News 8 she believed the $3,000 in cash she paid to LPA Nepomuceno was a loan, and that the payment was set up by her former business partner, Iris Ramirez. "Iris Ramirez is the one that put me in this position," Teer said. "I'm 100% helping people. So you help people and this is what you 84 get."

LPA bribery 2010-2011 p3


Blume initially told News 8 she would answer questions about the bribery allegations, but then did not return a message left on her cell phone seeking comment. A spokesperson for the California Department of Social Services declined to comment on the ongoing investigation but did confirm the employees in question are no longer on the payroll. "Each employee has a right to privacy and I'm not going to discuss personnel matters," spokesperson Michael Weston said. "I can just tell you that these three individuals no longer work for the Department of Social Services." The bribery allegations remain under investigation by the Department of Social Services and no criminal charges have been filed against any of the state employees or the facility operators. On Monday, News 8 requested access to the public inspection files for all seven assisted living facilities in question. Weston said the records Thats all these LPAs got for punishment. Fair or un-fair? These will be made available in the coming days after confidential LPAs were able to go find another job for another agency. information Iis removed. wrong to my care home and residents and For me, had nothing
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employees, but I got listed punishments from DSS CCL for speak up and speaking out on slide 10.

Please visit CCLD website to see this

phenomona of branching in RCFE. By typing in City and/or County you are looking for in your facility search. https://secure.dss.cahwnet.gov/ccld/securenet/ccl d_search/ccld_search.aspx

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F/u LPA bribery 2010-2011 p2


One complaint said the facility's "room temperature was too cold," another said "facility staff are over medicating" a resident, and a third alleged the "facility is not maintaining a sufficient amount of food to sustain the residents in care." The records reveal a total of 10 alleged violations against the facility that were later dismissed by state inspector Valero. Time and time again, Valero determined the allegations were "unfounded" and "dismissed the complaint," taking no action against the facility's owner, Iris Ramirez. At her home in Murrieta, Ramirez told News 8 the cash paid to Valero and the airline ticket to the Philippines were "gifts." She declined to answer questions about the ongoing bribery investigation. Inspection records from the three other senior care facilities owned by Ramirez show a similar pattern. Between 2007 and 2009, inspector Valero repeatedly found "no deficiencies" at the facilities. It wasn't until 2010 after the bribery investigation began that new licensing program analysts took over and started finding problems when they inspected the assisted living homes 87 owned by Ramirez.

F/u LPA bribery 2010-2011 p3


News 8 was unable to contact Valero for comment at her home in Rancho Bernardo. She did not respond to a phone message requesting comment. Valero and two other state inspectors also accused of taking bribes -- no longer work at the Community Care Licensing office. Valero's employment terminated April 29, 2011, according to the California Department of Social Services. LPA Lydia Williams was terminated from the Community Care Licensing office on April 27, 2011, officials said. A June 2 search warrant alleges Williams was paid bribe money in 2009; and that she accompanied Valero and Ramirez on their vacation to the Philippines. The third LPA terminated from Community Care Licensing in Mission Valley was Cristina Nepomuceno, who left on Dec. 1, 2010, according to state officials. Nepomuceno was accused of accepting a $3,000 "loan" from another facility operator, the search warrant said. 88 The bribery allegations are part of an ongoing investigation

I want to know if Charles Boatman (came to this current job less than 3 years in 2010, Audrey Jeung, Carol Marcroft , Susan Roman Clark, Jeff Hiratsuka (appointed to this post in 2009) retired or moved on to another State position already to clear their involvement in these illegal business before launching an investigation. With all the complaint I filed, it was no responses. When there was a responses, it was harsher and harsher suppression and retaliation to my facility and to me, the licensee.

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Series of complaint 1
(2009) For LPA bribery case 1

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F/u LPA bribery 2010-2011 p1


SAN DIEGO, Calif. (CBS 8) -- A state licensing inspector at the center of a bribery investigation repeatedly cleared complaints filed against the operator of a Mira Mesa residential care facility for the elderly, according to California Department of Social Services records obtained by News 8. Court records show the operator of the facility, Iris Ramirez, admitted to giving the inspector $2,800 in cash, and paying $1,044 for the inspector's vacation flight to the Philippines. On Thursday, the California Department of Social Services released hundreds of pages of records to News 8 from its Community Care Licensing office in Mission Valley. The records detail the inspection history at four Mira Mesa care facilities owned by Ramirez called Ambassador Senior Retreat I, II, III, & IV. The inspector, Licensing Program Analyst Conchita Valero, was assigned to monitor all four facilities between 2009 and early 2010, according to the records. If At Ambassador Senior Retreat I in search, you will find Hydra Lane in of you check the CCL website for facility the 8200 block of a lot of branches Mira Mesa, the inspection records reveal a series of complaints filed care home from the same owner, up to 5. How do they get around of these against the assisted living home between 2007 and 2009.

inspection and for these special privilege owners, they kept opening up more and more facility. I only had one max capacity of 6 residents. I was draining financially and suffered harassment, intimidation, suppression, and retaliation 91from the DSS CCL that lead to closures and bankruptcy and eviction. (see

Series of complaint 2
2007
For LPA bribery case p2

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Series of complaint 3 2007 For LPA bribery case p3

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2007
Failure to perform duties after received fee to

renew my administrator license I have to send the following documentation twice for 2 separate investigations in 3 months to get reinstated. suspended my administrator license for 2 years in 2007-2009 without an explanation, reinstated my administrator status in 2009 without an apology.

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2007

I waited and waited and, finally in 2007, I got a denial letter from Tom Shekta (division chief, retired in 2011) and Mary James (LPA of my vendor application whom retired in 2010.

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1/9/2007
This is my draft to appeal in 2007 but I was told it is not what you know but who you know. I felt very hopeless.

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3/15/2007

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3/15/2007

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Boatman set the day and time on Monday 3 pm in June to conference with me over the phone. Boatman told me that he would send me the administrator certificate but he also reminded me that I had to renew my administrator certificate that would be sent to me because it would be expired next month. It has been a 2 years pursue and the certificate was only good for 2 years. I waited 3 more months but no certificate was sent to me. I followed up and called to find out what happen to my administrator certificate. Boatman didn't remember a thing about what he told me three months ago that was to send the administrator certificate. He asked me to re-send every proofs and evidences for another investigation. Last investigation completed just 3 months ago. He couldn't remember what was done and said. Fortunately, I kept good record of my documents and cashed check retrieved from bank. His supervisor Shekta called to talk to me at 6:00pm in the

During those 2 years, I had to send an employee to

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classes and take the administrator examination and hired someone to work as an administrator to run the business for me. When I eventually got reinstated, there was never an empathetic sorry from anyone in the DSS. When I followed up from time to time to the dept, Mr. Boatman would tell me that he was consulting a second lawyer from the State Dept. I told myself, who represented me as a tax payer when Boatman was consulting 2 State lawyers on a simple matter over a long time that DSS was clearly at fault, they tried but couldn't evade the responsibility after scrutiny to my renewal application. Surely, if I didn't follow up on this, no one knew what happened back in 2006 and no one cared. My administrator hold status will never be lifted. After 2 years, my administrator status has just

2007
These were some of the documents that I submitted twice with a valid and correctly completed and on time application for Boatmans investigation to have my administrator status, finally reinstated.

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3/20/2007 Yes, I did

appeal. This is my appeal letter to Tom Shetka in 2007.


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6/12/2008
I paid my annual licensing fee every year. In 2008, one day late to submit the fee was 375.5 dollars and 187.5 was late fee.

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2009
I submitted all application for elderly, adult and group home both initial and continue education and online CEU in 9 categories. All fee for each categories were paid and they collected and cashed out by the dept. All material to be reviewed had been sent. For my vendor application package, please see slide (69-82)

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2009 Second payment for vendor application

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2009
False accusation and impeding justice for CCL included old findings from 2009 inspection which had long been resolved with no consequence to residents.

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2009
Front page of this Lee Default.docx document

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2009
Page 3 of Accusation.docx Allegations on 4/24/09

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4/29/2009
My administrator license was suspended because I applied to become a ACS vendor and was denied in 2006 & 2010. I sent caregiver in the facility take the administrator class, to the examination and acquire a administrator license to work in the facility. My staff ratio was 1 staff to 4 independent male residents. One resident went to work outside everyday via Cal Train.
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Old and resolved accusation came alive whenever DSS CCL needs them

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CCL entered clearance date : 5/15/2009

2009
The blue ink note was in LPA Audrey Jeungs own hand writing

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2009
The blue ink note was in LPA Audrey Jeungs own hand writing It was marked incomplete because LPA asked for qualification of the medication training developer.

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2009

4/29/09 was an excellent visit because I only have 4 Type B deficiencies on record completion and were acknowledged by LPA Audrey Jeung for correction. Why do CCL bring the resolved issue up again after more than a year? There must not be any urgency. Why did CCL bring resolved minor deficiencies from 2009 (3 years ago) back to live on the accusation document and said that it led to Rose Garden Care facility and administrator license revocation.
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7/1/2009

Also included in this letter is an acknowledgement of deficiencies corrected to the satisfaction of CCLD There are no additional deficiencies observed today.

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11/18/2009

[No Subject] Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov

Message flagged
Monday, November 16, 2009 8:34 AM Mr. Boatman: It has been more than 1 week that we haven't talk you I was expecting your call last week, but no call from you. Did you talk to that one more person (a woman) for your investigation? I faxed you my documents one more time one more time last month and from our conversation last August 20089. You said that you don't remember. You have checked my documentation and it was your agency false and you will give me the retro active certification as administrator. I waited and waited, do know if I should be getting something in mail like a certificate like I used to get in the past. Or, your word don't count and sadly you don't even remember what is this all about and who I am. You called me at 3pm in August 2009 when I was pumping gas in a Arco gas station in San Francisco after I came back from Oakland. You called me and said that my administrator status will be reinstated because of your agency was a false for the next 2 years because I suppose to renew in Sept, 2009. It was unjust for you to ask me to give me less than 1 month for this certification because of all the loss I have uncured for not being an administrator and I have to continue to operate my care home business and subject to California licensing compliance, rules and regulations and I have done every thing right and you have cashed my administrator renewal fee. (see my fax of cashed bank check I obtained from my bank among all the CEU classes I completed) I am not going to be for less than a month as administrator. I waited and waited to get my certification and it never comes. I have to display my certification in the care home. It is a requirement which is well understood for all the operators. Whenever licensing analyst came they always ask for the display. I called up and find out that no one remember what was said to be done back in August. I am very disappointed. Then, we started the process of investigation again with all my resubmitted document. Thanks God, I found them. I thought the ordeal was over back in August 2009. I also communicated with Christine, if she still work in your office. May be she can remember asking me for all the document. I have asked and called your office in the past and like talking to the stone wall. The response was I was not an administrator there was no record of it. I was not in the file and your system. That is why I retrieved my cashed check from the back and gather all the documents as you requested that I have done everything right to get my renewal. Have you examined my documents? It was the same as last few times that I fax you. If you told me that I was your agency mistake in August 2009. Why would it be different with the same documentation and facts now in Nov,2009, three months later, if you still remember. I have a lot of doubt about what your agency works for. To create more redundancy in paper work and delay. I want a closure on this matter, please. May be it is better to communicate not over the phone and waiting for phone call but to do e-mail. I can should my evidence and refresh someone's memory and submitted it to DCA for mediation. I need a response to day. My care home is in business and I am a legitimatize administrator. Because of all this mistakes. I have hired an administrator to work for me and she told me that I am not an administrator and she is. I have suffer enough of this dispute. I started this care home business in 1995 in San Francisco and I am an experienced administrator and care home provider. I should be able to run my business. In 2006, I applied to become a administrator initial certification and was turned down for disputable reason. It have been all these many years and again your agency is at false again. I am very frustrated with all this happening and waiting for no result. I will submit paper directly to you to secure its existence, to avoid disappearance on your end and I will do careful documentation to avoid any retaliation on top of this matter. I will send them to day by e-mail or fax. Sylvia Lee

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11/16/2009

RE: Hide Details FROM:Boatman, Charles@DSS TO:sylvia lee Message flagged Monday, November 16, 2009 9:17 AM Ms. Lee, I apologize that it is taking more time to resolve this issue than I anticipated. However, I need to consult with our attorneys on this matter. The fact of this case is that you application to become a vendor was denied effective 8/6/2007. We received your administrator renewal application on Oct 2, 2007. As far as I can tell, we did not process your application in part due to the pending administrative action against your vendor application. Thank you for sending in the fax. I hope to get back to you very soon. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 Fax: 916-324-3982

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12/14/2009

f/u Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Wednesday, December 16, 2009 11:49 AM Mr. Boatman, I have not received any letter from you since we talked last time. I was expecting the letter you said your dept was going to send, so that I can re-submit my RCFE initial administrator and CEU vendor application. Since this the the last week before the school winter break, and most offices will close for the year end holiday celebrity. I don't want to wait anymore. I have fax over more than 50 pages of documents twice, just to ensure the chance that you will receive anyone of the documents I sent. I fax instead of scan and sent thru e-mail to save time. I enclosed all my passed 2 years CEU and it should be more than enough for CCL administrator re certification. These are professional RN CEU and the fact that I am current on my RN license and I am current with my BRN CEU provider status. I have also included initial administrator curriculum and also a list of qualified personnel who will be involved in teaching the course. I added the medication training and, for the fact that I am and my instructors are CPR, first aid and AED instructors. We have AED and manikin in house for training. We also provide bii-lingual instructor from Red Cross examination and intruction for ESL care givers, There are a lot of course we can teach in a variety of subjects that are very pertinent and relevant for our residential care home care givers to ensure of clients safety. Please check and I will mail out the original and application fee to morrow. After longer than 2 years of waiting. I hope we can solve this very unfortunate problem. I am not only involved and active with the nursing community and I have enclosed the documents that I have approved for NA and HHA and Acute care training program from California DPH Licensing and certification unit. We have a on-going clinical training site in St. Anne which is one block away from our school, California Nursing Academy and Resource Center. Please let the qualify people teach, we know what we are doing and to benefit our caregivers and clients in the community. Two plus years is a long time to wait. We have been abandoned by you outside the door. I worked with a multitude of health care professional and a very dynamic group for MD, pharmacist, psychiatrist, psychologist, PhD, RN, Clinical Nurse Specialists and other allied health care professionals who are more than qualified to do these jobs of educating our residential care community. Yours truly, Sylvia lee NA, LVN and RN program director of California Nursing Academy and California Nurses and Vocational Institute

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12/18/09

follow up on faxed documents Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Friday, December 18, 2009 10:30 AM I have faxed more than 50 pages of documents to you yesterday. I want to know if you have received them and I didn't get anything from your dept. No certificate, no requested revision from the vendor lesson plan 2 years ago. That is why I faxed in the documents myself, because I cannot wait and, even if I wait, things may never happen. I shall act before people forgot what was said. I need to know if you get them, I can fax them in again and again until you get them, so that there is no misunderstanding and miscommunication.

sylvia

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12/18/09

Re: follow up on faxed documents Hide Details FROM:sylvia lee TO:Boatman, Charles@DSS Message flagged Friday, December 18, 2009 2:59 PM It was sent on Dec 11, 2009. Did you send it certified? I didn't get it.

From: "Boatman, Charles@DSS" <Charles.Boatman@dss.ca.gov> To: sylvia lee <syl57via@yahoo.com> Sent: Fri, December 18, 2009 1:03:35 PM Subject: RE: follow up on faxed documents Ms. Lee,

Here are copies of documents that were mailed to you. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 Fax: 916-324-3982

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11/30/2010

Denial Letters Hide Details FROM:Boatman, Charles@DSS TO:sylvia lee Message flagged Tuesday, November 30, 2010 1:33 PM Sylvia: As you have requested, we are sending out the denial letters. You should get them in the next few days. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 Fax: 916-324-3982

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12/1/2010

Fw: we n Hide Details FROM:sylvia lee TO:G.Palmer@dss.ca.gov G_Palmer@dss.ca.gov Gary.Palmer@dss.ca.gov 2 More... Message flagged Wednesday, December 1, 2010 7:37 AM Charles Boatman, it should not be my request as you have stated, that you send me a denial letter. Are you only doing this for exception of your practice, under my request only that you sent you denial letter. What is the policy and procedure in State of California government and ACS standard of practice to send applicant a letter of notification. I would be here in Sacramento for business all week. I couldn't leave the hotel for my own training. I request to see you. Your delay of over one month in responding to this but my application was over one year without any response. Only by Gary Palmer's request that you responded to me. You are responded to Mr. Gary Palmer's request with more than 1 month over the deadline that was stated by Gary Palmer. I didn't set the deadline. I still have not gotten any letter from you as of today. You knew very well that you have not responded to me in any way in the past months. You are responding because Gary Palmer requested it. It has been way over the deadline of 2 weeks. I want to see you and Gary Palmer between 12/6-12/11/10 and to discuss the denial letter in person. If I can't get the letter before I leave to Sacramento, bring your letter to me. I want to take care of thing. Of course, I will file a civil law suit on the base of retaliation and harassment. I have collected enough evident. Let the judge decide. I want to see You and Gary Palmer in person to take care of business. I didn't get your denial letter yet. --- On Wed, 11/24/10, sylvia lee <syl57via@yahoo.com> wrote:

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12/11/09
In the entire letter, Shekta never provided an explanation to what happen but only couldnt determine exactly what happened. Shekta never mentioned any regret or sorry to me for what I had been through in these 2 years financially and emotionally.

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2010
Boatman set up a three way conference with Boatman, Sandra Munt, his staff analyst, and me to tell me that I was not qualified to become a vendor. Boatman persuaded me to withdraw. Boatman and Munt asked repeatedly that if my facility had any violations. I told them that I have no problem with each inspection and had not been fined not required a return visit for all these years that my facility in operation.

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2010
When I had a 3 way conference with Boatman, he kept

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saying that to follow the guideline published by the DSS, but unable to be specific with what was on the guideline. I kept hearing Munt tell Boatman to say that I was not qualified to teach the course. I finished and send out the package meeting the deadline they set for me within 30 days. I spent days and nights working on the project. I mailed out my package and e-mail powerpoint to him. I followed up with a phone call on the Monday I mailed out my package to alert Boatman that I mailed out my revised curriculum and it was on time. They never send me any acknowledge that they have received my package or what is going with the review process. All I did was kept waiting and usually for months and It has been 6 months now that I haven't heard back from DSS. I returned the revised RCFE ICTP to DSS certification and licensing unit. F/U called to Mr. Boatman on last Monday to make sure he knew I sent out revised package as required within 30 days. He said that he would talk to me on July 6, 2010 Tuesday. (Boatman set date on 7/6/2010 to give me his vendor application decision.)

2010
Boatman called me the day after our 3 ways

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conference (Sandra Munt, the analyst, Boatman and me) to make sure that I met the deadline he set for me. That is by the end of the day to send him an email to withdraw from the application. He never told me that he would take my fee. I spent a lot of sleepless night, weekdays and weekend typing and formatting and doing the power points, full of hope and dream to prepare and design and write up the curriculum and lesson plan. I have already done all the work. I have everything to lose, if I didn't follow through, however, for them. By persuading me to withdraw, they took the fee for having to do nothing

2010
I did withdraw the Adult Residential Home (ARF) and

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Group Home (GH), so that they can facilitate the review process on just Resident Care Facility for the Eldery (RCFE). I got Adult Residential Care (ARF)and group home (GH) applications return untouched and a letter that tells me, I needed to resubmit the fee if I would apply again. Why did they remind me that because I just persuaded by Mr. Boatman to withdraw. They have confiscated my fee. This was what happened in 2006. The DSS took the consideration, my fee, but not performing their duties, they cashed the fee I submitted but not sending me the administrator certificate. I waited months to get my RCFE application back after calling them to follow up many times

2010
Please check on Ms. Munt's work attendant. She

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always has out of office auto e-mail response. Sometimes, even she stated that she would return on this day in the e-mail, but her voice mail would have a recording saying that she is still out of the office. I waited extra months for the RCFE application back and she made irrelevant and general comments on my application that I wonder did she read my package and I have reason to believe that she didn't read my application documents or she has confused with my application material with someone else. I wrote e-mail to Boatman to discuss with him. He preferred not to respond to me. I worked very hard to re-submit my new revised package, the way Sandra Munt wanted

1/13/2010 e-mail to Boatman & Shetka


Fw: RE: follow up on application submitted Hide Details FROM:sylvia lee TO:tshetka@dss.ca.gov

CC:c_boatman@dss.ca.gov
Message flagged Tuesday, February 9, 2010 7:54 PM

--- On Wed, 1/13/10, sylvia lee <californianursingacademy@yahoo.com> wrote: > From: sylvia lee <californianursingacademy@yahoo.com> > Subject: RE: follow up on application submitted > To: " Sandra@DSSMunt" <Sandra.Munt@dss.ca.gov> > Date: Wednesday, January 13, 2010, 7:30 PM > I have a school of faculties who > qualify to teach these subjects and Dr. Patrick Aung is > RCFE, ARF and inactive status with group home. He was former > group home administrator dealing with Juvenile, > developmetnal delay and special education clients. I also > have other care facilities owners and operators friends who > would be part of my CEU program.

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Fw: RE: follow up on application submitted 1 Hide Details FROM:sylvia lee TO:tshetka@dss.ca.gov CC:c_boatman@dss.ca.gov Message flagged Tuesday, February 9, 2010 7:55 PM

1/19/2010
E-mail to Boatman & Shekta

--- On Tue, 1/19/10, sylvia lee <californianursingacademy@yahoo.com> wrote: > From: sylvia lee <californianursingacademy@yahoo.com> > Subject: RE: follow up on application submitted > To: " Sandra@DSSMunt" <Sandra.Munt@dss.ca.gov> > Date: Tuesday, January 19, 2010, 7:13 PM > Dear Ms. Munt, > > I am waiting for your feedback on the program submitted and > more to come. > I am also interested in doing the on line course > development. I have a graduate degree in 1989 in Education > technology and graduate certificate in system training and > development. I use Moodle and Myudutu Classroom management > system (CMS). Here is a simple on line lesson outlineon > Myths in elderly urinary incontinence with Myudutu. I will > add animation, video, and graphic to enhance learning along > with objectives, activities, assessment quiz, online scoring > etc at the end. Here is a sample of the lesson outline. I > wait to know how to apply for on-line course. When can I > submit them? When can I continue to send in the CEU > curriculum that I developed and waited here to be send out > for approval? > > > Sylvia Lee

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2/9/2010 e-mail to Boatman & Shetka


[No Subject] Hide Details FROM:sylvia lee TO:tshetka@dss.ca.gov CC:C_boatman@dss.ca.gov Message flagged Tuesday, February 9, 2010 7:09 PM I have stop producing CEU material. Have you reviewed my curriculum yet? I would like to do some more. I have care home preceptorship and mentoring program. My group home special education assistant and care givers training is almost finished. I can send those out soon as you give me the OK. I believe that every care home should have a training manual readily available for their new staff.

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2/9/2010 e-mail to Boatman & Shetka


Fw: RE: follow up on application submitted Hide Details FROM:sylvia lee TO:tshetka@dss.ca.gov CC:c_boatman@dss.ca.gov Message flagged Tuesday, February 9, 2010 7:54 PM

--- On Wed, 1/13/10, sylvia lee <californianursingacademy@yahoo.com> wrote: > From: sylvia lee <californianursingacademy@yahoo.com> > Subject: RE: follow up on application submitted > To: " Sandra@DSSMunt" <Sandra.Munt@dss.ca.gov> > Date: Wednesday, January 13, 2010, 7:30 PM > I have a school of faculties who > qualify to teach these subjects and Dr. Patrick Aung is > RCFE, ARF and inactive status with group home. He was former > group home administrator dealing with Juvenile, > developmetnal delay and special education clients. I also > have other care facilities owners and operators friends who > would be part of my CEU program.

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2/10/2012 Boatman e-mail


RE: follow up on application submitted Hide Details FROM: sylvia lee TO: Charles@DSSBoatman Message flagged Wednesday, February 10, 2010 2:47 PM Thank you for your prompt response. I am available 2/11/10 at 13:00 and I will be waiting for your call. Sylvia Lee --- On Wed, 2/10/10, Boatman, Charles@DSS <Charles.Boatman@dss.ca.gov> wrote: > From: Boatman, Charles@DSS <Charles.Boatman@dss.ca.gov> > Subject: RE: follow up on application submitted > To: "sylvia lee" <californianursingacademy@yahoo.com> > Date: Wednesday, February 10, 2010, 5:48 PM > Sylvia, thanks for bring this matte > to my attention. I would like to talk with you in person > about this. Are you available at 1 pm tomorrow afternoon for > a telephone call? > > Charles Boatman, Manager > Administrator Certification Section > 1700 9th St., Suite 200, MS. 19-47 > Sacramento, Ca 95814 > Direct line: 916-324-4318 > Fax: 916-324-3982

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RE: follow up on application submitted Hide Details FROM: sylvia lee TO: Charles@DSSBoatman Message flagged Friday, February 12, 2010 9:19 AM It has been a pleasure to talk to you. I am waiting for your call conference summary, so that I can mail out my package again. In addition to the last 8 packages I will send out. I have added more CEPT materials, please don't consider that as a headache or "work" to you and to be ignored and don't desire your attention. I put in a lot of personal effort and heart into it. I have studied the guideline very carefully. I have actually put in more not less to and separate the package very carefully to help you find the applications. I duplicate the same application on each package, just to make sure reviewers didn't forget what they have seen on top of the pack, when they get to the middle of the pack. What can I do if review return them didn't get pass the first page. I suggest a second independent and neutral reviewer to ensure the fairness of the process I knew exactly what I have sent because I put them together and put them together with a lot of hard work and time. Unlike someone produce them for the money and read them because it is their jobs. I don't think anyone would do this if you don't have the interest or heart of doing it.

2/12/2010

--- On Wed, 2/10/10, Boatman, Charles@DSS <Charles.Boatman@dss.ca.gov> wrote: > From: Boatman, Charles@DSS <Charles.Boatman@dss.ca.gov> > Subject: RE: follow up on application submitted > To: "sylvia lee" <californianursingacademy@yahoo.com> > Date: Wednesday, February 10, 2010, 5:48 PM > Sylvia, thanks for bring this matte > to my attention. I would like to talk with you in person > about this. Are you available at 1 pm tomorrow afternoon for > a telephone call? > > Charles Boatman, Manager > Administrator Certification Section > 1700 9th St., Suite 200, MS. 19-47 > Sacramento, Ca 95814 154 > Direct line: 916-324-4318 > Fax: 916-324-3982

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This is to alert you that my CETP was sent 12 Hide Details FROM: sylvia lee TO: Charles.Boatman@dss.ca.gov sandra.munt@dss.ca.gov Message flagged Wednesday, March 3, 2010 7:00 PM Mr. Boatmen and Ms Munt, I sent in my 3 ICTP for RCFE, ARF and GH 2 weeks ago. CETP today. A total 25 courses were sent. I applied for RCFE, ARF and GH class and on-line. I remember email to Ms Munt about info on on-line class. I have never heard back from her and no mention of that in the conference. No instruction on how to apply, so I submitted the program and check the box on-line course on the application. I have a table and checklist for my course which include page count and hours, all come with a completed front and back Lic 9140 and 3 separate 9141 each with a check stapled to it. There were a total of 70 package of CEU request for approval. I color coded each one of them in yellow, pink, green, blue and in combination of color. It took me 3 three to do the curriculum and weeks to get these out. I have done my best to make the reading easy for the reviewer. I followed the sample very closely to make sure nothing was missed. If you have any question finding something, please call me for it. I will be glade to help. 415-425-6445. I have a very slow computer. Internet Explorer kept showing that it was not responding. I have a small printer to make copies and kept jamming and will only do small stacks at one time. I didn't take a typing class in high school. I kept telling myself that I have waited for 3 years to do this again and nothing worse than having your best effort and hard work get returned,and got sue by doing nothing, or shuffle back untouched, without being looked at. These are works after many revision and editing. I tried to make the 3 ICTP within 10 pages each. In addition to the last package. This time I sent in the certificate of completion for both CEU

3/3/2010 p1

3/3/2010 p2

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back of 9141.jpg arf 9141.jpg certificate of completion on ICTP.jpg CEU CETP.jpg ceu course list.jpg lic 9140.jpg rcfe 9141.jpg gh 9141.jpg back of 9141.jpg dss checks.jpg arf 9141.jpg View SlideshowDownload All

Fw: 11 Hide Details FROM: sylvia lee TO: tshtka@dss.ca.gov CC: c_boatman@dss.ca.gov Message flagged Wednesday, February 17, 2010 10:24 AM

2/17/2010 email to DSS

--- On Wed, 2/10/10, sylvia lee <californianursingacademy@yahoo.com> wrote: > From: sylvia lee <californianursingacademy@yahoo.com> > Subject: > To: tshetka@dss.ca.gov > Cc: cboatman@dss.ca.gov > Date: Wednesday, February 10, 2010, 2:52 AM > I submitted my application on Dec > 28,2 009 and got it back last week with the following > comment: > 1. See my scan documents. It said".... submit a written > request to the Dept using the Lic 9141 and Lic 9410. We > cannot process your checks without an application therefore > your checks and all ICTP programs are being returned to you. > >

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> My answer:

> I have submitted Lic 9141 and Lic 9140 > Lic 9141 Vendor application/renewal was first page on the > pack > Lic 9141 was stamped on Dec 31,2009 by your dept. Completed > on both back and front. I tried to be as detail as possible. > Noted on item #3 that I was paying for all 3 ICTP. > The second page was not stamp that was my Lic 9140 Request > for course approval > Of course, I bet my application didn't pass the first page > and was bounced back, labelled all incomplete per your > reviewer. I have the Lic 9141 for each individual one > course. 10 pages for each GH, ARF and RCFE (total 30 pages). > I submit all identical Lic 9140 because I didn't want the > reviewer to miss and page because I have all three RCFE, ARF > and GH in the packs but I didn't get pass the first page. . > > The Dept has also received your request to become a CE > Training Vendor. Unfortunately, you omitted to complete > section (1) and (2) on the Lic 9140 application "Request for > Course Approval" and therefore is not complete. The program > type is not identified and therefore processing fee cannot > be applied to the application. This application and all > courses are being returned to you as well. >
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> My answer:

> Again these application and courses didn't get pass the > first page. I wonder how long your reviewer spent on each of > the pack. I disagree with her. > > Please see CEU attachments > > Pack #1 > Course Title is CETP Initial medication Training 4 hrs and > 8 hrs > It was stamped by your agency on Dec 31, 2009. Item 1: RCFE > CEU was checked off by me before sending out. Item 2: It > checked Yes before I sent the application. Lic 9140 was > completed front and back. 15 pages total. I didn't pass the > first page that was my Lic 9140. > > Pack #2 > Course Title is CETP Gerontological Care Knowledge 88 > hrs > It was stamped by your agency on Dec 31, 2009. Item 1: RCFE > CEU was checked off by me before sending out. Item 2: It > checked Yes before I sent the application. Lic 9140 was > completed front and back. 56 pages total. Did your reviewer > even look at these packs first page? >
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> Pack #3 > Course Title is CETP Eating Well thru Cancer 36 hrs > It was stamped by your agency on Dec 31, 2009. Item 1: RCFE > CEU was checked off by me before sending out. Item 2: It > checked Yes before I sent the application. Lic 9140 was > completed front and back. 25 pages total.Did your reviewer > even looks at these packs' first page? > > Pack #4 > Course Title is CETP Dementia training for caregivers 8 > hrs > It was stamped by your agency on Jan 5, 2010. Item 1: RCFE > CEU, and ARF CEU was checked off by me before sending out, > because I believed this training in dementia is > suitable for both ARF and RCFE. Item 2: It checked Yes > before I sent the application. Lic 9140 was completed front > and back. 7 pages total. Did your reviewer even look at > these packs' first page? > > > Pack #5 > Course Title is CETP Introductory course in childhood > Immunizations 4 hrs. It was stamped by your agency on Jan 5, > 2010. Item 1: GH CEU was checked off by me before sending > out. Item 2: It checked No before I sent the application. > Lic 9140 was completed front and back. 5 pages total. Did > your reviewer even look at these packs' first page? > >

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> Pack # 6

> Course Title is CETP Introduction to wound care series 20 > hrs > It was stamped by your agency on Jan 5, 2010. Item 1: RCFE > CEU and ARF CEU because I believe wound care training could > be applicable to RCFE and ARF caregivers and administrators, > were checked off by me before sending out. Item 2: It > checked Yes before I sent the application. Lic 9140 was > completed front and back. 9 pages total. Did your reviewer > even look at these packs' first page? > > > Pack #7 > Course Title is CETP Residential care home caregivers > training 56 hrs. It were stamped by your agency on Jan 5, > 2010. Item 1: RCFE CEU, ARF CEU and GH CEU was checked off > by me, because caregivers skills training apply to all care > home caregivers, before sending out to your reviewers. Item > 2: It checked Yes before I sent the application. Lic 9140 > was completed front and back. 68 pages total. Did your > reviewer even look at these packs, first page? >

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> Is the content important, more important than filling out

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> an application? All you are looking for are there, only if > you look carefully.For you, you shuffle it back to me > without even going pass the first page took minutes, for me, > it take years to get these together and typing and editing > them. I needed your response before I mail them out again. I > am also forwarding all the e-mails I sent to Ms Munt. No > response until the last one. She told me that they were all > incomplete and was returned. It is easy for her to say that. > I wonder how long she spent to look at just the first page. > I am going to the State capital to complaint. I don't > history to repeat itself like more than 2 years ago. I don't > want double standard. I suspected it was punitive > retaliation. It is unfair and unjust. > > > File too large CEU documents on subsequent e-mail


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11 Attached files| 2.7MB 9140 page 1 rcfe gh arf.jpg 9410 page 2 rcfe gh arf.jpg 9141 page 1.jpg adm app p2.jpg adm appl p1.jpg adm appl page 1.jpg adm appl page 2.jpg dss checks.jpg dss letter page 1.jpg dss letter page 2.jpg adm appl p1.jpg View SlideshowDownload All

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FROM: sylvia lee TO: tshtka@dss.ca.gov CC: c_boatman@dss.ca.gov Message flagged Wednesday, February 17, 2010 11:43 AM The attachments and the two e-mails that I have forward to you once again explained everything. Please read them again. They were sent to you before our conference call on Feb 11, 2010. That is why I disagree with Mr. Boatman on his conference call summary I have received by e-mail on Feb 16,2010. In that Summary, he wrote, I have incomplete application. I disagree as evident by the following returned application. Some even with you date stamp on them. You have only stamp on the first page of all the package I sent in. Lic 9141 was stamp once as placed first page on the pack for ICPT. So, it was there. You have stamp it. If you believed that something is missing. It is just that you haven't checked inside the separate packages of RCFE, ARF and GH. There were Lic 9141 stamped Lic 9140 were scan for all the ICTP and CEPT, all the item #1 and #2 were marked as explained in my e-mails before our conference on Feb 11,2010. We didn't discuss program supportive documents in reference to my programs. We just never talked nor mentioned about it. Could you name one evidence that we did in terms of subject and content, referencing to my programs, those that I wrote and for what reason that it was returned. In Sandra Munt's original letter. No comments, no mention on my program completeness and program supportive documents. If it is like what Mr. Boatman said all my documents has been return and in what reference that you were talking about. What was incomplete and what supporting documents did you speak of. When it was not address anywhere in our correspondence. As I have same many times before. The only documents that were mentioned was the Lic 9141 and Lic 9410 was deemed missing and incomplete. Just checked my scan documents sent to you. They existed and was stamped by your office and they were complete. My 8 CEPT packages and 3 ICTP packages were return without going pass the first page. Just simply ask yourself, name one of the titles of my CEPT course now without going back to my e-mail with all the listed and typed title. We never discussed in the conference call, if we did, what did you say about the program supportive document everything was there for all 8 of the courses. Suggestion: You must have a good check and balance system to ensure fairness. Not just what you said, what you said must be supported by evidence and relevant to my program not in general but specific to my program. Stamp all pages and do a page count yourself to ensure completeness. From all the packages that I sent to you and returned by you, all pages are counted, totaled and tallied. I will include an index to my package to help you find documents and pages. It is also important that you will keep them in order. This two statements is important only if the packages get thru their first and second pages, that are my Lic 4191 and Lic 4190. sylvia lee

2/17/2010

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We didn't discuss program supportive documents in reference to my programs. We just never talked nor mentioned about it. Could you name one evidence that we did in terms of subject and content, referencing to my programs, those that I wrote and for what reason that it was returned. In Sandra Munt's original letter. No comments, no mention on my program completeness and program supportive documents. If it is like what Mr. Boatman said all my documents has been return and in what reference that you were talking about. What was incomplete and what supporting documents did you speak of. When it was not address anywhere in our correspondence. As I have same many times before. The only documents that were mentioned was the Lic 9141 and Lic 9410 was deemed missing and incomplete. Just checked my scan documents sent to you. They existed and was stamped by your office and they were complete. My 8 CEPT packages and 3 ICTP packages were return without going pass the first page. Just simply ask yourself, name one of the titles of my CEPT course now without going back to my e-mail with all the listed and typed title. We never discussed in the conference call, if we did, what did you say about the program supportive document everything was there for all 8 of the courses.
Suggestion: You must have a good check and balance system to ensure fairness. Not just what you said, what you said must be supported by evidence and relevant to my program not in general but specific to my program. Stamp all pages and do a page count yourself to ensure completeness. From all the packages that I sent to you and returned by you, all pages are counted, totaled and tallied. I will include an index to my package to help you find documents and pages. It is also important that you will keep them in order. This two statements is important only if the packages get thru their first and second pages, that are my Lic 4191 and Lic 4190.
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sylvia lee

Fw: Hide Details FROM: sylvia lee TO: tshetka@dss.ca.gov CC: cgoatman@dss.ca.gov Message flagged Wednesday, February 17, 2010 11:57 AM

2/17/10

--- On Wed, 2/17/10, sylvia lee <californianursingacademy@yahoo.com> wrote:


> From: sylvia lee <californianursingacademy@yahoo.com> > Subject: > To: tshtka@dss.ca.gov > Cc: c_boatman@dss.ca.gov > Date: Wednesday, February 17, 2010, 7:43 PM > The attachments and the two e-mails > that I have forward to you once again explained > everything. Please read them again. They were sent to you > before our conference call on Feb 11, 2010. > That is why I disagree with Mr. Boatman on his conference > call summary I have received by e-mail on Feb 16,2010. > > In that Summary, he wrote, I have incomplete application. I > disagree as evident by the following returned application. > Some even with you date stamp on them. You have only stamp > on the first page of all the package I sent in. Lic 9141 was > stamp once as placed first page on the pack for ICPT. So, it > was there. You have stamp it. If you believed that something > is missing. It is just that you haven't checked inside the > separate packages of RCFE, ARF and GH. > There were Lic 9141 stamped > > Lic 9140 were scan for all the ICTP and CEPT, all the item > #1 and #2 were marked as explained in my e-mails before our > conference on Feb 11,2010. > > We didn't discuss program supportive documents in reference

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> to my programs. We just never talked nor mentioned about it.

> Could you name one evidence that we did in terms of subject > and content, referencing to my programs, those that I wrote > and for what reason that it was returned. In Sandra Munt's > original letter. No comments, no mention on my program > completeness and program supportive documents. If it is like > what Mr. Boatman said all my documents has been return and > in what reference that you were talking about. What was > incomplete and what supporting documents did you speak of. > When it was not address anywhere in our correspondence. As I > have same many times before. The only documents that were > mentioned was the Lic 9141 and Lic 9410 was deemed missing > and incomplete. Just checked my scan documents sent to you. > They existed and was stamped by your office and they were > complete. My 8 CEPT packages and 3 ICTP packages were return > without going pass > the first page. Just simply ask yourself, name one of > the titles of my CEPT course now without going back to > my e-mail with all the listed and typed title. We never > discussed in the conference call, if we did, what did you > say about the program supportive document everything was > there for all 8 of the courses. > > Suggestion:
> >
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> You must have a good check and balance system to ensure > fairness. Not just what you said, what you said must be > supported by evidence and relevant to my program not in > general but specific to my program. > Stamp all pages and do a page count yourself to ensure > completeness. > From all the packages that I sent to you and returned by > you, all pages are counted, totaled and tallied. > > I will include an index to my package to help you find > documents and pages. > It is also important that you will keep them in order. This > two statements is important only if the packages get thru > their first and second pages, that are my Lic 4191 and Lic > 4190. New packages will be sent out again with table of content to-morrow. I will put in table of content to night 3 ICTP, 8 CEPT, 8 CEPT new ones or more all classes are 2 to 4 hours topic chunks. If I said course total hours are 88 meaning that student can pick any 4 hours in am or pm to attend and they are pick from any of the 88 hours of related training or topics. They don't have to pick and finish all 88 hours in the course. They can pick any 4 to 8 hours topic chunks to complete. We don't office more than 8 hours of class in any one scheduled class day. If there is any question please ask me. I am a teacher. I know. No one can give 8 hours of his/her attention span. This will become a torture to the students and it defeat the purpose of teaching and learning. > > sylvia lee > >

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This is to alert you that my CETP was sent 12 Hide Details FROM: sylvia lee TO: Charles.Boatman@dss.ca.gov sandra.munt@dss.ca.gov Message flagged Wednesday, March 3, 2010 7:00 PM Mr. Boatmen and Ms Munt, I sent in my 3 ICTP for RCFE, ARF and GH 2 weeks ago. CETP today. A total 25 courses were sent. I applied for RCFE, ARF and GH class and on-line. I remember e-mail to Ms Munt about info on on-line class. I have never heard back from her and no mention of that in the conference. No instruction on how to apply, so I submitted the program and check the box on-line course on the application. I have a table and checklist for my course which include page count and hours, all come with a completed front and back Lic 9140 and 3 separate 9141 each with a check stapled to it. There were a total of 70 package of CEU request for approval. I color coded each one of them in yellow, pink, green, blue and in combination of color. It took me 3 three to do the curriculum and weeks to get these out. I have done my best to make the reading easy for the reviewer. I followed the sample very closely to make sure nothing was missed. If you have any question finding something, please call me for it. I will be glade to help. 415-425-6445. I have a very slow computer. Internet Explorer kept showing that it was not responding. I have a small printer to make copies and kept jamming and will only do small stacks at one time. I didn't take a typing class in high school. I kept telling myself that I have waited for 3 years to do this again and nothing worse than having your best effort and hard work get returned,and got sue by doing nothing, or shuffle back untouched, without being looked at. These are works after many revision and editing. I tried to make the 3 ICTP within 10 pages each. In addition to the last package. This time I sent in the certificate of completion for both CEU 12 Attached files| 2.3MB

3/3/2010

back of 9141.jpg arf 9141.jpg certificate of completion on ICTP.jpg CEU CETP.jpg ceu course list.jpg lic 9140.jpg rcfe 9141.jpg gh 9141.jpg back of 9141.jpg dss checks.jpg arf 9141.jpg View SlideshowDownload All

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12 Attached files| 2.3MB back of 9141.jpg arf 9141.jpg certificate of completion on ICTP.jpg CEU CETP.jpg ceu course list.jpg lic 9140.jpg rcfe 9141.jpg gh 9141.jpg back of 9141.jpg dss checks.jpg arf 9141.jpg View SlideshowDownload All

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RE: This is to alert you that my CETP was sent Hide Details FROM: Boatman, Charles@DSS TO: sylvia lee Munt, Sandra@DSS Message flagged Thursday, March 4, 2010 8:56 AM Ms. Lee, thank for your e-mail. We will be counting you shortly. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 Fax: 916-324-3982

3/4/2010

-----Original Message----From: sylvia lee [mailto:californianursingacademy@yahoo.com] Sent: Wednesday, March 03, 2010 7:00 PM To: Boatman, Charles@DSS; Munt, Sandra@DSS Subject: This is to alert you that my CETP was sent

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Mr. Boatmen and Ms Munt, I sent in my 3 ICTP for RCFE, ARF and GH 2 weeks ago. CETP today. A total 25 courses were sent. I applied for RCFE, ARF and GH class and on-line. I remember e-mail to Ms Munt about info on on-line class. I have never heard back from her and no mention of that in the conference. No instruction on how to apply, so I submitted the program and check the box on-line course on the application. I have a table and checklist for my course which include page count and hours, all come with a completed front and back Lic 9140 and 3 separate 9141 each with a check stapled to it. There were a total of 70 package of CEU request for approval. I color coded each one of them in yellow, pink, green, blue and in combination of color. It took me 3 three to do the curriculum and weeks to get these out. I have done my best to make the reading easy for the reviewer. I followed the sample very closely to make sure nothing was missed. If you have any question finding something, please call me for it. I will be glade to help. 415-425-6445. I have a very slow computer. Internet Explorer kept showing that it was not responding. I have a small printer to make copies and kept jamming and will only do small stacks at one time. I didn't take a typing class in high school. I kept telling myself that I have waited for 3 years to do this again and nothing worse than having your best effort and hard work get returned,and got sue by doing nothing, or shuffle back untouched, without being looked at. These are works after many revision and editing. I tried to make the 3 ICTP within 10 pages each. In addition to the last package. This time I sent in the certificate of completion for both CEU

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Fw: f/u on ictp Hide Details FROM: sylvia lee TO: Charles.Boatman@dss.ca.gov Message flagged Monday, March 22, 2010 12:24 PM Please let Ms. Munt know that she is back to office today the 22nd of March and take off that auto reply. 415-425-6445

3/22/2010

--- On Mon, 3/22/10, sylvia lee <californianursingacademy@yahoo.com> wrote: > From: sylvia lee <californianursingacademy@yahoo.com> > Subject: f/u on ictp > To: Charles.Boatman@dss.ca.gov, Sandra.Munt@dss.ca.gov > Date: Monday, March 22, 2010, 6:37 PM > I have sent in my 3 ICTP in Feb 2009, > it has been over 1 month. I want to check on the status. 3 > very small ICTP for group home, RCFE and ARF 9 pages each. I > have not heard from you about that. If like you said, you > have received the CETP I sent in last time. You must have > gotten this one too and it has been over 1 month for only 27 > pages of similar content. Something that Ms Munt review > and approve for many years. Need to get a status on this > initial application. Thanks > >
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RE: f/u on ictp Hide Details FROM: Boatman, Charles@DSS TO: sylvia lee Munt, Sandra@DSS Message flagged Monday, March 22, 2010 12:51 PM Please see message from Ms. Lee. Thanks.

Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 Fax: 916-324-3982

-----Original Message----From: sylvia lee [mailto:californianursingacademy@yahoo.com] Sent: Monday, March 22, 2010 12:25 PM To: Boatman, Charles@DSS Subject: Fw: f/u on ictp

3/22/2010 Ms. Munts was always out of the office for week or weeks. She said that she would be back today in her auto reply message but her voice mail message still not changed for returning to office and no one answer phone.

Please let Ms. Munt know that she is back to office today the 22nd of March and take off that auto reply. 415-4256445 --- On Mon, 3/22/10, sylvia lee <californianursingacademy@yahoo.com> wrote: > From: sylvia lee <californianursingacademy@yahoo.com> > Subject: f/u on ictp > To: Charles.Boatman@dss.ca.gov, Sandra.Munt@dss.ca.gov > Date: Monday, March 22, 2010, 6:37 PM > I have sent in my 3 ICTP in Feb 2009, > it has been over 1 month. I want to check on the status. 3 > very small ICTP for group home, RCFE and ARF 9 pages each. I > have not heard from you about that. If like you said, you > have received the CETP I sent in last time. You must have > gotten this one too and it has been over 1 month for only 27 > pages of similar content. Something that Ms Munt review > and approve for many years. Need to get a status on this > initial application. Thanks

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RE: f/u on ictp Hide Details

FROM: Boatman, Charles@DSS


TO: sylvia lee Message flagged Friday, April 2, 2010 4:08 PM Ms. Lee:

4/2/2010

We have completed our review of your three Initial Certification Training Program application and have determined that they are incomplete and missing critical information. We will go over these issues on Thursday April 8, 2010 at 2 pm, prior to sending out the incomplete letter. Are you available for a telephone call at that time? Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 Fax: 916-324-3982 -----Original Message----From: sylvia lee [mailto:californianursingacademy@yahoo.com] Sent: Thursday, April 01, 2010 5:09 PM To: Boatman, Charles@DSS Subject: Re: f/u on ictp Mr. Boatman, I would like to get feedback from you regarding to my ICTP and CEPT application. Please don't hesitate to contact me for that. Sylvia Lee

----- Original Message ---From: sylvia lee <californianursingacademy@yahoo.com> To: "Boatman, Charles@DSS" <Charles.Boatman@dss.ca.gov> Sent: Wed, March 31, 2010 11:24:15 PM Subject: Re: f/u on ictp Hello Mr. Boatman, I would like to get your feedback to my ICTP and/or CEPT this week. Sylvia

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Re: This is to alert you that my CETP was sent 2 Hide Details FROM: sylvia lee TO: Charles.Boatman@dss.ca.gov Message flagged Saturday, April 3, 2010 10:31 AM In the last e-mail I tag the wrong picture by mistakes. Here are the certificates of completion in Word doc. I attached them again. Note, for ICTP, all 3 in 1 certificate, when I give them out, I will select the relevent word and content, for GH, ARF, RCFE. Please be effecient, don't waste time mailing the complete package back and forth, so to keep the world moving. I will mail the complete package back to you, you will see the whole package again with some minus changes, all over again from the beginning, you are only making the postal service and mail carriers suffered in between you and me. That is why I can't take a government job. Even if I mail it back to you, it won't be read for another month or longer because it wasn't touch, until I ask and follow up on it last time and everytime. In that package everything is complete according from what you have on your published sample except the certificate of completion. It was sent with the CEU package. Your guideline could be improved, it is not clear to the readers in some areas. I don't mean to be offensive but I am only telling the truth for the a country that honor freedom of speech. I value and proud of this very much because I came to this country from a country that citizens who has no freedom to express themselves, the govt doesn't want to learn the truth from their people, a lack of check and balance. Most important of all, improvement comes from constructive criticism and feedback. Constructive criticism doesn't equate to specific motives. Here, to me, the analyst's job may well be doing item inventory. If not related to the content relevancy and expertise, any high schooler can do it for you. You have my true expression here. The true is not always what people wanted to hear. Have a nice day. I am available anytime.

4/3/2010

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From: sylvia lee <californianursingacademy@yahoo.com> To: Charles.Boatman@dss.ca.gov; sandra.munt@dss.ca.gov Sent: Fri, April 2, 2010 5:08:50 PM Subject: Re: This is to alert you that my CETP was sent Mr. Boatman, Do you mean the ICTP certificate of completion is missing. I sent it to you and Ms. Munt in e-mail here on March 3 and also mail out with the package of CETP. The hard copies was sent and attached electronic copy to the e-mail. I am now sent to you once again.This copies format will be used to all three course by circling the pertinent information. ----- Original Message ---From: sylvia lee <californianursingacademy@yahoo.com> To: Charles.Boatman@dss.ca.gov; sandra.munt@dss.ca.gov Sent: Wed, March 3, 2010 7:00:28 PM Subject: This is to alert you that my CETP was sent Mr. Boatmen and Ms Munt, I sent in my 3 ICTP for RCFE, ARF and GH 2 weeks ago. CETP today. A total 25 courses were sent. I applied for RCFE, ARF and GH class and on-line. I remember e-mail to Ms Munt about info on on-line class. I have never heard back from her and no mention of that in the conference. No instruction on how to apply, so I submitted the program and check the box on-line course on the application. I have a table and checklist for my course which include page count and hours, all come with a completed front and back Lic 9140 and 3 separate 9141 each with a check stapled to it. There were a total of 70 package of CEU request for approval. I color coded each one of them in yellow, pink, green, blue and in combination of color. It took me 3 three to do the curriculum and weeks to get these out. I have done my best to make the reading easy for the reviewer. I followed the sample very closely to make sure nothing was missed. If you have any question finding something, please call me for it. I will be glade to help. 415-425-6445. I have a very slow computer. Internet Explorer kept showing that it was not responding. I have a small printer to make copies and kept jamming and will only do small stacks at one time. I didn't take a typing class in high school. I kept telling myself that I have waited for 3 years to do this again and nothing worse than having your best effort and hard work get returned,and got sue by doing nothing, or shuffle back untouched, without being looked at. These are works after many revision and editing. I tried to make the 3 ICTP within 10 pages each. In addition to the last package. This time I sent in the certificate of completion for both CEU

2 Attached files| 56KB ccl adm cert temp.doc ccl ceu cert.doc 177 Download All

4/7/2010
RE: f/u on ictp Hide Details FROM: Boatman, Charles@DSS

Su

Sat TO: sylvia lee Message flagged Wednesday, April 7, 2010 4:11 PM Sylvia, We will have to change this meeting to Monday April 12, 2010 at 1 pm? Are you available?

-----Original Message----From: sylvia lee [mailto:californianursingacademy@yahoo.com] Sent: Wednesday, April 07, 2010 12:10 PM To: Boatman, Charles@DSS Subject: Re: f/u on ictp
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4/8/2010

Re: f/u on ictp Hide Details FROM:sylvia lee TO:Boatman, Charles@DSS Message flagged Thursday, April 8, 2010 3:24 PM I am available now. Can we still do it today before you get off and be back on Monday? I just want to get this fix without delay. ----- Original Message ---From: "Boatman, Charles@DSS" <Charles.Boatman@dss.ca.gov> To: sylvia lee <californianursingacademy@yahoo.com> Sent: Wed, April 7, 2010 4:11:19 PM Subject: RE: f/u on ictp

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4/12/2010

RE: f/u on ictp Hide Details FROM:sylvia lee TO:Charles@DSSBoatman Sandra_munt@DSS.ca.gov Message flagged Monday, April 12, 2010 2:17 PM To Dept of Social Service Community Care Licensing and certification unit I would like to withdraw my GH and ARF vendor application as of today, April 12,, 2010. Sylvia Lee

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As conclusion to the conference April 12 2010 Hide Details

FROM:sylvia lee
TO:Charles.Boatman@dss.ca.gov

sandra.munt@dss.ca.gov Message flagged Monday, April 12, 2010 5:34 PM As conclusion to the 3 ways conference with Charlie Boatman and Sandra Munt today at 13:00 April 12, 2010, I , sylvia Lee as applicant to vendor for Community Care Licensing Certification and Licensing unit, decided that I will only apply for RCFE ICTP and CEPT and have self initiated auto withdraw to ARF and GH ICTP and CEPT. I will correct and revise my RCFE ICTP and CEPT and return for further evaluation. Sylvia Lee California Nursing Academy

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4/15/2010

Re: f/u on ictp Hide Details FROM:sylvia lee TO:Boatman, Charles@DSS Message flagged Thursday, April 15, 2010 6:53 AM Mr. Boatman, We have carefully studied the guideline your agency published for vendor. It is not clear of what we have discussed as the requirements. I hope that you will make it clear to vendor applicants it is a standard to all applicants. What we talked about doesn't reflect on the guideline and I want to know how your agency do to mointor your vendors. Is there any policy and procedure to increase the transparencies of your operation to serve the communities.

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4/27/2010

Re: f/u on ictp Hide Details FROM:sylvia lee TO:Boatman, Charles@DSS Message flagged Tuesday, April 27, 2010 8:26 AM Mr. Bootman, It is been almost 2 weeks after we conference in the phone. I have been checking my mail but didn't receive anything from your agency as of today. I just hope that the mail have not been delivered to a different location. Sylvia lee

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4/29/2010

Re: f/u on ictp Hide Details FROM:sylvia lee TO:Boatman, Charles@DSS Message flagged Thursday, April 29, 2010 9:19 AM I can't express to you how disappointed I am with your agency and service. If it is not that I have put in tremendous among of work and energy on the works that I have submit, I would seriously consider getting a refund and withdraw from the process. I just don't want to give up when the problem is not on me. It is on you.

----- Original Message ---From: "Boatman, Charles@DSS" <Charles.Boatman@dss.ca.gov> To: sylvia lee <californianursingacademy@yahoo.com> Cc: "Munt, Sandra@DSS" <Sandra.Munt@dss.ca.gov> Sent: Tue, April 27, 2010 4:40:44 PM Subject: RE: f/u on ictp Sylvia, We are in the process of completing the letter. You should receive it shortly. I apologize for the delay in getting this letter to you. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 Fax: 916-324-3982

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5/1/2010

Re: f/u on ictp Hide Details FROM:sylvia lee TO:Boatman, Charles@DSS Message flagged Saturday, May 1, 2010 10:04 AM S. Munt have gotten my ICTP package the first time and return it to me without even going pass the first page, untouch. Then I submitted it the second time. It takes a min of 30 days to be read after sending you follow up e-mail to you to check on the status of the package. Took weeks for the 3 ways conference. Then, I was expecting to get the letter from you and my return package everyday after our conference. It never came. I follow up again to find out what happened to my package. Do I have to pull string on your agency to act? I got a response that Ms. Munt was sick and training for self enrichment. This is personal paid by the State and the tax payers, us. How about work? your job? What have you done? We are the one who contributing the manpower to keep the world rotating and come to your staffs desk and became a standstill. The world will never get to where we are today, if we operate at a stand still and moving backward. I wonder sometimes. Is anyone working in the Capital. All of us here is waiting for you to move. Like I have mentioned to you before, I am not going to live to 100 years old. As a governmental regualtory agency, you and your staffs should set a good example, not a bad one. You are not here to set a standard to us, I hope. You have gotten a Failure grade from me and your administrator licensee. It has been a known fact among us the administrator licensee that how not trust worthy, incompetency and unreliable your operation were and are, counting on more than 2 years ago, 2007. I can only see negative things but no praise to you. As it has been a subject to our administrator discussion in our meetings in our sharing. We always remind and tips each others on how to protect ourself for documentation mishap originated from your agency as we share our experience to each others. I believe that your service and existence should be evaluated by us, the people you suppose to serve to ensure of the quality, if there is any at all. I am only telling you the true and the true is always not what people like to hear. This is what will make any agency become better is the feedback from people they serve.

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4/29/2010

Re: f/u on ictp Hide Details FROM:sylvia lee TO:Boatman, Charles@DSS Message flagged Thursday, April 29, 2010 9:19 AM I can't express to you how disappointed I am with your agency and service. If it is not that I have put in tremendous among of work and energy on the works that I have submit, I would seriously consider getting a refund and withdraw from the process. I just don't want to give up when the problem is not on me. It is on you.

----- Original Message ---From: "Boatman, Charles@DSS" <Charles.Boatman@dss.ca.gov> To: sylvia lee <californianursingacademy@yahoo.com> Cc: "Munt, Sandra@DSS" <Sandra.Munt@dss.ca.gov> Sent: Tue, April 27, 2010 4:40:44 PM Subject: RE: f/u on ictp Sylvia, We are in the process of completing the letter. You should receive it shortly. I apologize for the delay in getting this letter to you. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 Fax: 916-324-3982

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RE: f/u on ictp Hide Details

FROM:sylvia lee
TO:Charles@DSSBoatman Message flagged Tuesday, May 4, 2010 7:59 AM I got nothing from you back. I bet you have already forgot everything

that need to be done. How do you expect me to make revision within 30 days when there is no day I will get my package back and you have already forgotten what need to be done. How can you set a deadline to us when you have no deadline to yourself to return my material. It was only 3 ICTP and I withdrawn 2. How long would it take to do 9 pages and at the time of our conference. You declared that you have already review them and takes months and weeks. What more do you have to do? It once again proof my point. I checked again and nothing was mailed to me.
--- On Mon, 5/3/10, Boatman, Charles@DSS <Charles.Boatman@dss.ca.gov> wrote:
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RE: f/u on ictp Hide Details FROM:sylvia lee TO:Charles@DSSBoatman Message flagged Thursday, May 6, 2010 12:30 PM No mail from you as of today May 6, 2010. There is a

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sense of uncertainty. What is the purpose of conducting a conference calls. Everyone will forget what need to be done. Who know when the letter will come? You set a limit for me in 30 days. I have been waiting and what is the limit on your part. Day after day.

RE: f/u on ictp Hide Details FROM:sylvia lee TO:Charles@DSSBoatman Message flagged Tuesday, May 11, 2010 4:31 PM Mr.Boatman, No mail from you today. I don't want to see history repeat itself from 2 years ago. I will remind you every two weeks, before everyone forgot about it except me. I was disappointed every day afternoon for no mail from you. If your staff cannot handle it, let someone else do it.

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[No Subject] Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Saturday, May 29, 2010 3:34 PM Mr. Boatman, May I asked you that have you or your staffs sat in those adminstrator classes you have approved before? I didn't know that we suppose to be learning those topics until I wrote those categories up myself. In your returned comments, your staffs missed out-Syllabus and course evaluation. Participants has no idea of what they suppose to learn from the class as set by your agency. I have been in those initial administrator class for more than once for RCFE and ARF, those are not what they were teaching. What have you done to communicate to the consumers on what was on the require topics? What have you done in follow up compliance while you are in your office critizing applicants on papers? You want this and you want that from applicants and it has not been included in your guideline description and examples. You have not elaborated on that you want expansion of each topics. You want course curriculum, course objective statments, course description, student evaluation. You want the actual material from powerpoint and handout and etc, and etc. I have seen nothing like that mentioned on your guideline and examples and that lead me to believe that you are practicing double standard and also referencing to the initial administrator classes approved by you that I have attended in the past. I have not included those because they weren't on your guideline and examples. I have a Master degree in education and curriculum development and I taught in school for many years, beside a Master degree in nursing. We, as a teaching professionals and course developers, do it all the time, it may be difficult for you to write those but not for me. In order to play a fair game, I request that you will clearly specify the rules and remember them well.

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[No Subject] Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Saturday, May 29, 2010 3:55 PM Mr. Boatman

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If this is your agencies standard of requirement, then it shouldn't take your staffs months to read and respond to applicants. And if this is not your agencies standard of requirement, then you should start thinking about revising your guideline and make it known to applicants, so to save your staffs time reading and writing them to each individuals who applied to the program separately.

FYI Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Saturday, May 29, 2010 12:47 PM I want to inform you of complaint has been filed for unprofessional misconduct on your department you representing. I will re-submit my ARF and GH application with regard to the fee you have cashed out but persuade me to withdraw byt setting a deadline on me before the end of day on April 13, 2010 by calling me in the call to reconfirm. However, you have not giving me the proper explaining that you will take the application fee from my application after I sent in the withdraw notice as by your request within you deadline time. You have did it once again for taking the consideration but not performing the duties. Let competency decide on this unethical conduct. You are not in position to suggest and to set a deadline for my withdraw and you have not explain to met that you take the application fee for not performing the duties. I have nothing to loose. You have already gotten the application. It is for you to review and return as I would have expected but you decided that you will just persuade me to withdraw by not disclosing what you intended to do.

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[No Subject] Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Saturday, May 29, 2010 6:24 PM Mr. Boatman From Ms. Munt return comments, she said " ... The application does not demonstrate that you have teh experience and/or knowledge to teach the course subjects identified in the course curriculum..." If she just go into my first page of my original submission. Everything is listed out. I bet she didn't read what I sent. If that is the case, it wouldn't take months to return. Supporting documents with my degree diplomas and certifications was sent more than once to you in an effort to get my administrator certification. There has been no mention anywhere on guideline and application that we have to turn in supporting documentation. Only reusme was cited. I also want to point out that on Lic 9140 page 1, I. Instructor Qualification: , the one that we used to apply for vendor stated that "...must meet at least one of the following critia:" At least one, not all, not at least 2, at least anyone of the 4. They are listed as follow: a. Possession of a 4 year college degree and 2 years experience relevant to the course to be taught, or

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I have two Master degrees and I have been a care home administrator for Sylvia Board and Care Home and E. Hillsdale Rose Garden. I met this requirement in 2006 when Mary John said that I didn't. No, I only have to meet one of the 4 requirements. Just this one alone will qualify me. If your staffs or your reviewers cannot understand or has been mis-interpreted their own standard for these many years, Oh God! Or, it is my suspection comes true that it is just for me, a double standard retaliation, please expalin. It should hold as your standard until you wipe it out from your license 9140 application completely. It is now black and white on your website.

Everytime we conference, you and your staff, Ms. Munt kept emphasizing item d. Do you know the differet in word "or" and "and" Read your fine print carefully please.
Not to mention that I also met b. I have met the 4 years experience in the course I will teach. just see my work experience. C. Be a professional, in related field, with a valid license to practice in California. I have been a California RN, a licensed professional for more than 15 years and doing bedside and administrative nursing and teaching nursing for more than 15 years. My California RN professional license alone will qualify me as an instructor.

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D. I have been a Care Home administrator for more than 4 years in the last 8 years and in substantial compliance. I even go out of my way to hire an care home adminstrator to run my business when you have up held my administrator license for no reason by your mistake because I applied as an administrator class vendor in 2006. I have all the complete documentation in 2006, even thought Mary John has now retired. I remember eveything what went on that year when I was sued by your agency. My care home is still operating as of today. When people see the degrees and required 2 years experience, they would like to throw at you item d and said that you have to have at least 4 years experience in California as an adminsitrator of a facility, within the last 8 years in substantial compliance. I have heard this from you every time we conference. As of today, you still comment on my qualification "... teh application does not demonstrate that you have the experience and/or knowledge to teach the course subjects identified in the course curriculum..." You set the rules. You should go by the rule you set and not after I point it out to you. The question is my instructor qualification. Ignored all the rest degree, care home administrator experience etc, etc. Just the California RN license alone I should be qualified base on the simple fact that I am a California RN. But every time talked, all three of us. You and Ms. Munt has denied to admit that simple fact. Why don't you two, read your fine print carefully? I have been discouraged by you and Ms. Munt many times and everytime we talked and the last time, we conference. I was persuaded to withdraw because you two think that I am still not qualified to teach. You called me again next day after the conference to urge me and set a by the end of the day (April 13, 2010) to withdraw from my application. I am telling you now, once again. Based on one simple fact and one simple rule you set and you have mis-interpreted by so many of you that I only have to be an RN to qualify to teach ARF and GH. Did I tell you have in the last conference that I am an California RN, I told care of client across the life span, from infant to elderly. In my more than 15 years of nursing career, I have served client in all age range. I was Public health nurse in San Francisco from 1999-2007 for children care and worked in subacute, rehabilitation, and oncology unit for adult med surg nursing and I have also worked inn Skill Nursing Facility for geriatric nursing. I was a hospital nursing educator and nursing school teacher and then program director, as well as many years of care home administrator. I have went through the complete process of getting my care home licensed and up and running. In your requirement C, it only said " Be a professional, in a related field, with a valid license to practice in California." This alone, I am qualify to teach ARF and GH, I don't even have to be a nurse. In a related field means that a California licensed social worker can be qualified as well. I want a class action on this one.

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[No Subject] Hide Details

FROM:sylvia lee
TO:Charles.Boatman@dss.ca.gov Message flagged Saturday, May 29, 2010 7:41 PM We only need have at least 4 years experience in California as an

administrator of a facility, within the last 8 years in substantial compliance. It is " as an administrator of a facility", as stated in black and white. You don't have to pick a doctor with cancer to treat cancer patients. Do you ? I have the knowledge and/or experience in subject area and with more than 1 of the following criteria as an instructor, even back in 2006. The rules you cited are only what you and your staffs think, not what is written on your Lic 9140. That is why we always wanted written contracts and agreements to eliminate unnecessary misinterpretation. You should thank me for your problem that has cost me unnecessary financial lost and once again now another problem of yours. Which is a more serious problem? This is not going to end in here. I will dedicate myself full time to persude justice.
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5/30/2010

[No Subject] Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Sunday, May 30, 2010 1:31 AM I don't understand what Ms. Munt was talking about in her comment on my original submission. It appeared to me that she was not commenting specifically to my program submission. I have strong suspicion that she either has not reviewed my submitted program or commenting someone else's submission. Her comments was either doesn't applied or speaking in a very general, vague terms. If your staffs cannot handle 9 pages program and how could she handle what was requested from me by her that is everything and everything you cannot find in your so called published guideline and sample. She wants a course curriculum, detailed discussion of the content for each of the nine components. hourly instructional periods, with the instructor clearly named for each period. She wants lesson plans and she also wanted an outline. Outline should have at least the following elements for each subject, main topic and subtopic. In my returned original submission, I have broken my lesson into 1 to half hour instructional period. I am the only instructor and I listed my name and credential in each small session as presentation. It appeared to me that she

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was not talking in reference to my submission.

The rest about main topic, subtopic of each subject etc, etc was never appeared anywhere. In our first conference, you repeatedly said that I should follow the guideline to do my program, no one read the guideline more carefully than I did. These terms has never appeared in the guideline. She want course objective for each of the nine components. It was never mentioned in the guideline also. If you have reviewed my CEPT program, which I seriously doublted, all 70 programs included objectives. I was just following your advise to follow your guideline and sample. That is why all my ICTP have no objectives.

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She want a revised course description in each of the nine components. This is nothing like this you have on your guideline and very different from your sample. Do you also what a transcript and every word that is to be said in the class? Retailation double standard. I afraid these might take her years to finish reviewing it, if not return to me with very general terms that doesn't apply. She wants me to publish a book. She want all instructional aides Powerpoint, handouts, pre and post tests, video etc. that I plan to use in the course. All! Are you kidding? Once again, it was never mentioned that applicant would need to submit any of these in your guideline and application Lic 9140. Video is original and it is copy right material. The Red Cross video alone cost me 300 dollars. I can tell you where to buy them. It is retailative double standard. It is only what you say, nothing can be found in the guidebook and sample. I reviewed again my whole program, nothing has been mentioned on assessment form by me. That is why Ms. Munt cannot locate in my application packet. She must have mix up my submission with someone else's submission. Item #1 and #2 was discussed in my previous e-mail to you. It only support my believe that was Ms. Munt was not commenting in reference to my submission, or hasn't she reviewed my submission? For the ICPT classes that I have attended before, none has audio visual and one of them was just reading and yellow highlighting activities and teacher reading out the title 22 book, that was the approved ARF I have attended in Vallejo given by a Africa American PhD in Social Work on Georgia street. You have approved her by your double standard. Obviously not the same that is required from me. What have you done to follow up if teachers are really doing what they said they would do in their program and what have you requested this teacher to turn in for their submission? As consumers, we get no benefit for what you suppose to do in these ICPT classes under your approval. Ms. Munt should know who that person was because I believe she has been around in your agency long enough to know.

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She might just be the one approved her submission. I shall tell you my material is copy right and if you want to get detail, you should come to my class. I just afraid that Ms. Munt cannot handle the task by my experience for how long it may take for her to get to my resubmission as what was requested to be done. May be someone would pray that I would miss the 30 days deadline, if I didn't get discourage enoough to withdraw and quit, as the ultimate strategy. That was why I agreed to withdraw as persuaded by you. Just knowing how long it might take to have 3 applications in together, instead of one at a time. I was wrong because it didn't make the process any faster, excepted that you collected the fee after I requested to have my 2 other application withdrew after I have waiting for months. First submission of these ICTP was at the end of 2009 and now is already end of May in 2010. Again, if you cannot handle 9 pages, why are you requested all the details what is not even mention anywhere in the guideline. It will just make you more confuse and you won't be able to find what you suppose to be looking for and even prolong the process more. As for brainstorming, it is a good teaching tools and exercise. I like brainstorming and you just have to use it correctly and appropriately. In our last 3 person phone conference, you and Ms. Munt has expressed concern about my brainstroming activities. Only if you did read into my program how I use the technique of brainstorm, and understand how it can be apply to classroom. Don't just react to the word brainstorm negatively before reading my program. You said that ICTP was to feed participants with information. Information that they need to pass the adminstrator test. There is no room for any imagination, interactivity, creativity and critical thinking skill. I insist on interactive teaching and innovation and creativity. We want our administrator to have critical thinking skill not one who can only regurgitate information with role memorization. We want administrator who can think not administrator who are obedience. Was that why a program that reading out the title 22 in class page by page and asked the students to highlight everything she read out in class was approved by you? I past the test, not because of the way she teach, it was because I am motivated due to the fact that I have a reason to pass the test. Brainstorming can be a good ice breaker, a teacher term. In the beginning of the class, you can ask your participants to brainstorm and turn in one question to be written on a piece of paper what they want to ask for this class and what do they want to get out from this class? Like I told you in our last conference, rules are not craved in stones. Rules are not what you say it is and cannot be changed except the person who make the rule. You are one person and limited by your individual intelligent. We should always keep an open mind and accept constructive suggestion from the students due to each individual's unique life experience. Community Care Licensing allow licensee to develop our own admission agreements due to our individual preference and business model. I am not there to dictate the students. This is the way licensing want it. You must not change it. This is the only way. If I would do it your way, I would be doing a dis-service to my students. As example, I would ask student to brainstorm a critical element in disaster preparedness in a care home and we will rationalize it as a group as one of our activities. Information that was taught, need to be processed, analyzed, synthesized and rationalized, not to accept because someone told you or you were told by the teacher to memorized the information by heart.

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She might just be the one approved her submission. I shall tell you my material is copy right and if you want to get detail, you should come to my class. I just afraid that Ms. Munt cannot handle the task by my experience for how long it may take for her to get to my resubmission as what was requested to be done. May be someone would pray that I would miss the 30 days deadline, if I didn't get discourage enoough to withdraw and quit, as the ultimate strategy. That was why I agreed to withdraw as persuaded by you. Just knowing how long it might take to have 3 applications in together, instead of one at a time. I was wrong because it didn't make the process any faster, excepted that you collected the fee after I requested to have my 2 other application withdrew after I have waiting for months. First submission of these ICTP was at the end of 2009 and now is already end of May in 2010. Again, if you cannot handle 9 pages, why are you requested all the details what is not even mention anywhere in the guideline. It will just make you more confuse and you won't be able to find what you suppose to be looking for and even prolong the process more. As for brainstorming, it is a good teaching tools and exercise. I like brainstorming and you just have to use it correctly and appropriately. In our last 3 person phone conference, you and Ms. Munt has expressed concern about my brainstroming activities. Only if you did read into my program how I use the technique of brainstorm, and understand how it can be apply to classroom. Don't just react to the word brainstorm negatively before reading my program. You said that ICTP was to feed participants with information. Information that they need to pass the adminstrator test. There is no room for any imagination, interactivity, creativity and critical thinking skill. I insist on interactive teaching and innovation and creativity. We want our administrator to have critical thinking skill not one who can only regurgitate information with role memorization. We want administrator who can think not administrator who are obedience. Was that why a program that

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reading out the title 22 in class page by page and asked the students to

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highlight everything she read out in class was approved by you? I past the test, not because of the way she teach, it was because I am motivated due to the fact that I have a reason to pass the test. Brainstorming can be a good ice breaker, a teacher term. In the beginning of the class, you can ask your participants to brainstorm and turn in one question to be written on a piece of paper what they want to ask for this class and what do they want to get out from this class? Like I told you in our last conference, rules are not craved in stones. Rules are not what you say it is and cannot be changed except the person who make the rule. You are one person and limited by your individual intelligent. We should always keep an open mind and accept constructive suggestion from the students due to each individual's unique life experience. Community Care Licensing allow licensee to develop our own admission agreements due to our individual preference and business model. I am not there to dictate the students. This is the way licensing want it. You must not change it. This is the only way. If I would do it your way, I would be doing a dis-service to my students. As example, I would ask student to brainstorm a critical element in disaster preparedness in a care home and we will rationalize it as a group as one of our activities. Information that was taught, need to be processed, analyzed, synthesized and rationalized, not to accept because someone told you or you were told by the teacher to memorized the information

6/6/2010

RE: f/u on ictp Hide Details FROM:sylvia lee TO:Charles@DSSBoatman Message flagged Sunday, June 6, 2010 12:00 PM If you didn't read my vendor application material, you have no right to critic them. I am very sure you have not read my submission. What did you say about my brainstorming activities? Tell me. What is wrong with what I have put down on my submission in term of brainstorming activities. 1. " Brainstorm on topics for your staff training? What your staffs needed to know for thier job?" In addition to what is required and essential and as required by Title 22, this is a area where the licensee and administrators want on staff training specific to their care home needs per their business model. If they want customer care, communication skills, foreign language training etc. What is the problem with my discussion and reporting activities? " Discussion on how to search for community resources available for the elderly (small group discussion and reporting)" Do you want me to research on my local community resource for the elderly and pass it out to the class and ask students to memorize them by heart that it may be on the State exam? Participants should take the initiative to resource on their local community resource for the elderly where their care home located or will be located. I will tell you the quality of the initial vendor training I have attended in the pass is very poor. It was not close to what is being listed on the nine components. The topics and the content was not there.

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[No Subject] Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Sunday, June 6, 2010 7:33 PM As I reviewed Ms. Munt's comment, Item #9 She stated that " Submit a revised statement of how you will evaluate teh students. You current application indicates that you will use brainstorming as one tool to ensure that students are engaged in the training." Like I said last time in the e-mail, brainstorming is meant to be a class room exercise, an activities. Why did she tie this classroom activities as a evaluation tool. It is two different animals. On page 9 of my submission, I have item #VII. Method of evaluating pariticipants: particpants learning will be assessed through the use of a pre- and post-test. The quiz will be distributed at registration and particpants will be asked to complete it prior to the start of the course sessions. Following the didactic course presentations, participants will be asked to complete the post-test." Brainstorming is not mentioned anywhere to used as a evaluation tool. Just like survey is not an evaluation tool. It is not evident base practice and not a measurable outcome and has no basis. I hope it is clear to you and to her.

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6/21/2010

[No Subject] 2 Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov sandra.munt@dss.ca.gov Message flagged Monday, June 21, 2010 7:01 AM Remember this note, I was requested by you to send in. It was illegal because it was asked by you to do that and you had not make it clear to me that you would wipe out my fee and returned my application untouch. My job was done but you didn't have to read it but collected the fee for doing nothing. You even set a deadline for me to do that and called me to ensure that was done within your time limit. If I knew that this was what you were going to do (a trick). I would not withdraw. I agreed to withdraw because it was such a pain for your staffs to proceed with their routine job and not to say your dept has misinterpreted your own rules and regulations. I wanted to facilitate my RCFE application process that why I agreed to withdraw. You told me that it didn't have the qualification to apply for ARF and GH. My application would be denial but you anyway. I am going to court with you for that with the incident happen two years ago before it passed the statual of limitation, it is a precedent and a very good representation of your department operation. I don't like lawyer but they help. I am completing my application process because I have it ready. You kept telling me to follow the guideline, there is nothing in the guideline that tell people what to do in the application and in fact, don't do that was on the guideline, it was not what you want, guaranteed. I want people to heard my points. I am forwading with this e-mails RCFE and ARF powerpoint in different e-mails. Some of the graphic cannot be printed and files are too large and cannot be sent together. GH is to be end end of today. I am going thru with these. Don't persuade to quit again. It is a trick you played I believed that by doing this can help to move my RCFE application forward. Sadly, it didn't happen.

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--- On Tue, 4/13/10, sylvia lee

<californianursingacademy@yahoo.com> wrote:
> From: sylvia lee <californianursingacademy@yahoo.com> > Subject: As conclusion to the conference April 12 2010 > To: Charles.Boatman@dss.ca.gov, sandra.munt@dss.ca.gov Date: Tuesday, April 13, 2010, 12:34 AM As conclusion to the 3 ways conference with Charlie Boatman and Sandra Munt today at 13:00 April 12, 2010, I , sylvia Lee as applicant to vendor for Community Care Licensing Certification and Licensing unit, decided that I will only apply for RCFE ICTP and CEPT and have self initiated auto withdraw to ARF and GH ICTP and CEPT. I will correct and revise my RCFE ICTP and CEPT and return for further evaluation. > Sylvia Lee > California Nursing Academy 2 Attached files| 11.4MB ARF ICTP day 5.pptx arf ictp day 1.pptx 206 Download All

4/13/2010

4 Attached files| 24.5MB

arf ICTP Day 3.pptx


ARF ICTP day 2.pptx RCFE ICTP day 1.pptx RCFE ICTP Day 3.pptx Download All

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[No Subject] 5 Hide Details FROM:sylvia lee TO:charles.boatman@dss.ca.gov sandra.munt@dss.ca.gov Message flagged Sunday, June 27, 2010 6:39 PM I will call Charles Boatman tomorrow at 9:00am.


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5 Attached files| 13.5MB GH ICTP day 4 f.pptx GH ICTP day 5 f.pptx gh ictp day 3 f.ppt gh ICTP day 2f.pptx gh ictp day 1 f.ppt Download All

[No Subject] 5 Hide Details FROM:sylvia lee TO:charles.boatman@dss.ca.gov

sandra.munt@dss.ca.gov Message flagged Sunday, June 27, 2010 10:56 PM California Nursing Academy Sylvia Lee ARF ICTP


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5 Attached files| 17.8MB arf ICTP day 4.pptx arf ictp day 1.pptx ARF ICTP day 2.pptx arf ICTP Day 3.pptx ARF ICTP day 5.pptx Download All

4/21/11

From: Elner, Alan@DSS <Alan.Elner@DSS.ca.gov> Subject: RE: Course approvals To: "sylvia lee" <californianursingacademy@yahoo.com> Date: Saturday, March 5, 2011, 12:44 AM Hi Sylvia regarding the 8 hour dementia course, It is off my desk and in Charles hands. I have approved it, but he is just double checking. If you scroll down to the bottom of this email, youll notice the information on the 2-hour Safe Medication Practice that I needed. I can only find an upgraded outline for the Dementia class, not the medication class. If you did not send it to me, let me know if you plan on submitting the additional information I requested. It isnt extensive, so let me know if you have any questions. Thanks and take care

Alan Elner, Vendor Analyst Administrator Certification Section 916-657-3392.

P.S. I will be out of the office next week for all day training on Tuesday and Wednesday.

From: sylvia lee [mailto:californianursingacademy@yahoo.com] Sent: Friday, February 25, 2011 12:30 PM To: Elner, Alan@DSS Subject: Re: Course approvals

I have been trying to contact you for the last 2 days. I am ready to submit more courses, if you are ready.

--- On Sat, 1/22/11, Elner, Alan@DSS <Alan.Elner@DSS.ca.gov> wrote:

From: Elner, Alan@DSS <Alan.Elner@DSS.ca.gov> Subject: Course approvals To: "californianursingacademy@yahoo.com" <californianursingacademy@yahoo.com> Date: Saturday, January 22, 2011, 12:55 AM

Sylvia This is just a follow up email to our conversation from today. These are just some of the examples of what I need:

Course #1: Dementia Training 8 hours 8:15 9:00: Topic 1: Bullet point the symptoms from 2 Bullet point the causes from 3 List some of the Risk Factors from 4

Topic 3: List Causes related to difficult behaviors List Goals of behavior management

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2/16/2010 p1

I called and talked to Boatman. He said You are my special project without telling me what that meant. I have excellent memory, unlike Boatman who needed to do repeated investigation within 3 months because he forgot completely what he said to do. Denied
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2/16/10 p2
Denied

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5/11/2010

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5/17/2010p1
Denied

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5/17/2010p2
Denied

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6/17-18/10 P1 I found Charles Boatman and the


department chiefs in the following activities.
Day 1 June 17, 2010 Topics Dealing with

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Problem Employee Substance Abuse in the Workplace Medical Marijuana Legal Issues Legal Pitfalls & Practical Suggestions California Labor Laws Review Peter Flanderka, Attorney LongTerm Care Update Medi-Cal Waiver Programs Update Expansion of Assisted Living Waiver Pilot Project Mark Mimnaugh,Acting Chief, Monitoring & Oversight Section California Department of Health Care Services Update on Olmstead Act Implementation Progress of Olmstead Advisory Committee Ruth Gay, Director, Public Policy and Advocacy Alzheimers Association Member, Olmstead Advisory Committee

6/18/10 P2 I found Charles Boatman


and the department chiefs in the following activities
California Community Care Licensing Mission & Updates For RCFEs, ARFs, and Group Homes Gary Levenson-Palmer, Chief, Technical Assistance & Policy Branch Dorette Pierce, Chief, Caregiver Background Check Bureau Cathy Claiborne,Manager, Caregiver Background Check Bureau Charles Boatman , Manager, Administrator Certification Section Mary Jolls, Senior Care Program California Department of Social Services Community Care Licensing Division RCFE

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Course Approval: Applied for 16 Hours (8 Hours Each Day) ARF Course Approval: Applied for 16 Hours (8 Hours Each Day) Group Home Course

6/18/10 P2 I found Charles Boatman and the


department chiefs in the following activities.
Day 2 June 18, 2010- Topics 2010 Legislation Update 2010

CCL Implementation Plans-RCFE/ARF/GH Joan Regeleski, CRCAC Consultant Workers Compensation Insurance Update & Claims Procedures Gail Drzesiecki, Assistant Claims Manager Jan Smith, Claims Liaison State Compensation Insurance Fund California Community Care Licensing Mission & Updates For RCFEs, ARFs, and Group Homes Gary Levenson-Palmer, Chief, Technical Assistance & Policy Branch Dorette Pierce, Chief, Caregiver Background Check Bureau Cathy Claiborne,Manager, Caregiver Background Check Bureau Charles Boatman , Manager, Administrator Certification Section Mary Jolls, Senior Care Program California Department of Social Services Community Care Licensing Division RCFE Course Approval: Applied for 16 Hours (8 Hours Each Day) ARF Course Approval: Applied for 16 Hours (8 Hours Each Day) Group Home Course Approval: Applied for 16 Hours (8 Hours Each Day) NHAP Approval: Applied for 16 Hours (8 Hours Each Day) Provider Approved by the California Board of Registered Nursing, Provider Number 10821, for 16 Hours. Hotel Reservations:
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6/18/10 P3 I found Charles Boatman and the


department chiefs in the following activities.
Atlantis Resort Hotel (800) 723-6500

begin_of_the_skype_highlighting (800) 723-6500 end_of_the_skype_highlighting Room Rates: Nights of June 16 & 17 = $59.00 Single/Double Night of June 18 = $119.00 Single/Double All reservations are subject to local occupancy tax along with $10.00 resort fee + tax per night. Identify yourself as attending the Community Residential Care Association of California Conference Hotel rooms blocked until 5 PM on Monday, May 24, 2010. Reservations received after 5 PM on or after Monday, May 24, 2010 will be booked upon space availability and prevailing rack rate. Hotel Check-In Time: 3:00 PM Conference Registration: Early Bird Discount CRCAC Members On or Before May 17, 2010 = $185.00 Non-Members On or Before May 17, 2010 = $220.00 CRCAC Members After May 17, 2010 = $215.00 Non-Members After May 17, 2010 = $270.00 For a registration form, please contact the CRCAC office at crcac@comcast.net or call us at (916) 455-0723 begin_of_the_skype_highlighting (916) 455-0723 end_of_the_skype_highlighting.
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I completed one out when I worked For CHDP. Did Charles Boatman, Gary Palmer, Mary Jolls and other department chiefs complete one for their 6/18/10 activities?

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6/30/10
Violation of elderly residents in rights in respect, dignity, rights, by victimized resident in the plot to achieve DSS, CCL goals to harass Rose Garden and demand for money, made false claim of noncompliance, therefore, to deny my vendor application.

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Audrey Jeung, She was in my facility last week Tuesday and

this week Monday. The Ombudsman told me that he was in my facility 5 days a week and last week. I met with him on Saturday. Last week Ombudsman called me on Thursday and this Monday the Analyst was in my facility again on Monday and gave me a heavy fine. She was in my facility every week and the first day, she gave me a 1000 for 2 care giver with finger print from old employer, just need a request transfer. Analyst said that I couldn't teach first aid to my employee because what she calls conflict of interest. I am a certified Red Cross instructor and retired nurse and nursing instructor both theory and clinical. She gave me heavy fine on 2 charts I took home to fix. I feel so sick of her harassment decided to close the facility to have peace in my mind. I can't stand it anymore, I am seeking help from psychiatrist. When I talked to her over the phone, I could hear Audrey Jeung yelling my care giver turn on the speaker phone, and repeat again turn on the speaker phone. Ombudsman Paul told me and confirmed by Ombudsman Nicki that in San Mateo area over the period of 2 years 20 plus residential care homes close their doors, mostly due to foreclosure and bankruptcy. Please also include the one across the 222 street from me. 108 E. Hillsdale Blvd. They took care of hospice

closed for good. Care givers will lose their job and 5

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residents lost their home after 6 years. One resident 90 years old in good health had a female friend housemate in the facility; one resident was a telemarketer goes in and out of the facility to work and one dialysis resident 3 days a week, and a veteran. They all have to relocate and make their other medical arrangement. I bought the house 6 years around 1.25 million for the property only. I paid 15000 dollars yearly property tax every year. I am retired but I still have to work to pay bills. Every resident and care giver have private room and private bath. They enjoy their independent and autonomy, all my residents are ambulatory and oriented. I found an error in licensing new project. They said that my

facility is for all ambulatory bed and that was wrong

because my residents are all ambulatory but the bed are license for all nonambulatory bed. The special project from Charles Boatman and CHC Foundation and UCSF was a waste of fund resource and money. This special project was to ask care home be a participants to questionnaire for care home search. We have a lot of these services in printed material and on line with community care licensing website. There was no direct benefit to the elderly and care home residents. However, our care home fee had significant increase (1/3 ) and if pay one day late would be $ 200 late fine. That was only for 6 beds small home, it will increase proportionally depending on the number of beds in the home. In this project, we were given a PIN to pay fee. I used to pay my license fee in Sept every year, but this year I have to pay on or before 6/30/10 or would be fine 224 for late. Every time licensing come 1000 dollars for

the reason above. I will close the business. I felt sorry for my residents. They have no family; no relative, no home and no one care for them. They have a place call home. Someone takes care of them for 3 meals a day and medical appointments. If I close the facility, some of them will end up in the shelter and on the street. Paul the ombudsman told me that they received complaint for I am not in the facility. I have to work to make end meet and pay my care givers. I have to smile and bow at my boss even though I want to cry. I was always called when I am at work. I constantly worry about losing my business, my job and my home. I am not rich. I started this business out of helping people and because of my profession in nursing. I tried very hard to keep this facility and my residents but I can no longer stand the licensing threat. I would lock up the house, so I dont have to deal with evil people. I talked to the executive directors in a long term care facility. They told me that the trend in future was to turn current long term care facility to short term care and subacute care or rehab type of care for profit. Current long term care resident will go to assisted living and where do these current assisted living residents go. If small residential care home are closing at this rate as in San Mateo County, imagine the global picture of our geriatric population. Small residential care homes will extinct and what the reason to do this CHCF UCSF and Charles Boatman special project for care home advertisement and resource. I wrote and wrote for help, but I got more and more threat and retaliation from your CCL. I have reached my limit, I give up

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for 1000, then to 5700 fine and more. If I don't pay, they will sue me in

small claim, they will do wage reduction and seize my IRS tax return. They thought that they could even put me in jail for not paying, ironically. There is no law in America in these people's eye. What they said was law in abused of government power. I may be a new HFEN but I am a very experienced retired nurse who worked many years in Health Care Facilities and dealt with diseases and medication every day in the front line. Charles Boatman has not mentioned that he persuaded me to withdraw from the application process after I turned them in and order me to put in writing an e-mail by the end of the day to inform him the withdraw and he had immediately cashed the application fee from my bank as evidence by my bank record and returned the applications untouch with a letter saying that if I ever wanted to reapply again. I needed to resubmit new fee and new applications. This licensing and certification dept is non-progressive and non-productive and incompetent. I have never been contact by Charles Boatman as of today. I will continue to write on my blog and submit my articles in honor of America's freedom of speech. Someone can silence me by retaliation but they can't silence me to express my opinion.
Mr. Palmer, Chief Technical Assistance and Policy Development Branch Community Care Licensing Division. I saw your name listed as one of the speakers in Seminar in Reno Nevada hosted by California Residential Care Home Association together with Charles Boatman this year June 2010, please see my conflict of interest article, your name was on their advertising fryer. You were one of them. Correct me, if I am wrong.

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-----Original Message-----

From: sylvia lee [mailto:californianursingacademy@yahoo.com] Sent: Thursday, January 13, 2011 6:48 AM To: Boatman, Charles@DSS Subject: Fw: RE: follow up on application submitted
I would like to re-enforce the previous 2 e-mails I sent to you that I ceu priority is on medication training and dementia training, not on nutrition.
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f/u Hide Details FROM:sylvia lee TO:gary.palmer@dss.ca.gov Message flagged Monday, November 8, 2010 10:29 AM

Thank you for your information regarding to my complaint to your subordinates.

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As a Health Facility Evaluator Nurse. we do a lot of abuse investigation and survey to health care facilities. We don't count resident's pill, why LPA Audrey Jeung came to the facility every time and spend time to count pills. If you understand how med errors occur, you will know it is important to know the process how med was given to the residents and not on the number of pill left. Who has the time to count all the resident's pills. Not to mention infection control. Hand washing before and after touch pills and what the effect of your hand moisture do to the pills you touch. It is not feasible to see my residents' pills got tampered unnecessarily. This LPA are not pharmacists who involved in dispensing medication and this LPA are not nurses are trained and licensed to administrate medication. Have they exceed their scope of practice in doing this daily in their job to the assistive living residents. It is just too risky to see residents' pills got transfer from one bottle and back to the bottle. We also do not count bed sheets and we don't look under each bed in health care facility for rodents. We also do not search residents' drawers and we certainly don't break caregiver's locked door and search in caregivers' personal belongings. I have to fix caregiver's door for force entry. I wasn't there at the time, my residents and caregivers were so frightened for they were treated and insulted like criminals. It is so degrading and insulting for all law biding residents. What have the residents done to desire these treatment in a place they call home. LPA has violated all residents rights. Who do

cetp ictp 16 Hide Details FROM:sylvia lee TO:Alan.Elner@DSS.ca.gov Message flagged Sunday, March 6, 2011 3:25 PM I have scan and sent the 8 hr basic medication training. It sound like you haven't received them. I found another older copies before. I want to be consider for Basic med training 4 hr and 8 hr and I submitted the info you are looking for from the 2 hr medication safety. They are complete now. Please don't forget ICTP for RCFE, ARF a and GH. Anything that goes on Boatman's desk would be very insecure. Sylvia Lee

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16 Attached files| 9.9MB cept basic med trng 8 hr p9.png cept basic med trng 8 hr p8.png cept basic med trng 8 hr p7.png cept basic med trng 8 hr p6.png cept basic med trng 8 hr p5.png cept basic med trng 8 hr p4.png cept basic med trng 8 hr p3.png cept basic med trng 8 hr p2.png cept basic med trng 8 hr p1.png cept basic med trng 8 hr p10.png cept basic med trng 4 h p1.png View SlideshowDownload All

11/30/10
I called Boatman and let him knew that what he sent was someone else letter. I still have no denial letter from him. He casually told me to send the wrong denial letter back to him, but he DSSs breach of never follow up on Confidentiality that. mishandling of &
Clients document

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RE: follow up on application submitted


Hide Details

FROM:sylvia lee TO:Charles@DSSBoatman Message flagged Friday, March 11, 2011 12:08 PM Mr. Elner said that the package is now on your desk. I want to follow up with that and make sure that no one drop the ball. Sylvia Lee --- On Fri, 1/21/11, Boatman, Charles@DSS <Charles.Boatman@dss.ca.gov> wrote: > From: Boatman, Charles@DSS <Charles.Boatman@dss.ca.gov> > Subject: RE: follow up on application submitted > To: "sylvia lee" <californianursingacademy@yahoo.com> > Date: Friday, January 21, 2011, 4:37 PM > Sylvia: thanks for the reminder. We > need to reschedule our call to this afternoon. Please give > me a call so that we can discuss. Thanks. > > Charles Boatman, Manager > Administrator Certification Section > 744 P St. MS. 9-14-47 > Sacramento, Ca 95814 > Direct line: 916-654-5859 > Fax: 916-654-1808 > > -----Original Message----> From: sylvia lee [mailto:californianursingacademy@yahoo.com] > > Sent: Tuesday, January 18, 2011 12:42 PM > To: Boatman, Charles@DSS > Subject: RE: follow up on application submitted > > Reminder to telephone conference on this Friday. > All application submitted with med training and demantia > and on line courses. >

3/11/2011

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Incompetent state employees retaliation, abuse of power to

elderly I am reaching out to seek help from anyone who care to stop these suppressions from government agency call Department of Social Service Community Care Licensing, Licensing and Certification. These happened over a period of time since 2007 and until today. I complained and complained. Complaint letter ended up on the perpetrators desk. I went to see them. The problem escalated and got worse. Today, ,March 21, 2011, is another big setback to me. My heart dropped to the bottom of the ocean. I am completely exhausted and depress and completely paralyzed due to major depression as caused by conspiracy, retaliation and suppression from DSS, CCL, L and C. Can a policeman and the judge abuse their power given by the public and pay by the public to search and arrest their protected public for the sole purpose of retaliation (speaking up), suppression (shutting me up), conspiracy (abusing their power). Do these public employees from the State get punish for
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wrong doing? Retaliation do get stop by someone. On March 21, 2011, at 10:30 am, this is the date and time he set for calling me because I called him on last Wed, Thursday, and Friday, because I wanted to know the result of his decision, and does that really fit into my assumption that licensing came down every time under his direct, including the house search of my alert and oriented elderly residents and care givers personal belonging in their own rooms. On March 21, 2011, Boatman called me and said that your application was denied, I couldnt give it to you. I asked Boatman for the reason and he said that because I was not in compliance with my care home. I told Boatman that I was expecting him to say that to confirmed my suspicion that Community Care Licensing came to my care home and gave us a 22640 dollars plus fine on my care home on March 18, 2011 which is 7-10 days I would talk to Boatman again but he keep putting it off on Monday. I wanted Boatman told me in his own word and I wanted to hear from him. Last June 30 licensing came to raid my care home to do a narcotic search to my elderly residents was 7 days that Boatman said that he would talked to me again. The whole scenario got repeated. Prior to this Licensing had not been in my facility for 2 years and we had no fine for the past year. In the November 2010 meeting with Susanne Roman Clark, She complained that CCL had 4 counties to inspect. As you could see what happen here. Last 3 ways conversation with Charles Boatman and retired Tom Shetka who misleaded me to believe that he was representing Californian Dept of Social Service, He hung up and threatened me that I would be called to the ALJ Administrative Law Judge which had never happened. I called Boatman to follow up with the ALJ meeting because nothing happened for a very long time. Then, Boatman suggested that he will have new analyst, Alan

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Elner, who seems to be very kind to read my application. I was so naive to believe that I could still get the vendor status after struggling for all these years with DSS CCL. In our last 3 conversation with Tom Shetka and Boatman, after suddenly without announcing what they were doing, we got reconnected after Tom and Charles discussed without me, to make me an offer to refund my application fee and dont ever apply again. I refused. I told them. It is not the money that I have already paid and cashed by the dept long time ago. It was about the amount of work I put in, the sleepless hours, hard work, the hope I put in this work. I want to be read fairly. Then the result of that conversation was to take to the ALJ which never happened as I follow up. Boatman told me Alan Elner will read my application. I worked with Elner for a long time because he wanted the slides rearranged, he wanted this and he wanted that. I do everything for what he wants. He finally told me that it is on Boatman desk now for approval. Audrey Jeung from San Bruno licensing came and gave me a huge fine. And I called Boatman for his decision. He deferred the decision until Monday March 21, 2011 at 10:30am and told me no When I heard what he said, I was choked with my tear but I have to hear it from him to confirm. All of them, Audrey Jeung. Charles boatman, Susanne roman Clark and Alan Elner all have their name@dss.ca.gov as their office e-mail address. I called Elner, he said that he got nothing to do with Boatman decision, he was only one to decide not him, Elner call Boatman Charles. He said that he couldnt understand me because I use too many pronounce. He was playing good guy, elner to get me to revised on my application and give me false hope, and Boatman was doing the bad guy to get rid of me.

Community Care Licensing came to inspect my care home and gave me a fine for taking care of elderly for 30 thousand dollars and a fine of 150 dollars a day. According to title 22, It stated that if residents were injured, harm or there was a death in my facility and is avoidable, the facility would be fine for 150 dollars a day. There was no one fell in my facility, no one got hurt and no one ever die during the whole time I open for business in E. Hillsdale Rose Garden. My facility record on the community care licensing record was I will fax you ombudsman report to substantiate that. It is a fact. My facility had never been put on probation since the 6 years that we are in operation and even now I am still on their website record. You will be the judge to this but you must read from my journal since 2007. I lose my own home for 40 years to foreclosure and tried to keep this care home opened. Now,. Susanne Roman Clark signed letter stated that she will sue me in small claim, do a wage reduction, and report me to IRS extra for their fine. As I told her in our last meeting November 2010, money you take away from me is money you taking away from these elderly residents. I asked her where did these fine money goes, she never responded to me in this question. I will closed this care home after talked to Susanne Roman Clark from Community Care Licensing several time on the following Monday after Audrey Jeung came to issue a 22460 dollars fine to me Her response was that it was you who said you were going to close it. Yes, I have to pay 6 low pay elderly residents who have been in the facility for 6 years in a different care home, not of their choice and going through a transfer trauma. My employee would have to find another place to live and lost her job.

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Right now I am completely depressed, exhausted and paralyzed by being punished b y these people. What is justice and what is America democracy. What I have done to the elderly? I treated them like my family member for the last 6 years and what the dept DSS CCL L&C had done to the care home, esp me they targeted on for retaliation. In 2007, I applied for vendor to teach administrator class to DSS certification and licensing dept. Denied by the department, fee confiscated and I was sued by the State of California and administrator status put on hold indefinitely because of the lawsuit. No one remembered that there was a hold on my administrator status due to the lawsuit. This is a hole in the department system. I actually help the dept to resolve this indefinite hold. I went to renew my administrator status because I have my business to run. I did everything right to renew; CEU completed, send in fee on time. Fee was cashed by the CCL certification and licensing dept but never get a certificate to show that my status was renewed. I kept calling the dept, no one could tell me what happened. The answer was Your name is not there. You are not on the record. Boatman, dept manager after I submitted all my evident and his investigation said that he would send me the certificate. I waited 3 more months but nothing came. I followed up and called to remind him. He didn't remember a thing of what was promised to send me. Asked me to re-send every proofs and documents for an investigation, another investigation just completed 3 months ago. He couldn't remember what was done and said. Fortunately, I kept good record of my documents and cashed check retrieved from bank. His supervisor Shekta called to talk to me, we argued, he insisted on me paying the late fee. I was never late on paying the fee. It was the Dept who put an indefinite hold on my record while I was threatened to be sued by the Dept. I was sued and treated like a criminal because I want to teach a course and was denied by the dept. During those 2 years, I have to hire someone to work as an administrator to run the business for me. When I eventually got re-instated, there was never an empathetic sorry from anyone in the dept. When I followed up from time to time to the dept, Mr. B would tell me that he was consulting a second lawyer from the State Dept. I told myself, who represent me as a tax payer when he was consulting 2 State lawyers on a simple matter over a long time that they are at fault, they tried but couldn't evade the responsibility. Clearly, if I didn't follow up on this, no one knew what happened back in 2007 and no one cared. My administrator hold status will never be lifted. After 2 years, my administrator status has just been re-instated. I wanted to apply for vendor again. Submitted all application for elderly, adult and group home both initial and continue education and online CEU in 9 categories. All fee for each categories were paid and they collected and cashed out by the dept. All material to be reviewed had been sent. Mr Boatman called me and persuaded me to withdraw. He said that I am not qualified. (I have a different opinion

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on that. I believed that I am qualified per the dept published requirement). I remembered, Boatman called me the date after our 3 ways conference to make sure that I met the deadline he set for me. That is by the end of the day to send him an e-mail to withdraw from the application. He never told me that he would take my fee. I spent a lot of time to prepare and design and write up the curriculum and lesson plan. It is harder for me to put in an entire curriculum together than to have someone just read and comment on it, especially if they have been doing it for a living and for many years. I have already done all the work. I have everything to lose, if I didn't follow through, however, for them. By persuading me to withdraw, they took the fee for having to do nothing in return. I did withdraw the Adult Residential Home (ARF) and Group Home (GH), so that they can facilitate the review process on just Resident Care Facility for the Eldery (RCFE). It didn't happen that way. I got arf and gh applications return un-touched and a letter that tells me, I needed to re-submit the fee if I would apply again. Why did they remind me that because I just persuaded by Mr. B to withdraw. He should advise me before I made the decision. He is not in a position to persuade me to withdraw and the decision should be on me and only if Mr. B would disclose the fact and condition as explain in this letter. I felt that I have been trick to make a wrong decision. They have confiscated my fee. This was what happened in 2007. The dept took the consideration, my fee, but not performing their duties, they cashed the fee I submitted but not sending me the administrator certificate. I have to wait months to get my rcfe application back after calling them to follow up many times. Please check on Ms. Munt's work attendant. She always has out of office auto e-mail response. Sometimes, even she stated that she would return on this day in the e-mail, but her voice mail would have a recording saying that she is still out of the office. I waited extra months for the rcfe application back and she made irrelevant and general comments on my application that I wonder did she read my package and I have reason to believe

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that she didn't read my application documents or she has confused with my application material with someone else. I wrote e-mail to Boatman to discuss with him. He preferred not to respond to me. I worked very hard to re-submit my new revised package. Ms. Munt wants everything, and everything not listed and published on the dept guideline as requirement for application. When I had a 3 way conference with Boatman, he kept saying that to follow the guideline published by the dept which is all wrong. What they want was not listed on the guideline. It is totally different from what is on the guideline. I seriously doubted if they have a double standard. What they said is the regulation and the law. I finished and send out the package meeting the deadline they set for me within 30 days. I spent days and nights working on the project. I mailed out my package and e-mail powerpoint to him. I followed up with a phone call on the Monday I mailed out my package to alert Boatman that I mailed out my revised curriculum and it was on time. They never send me any acknowledge that they have received my package or what is going with the review process. All you do just kept waiting and usually for months with no acknowledgement. It has been 6 months now that I haven't heard back or even a letter of acknowledgement about they received my application and my package. Just like my administrator certificate in 2007. I sent in everything and check cashed but I never get any certificate in return. When I called to follow up, no one could tell me what happened and why I didn't get a certificate. Even after the investigation and Mr. Boatman promised me the certificate was coming. After 3 months of waiting, I called him to follow up and he would forget everything he said and told me to send all document in again and launched a unnecessary and repeated investigation. That was why it took 2 years to straighten out this mess with a lot of time, money and energy waited on my part for the State Dept's mishandling of documents and mistake. This is what happened to my residential care home from DSS certification and licensing unit and community care licensing' act of retaliation. I returned the revised RCFE ICTP to DSS certification and licensing unit. F/U called to Mr. B on last Monday to make sure he knew I sent out revised package as required within 30 days. He said that he would talk to me on July 6, 2010 Tuesday. On Wednesday, June 30, 2010, licensing analyst, Ms. Audrey Jeung, came to "raid" my elderly resident care home. Just 7 days prior I would be talking to Mr. Boatman again, Community Care Licensing analyst came and did a complete search on residents' and care givers personal belonging. Residents' rights were violated. The Department of Social Services and Community Care Licensing failed to properly train their analysts in protecting elderly residents privacy, rights, quality life and respect and not to disturb them from peace and enjoyment in their own home. Of course, analyst had exceeded her limit and scope of responsibilities during the search,including acting like a cop and narcotic squat with a warrant from court, unable to come up with evident to incriminate residents in the search to charge the facility, didn't explain and state purpose of the search to the alert and oriented elderly residents. Community Care Licensing work in collaboration with DSS certification and licensing dept in Sacramento to retaliate on facility owner and in abusing elder care home residents who resided in E. Hillsdale Rose Garden in San

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Mateo. Elderly resident were victimized in accomplishing Mr. B of Licensing unit for his own personal means. Please read Part 2 of the story to find out reaction from the elderly residents. Mr. B is Charles Boatman in Sacramento Ms. A Audrey Jeung Analyst in San Bruno Office Incompetence California State authority official retaliation involve in elder abuse of care home residents. On Wednesday, June 30, 2010, licensing analyst, Ms A, came to "raid" my elderly resident care home at around 3:00 pm per my care giver who was calling me for help. Later, Resident 1 and Resident 2 who were sitting in the living room asked to speak to me. They told me that someone who has no make up on (I think they meant untidy, disorganized look and in a nerve wrecking, impulsive manner) and hand gesture to described how she dress and look came to her room and opened all her drawers and count all the bed sheets and looked under the bed. My female resident was very fearful. She didn't know what was going on. The intruding licensing analyst was acting like a narcotic squat. I asked my residents did that person knock on your door before entering your room, did she introduce herself, did she explain what she was doing and did she ask for your permission to search into your personal belonging? My resident said no, and then added that the person did ask to open her drawers. My resident didn't want to be rude. She gave permission for that one. I told my resident that they have rights to refuse for the search in their personal belonging from intruders. Resident said that she was so afraid and it came rather unexpected in that June 30, 2010 afternoon. She used to enjoy her peace and quiet in her own room. That resident was angry at herself that she allowed stranger for searching through her personal belongings against her own true desire. All my care home residents are ambulatory and alert and oriented and very intelligent. Another male resident told me the same thing that his personal belonging in his room was searched and he said that analyst found a bottle of pills which the dialysis center gave to him. He was an end stage renal disease resident with vas cath on his chest for dialysis 3 times a week. He said that he didn't know that he had to turn the bottle of pills into us. He had kept it with him for diarrhea and he had not told anyone about this bottle of medication. He felt very guilty that we got cited for his false. He was very apologetic to me. I don't want to say more now because I have to deal with these people for fines she gave out to me $1000 for the first time, as Ms A cited on the paper, unjust damage to my residents post traumatic distress, emotionally. This is how retaliation can cost you. Resident 3 is a 90 years old man, very witty and alert, he kept asking, would they close my home down. I told my residents that they came here for me for retaliation. It had nothing to do with them. Resident 1 sighed with a relief and told me that she felt much better now after talking to me. The residents were so unhappy and disturb that they would like to petition a complaint for what happen to them on June 30, 2010 in their home. What is quality of life? What are resident rights and

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what is privacy and respect? We have to send these analysts to learn to do their job again. They are disturbing my residents peaceful life and treated like a criminal for not committing a crime. This happened in United States too. The country may be different but people who are in power are the same, an example of abuse of power and authority. I am just someone who wants to share my feeling whether you like to hear it or not. They were shaken. My care giver's face was reddened and I afraid that she might stroke out. I wasn't present so I couldn't feel the heat they were describing to me. One more note on these, my direct care giver has her own private room and private bath. All my room and bath are private in the house but I took resident with SSI and veterans. Why did analyst also search into my direct care givers belonging? What was she doing in the care givers room? Was she insane or under some kind of influence? Was she doing something out of her scope of practice and responsibilities? I couldn't understand this as of today. I am expecting more big trouble or back stabbing to come. This is the prize to pay for making a complaint. Analyst need to respect personal right as well as resident rights. She is not a cop and we are not criminal to be treated and insulted as one. If she want to search all over the house, she better bring a warrant from court. Community Care Licensing analyst didnt have the right to search a civilians home without a warrant and all my residents has no prior criminal record and no evident to show that residents had broken the law or concealing illegal narcotic or firearm that desire elderly community care licensing analyst's thorough search into their personal belonging. The analyst was actually abusing and harassing the elderly residents she supposes to protect. Even my elderly residents believed that analyst has exceeded her power to search without evident. My residents were harassed, insulted and intimidated. We have no fire arm and narcotic in the house. This is a job well done Mr. Boatman and your company, by putting the pieces together. Licensing has not been here as long as 2 years and showed up just 7 days prior to talking to Boatman again. Last time when I talked to Charles Boatman and Sandra Munt in the 3 ways conference call, they ask for if I have any citation in my facility more than one time individually, this is perfect timing which lead me to think that Mr. Boatman asked CCL analyst to purposely search into my residents and care givers personal belonging. I am not afraid of speaking up, and complaint even thought costly but I get to see some of the ugliness in people what America needed to change with the slogan to stop elder abuse. Community Care Licensing for the elderly is the abuser not the protector of the elderly. It is very questionable about their analysts' competency training to do this very important job. My residents in house are traumatized and they felt very insecure in their own home. They felt devastated and insulted. They told me that this kind of raid never happen to them before in their life, but it happen here in the elderly resident care home. They didn't feel protected. They couldnt enjoy live in peace and relaxation. They lost self control and self esteem. They were made to feel like a criminal and slip deeper in depression and paranoia. My residents are not demented; they are very smart and couldn't be fool. They voluntarily asked to petition for a complaint as their healing process, hopefully to regain their self control, individual right, respect and dignity again. At their tender age, they should not be mistreated as this is an elder abuse by the community care licensing and their abuse of power. To-morrow is Resident 1's birthday, I promised to help her draft a complaint letter to heal her emotional wound, but I just didn't know where to send for her. In the worse scenario, I will not be a vendor to teach the administrator classes. They have confiscated all my filing fee. Community Care Licensing could fine me as much as they want. I will close up my care home. 5 elderly will lose their home and care givers will lose her job. It is still worth to pursue justice because I still believe in justice. I have all my residents behind me for support. My residents are law abiding elderly who would not even step on the front lawn and prefer to walk around the grass patio, as resident 4, a war veteran. My residents wanted me to speak for them and help them to voice their concerns. My suggestion through these was that the State government should trim incompetent, non-performing, abusive rule enforcers from their payroll and has the government system check to make sure that no rule enforcers are abusing their trust from dependent and law abiding citizen and abuse their given power for their own means.

Part 3 It is unlawful for analyst to abuse elderly care home residents. Small care home operator has to pay increased license fee way out of its proportion. If a less than 6 residents care home pay the license fee one day late, there will be a 200 dollars more mandatory late fee from the department of Community Care Licensing. I am very proud of what I did with my care home residents. I only have SSI and veteran with no family to care for them. I could see what big different it made to them after having a stable home. They taught me "It is happier to give than to receive gift from someone." Licensing unreasonable "raid" to my care home and put a fine of $1000 dollars on my facility as retaliation. I would want this analyst and the conspirators behind the plot that I am an insignificant person with a heart to care for and help the elderly. I want to see them happy. We are mutual friends. Our board and care home don't receive and funding from the government or any other source and one dollar of fine you charged me is a dollar you rob away from my residents. My care home residents are in these together. I talked to a California Health Care Facility Evaluator Supervisor, who has worked in her current position for more than 10 years. I asked her" Have you ever in the job search facility resident's personal belonging?" She paused for a moment and replied" Once." She explained to me that it was a case of missing personal belonging in a Skill Nursing Facility and the demented resident was hoarding up things. "Of course, I have to ask for the resident's permission first before hand" she said. I told her what happen to my care home last Wednesday. She shook her head and said this is highly usual and it was definitely elder abuse. They have to be very careful with resident dignity, respect, privacy and rights. Even then, they never do blind search. There must be a relevent complaint, they have reason to believe that this resident had done it and they knew what they were looking for. It was not purely motivated by retaliation. Who were these analyst who came to search my residents personal belonging in our home? They don't have warrant from court and right to search civilian home in their job description. Searching care home residents in their licensed residential care home was these Analysts' every job or just my residents in my home. Charles Boatman said that he would called me Tuesday 7/6/10. He never did. This has been three day after 7/6/10 he didn't call. He sent an analyst to raid my residents and our home just 7 days prior to 7/6/10. He thought that he had nailed me this time. He could close the case and close my care home. He told me once that this is his project which is to deal with me for himself and that group of California Social Service Department officials, whoever with e-mail suffix @dss.ca.gov A When Foreclosure Threatens Elder-Care Homes Original source: http://mobile.nytimes.com/article;jsessionid=A8B185E321265C40A6A2EA590075258 B.w5?a=581648&f=19 New York Times By Laurie Udesky April 18, 2010 In September 2009, Sgt. Rick Turini of the Santa Clara County Sheriff's Office drove to a house in San Jose to carry out a court-ordered eviction. With foreclosures in Bay Area counties near all-time highs, the office had been routinely evicting 35 to 40 households a week. But this property was different: It was a board-and-care home for the elderly. Neither the residents nor their families had been warned about an eviction, said Sergeant Turini, who does not recall the home's exact address. When he arrived with his partner, the house was still occupied, and the distraught daughter of an elderly bedridden woman was struggling to get her mother into a car. A couple of teenagers doing homework in the living room looked up at the officers in shock. "We got a call from Adult Protective Services letting us know that the house we were evicting had four or five bedridden residents, and the guy was ignoring the eviction notice," Sergeant Turini said, referring to the owner. "I couldn't believe it had gone this far." He said the sheriff's department worked with agencies to arrange for the fragile inhabitants to be transferred to other facilities or sent home with relatives. "Here at the sheriff's office we're not going to put a person who can't take care of themselves out on the street," the sergeant said. Because of a loophole in the law, owners of residential-care facilities for the elderly - who often double as administrators - do not have to tell their residents or the residents' families if they miss mortgage payments or are on the brink of foreclosure. An analysis of data by The New York Times shows that more than 100 elder-care homes in the Bay Area were under foreclosure in the last six months, and that as many as 700 residents - who often need help with bathing,

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eating and other daily activities - may have faced eviction. At the time they are licensed by the California Department of Social Services, owners of the homes are required to show enough financial wherewithal only to cover three months of operating costs. Unless complaints are made to the agency, current law requires that these homes be visited only every five years. "Who is minding the shop?" asked Anthony Chicotel, a staff lawyer with the California Advocates for Nursing Home Reform, which is cosponsoring legislation to increase protections for elderly residents in these homes. "The law doesn't really say. There's no obligation for them to do anything if they fall into financial distress." This means residents, their family members and even the staff providing care may not find out about a property's financial troubles until they see an eviction notice or a sheriff at the door. Armed police officers could forcibly remove residents from their homes "without any notice, without preparation, without any arrangements for an alternative residence," Mr. Chicotel said. "Not only are they losing their home, but they are losing the services that allow them to live." Tippy Irwin, executive director of the Ombudsman Services of San Mateo, said this trend of ousting elderly residents without warning was "unprecedented." Her office has handled eight foreclosures of elder-care homes in the last two years, and few owners gave warning to residents or their families. Ms. Irwin said her staff had to scramble to find new places for the residents. "In one residence, we got wind that the sheriff had issued a three-day notice to move people in the house, and that was a Friday," she said. "We had to move them all in one day. It's not the way it should happen." "Every one of these owners has been in denial," Ms. Irwin continued. "They themselves are going through hell. They're losing their homes and their businesses. Not one of them has acknowledged what's happening." Brenda Wing experienced this denial first-hand in February when she went to visit her 84-year-old father in the Northstar Manor care home in Woodland. When she arrived, Ms. Wing said, there were three papers stapled to the door that said the house was going to be sold at auction. She called Stephanie Khan, the administrator, and was told that it was a misunderstanding, that the owners were refinancing. Then, on April 7, the sheriff served an eviction notice, Ms. Wing said. She called again, and Ms. Khan again said it was a misunderstanding. Then, Ms. Wing said, the conversation turned ugly. "She was really angry and said, 'You're asking me about personal finances!' " Ms. Wing said. "I said, 'No, I'm asking you if my dad is going to be put out on the street!' It was such a hideous conversation that I had to hang up." Ms. Khan confirmed the conversation and the posting of the eviction notice, but said that a loan modification was being negotiated and that the bank had lost the paperwork. "I wouldn't tell her about my mom's financial business unless it affects the residents," Ms. Khan said, "and the loan modification attorney said that it won't affect the residents." She refused to identify the loan modification lawyer, but said that if she and her mother had been told to evacuate the premises, she would have told the residents and their families. "I would tell them to find alternative housing and give them enough time," Ms. Khan said. Records from DataQuick, a firm that tracks 83 million properties in the United States, show that Northstar Manor was foreclosed on and is now owned by Wells Fargo Bank. Kevin Waetke, a Wells Fargo Home Mortgage spokesman, confirmed the bank's ownership, but said that as soon as the bank learned it was a care facility with elderly residents, it delayed the eviction. "We are working closely with the families and have assured them that we will provide all the time they need to relocate the residents in appropriate housing, however long it takes," Mr. Waetke said. Alexandra Morris, a gerontologist working with the Alzheimer's Association of Northern California, said that many occupants of these homes had dementia, and that an abrupt change could cause severe anxiety and decline known as transfer trauma.

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"People with dementia focus on familiar people, and familiar aspects of an environment," Ms. Morris said. "That's their anchor, and they can quite literally feel adrift when they have to move." Agencies that oversee these residential-care facilities for the elderly - which typically house up to six patients - have no reliable data on which homes are threatened with foreclosure or have closed because of it. But a New York Times analysis of licensing and foreclosure data indicated that about 16 percent of the 1,600 Bay Area properties licensed as small residential-care homes has been in some stage of foreclosure since June 2006. According to RealtyTrac, a company that compiles foreclosure records, that includes more than 100 homes under foreclosure in the last six months. It is impossible to tell from the data how many of these were operating as residential-care homes during the foreclosure proceedings or thereafter. But those properties housed as many as 700 elderly residents. Thelma Tan's elder-care home, April Garden, in Saratoga, was among the properties in foreclosure on a list RealtyTrac updated April 4. Ms. Tan said she worked out a deal with her lender on April 5 and defended her decision to keep staff and residents in the dark. "There's no need to alarm the families," she said. "Of course, if something drastic was going to happen, we're required to give them notice." Community Residential Care Association of California Charles Skoien, Jr., director of the Community Residential Care Association of California, said he was unaware of the spate of foreclosures and evictions in elder-care facilities. He said the licensing agency should be in those facilities long before "something like that is going down." Asked about legislation that would tighten requirements, Mr. Skoien said: "I think we have adequate regulations now. I don't think we need more." State Senator Mark Leno, Democrat of San Francisco, has introduced legislation that would make it less likely that the elderly residents in these care facilities would have no warning of a pending foreclosure. It would require people licensed to run such facilities to notify the licensing division of the Department of Social Services and the residents or their legal representative within 24 hours of notification of foreclosure, bankruptcy, missing a mortgage payment or the prospect of a utility cutoff. The bill would also fine owners who failed to do so $100 a day, and permanently disqualify them from operating elder-care homes in California. A vote on the measure is not expected before June. Ms. Irwin, the San Mateo ombudsman, hopes it will pass. "We've had a terrible time in this county, and we kicked up a storm," she said. "We need these protections in the law." Find Charles Boatman in the following activities. He was the one approved and gave the CE unit Day 1 - June 17, 2010 - Topics Dealing with Problem Employee Substance Abuse in the Workplace Medical Marijuana Legal Issues Legal Pitfalls & Practical Suggestions California Labor Laws Review Peter Flanderka, Attorney Long-Term Care Update Medi-Cal Waiver Programs Update Expansion of Assisted Living Waiver Pilot Project Mark Mimnaugh, Acting Chief, Monitoring & Oversight Section California Department of Health Care Services Update on Olmstead Act Implementation Progress of Olmstead Advisory Committee Ruth Gay, Director, Public Policy and Advocacy Alzheimer's Association Member, Olmstead Advisory Committee Day 2 - June 18, 2010- Topics 2010 Legislation Update 2010 CCL Implementation Plans-RCFE/ARF/GH Joan Regeleski, CRCAC Consultant Worker's Compensation Insurance Update & Claims Procedures Gail Drzesiecki, Assistant Claims Manager Jan Smith, Claims Liaison State Compensation Insurance Fund California Community Care Licensing Mission & Updates For RCFEs, ARFs, and Group Homes Gary Levenson-Palmer, Chief, Technical Assistance & Policy Branch Dorette Pierce, Chief, Caregiver Background Check Bureau Cathy Claiborne, Manager, Caregiver Background Check Bureau Charles Boatman , Manager, Administrator Certification Section Mary Jolls, Senior Care Program California Department of Social Services Community Care Licensing Division RCFE Course Approval: Applied for 16 Hours (8 Hours Each Day) ARF Course Approval: Applied for 16 Hours (8 Hours Each Day) Group Home Course Approval: Applied for 16 Hours (8 Hours Each Day) NHAP Approval: Applied for 16 Hours (8 Hours Each Day) Provider Approved by the California Board of Registered Nursing, Provider Number 10821, for 16 Hours. Hotel Reservations: Atlantis Resort Hotel (800) 723-6500 begin_of_the_skype_highlighting (800) 723-6500 end_of_the_skype_highlighting Room Rates: Nights of June 16 & 17 = $59.00 Single/Double Night of June 18 = $119.00 Single/Double All reservations are subject to local occupancy tax along with $10.00 resort fee + tax per night. Identify yourself as attending the "Community Residential Care Association of California Conference" Hotel rooms blocked until 5 PM on Monday, May 24, 2010. Reservations received after 5 PM on or after Monday, May 24, 2010 will be booked upon space availability and prevailing rack rate. Hotel Check-In Time: 3:00 PM Conference Registration: Early Bird Discount CRCAC Members On or Before May 17, 2010 = $185.00 Non-Members On or Before May 17, 2010 = $220.00 CRCAC Members After May 17, 2010 = $215.00 Non-Members After May 17, 2010 = $270.00 For a registration form, please contact the CRCAC office at crcac@comcast.net or call us at (916) 455-0723 begin_of_the_skype_highlighting (916) 455-0723 end_of_the_skype_highlighting. 6. Boatman was giving CEU that approved by himself and participants were charge for a fee to attend. This is conflict of interest and Gary Palmer was also top on the list as presenter. Audrey Jeung in community care licensing prohibited me to teach my caregiver for first aid when American Red Cross approved me and American Red Cross didnt state any restriction on whom I could teach. Jeung called it a conflict of interest. Who made the rules? How come Boatman can get away with issues with out getting questioned, but the care home operator would be punished by fine. I and my friends are getting out of this residential care home business due to reason from my previous articles. To name a few, like government agency incompetency, retaliation, suppression and intimidation. Some residential care homes were doing a hard job to take care of our elderly population and government received financial gain from us. I have to paid to keep these elderly to stay in my home because I couldn't stand to admit business failure. I want my dream of caring people to carry on, at least for a while. I will close the door and have peace of mind and I should take no more threat from the government. In California, Residential care home are private entities. We got no government funding like Medical and Medicare. We are doing everything to meet the licensing demand but what have they done to help us, except the ever increasing penalty and fee. As in my case, it is an intentional retaliation.

7. Like a Ghost in the Haunted house, Audrey Jeung made her appearance again and asked for more money from me on Last Thursday. On Friday, I told her, I would deliever the 1000 dollar to her office on Friday or this coming Monday. I was out to a survey with my team and by car pool. I would not be anywhere around San Bruno. She want more penalty money for me not signing the forms she left to me to complete and I faxed back to her. She never give instruction on what to do with the form. I filled them out and faxed back and Jeung wanted me to sign on it. I haven't heard back from her since that Jeung wanted my signature until last Thursday she showed up and demand more penalty money. There was no communication between me and her on what she wanted me to do with the signature or what she wanted from me. I will give her money as she demanded. Audrey Jeung again harassed and threatened my caregiver and residents in house who felt nausated with her un-professional conduct that Jeung will come back again and again until we pay her the money. Jeung was acting like a debt collectors. I have been thinking and thinking should I pay? I was not at false and I was not given a chance to defense myself. I believed that it was from retaliation and intentionally targeted again and again from my previous account with the department. I have to decide whether I wanted to continue with this. The Community Care Licensing Department threatened me with small claim lawsuit and I have been getting letter to ask me to pay, or by wage reduction and civil penalty with interest. I talked to resident Betty last week. Betty told me that she hope that I am not selling the property due to licensing harassment because this home is their home. So, I went home and thought if I can just pay them the money to settle this if this is the sole purpose for giving us the agony and I can continue to operate because it would take a lot of effort and time to relocation the residents and have them adjust to a new living environment. I have already drained by this failing business over the years and on top of all this harassment. It was easy for me to say I had enough and close down the whole facility. Should I live under this licensing nightmare and abuse of their power and conspiracy and retaliation and corruption? I have never heard back from Charles Boatman, he never called me since June 6, 10, but he has already responded to me with his department action. My care home was fined raided by LPA Jeung, violating the patient's right and emotional abuse. The residents were anguish about the facility was going to be closed down by the licensing devils. They are going to loose their housemates for 6 years and a place they call home for the last 6 years. 8. My care home care giver was called by CCL LPA Audrey Jeung from San Bruno Community Care Licensing. She want to see me in her office either on 11/17 or 11/19. Last time she come to my care home, she gave me a fine of 5700. This time she want a over 10000 dollar fine or put me in jail for taking care of the elderly she abused. Audrey Jeung, I am a Health Facility Evaluator and a retired nurse. I can teach you elder abuse. 9. In my conversation with several local long term care facility regional director from a cooperation, their clients got sicker and more acute. Their current long term care residents would be placed in assistive living setting. Do you know that certified nursing assistant in long term care facility can only do activities of daily living and no medication? In Assistive living, there is uncertifed and minimally trained aide who pass med to the residents from their centrally stored medication storage and call that medication assistant. As a care home operator for longer than 4 years, if the elderly in assistive living are getting older and sicker and used more medication, for patient safety reason, this analyst job from the department of social service should fall under California Department of Public Health. Please google in "charles boatman ccl" and click www.amazines.com click more articles from this author to see what this Licensing analyst from community care licensing doing to care home. These analysts as I have experienced with my care home are not properly trained and as evident by their inspection and specially in their last retaliative appearance. The analyst would routinely spend time counting all the residents' pills in the facility. As a Health Care Facility Evaluator Nurse for the State of California myself, it is not important on the number of pills left in the bottle, it is more important on how the aides pass their centrally stored medication. It is more important that the medication aide and caregivers have given to the residents the right medication to the right residents, right time, right dose, right route, right frequency, right documentation and right purpose. What is counting of the pill justified? It is more important on how they pass the pills. It is not the Analyst's job to count the sheets on bed. It is not a analyst's job to look under every bed for rodents. It is not necessary to search all resident's personal belongings for what? illegal drugs or firearms? These analysts have abuse their power to search care home without a warrant in my place of business. Analyst abuse care home resident that they suppose to protect. California Department of social service has shown deficiencies in traineing their analysts by violating the patient rights, dignity and respects. We do resident abuse investigation, quality of care and quality of life and more. Analysts from Department of social service abd Community Care licensing harassed my residents and intimidate them by blindly searching residents' personal belongings and care givers personal belonging and pray to find something that they have accused the licensee for. If the licensee was being target for their search as an act of conspiracy and retailation for fine and accusation from the department of social service. Please come search the licensee's home, not my elderly residents. As a HFEN we never do what they did to the care homes. I want analyst Audrey Jeung from San Bruno office know that we have patient's right in self administration of medication. My residents are alert and oriented x4 and they have MD certified that they can self administer med. They knew that this is their right. Licensing fine me for not knowing the residents' rights. This analysts don't monitor side effects of medication and why these analysts come to mess around with residents' medication every time they come to the resident home to count all the residents pills and disturb their living. These analysts are not nurses and they are not pharmacist, so what is Counting the number of pills in the bottle mean in their job. DSS CCL analyst practice outside their job responsibility. Analyst Audrey Jeung's routine work day was to go around the care home and count all the pills and count the layer of each bed sheets, look under each bed and search each residents and care givers drawers and my care giver locked her room and her lock in her entrance door was forcefully broken and we have to fix it after Audrey Jeung left and no one single apologies but a fine on everyday and she gave my care giver a fine of 5700 dollars last time. I have never gotten 5700 dollars of rent from my residents per month. What do these analysts know about hand washing between counting and cross contamination, moisture from her hands do to the pills. Need not to say, we treatment by the department of social service and community care licensing was a conspiracy of retaliation. I have complaint but no one care, no one responded. 10.I have just received one e-mail from Mr. Boatman. He said that I will be getting his denial letter in the next several days. In his 2 sentences short e-mail. He started with " As you have requested." which was wrongfully stated. I never requested of him anything and even if I have requested anything at all. He had not responded to me all those months. He was responding to Gary Palmers' request, the division chief. Gary Palmer was the first on the list

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to present on June 16, 2010 in Reno Nevada along with Charles Boatman ACS manager for California Elderly Residential Care Home Association whom had charged attendee in that conference for more than 200 dollars a seat. We shall not assume the letter will get to me until it actually in my hands. As of now, I have not gotten any denial letter from him. Gary Palmer said that "within the next two weeks I will get a response from Charles Boatman on Oct 25,2010 until now. Charles Boatman's 2 sentences long e-mail and mistakenly stated from the begining that " As you have requested". Here, was Charles Boatman doing something with exception that is to respond to applicants? What is the policy and procedures in State of California to their applicants? What is his office standard of practice to program applicant? No notification, no acknowledgement on receiving of application. Fee and money got cash right away but never heard anything back on what was being done for years and if you asked them to follow up when you ran out of patient. The staffs and manager would even forget what they suppose to do as dual diligent duty to us the applicants and tax payers. I have waited a year with no respond and I e-mail Charles Boatman with no response. Division chief, Gary Palmer said within 2 week became a month, still it was only a 2 sentences e-mail stating that I will get a denial letter from him in the next several days. I will go to Sacramento for my own training. I would be here to get his letter next week. I wouldn't be too optimistic to get that letter until the letter is in my hand or it didn't happen. I mailed out 70 curriculum and on top of that 3 initial program curriculum. His response would just a denial letter. What did he do with my thousands of pages of curriculum in narrative, chart and the required format? Did he actually read them was actually my questions. He didn't read them last time or did he still have them. He mailed me a letter and thought that it was over and dumped them to the trash. I wanted to know what he did with my hard work from days and nights gathering data, resources, typing and presenting in the format that the guideline require. He told his division chief that he was short of staffs. He was actually a speaker to Lobbyists with his State title listed on the advertisement. When I requested, no response from him. He stated in his e-mail " As you have requested" Wrong, It was Charles Boatman's boss requested him to respond. I didn't ask his division chief to do that neither. Should Charles Boatman responded to his applicant as business practice, as a state officials. As you have requested, we are sending out the denial letters. You should get them in the next few days. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 begin_of_the_skype_highlighting 916-324-4318 end_of_the_skype_highlighting Fax: 916-324-3982 This is a repeat of 2006 when I applied for the first time. My nightmare started with Charles Boatman and in turn sued by the State dept as an applicant. Charles Boatmans Office has been moved. His phone number has changed. It is now 916-654-5859 I went to the post office to get Charles Boatmans registered letter of denial. It was not a for me. I was someone else denial letter to Fresno who applied to be an administrator but got their denial because the applicant failed the fingerprinting background check. His office made a serious confidentiality breach. What is the purpose of sending the letter in registered mail. I talked to him he told me that he would resend my denial letter. I have too many of this incompetent, and unpleasant encounter with them. During our phone conference, Shetka or Boatman disconnected the phone suddenly for their 2 ways discussion. I attempted to call back but only get a message from Shetka saying that he is no longer with the dept . If anyone had any questions call new chief Bob Hane. Shetka failed to disclose to me that he no longer work and represent the dept. Therefore, whatever he said in our phone conference is not valid and couldnt be held accountable for. Of course, Shetka wouldnt have to do anything because he is no longer with the dept. He wanted to hang up and said that he couldnt talk to me anymore and he will give this to the administrative law judge. For him, not an employee in the dept, he didnt have to do anything, like submit this case to the administrative law judge. He was not seriously prepared to talk to me. He told me that my application was not complete, I missed the nine elements. I asked him Do you have my application and paper right in front of you? He said no I asked him Have you seem and gone over my paper work and have you looked at my powerpoint? He said that I dont have to do it. Then, the nine elements he talked about were what Charles Boatman told him. I told him that it was there but he didnt have my application and document in front of him now and he had never looked at my application. The last conference phone call I had with Sandra Munt and

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Charles Boatman. Charles Boatman hadnt looked at my application and document. He told me what Sandra Munt told him. He was there using his authority to support his worker blindly. The nine elements were therein 2006, 2009 and 2010. My curriculum was developed and expanded from the nine topics, he called the nine elements. All 9 of them were addressed in the powerpoint instruction material. I will scan and show you the 9 elements. I knew this curriculum more than anyone in his dept. Tom Shetka said that I dont have experience in GH and ARF. I told him did you get my e-mail CV of speakers who have experience in all RCFE, GH and ARF. I know now why he didnt know because he had not been reading his e-mail or mail because he was ready to leave his job. Tom Shetka and Charles Boatman abruptly disconnected the phone for their 2 ways discussion and called me back in about 10 minutes. Tom offered to give me refund on GH and ARF and he would give RCFE to another analyst because Sandra Munt no longer work for the dept. I said no. I told him, if I said yes, I would be barred from reapply again as long as Boatman will be in office or due to conspiracy. It was not the money that they have already cashed and collected 12 months ago. I applied in Dec 2009 again after my failed attempt in 2006. That led to me being sued by the state and they held my administrator status for as long as 2 years and my residential care home was raided by analyst from San Bruno, all those people with e-mail @dss.ca.gov by retaliation and conspiracy. I have everything to lose if I dont peruse this to the end because I have not given up what I wanted to do starting in 2006. It was much harder to put all the curriculum together edit them and type them in different format and develop the instructional material and break down the class activity by every hour. It is much harder and the curriculum was done by accumulation of many sleepless hours, weekdays and weekends. I have 3 ICTP for GH, ARF and RCFE and I have submitted 70 curriculums in CETP in GH, ARF, and RCFE. I have color coded them for their reading. It was never addressed and I am seriously concerned of their whereabout, if these were not reviewed. My work was well done and complete. I am willing to make revision as needed, but this meeting is not about that. Tom Shetka and Charles Boatman couldnt do what I have done. From our last phone conference with Sandra Munt and Charles Boatman, Charles Boatman didnt even know what a lesson plan is. They dont know and they couldnt tell me what the nine elements are. They just repeat what was written on the denial letter. I told them that there was no indication to me that their dept staff has read my application and made appropriate and relevant comments. I have submitted my application and material on Dec 2009. I have never got a letter of acknowledgement that the dept had received my material. Was this their standard practice and I have never seem them again, and nothing got returned. I wonder if they still have them. All I asked was to show me if you have read them by giving me relevant comments. They told me that it was not there and I told them it was always there since day 1. They scheduled todays phone conference. I have my computer setup and all my submission and documents in front of me and they have none. I do understand why they said they could not talk to me anymore. I could show to them if they have an actual copy in front of them. We could discuss specific because there was no specific on their letter and I told them that their letter was not address to my program and curriculum. The dept has made a lot of serious mistake in the past, I have no doubt and they will repeat them again as long as the people who made the mistake were still there and being defensive. They have never attended their approved program but I have. I have not been in a class with powerpoint. All it was highlight what the instructor read out and highlight everything she believed that it would be on the exam. Mr. Elner (new vendor application analyst), Please review. I worked very hard on this and would hear back from you soon. We need to move on. According to the guideline of vendor manual, a simple outline is exemplified. I dont know how extensive you want this to be. I wish Mr. Tom Shetka has a happy retirement now. He was requesting and hosting a conference with me to discuss about resolution of my complaint. I called him that day on 11:30 am but his wasnt there. I only got his

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unchanged message. During the conference at 12:00pm with Charles Boatman and Tom Shetka, He forcefully with the tone of authority that where is your nine elements It was there since 2006, the first time I submitted the application. I asked him did he had my application in front of him now. He said no. I asked him Have you look at my application before. He said no, I dont have to I wanted to guide him and showed him where it is. What kind of resolution meeting was this. It was a unilateral heresay meeting well plan on the day that he left and after he put on his departed message. I was accidentally disconnected without prior explanation. Tom Shetka did that in purpose because he wanted to put me out of their conversation and discussion. He wanted to talk with Charles Boatman privately by taking me out. I immediately called his phone number back, the same number I dialed at 11:30 but his greeting message has changed, the new one was on. He said that he was not a dept chief anymore that we should call Mr. Hanes at a different number. Of course, we get re-connected, he was not legally representing the dept to negotiate with me because he no longer worked for the dept. After we got reconnect, they (Charles Boatman and Tom Shetka decided to offer me refund of my application fee. I refused because, if I took this offer, the fee back, I would never be able to reapply again. The fee I paid over years, but never heard back from the dept. I may be poor but I want my application read and to be read fairly. Tom Shetka got angry because of my refusal and he threatened me that it will have it resolved in a judge, an administrative meeting. I havent heard from anyone of them for a long time. I havent received any things from the administrative law judge. I afraid that my case would become a cold cases for years. Even every time we talk, the dept would select a time and date for phone conference which took months. I have to let you know that I am recording contact everytime with the dept. I called Charles Boatman who had been staying away from talking to me. I told him that I am expecting an ALJ review which I have not heard from. He then arranged for another phone conference again and we will try to do without a judge. This all started in 2006 and I remember the evening Tom Shekta called me at home and said that he wanted to be paid for late fee. My Administrator status was on hold for becoming a vendor applicants, I needed to have an administrator to run my business. I was not late it was the dept who had not remove the administrative hold status and I did everything right to renew, they got my fee and cashed. I kept calling, no one knows what had happened and I sent my documentation more than twice for repeated investigation because Boatman forgot what he said he would do or he had to consult a second state attorney. I did not get my administrator status renew after 2 years after their scrutiny and not a sorry. Whatever happened with the dept had a very deep impact on me. I want to let everyone know what happen and this become my life time struggle. Read my previous article on them and put in website I built www.rcfe40.webs.com for more information and slide shows www.rcfe40.webs.com The timing was just right for Community Care Licensing Audrey Jeung to come again. 6/30/10 which was 7 days before I will talk to Boatman, Audrey Jeung came to raid my care home. This time Jeung from CCL came on 3/11/11 which is 7-10 days talking to boatman again, he kept deferring until today, she delivered $22460 dollars of fine and continue with $150/day. Prior to that 6/30/10, I have no problem with the licensing and no fine and they havent show up for 2 years. Subsequently, CCL came every week. I have good comment from ombudsman. My residents were not endangered, there was certainly no urgency except this fine were build on retaliation. What can you do if you cannot within your ability to change something like what I wanted to do? Would you just accept it as it is? Wouldnt you. I have wasted a lot of energy and time on this. I fail again to deal with these evil people in DSS CCL. Who cares? I am sure they would be celebrating tonight for shutting me up and shutting me out. This is my timeline of event I have 2 inspections by Audrey Jeung from Community Care Licensing with no fine and no problems, since opening business with Rose Garden Residential care home in 2005. Prior to Rose Garden, I also applied and approved for Care Home in San Francisco called Sylvia Board and Care Home. I was the administrator. In 2006, I applied for vendor, denied by Mary James who retired from the dept, fee confiscated. My administrator renew by me and was held by the dept because I was sued by the State dept for nothing. Administrator status on hold.

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I followed up with the dept and never got resolved. In 2009. They finally reinstated my administrator status sent me certificate for 2007 and 2009 which is good for the next 2 years and this one will expired in 2011 because it was their mistakes. The 2007 - 2009 certificate I got in 2009. It did nothing for me because I have to hired an administrator to run my business and hang her certificate. I didn't get an apology from the dept who made the mistake but more and more retaliation. I told Boatman that I will apply for vendor again because I disagree with mary James. I reapply for vendor in 2009 after I got my administrator certificate re-instated at end of the year. My application for vendor was denied by analyst Sandra Munt who no longer work for the dept now. I disagree with her decision because she made general and irrelevant comments on the denial letter and I frankly didn't think that she hasn't read my application or the application she read was not mine.

I followed up and took a long time. Boatman said that he would got back to me with the date he set for 3 ways conference with Sandra Munt and Charles Boatman and me.
Boatman's selected date was July 6, 2010 Audrey Jeung analyst from Community Care Licensing came on June 30, 2010 to 'raid' my elderly care facility at 3pm after a absence of 2 years, which is about one week Boatman would call me at 10 am in the moring for his decision. She delievered to me a heavy fine with her blind search to my residents' personal belonging from 1000 to 5700 dollars and 100 dollars per day. She left the facility and did nothing except kept demanding money. more and more money Susanne Roman Clark, Audrey Jeung and me had a meeting in their office in San Bruno in Novemeber 2010.

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I left the meeting and haven't heard from them anymore until on 3/18/11. Boatman denied my application on July 6. 2010 at 10:00am over the phone. He told me that he would sent me a letter. I went to post office to get his registered mail but it was my address and my name but inside was the wrong person denial letter. A woman who lives in Fresno wanted to apply for administrator but was denied by the dept because she failed the criminal background check. I called and let Boatman know and I didnt get my letter and what he sent was someone elses letter. In December 2010, 3 ways conference with Tom Shekta and Charles Boatman and me, we ended the phone call with Shekta offered me to quit applying and I refused because all my work had been done. All the dept had to do was to read it. He was very angry and said that he would let the Administrative Law Judge to handle the matter. As I learn from his phone greeting message that he retired and no longer work for the dept. His post was replaced by someone call Bob Hanes. He failed to disclosed to me that as of the same date of our 3 days conference. He misrepresented the dept to negotiate and fraudulently made offer to me to stop applying to become a vendor of the State Dept that he no longer work for. Of course, I waited two months, nothing happened, no phone, no e-mail and no letter and no follow up on what happen to the administrative law judge. I called Boatman in his new phone number because his office had moved. There was no mention of administrative law judge, he offered to have my application read by a new analyst, alan elner. I dealt with Alan elner and made correction to the formating no change in content. I have evident from our e-mail. When he told me that he forward my application to "Charle Boatman "Charles". That was in the week of 3/14/11. Audrey Jeung from Community Care Licensing of San Bruno office came again this time she delieverd a fine of 2100, 5700 and 22460 dollars and left. Boatman deferred his decision on my application from 7 days from the Audrey Jeung visit on 3/18/11 to 3 days after her visit with more than twenty thousand dollars of fine. The date Boatman set for our phone conversation was 3/21/11 at 10:30am. I was hoping that he would approve me this time to show that I was wrong. These incidents were not related. I was right it was a retaliation. In that 3/21/11 conversation, he simple told me that he denied me because I have non compliance in my facility. As of today, my facility was listed clean with no probation or suspension, or revocation on their facility search website. I am a qualify and current valid administrator license issue by Boatman and Signed by Tom Shekta who recently retired hang in my facility as their requirement. All these event happened in a sequent which led me to believe that it is an retaliation.

I am fearful of more and more retaliation. We will not let me to have a good day with my residents. I have 6 residents to place in other facility and my live in employee will lose her job. I have been in this business since 2005 and my resident had been living together for 6 years and watching out for each other for this 6 years. My resident were extremely nervous and one called me 30 times a day watch to know what is going on and other one sent me e-mail from his computer in the care home. I have no one that need ADL (activity of daily living like feeding, shower, toileting, dressing) care. Every residents in my facility is ambulatory and alert and oriented.
You can reach Community Care Licensing in San Bruno by their main number 650-266-8800 where Susanne Roman Clark and Audrey Jeung work. You can reach Dept of Social Service, ACS by Charles Boatmans new direct line 916-654-5859 You can e-mail them by their first name dot last name then @dss.ca.gov example: Charles.Boatman@dss.ca.gov

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3/14/2011

RE: follow up on application submitted Hide Details FROM:Boatman, Charles@DSS TO:sylvia lee Message flagged Monday, March 14, 2011 1:46 PM Sylvia Lee, I will be reviewing your course in the next few days.

-----Original Message----From: sylvia lee [mailto:californianursingacademy@yahoo.com] Sent: Friday, March 11, 2011 12:08 PM To: Boatman, Charles@DSS Subject: RE: follow up on application submitted
Mr. Elner said that the package is now on your desk. I want to follow up with that and make sure that no one drop the ball. Sylvia Lee

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4/21/2011

From: Elner, Alan@DSS <Alan.Elner@DSS.ca.gov> Subject: RE: Course approvals To: "sylvia lee" <californianursingacademy@yahoo.com> Date: Saturday, March 5, 2011, 12:44 AM Hi Sylvia regarding the 8 hour dementia course, It is off my desk and in Charles hands. I have approved it, but he is just double checking. If you scroll down to the bottom of this email, youll notice the information on the 2-hour Safe Medication Practice that I needed. I can only find an upgraded outline for the Dementia class, not the medication class. If you did not send it to me, let me know if you plan on submitting the additional information I requested. It isnt extensive, so let me know if you have any questions. Thanks and take care

Alan Elner, Vendor Analyst Administrator Certification Section 916-657-3392.

P.S. I will be out of the office next week for all day training on Tuesday and Wednesday. From: sylvia lee [mailto:californianursingacademy@yahoo.com] Sent: Friday, February 25, 2011 12:30 PM To: Elner, Alan@DSS Subject: Re: Course approvals \

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I have been trying to contact you for the last 2 days. I am ready to submit more courses, if you are ready.

--- On Sat, 1/22/11, Elner, Alan@DSS <Alan.Elner@DSS.ca.gov> wrote:

From: Elner, Alan@DSS <Alan.Elner@DSS.ca.gov> Subject: Course approvals To: "californianursingacademy@yahoo.com" <californianursingacademy@yahoo.com> Date: Saturday, January 22, 2011, 12:55 AM

Sylvia This is just a follow up email to our conversation from today. These are just some of the examples of what I need:

Course #1: Dementia Training 8 hours 8:15 9:00: Topic 1: Bullet point the symptoms from 2 Bullet point the causes from 3 List some of the Risk Factors from 4

Topic 3: List Causes related to difficult behaviors List Goals of behavior management

These are just a few examples. Look over the course and check the other topics for areas to add a few examples where they are needed. Quick bullet points should suffice.

Course #2: Safe Medication Practice 2 hours 8:15-9:00 hour: Working Definition (List the definition, need more information) 5 phases of med use system (what are those phases? Need more information)

The 9:00 10:00 hour is great, no changes needed. Thanks Sylvia - dont hesitate to contact me with any questions.

Alan Elner, Vendor Analyst Administrator Certification Section 916-657-3392 ph,. 916-654-1808 fax.

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2010
When I had a 3 way conference with Boatman, he kept saying that to follow the guideline published by the DSS, but unable to be specific with what was on the guideline. I kept hearing Munt tell Boatman to say that I was not qualified to teach the course. I finished and send out the package meeting the deadline they set for me within 30 days. I spent days and nights working on the project. I mailed out my package and e-mail powerpoint to him. I followed up with a phone call on the Monday I mailed out my package to alert Boatman that I mailed out my revised curriculum and it was on time. They never send me any acknowledge that they have received my package or what is going with the review process. All I did was kept waiting and usually for months and It has been 6 months now that I haven't heard back from DSS. I returned the revised RCFE ICTP to DSS certification and licensing unit. F/U called to Mr. Boatman on last Monday to make sure he knew I sent out revised package as required within 30 days. He said that he would talk to me on July 6, 2010 Tuesday.

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DSS Dept chiefs spoke in the Lobbiest seminar, use

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their titles advertisement to make profit, gave out CEU they approved for themselves. At that time, Charles Boatman was not even 4 years to his current job. As required by the Dept, one had to be at least 4 years as care home administrator to apply for vendor. These chiefs were neither administrators, own a care home, what experienced allow them to speak in a fee for profit lobbiest seminar in a hotel. What about that economic 700 report. Fraudulent and criminal acts of misrepresenting the dept in an negotiation meeting, Charles Boatman and Tom Shekta intentionally led me to believe that they were representing the dept as government office. Only I found out later that Tom Shekta actually retired. Why do elderly plunged to dead from the 22nd floor and left no trace of negligent nor any action nor disclosure to the public. But I was retaliated on doing a good job and try to protect

my residents from the DSS and CCL perptrators

who was victimized by the CCL DSS for their own mean. You have violated the law and intentionally failed to protect. You should be ashame for yourself and you are unfitted for this job.

It is not about one person or a few people now.

The crime is about a government department.

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This is what happen on 6/30/2010

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7/26/2010

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10/25/10 p1
Gary Palmer P1

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10/25/11 p2
Gary palmer p2

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11/29/10

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11/29/2010

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11/29/2010

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11/30/10
I called Boatman and let him knew that what he sent was someone else letter. I still have no denial letter from him. He casually told me to send the wrong denial letter back to him, but he DSSs breach of never follow up on Confidentiality that. mishandling of &
Clients document

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12/3/10

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Like a Ghost in the Haunted house, Audrey Jeung

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made her appearance again and asked for more money from me on Last Thursday. On Friday, I told her, I would deliver the 1000 dollar to her office on Friday or this coming Monday. I was out to a survey with my team and by car pool. I would not be anywhere around San Bruno. She want more penalty money for me not signing the forms she left to me to complete and I faxed back to her. She never give instruction on what to do with the form. I filled them out and faxed back and Jeung wanted me to sign on it. I haven't heard back from her since that Jeung wanted my signature until last Thursday she showed up and demand more penalty money.

There was no communication between me and her on

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what she wanted me to do with the signature or what she wanted from me. I will give her money as she demanded. Audrey Jeung again harassed and threatened my caregiver and residents in house who felt nauseated with her un-professional conduct that Jeung will come back again and again until we pay her the money. Jeung was acting like a debt collectors. I have been thinking and thinking should I pay? I was not at false and I was not given a chance to defense myself. I believed that it was from retaliation and intentionally targeted again and again from my previous account with the department. I have to decide whether I wanted to continue with this. The Community Care Licensing Department threatened me with small claim lawsuit and I have been getting letter to ask me to pay, or by wage reduction and civil penalty with interest. I talked to resident Betty last

Betty told me that she hope that I am not selling the

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property due to licensing harassment because this home is their home. So, I went home and thought if I can just pay them the money to settle this if this is the sole purpose for giving us the agony and I can continue to operate because it would take a lot of effort and time to relocation the residents and have them adjust to a new living environment. I have already drained by this failing business over the years and on top of all this harassment. It was easy for me to say I had enough and close down the whole facility. Should I live under this licensing nightmare and abuse of their power and conspiracy and retaliation and corruption? I have never heard back from Charles Boatman, he never called me since June 6, 10, but he has already responded to me with his department action. My care home was fined raided by LPA Jeung, violating the patient's right and emotional abuse. The residents were anguish about the facility was going to be closed down by the licensing devils. They are going to loose their housemates for 6 years and a place they call home for the

8. My care home care giver was called by CCL LPA Audrey

Jeung from San Bruno Community Care Licensing. She want to see me in her office either on 11/17 or 11/19. Last time she come to my care home, she gave me a fine of 5700. This time she want a over 10000 dollar fine or put me in jail for taking care of the elderly she abused. Audrey Jeung, I am a Health Facility Evaluator and a retired nurse. I can teach you elder abuse. 9. In my conversation with several local long term care facility regional director from a cooperation, their clients got sicker and more acute. Their current long term care residents would be placed in assistive living setting. Do you know that certified nursing assistant in long term care facility can only do activities of daily living and no medication? In Assisted living, there is uncertifed and minimally trained aide who pass med to the residents from their centrally stored medication storage and call that medication assistant. As a care home operator for longer than 4 years, if the elderly in assistive living are getting older and sicker and used more medication, for patient safety reason, this analyst job from the department of social service should fall under California Department of Public Health. Please google in "charles boatman ccl" and click www.amazines.com click more articles from this author to see what this Licensing analyst from community care licensing doing to care home.
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These analysts as I have experienced with my care home are not

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properly trained and as evident by their inspection and specially in their last retaliative appearance. The analyst would routinely spend time counting all the residents' pills in the facility. As a Health Care Facility Evaluator Nurse for the State of California myself, it is not important on the number of pills left in the bottle, it is more important on how the aides pass their centrally stored medication. It is more important that the medication aide and caregivers have given to the residents the right medication to the right residents, right time, right dose, right route, right frequency, right documentation and right purpose. What is counting of the pill justified? It is more important on how they pass the pills. It is not the Analyst's job to count the sheets on bed. It is not a analyst's job to look under every bed for rodents. It is not necessary to search all resident's personal belongings for what? illegal drugs or firearms? These analysts have abuse their power to search care home without a warrant in my place of business. Analyst abuse care home resident that they suppose to protect. California Department of social service has shown deficiencies in traineing their analysts by violating the patient rights, dignity and respects. We do resident abuse investigation, quality of care and quality of life and more. Analysts from Department of social service abd Community Care licensing harassed my residents and intimidate them by blindly searching residents' personal belongings and care givers personal belonging and pray to find something that they have accused the licensee for. If the licensee was being target for their search as an act

As a HFEN we never do what they did to the care homes. I want

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analyst Audrey Jeung from San Bruno office know that we have patient's right in self administration of medication. My residents are alert and oriented x4 and they have MD certified that they can self administer med. They knew that this is their right. Licensing fine me for not knowing the residents' rights. This analysts don't monitor side effects of medication and why these analysts come to mess around with residents' medication every time they come to the resident home to count all the residents pills and disturb their living. These analysts are not nurses and they are not pharmacist, so what is Counting the number of pills in the bottle mean in their job. DSS CCL analyst practice outside their job responsibility. Analyst Audrey Jeung's routine work day was to go around the care home and count all the pills and count the layer of each bed sheets, look under each bed and search each residents and care givers drawers and my care giver locked her room and her lock in her entrance door was forcefully broken and we have to fix it after Audrey Jeung left and no one single apologies but a fine on everyday and she gave my care giver a fine of 5700 dollars last time. I have never gotten 5700 dollars of rent from my residents per month.

Please come search the licensee's home, not my elderly

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residents. As a HFEN we never do what they did to the care homes. I want analyst Audrey Jeung from San Bruno office know that we have patient's right in self administration of medication. My residents are alert and oriented x4 and they have MD certified that they can self administer med. They knew that this is their right. Licensing fine me for not knowing the residents' rights. This analysts don't monitor side effects of medication and why these analysts come to mess around with residents' medication every time they come to the resident home to count all the residents pills and disturb their living. These analysts are not nurses and they are not pharmacist, so what is Counting the number of pills in the bottle mean in their job. DSS CCL analyst practice outside their job responsibility. Analyst Audrey Jeung's routine work day was to go around the care home and count all the pills and count the layer of each bed sheets, look under each bed and search each residents and care givers drawers and my care giver locked her room and her lock in her entrance door was forcefully broken and we have to fix it after Audrey Jeung left and no one single apologies but a fine on everyday and she gave my care giver a fine of 5700 dollars last time. I have never gotten 5700 dollars of rent from my residents per month.

What do these analysts know about hand washing between counting

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and cross contamination, moisture from her hands do to the pills. Need not to say, we treatment by the department of social service and community care licensing was a conspiracy of retaliation. I have complaint but no one care, no one responded. 10.I have just received one e-mail from Mr. Boatman. He said that I will be getting his denial letter in the next several days. In his 2 sentences short e-mail. He started with " As you have requested." which was wrongfully stated. I never requested of him anything and even if I have requested anything at all. He had not responded to me all those months. He was responding to Gary Palmers' request, the division chief. Gary Palmer was the first on the list to present on June 16, 2010 in Reno Nevada along with Charles Boatman ACS manager for California Elderly Residential Care Home Association whom had charged attendee in that conference for more than 200 dollars a seat. We shall not assume the letter will get to me until it actually in my hands. As of now, I have not gotten any denial letter from him. Gary Palmer said that "within the next two weeks I will get a response from Charles Boatman on Oct 25,2010 until now. Charles Boatman's 2 sentences long e-mail and mistakenly stated from the begining that " As you have requested". Here, was Charles Boatman doing something with exception that is to respond to applicants? What is the policy and procedures in State of California to their applicants? What is his office standard of practice to program applicant?

No notification, no acknowledgement on receiving of application.

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Fee and money got cash right away but never heard anything back on what was being done for years and if you asked them to follow up when you ran out of patient. The staffs and manager would even forget what they suppose to do as dual diligent duty to us the applicants and tax payers. I have waited a year with no respond and I e-mail Charles Boatman with no response. Division chief, Gary Palmer said within 2 week became a month, still it was only a 2 sentences e-mail stating that I will get a denial letter from him in the next several days. I will go to Sacramento for my own training. I would be here to get his letter next week. I wouldn't be too optimistic to get that letter until the letter is in my hand or it didn't happen. I mailed out 70 curriculum and on top of that 3 initial program curriculum. His response would just a denial letter. What did he do with my thousands of pages of curriculum in narrative, chart and the required format? Did he actually read them was actually my questions. He didn't read them last time or did he still have them. He mailed me a letter and thought that it was over and dumped them to the trash. I wanted to know what he did with my hard work from days and nights gathering data, resources, typing and presenting in the format that the guideline require. He told his division chief that he was short of staffs. He was actually a speaker to Lobbyists with his State title listed on the advertisement. When I

He stated in his e-mail " As you have requested" Wrong, It was

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Charles Boatman's boss requested him to respond. I didn't ask his division chief to do that neither. Should Charles Boatman responded to his applicant as business practice, as a state officials. As you have requested, we are sending out the denial letters. You should get them in the next few days. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 begin_of_the_skype_highlighting 916-324-4318 end_of_the_skype_highlighting Fax: 916-324-3982 This is a repeat of 2006 when I applied for the first time. My nightmare started with Charles Boatman and in turn sued by the State dept as an applicant. Charles Boatmans Office has been moved. His phone number has changed. It is now 916-654-5859 I went to the post office to get Charles Boatmans registered letter of denial. It was not a for me. I was someone else denial letter to Fresno who applied to be an administrator but got their denial because the applicant failed the fingerprinting background check. His office made a serious confidentiality breach. What is the purpose of sending the letter in registered mail. I talked to him he told me that he would resend my denial letter. I have too many of this incompetent, and unpleasant encounter with them

. During our phone conference, Shetka or Boatman

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disconnected the phone suddenly for their 2 ways discussion. I attempted to call back but only get a message from Shetka saying that he is no longer with the dept . If anyone had any questions call new chief Bob Hane. Shetka failed to disclose to me that he no longer work and represent the dept. Therefore, whatever he said in our phone conference is not valid and couldnt be held accountable for. Of course, Shetka wouldnt have to do anything because he is no longer with the dept. He wanted to hang up and said that he couldnt talk to me anymore and he will give this to the administrative law judge. For him, not an employee in the dept, he didnt have to do anything, like submit this case to the administrative law judge. He was not seriously prepared to talk to me. He told me that my application was not complete, I missed the nine elements. I asked him Do you have my application and paper right in front of you? He said no I asked him Have you seem and gone over my paper work and have you looked at my powerpoint? He said that I dont have

Then, the nine elements he talked about were what Charles

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Boatman told him. I told him that it was there but he didnt have my application and document in front of him now and he had never looked at my application. The last conference phone call I had with Sandra Munt and Charles Boatman. Charles Boatman hadnt looked at my application and document. He told me what Sandra Munt told him. He was there using his authority to support his worker blindly. The nine elements were therein 2006, 2009 and 2010. My curriculum was developed and expanded from the nine topics, he called the nine elements. All 9 of them were addressed in the powerpoint instruction material. I will scan and show you the 9 elements. I knew this curriculum more than anyone in his dept. Tom Shetka said that I dont have experience in GH and ARF. I told him did you get my e-mail CV of speakers who have experience in all RCFE, GH and ARF. I know now why he didnt know because he had not been reading his e-mail or mail because he was ready to leave his job. Tom Shetka and Charles Boatman abruptly disconnected the phone for their 2 ways discussion and called me back in about 10 minutes. Tom offered to give me refund on GH and ARF and he would give RCFE to another analyst because Sandra Munt no longer work for the dept

. I said no. I told him, if I said yes, I would be barred from reapply

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again as long as Boatman will be in office or due to conspiracy. It was not the money that they have already cashed and collected 12 months ago. I applied in Dec 2009 again after my failed attempt in 2006. That led to me being sued by the state and they held my administrator status for as long as 2 years and my residential care home was raided by analyst from San Bruno, all those people with e-mail @dss.ca.gov by retaliation and conspiracy. I have everything to lose if I dont peruse this to the end because I have not given up what I wanted to do starting in 2006. It was much harder to put all the curriculum together edit them and type them in different format and develop the instructional material and break down the class activity by every hour. It is much harder and the curriculum was done by accumulation of many sleepless hours, weekdays and weekends. I have 3 ICTP for GH, ARF and RCFE and I have submitted 70 curriculums in CETP in GH, ARF, and RCFE. I have color coded them for their reading. It was never addressed and I am seriously concerned of their whereabout, if these were not reviewed. My work was well done and complete. I am willing to make revision as needed, but this meeting is not about that. Tom Shetka and Charles Boatman couldnt do what I have done.

From our last phone conference with Sandra Munt and Charles Boatman, Charles Boatman didnt even know what a lesson plan is. They dont know and they couldnt tell me what the nine elements are. They just repeat what was written on the denial letter. I told them that there was no indication to me that their dept staff has read my application and made appropriate and relevant comments. I have submitted my application and material on Dec 2009. I have never got a letter of acknowledgement that the dept had received my material. Was this their standard practice and I have never seem them again, and nothing got returned. I wonder if they still have them. All I asked was to show me if you have read them by giving me relevant comments. They told me that it was not there and I told them it was always there since day 1. They scheduled todays phone conference. I have my computer setup and all my submission and documents in front of me and they have none. I do understand why they said they could not talk to me anymore. I could show to them if they have an actual copy in front of them. We could discuss specific because there was no specific on their letter and I told them that their letter was not address to my program and curriculum. The dept has made a lot of serious mistake in the past, I have no doubt and they will repeat them again as long as the people who made the mistake were still there and being defensive. They have never attended their approved program but I have. I have not been in a class with powerpoint. All it was highlight what the instructor read out and highlight everything she believed that it would be on the exam. Mr. Elner (new vendor application analyst), Please review. I worked very hard on this and would hear back from you soon. We need to move on.

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. According to the guideline of vendor manual, a simple outline is

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exemplified. I dont know how extensive you want this to be. I wish Mr. Tom Shetka has a happy retirement now. He was requesting and hosting a conference with me to discuss about resolution of my complaint. I called him that day on 11:30 am but his wasnt there. I only got his unchanged message. During the conference at 12:00pm with Charles Boatman and Tom Shetka, He forcefully with the tone of authority that where is your nine elements It was there since 2006, the first time I submitted the application. I asked him did he had my application in front of him now. He said no. I asked him Have you look at my application before. He said no, I dont have to I wanted to guide him and showed him where it is. What kind of resolution meeting was this. It was a unilateral heresay meeting well plan on the day that he left and after he put on his departed message. I was accidentally disconnected without prior explanation. Tom Shetka did that in purpose because he wanted to put me out of their conversation and discussion. He wanted to talk with Charles Boatman privately by taking me out. I immediately called his phone number back, the same number I dialed at 11:30 but his greeting message has changed, the new one was on. He said that he was not a dept chief anymore that we should call Mr. Hanes at a different number. Of course, we get re-connected, he was not legally representing the dept to negotiate with me because he no longer worked for the dept. After we got reconnect, they (Charles Boatman and Tom Shetka decided to offer me refund of my application fee. I refused because, if I took this offer, the fee back, I would never be able to reapply again. The fee I paid over years, but never heard back from the dept.

I may be poor but I want my application read and to be read

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fairly. Tom Shetka got angry because of my refusal and he threatened me that it will have it resolved in a judge, an administrative meeting. I havent heard from anyone of them for a long time. I havent received any things from the administrative law judge. I afraid that my case would become a cold cases for years. Even every time we talk, the dept would select a time and date for phone conference which took months. I have to let you know that I am recording contact everytime with the dept. I called Charles Boatman who had been staying away from talking to me. I told him that I am expecting an ALJ review which I have not heard from. He then arranged for another phone conference again and we will try to do without a judge. This all started in 2006 and I remember the evening Tom Shekta called me at home and said that he wanted to be paid for late fee. My Administrator status was on hold for becoming a vendor applicants, I needed to have an administrator to run my business. I was not late it was the dept who had not remove the administrative hold status and I did everything right to renew, they got my fee and cashed. I kept calling, no one knows what had happened and I sent my documentation more than twice for repeated investigation because Boatman forgot what he said he would do or he had to consult a second state attorney. I did not get my administrator status renew after 2 years after their scrutiny and not a sorry. Whatever happened with the dept had a very deep impact on me. I want to let everyone know what

for more information and slide shows www.rcfe40.webs.com The

timing was just right for Community Care Licensing Audrey Jeung to come again. 6/30/10 which was 7 days before I will talk to Boatman, Audrey Jeung came to raid my care home. This time Jeung from CCL came on 3/11/11 which is 7-10 days talking to boatman again, he kept deferring until today, she delivered $22460 dollars of fine and continue with $150/day. Prior to that 6/30/10, I have no problem with the licensing and no fine and they havent show up for 2 years. Subsequently, CCL came every week. I have good comment from ombudsman. My residents were not endangered, there was certainly no urgency except this fine were build on retaliation. What can you do if you cannot within your ability to change something like what I wanted to do? Would you just accept it as it is? Wouldnt you. I have wasted a lot of energy and time on this. I fail again to deal with these evil people in DSS CCL. Who cares? I am sure they would be celebrating tonight for shutting me up and shutting me out. This is my timeline of event I have 2 inspections by Audrey Jeung from Community Care Licensing with no fine and no problems, since opening business with Rose Garden Residential care home in 2005. Prior to Rose Garden, I also applied and approved for Care Home in San Francisco called Sylvia Board and Care Home. I was the administrator.
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Dec 10
Fraudulent representation and misled the public as a government officials to negotiate in a 3 ways conference with Charles Boatman, me and retired Tom Shekta. Tom Shekta set the date and time for our 3 ways conference after he had put up a phone greeting that he was no longer department chief and should call Bob Hing for problem. He never disclosed that he had already retired in our conversation. He was speaking as the Department of Social Service chief.

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Dec 2010
In Dec 2010 meeting with Susan Roman Clark and Carol

Marcroft, I refused to sign the paper they prepared by the court reporter. Marcroft ordered me to leave. I couldn't sit inside because she said this is a private property. She gave me 5 minutes to get up from my chair, kept looking at her wrist watch. Susan Roman Clark suggested getting the high way patrol to get me out and Carol Marcroft threatened with the building security.

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Boatman was giving CEU that approved by himself and participants were charge for a fee to attend. This is conflict of interest and Gary Palmer was also top on the list as presenter. Audrey Jeung in community care licensing prohibited me to teach my caregiver for first aid when American Red Cross approved me and American Red Cross didnt state any restriction on whom I could teach. Jeung called it a conflict of interest. Who made the rules? How come Boatman can get away with issues with out getting questioned, but the care home operator would be punished by fine. I and my friends are getting out of this residential care home business due to reason from my previous articles. To name a few, like government agency incompetency, retaliation, suppression and intimidation. Some residential care homes were doing a hard job to take care of our elderly population and government received financial gain from us. I have to paid to keep these elderly to stay in my home because I couldnt stand to admit business failure. I want my dream of caring people to carry on, at least for a while. I will close the door and have peace of mind and I should take no more threat from the government. In California, Residential care home are private entities. We got no government funding like Medical and Medicare. We are doing everything to meet the licensing demand but what have they done to help us, except the ever increasing penalty and fee. As in my case, it is an intentional retaliation. Special project

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6. Boatman was giving CEU that approved by himself and participants were charge for a fee to attend. This is conflict of interest and Gary Palmer was also top on the list as presenter. Audrey Jeung in community care licensing prohibited me to teach my caregiver for first aid when American Red Cross approved me and American Red Cross didnt state any restriction on whom I could teach. Jeung called it a conflict of interest. Who made the rules? How come Boatman can get away with issues with out getting questioned, but the care home operator would be punished by fine. I and my friends are getting out of this residential care home business due to reason from my previous articles. To name a few, like government agency incompetency, retaliation, suppression and intimidation. Some residential care homes were doing a hard job to take care of our elderly population and government received financial gain from us. I have to paid to keep these elderly to stay in my home because I couldnt stand to admit business failure. I want my dream of caring people to carry on, at least for a while. I will close the door and have peace of mind and I should take no more threat from the government. In California, Residential care home are private entities. We got no government funding like Medical and Medicare. We are doing everything to meet the licensing demand but what have they done to help us, except the ever increasing penalty and fee. As in my case, it is an intentional retaliation. Special project 7. Like a Ghost in the Haunted house, Audrey Jeung made her appearance again and asked for more money from me on Last Thursday. On Friday, I told her, I would deliever the 1000 dollar to her office on Friday or this coming Monday. I was out to a survey with my team and by car pool. I would not be anywhere around San Bruno. She want more penalty money for me not signing the forms she left to me to complete and I faxed back to her. She never give instruction on what to do with the form. I filled them out and faxed back and Jeung wanted me to sign on it. I havent heard back from her since that Jeung wanted my signature until last Thursday she showed up and demand more penalty money. There was no communication between me and her on what she wanted me to do with the signature or what she wanted from me. I will give her money as she demanded. Audrey Jeung again harassed and threatened my caregiver and residents in house who felt nausated with her un-professional conduct that Jeung will come back again and again until we pay her the money. Jeung was acting like a debt collectors. I have been thinking and thinking should I pay? I was not at false and I was not given a chance to defense myself. I believed that it was from retaliation and intentionally targeted again and again from my previous account with the department. I have to decide whether I wanted to continue with this. The Community Care Licensing Department threatened me with small claim lawsuit and I have been getting letter to ask me to pay, or by wage reduction and civil penalty with interest. I talked to resident Betty last week. Betty told me that she hope that I am not selling the property due to licensing harassment because this home is their home. So, I went home and thought if I can just pay them the money to settle this if this is the sole purpose for giving us the agony and I can continue to operate because it would take a lot of effort and time to relocation the residents and have them adjust to a new living environment. I have already drained by this failing business over the years and on top of all this harassment. It was easy for me to say I had enough and close down the whole facility. Should I live under this licensing nightmare and abuse of their power and conspiracy and retaliation and corruption? I have never heard back from Charles Boatman, he never called me since June 6, 10, but he has already responded to me with his department action. My care home was fined raided by LPA Jeung, violating the patients right and emotional abuse. The residents were anguish about the facility was going to be closed down by the licensing devils. They are going to loose their housemates for 6 years and a place they call home for the last 6 years. 8. My care home care giver was called by CCL LPA Audrey Jeung from San Bruno Community Care Licensing. She want to see me in her office either on 11/17 or 11/19. Last time she come to my care home, she gave me a fine of 5700. This time she want a over 10000 dollar fine or put me in jail for taking care of the elderly she abused. Audrey Jeung, I am a Health Facility Evaluator and a retired nurse. I can teach you elder abuse. 9. In my conversation with several local long term care

for patient safety reason, this analyst job from the department of social service should fall under California Department of Public Health. Please google in charles boatman ccl and click www.amazines.com click more articles from this author to see what this Licensing analyst from community care licensing doing to care home. These analysts as I have experienced with my care home are not properly trained and as evident by their inspection and specially in their last retaliative appearance. The analyst would routinely spend time counting all the residents pills in the facility. As a Health Care Facility Evaluator Nurse for the State of California myself, it is not important on the number of pills left in the bottle, it is more important on how the aides pass their centrally stored medication. It is more important that the medication aide and caregivers have given to the residents the right medication to the right residents, right time, right dose, right route, right frequency, right documentation and right purpose. What is counting of the pill justified? It is more important on how they pass the pills. It is not the Analysts job to count the sheets on bed. It is not a analysts job to look under every bed for rodents. It is not necessary to search all residents personal belongings for what? illegal drugs or firearms? These analysts have abuse their power to search care home without a warrant in my place of business. Analyst abuse care home resident that they suppose to protect. California Department of social service has shown deficiencies in traineing their analysts by violating the patient rights, dignity and respects. We do resident abuse investigation, quality of care and quality of life and more. Analysts from Department of social service abd Community Care licensing harassed my residents and intimidate them by blindly searching residents personal belongings and care givers personal belonging and pray to find something that they have accused the licensee for. If the licensee was being target for their search as an act of conspiracy and retailation for fine and accusation from the department of social service. Please come search the licensees home, not my elderly residents. As a HFEN we never do what they did to the care homes. I want analyst Audrey Jeung from San Bruno office know that we have patients right in self administration of medication. My residents are alert and oriented x4 and they have MD certified that they can self administer med. They knew that this is their right. Licensing fine me for not knowing the residents rights. This analysts dont monitor side effects of medication and why these analysts come to mess around with residents medication every time they come to the resident home to count all the residents pills and disturb their living. These analysts are not nurses and they are not pharmacist, so what is Counting the number of pills in the bottle mean in their job. DSS CCL analyst practice outside their job responsibility. Analyst Audrey Jeungs routine work day was to go around the care home and count all the pills and count the layer of each bed sheets, look under each bed and search each residents and care givers drawers and my care giver locked her room and her lock in her entrance door was forcefully broken and we have to fix it after Audrey Jeung left and no one single apologies but a fine on everyday and she gave my care giver a fine of 5700 dollars last time. I have never gotten 5700 dollars of rent from my residents per month. What do these analysts know about hand washing between counting and cross contamination, moisture from her hands do to the pills. Need not to say, we treatment by the department of social service and community care licensing was a conspiracy of retaliation. I have complaint but no one care, no one responded. 10.I have just received one e-mail from Mr. Boatman. He said that I will be getting his denial letter in the next several days. In his 2 sentences short e-mail. He started with As you have requested. which was wrongfully stated. I never requested of him anything and even if I have requested anything at all. He had not responded to me all those months. He was responding to Gary Palmers request, the division chief. Gary Palmer was the first on the list to e for this, I would never get justice. CCL didn't give

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present on June 16, 2010 in Reno Nevada along with Charles Boatman ACS manager for California Elderly Residential Care Home Association whom had charged attendee in that conference for more than 200 dollars a seat. We shall not assume the letter will get to me until it actually in my hands. As of now, I have not gotten any denial letter from him. Gary Palmer said that within the next two weeks I will get a response from Charles Boatman on Oct 25,2010 until now. Charles Boatmans 2 sentences long e-mail and mistakenly stated from the begining that As you have requested. Here, was Charles Boatman doing something with exception that is to respond to applicants? What is the policy and procedures in State of California to their applicants? What is his office standard of practice to program applicant? No notification, no acknowledgement on receiving of application. Fee and money got cash right away but never heard anything back on what was being done for years and if you asked them to follow up when you ran out of patient. The staffs and manager would even forget what they suppose to do as dual diligent duty to us the applicants and tax payers. I have waited a year with no respond and I e-mail Charles Boatman with no response. Division chief, Gary Palmer said within 2 week became a month, still it was only a 2 sentences e-mail stating that I will get a denial letter from him in the next several days. I will go to Sacramento for my own training. I would be here to get his letter next week. I wouldnt be too optimistic to get that letter until the letter is in my hand or it didnt happen. I mailed out 70 curriculum and on top of that 3 initial program curriculum. His response would just a denial letter. What did he do with my thousands of pages of curriculum in narrative, chart and the required format? Did he actually read them was actually my questions. He didnt read them last time or did he still have them. He mailed me a letter and thought that it was over and dumped them to the trash. I wanted to know what he did with my hard work from days and nights gathering data, resources, typing and presenting in the format that the guideline require. He told his division chief that he was short of staffs. He was actually a speaker to Lobbyists with his State title listed on the advertisement. When I requested, no response from him. He stated in his e-mail As you have requested Wrong, It was Charles Boatmans boss requested him to respond. I didnt ask his division chief to do that neither. Should Charles Boatman responded to his applicant as business practice, as a state officials. As you have requested, we are sending out the denial letters. You should get them in the next few days. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 begin_of_the_skype_highlighting 916-324-4318 end_of_the_skype_highlighting Fax: 916-3243982 This is a repeat of 2006 when I applied for the first time. My nightmare started with Charles Boatman and in turn sued by the State dept as an applicant. Charles Boatmans Office has been moved. His phone number has changed. It is now 916-654-5859 I went to the post office to get Charles Boatmans registered letter of denial. It was not a for me. I was someone else denial letter to Fresno who applied to be an administrator but got their denial because the applicant failed the fingerprinting background check. His office made a serious confidentiality breach. What is the purpose of sending the letter in registered mail. I talked to him he told me that he would resend my denial letter. I have too many of this incompetent, and unpleasant encounter with them. During our phone conference, Shetka or Boatman disconnected the phone suddenly for their 2 ways discussion. I attempted to call back but only get a message from Shetka saying that he is no longer with the dept . If anyone had any questions call new chief Bob Hane. Shetka failed to disclose to me that he no longer work and represent the dept. Therefore, whatever he said in our phone conference is not valid and couldnt be held accountable for. Of course, Shetka wouldnt have to do anything because he is no longer with the dept. He wanted to hang up and said that he couldnt talk to me anymore and he will give this to the administrative law judge. For him, not an employee in the dept, he didnt have to do anything, like submit this case to the administrative law judge. He was not seriously prepared to talk to me. He told me that my application was not complete, I missed the nine elements. I asked him - Do you have my application and paper right in front of you?- He said - no- I asked him- Have you seem and gone over my paper work and have you looked at my powerpoint? -He said that - I dont have to do it.- Then, the nine elements he talked about were what Charles Boatman told him. I told him that it was there but he didnt have my application and document in front of him now and he had never looked at my application. The last conference phone call I had with Sandra Munt and Charles Boatman.

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Charles Boatman hadnt looked at my application and document. He told me what Sandra Munt told him. He was there using his authority to support his worker blindly. The nine elements were therein 2006, 2009 and 2010. My curriculum was developed and expanded from the nine topics, he called the nine elements. All 9 of them were addressed in the powerpoint instruction material. I will scan and show you the 9 elements. I knew this curriculum more than anyone in his dept. Tom Shetka said that I dont have experience in GH and ARF. I told him did you get my e-mail CV of speakers who have experience in all RCFE, GH and ARF. I know now why he didnt know because he had not been reading his e-mail or mail because he was ready to leave his job. Tom Shetka and Charles Boatman abruptly disconnected the phone for their 2 ways discussion and called me back in about 10 minutes. Tom offered to give me refund on GH and ARF and he would give RCFE to another analyst because Sandra Munt no longer work for the dept. I said no. I told him, if I said yes, I would be barred from reapply again as long as Boatman will be in office or due to conspiracy. It was not the money that they have already cashed and collected 12 months ago. I applied in Dec 2009 again after my failed attempt in 2006. That led to me being sued by the state and they held my administrator status for as long as 2 years and my residential care home was raided by analyst from San Bruno, all those people with e-mail @dss.ca.gov by retaliation and conspiracy. I have everything to lose if I dont peruse this to the end because I have not given up what I wanted to do starting in 2006. It was much harder to put all the curriculum together edit them and type them in different format and develop the instructional material and break down the class activity by every hour. It is much harder and the curriculum was done by accumulation of many sleepless hours, weekdays and weekends. I have 3 ICTP for GH, ARF and RCFE and I have submitted 70 curriculums in CETP in GH, ARF, and RCFE. I have color coded them for their reading. It was never addressed and I am seriously concerned of their whereabout, if these were not reviewed. My work was well done and complete. I am willing to make revision as needed, but this meeting is not about that. Tom Shetka and Charles Boatman couldnt do what I have done. From our last phone conference with Sandra Munt and Charles Boatman, Charles Boatman didnt even know what a lesson plan is. They dont know and they couldnt tell me what the nine elements are. They just repeat what was written on the denial letter. I told them that there was no indication to me that their dept staff has read my application and made appropriate and relevant comments. I have submitted my application and material on Dec 2009. I have never got a letter of acknowledgement that the dept had received my material. Was this their standard practice and I have never seem them again, and nothing got returned. I wonder if they still have them. All I asked was to show me if you have read them by giving me relevant comments. They told me that it was not there and I told them it was always there since day 1. They scheduled todays phone conference. I have my computer setup and all my submission and documents in front of me and they have none. I do understand why they said they could not talk to me anymore. I could show to them if they have an actual copy in front of them. We could discuss specific because there was no specific on their letter and I told them that their letter was not address to my program and curriculum. The dept has made a lot of serious mistake in the past, I have no

doubt and they will repeat them again as long as the people who made the mistake were still there and being defensive. They have never attended their approved program but I have. I have not been in a class with powerpoint. All it was highlight what the instructor read out and highlight everything she believed that it would be on the exam. Mr. Elner (new vendor application analyst), Please review. I worked very hard on this and would hear back from you soon. We need to move on. According to the guideline of vendor manual, a simple outline is exemplified. I dont know how extensive you want this to be. I wish Mr. Tom Shetka has a happy retirement now. He was requesting and hosting a conference with me to discuss about resolution of my complaint. I called him that day on 11:30 am but his wasnt there. I only got his unchanged message. During the conference at 12:00pm with Charles Boatman and Tom Shetka, He forcefully with the tone of authority that -where is your nine elements- It was there since 2006, the first time I submitted the application. I asked him did he had my application in front of him now. He said -no-. I asked him - Have you look at my application before. He said -no, I dont have to- I wanted to guide him and showed him where it is. What kind of resolution meeting was this. It was a unilateral heresay meeting well plan on the day that he left and after he put on his departed message. I was accidentally disconnected without prior explanation. Tom Shetka did that in purpose because he wanted to put me out of their conversation and discussion. He wanted to talk with Charles Boatman privately by taking me out. I immediately called his phone number back, the same number I dialed at 11:30 but his greeting message has changed, the new one was on. He said that he was not a dept chief anymore that we should call Mr. Hanes at a different number. Of course, we get re-connected, he was not legally representing the dept to negotiate with me because he no longer worked for the dept. After we got reconnect, they (Charles Boatman and Tom Shetka decided to offer me refund of my application fee. I refused because, if I took this offer, the fee back, I would never be able to reapply again. The fee I paid over years, but never heard back from the dept. I may be poor but I want my application read and to be read fairly. Tom Shetka got angry because of my refusal and he threatened me that it will have it resolved in a judge, an administrative meeting. I havent heard from anyone of them for a long time. I havent received any things from the administrative law judge. I afraid that my case would become a cold cases for years. Even every time we talk, the dept would select a time and date for phone conference which took months. I have to let you know that I am recording contact everytime with the dept. I called Charles Boatman who had been staying away from talking to me. I told him that I am expecting an ALJ review which I have not heard from. He then arranged for another phone conference again and we will try to do without a judge. This all started in 2006 and I remember the evening Tom Shekta called me at home and said that he wanted to be paid for late fee. My Administrator status was on hold for becoming a vendor applicants, I needed to have an administrator to run my business. I was not late it was the dept who had not remove the administrative hold status and I did everything right to renew, they got my fee and cashed. I kept calling, no one knows what had happened and I sent my documentation more than twice for repeated investigation because Boatman forgot what he said he would do or he had to consult a second state attorney. I did not get my administrator license for no reason for two years and it is not unusual in CCL office, any operator would tell you. I kept very good record and even that I have to submit them 2 times to get the certificate. If I didn't pursu

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Breach of confidentiality by DSS CCL How come DSS CCL could get away with violation and crime they commit and in turn to penalized and gave out citation to retaliate on care home licensee who speak out and speak up
I told Boatman who I got from him. Boatman

replied to me that he would resend my denial letter and just sent the wrong one back to him. I have too many of this incompetent, and unpleasant encounter with the DSS CCL.
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4. retaliate on E. Hillsdale Rose Garden operator and licensee from 2006 to now

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3/18/11 Jeung made their last appearance on March 18,

2011, a Friday for Charles Boatman to call me on March 21, 2011, a Monday. I have been calling Charles Boatman everyday all that week for his decision as he told me to call, but he put it off every day, message and no call back, he was in a meeting, he was in a phone conference, he was out of the office, and he finally set the day on Monday 3/21/11 for the result of his decision. On 3/21/11, I asked him for his result over the phone, he said "you are not in compliance." This was the answer that I expected but I would not believe it until I heard these verdict from Boatman. I didnt want to believe this was true and the department was so corrupt and abusive. I asked for a denial letter that I have never gotten one from him as of today 6/27/11 for more than 3 months after this conversation on the phone and even my care home has closed.
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3/29/11 Snap shots


You will see my facility info from CCL website, I am clean and here is a snap shot I took today 3/29/11 and I was not under probation.

Click attachment CCL1

Snap shot taken on 3/29/11. As compare to this facility in South San Francisco, they have a probationary status

Click attachment CCL2

Now CCL had never work so speedy before to remove Rose Garden from their list and Probation for Winston Manor had be removed as if nothing had ever happened before.

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5/10/11 meeting with Marcroft

These are the people Audrey Jeung said that they don't have documents. When I went to May 10, 2011 meeting. Susanne Roman Clark accused me that there were people hang around there who don't belong there. I told here that they were my care givers. I have their fingerprint clearance as acknowledged by your office, licensing. How come you processing clerk knew and communicated with me and Clark and Jeung didn't know that. She said that was the clerk' job to send those letters.

All those people on the list had done a very good job for taking care of the residents and we had no injury and complaint from the residents and their families but only from Charles Boatman. They are all now in unemployment and I have a vacant house with no income.

One of the citation they gave me was plastic bag too thin in the freezer. Jeung wanted double Ziplock bag. It irritated me that she didn't describe the how thin was the thin plastic bag and appearance of the wrapped product. There was no freeze burn and what was the problem. We purchase the meat as if from the store and we consumed them quickly in weekly purchase for freshness.

On the citation, I got a lot of the accusation that was not on the June 30 inspection. Liar. Staff persons had criminal record clearance as in attachment 4. CCL acknowledge it but appeared on the administrative law citation.

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I don't see how you and your other dept chief can managed you dept with what you did?. Carol Macroft thrown me out of her office saying that CCL in San Bruno is a private property when I refused to sign the paper she gave to me, typed by the court reporting on the side with their set up computer in May 2011. Macroft said that I could sit outside of the CCL office, not inside. Macroft and Clark ordered me to leave or they would call the building security or as Clark suggested high way patrol to remove me. Macroft said that it would look bad for me in front of the judge. I have been waiting until today to see a judge, even thought I no longer believe in justice in United States. Bob Hing would only tell me that Charles Boatman will call me. The person who committed fraudulent crime of abuse of his power and negotiating with his department after he declared retirement to the public and misrepresentation with his department that he no longer work for and make illegal offer using his former government title for Charles Boatman in our last three ways conference scheduled by him. Since these people worked for you and you told me to call them, they were just carrying out your orders. I have continued to receive mails ordering money and fine for L&C, nothing about seeing a judge as it was promised and threatened by Tom Shekta when he was no longer working for the department and Carol Macroft.Your dept is corrupted. Gary Palmer wrote to me and said that Charles Boatman would response in 2 weeks but it took months, after I initiated to find out myself. This is an old saying Only the government official could burn peoples house and common people would not allow to light the candles at night. Did you know as I have taken out from my website this information? Gary Palmer and Charles Boatman were in this activity in conflict of interest. Was this a department activities with these co-worker of you attending this seminar as presenter for economic interest as it is a paid seminar. Mr. Boatman gave out CEU hours and credit that he approve himself. __________________________________________________________________________ ________

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Taken from the original advertising brochure . (also posted on my website) Day 2 - June 18, 2010- Topics 2010 Legislation Update 2010 CCL Implementation Plans-RCFE/ARF/GH Joan Regeleski, CRCAC Consultant Worker's Compensation Insurance Update & Claims Procedures Gail Drzesiecki, Assistant Claims Manager Jan Smith, Claims Liaison State Compensation Insurance Fund California Community Care Licensing Mission & Updates For RCFEs, ARFs, and Group Homes Gary Levenson-Palmer, Chief, Technical Assistance & Policy Branch Dorette Pierce, Chief, Caregiver Background Check Bureau Cathy Claiborne, Manager, Caregiver Background Check Bureau Charles Boatman , Manager, Administrator Certification SectionMary Jolls, Senior Care Program California Department of Social Services Community Care Licensing Division RCFE Course Approval: Applied for 16 Hours (8 Hours Each Day) ARF Course Approval: Applied for 16 Hours (8 Hours Each Day) Group Home Course Approval: Applied for 16 Hours (8 Hours Each Day) NHAP Approval: Applied for 16 Hours (8 Hours Each Day) Provider Approved by the California Board of Registered Nursing, Provider Number 10821, for 16 Hours.

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Hotel Reservations: Atlantis Resort Hotel (800) 723-6500 begin_of_the_skype_highlighting (800) 723-6500 end_of_the_skype_highlighting Room Rates: Nights of June 16 & 17 = $59.00 Single/Double Night of June 18 = $119.00 Single/Double All reservations are subject to local occupancy tax along with $10.00 resort fee + tax per night. Identify yourself as attending the "Community Residential Care Association of California Conference" Hotel rooms blocked until 5 PM on Monday, May 24, 2010. Reservations received after 5 PM on or after Monday, May 24, 2010 will be booked upon space availability and prevailing rack rate. Hotel Check-In Time: 3:00 PM Conference Registration: Early Bird Discount CRCAC Members On or Before May 17, 2010 = $185.00 Non-Members On or Before May 17, 2010 = $220.00 CRCAC Members After May 17, 2010 = $215.00 Non-Members After May 17, 2010 = $270.00 For a registration form, please contact the CRCAC office at crcac@comcast.net or call us at (916) 455-0723 begin_of_the_skype_highlighting (916) 455-0723 end_of_the_skype_highlighting.

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On May 10, at 2:15pm, I went to see Carol MacGrath in her office, regional manager of CCL in San Bruno. I went there and saw through the locked glass wall; Audrey Jeung was standing outside her office door and receiving instruction. I was searching for the receptionists desk to enter but I couldnt find. I went out the classroom from the glass wall. I saw a court reporter with a computer screening. Carol MacGrath opened the door for me to get in that class room. Susanne Roman Clark came in and they told me that what I said would be recorded. I asked if this is a deposition. They told me that I dont have to sign it. They never informed me that this is a recorded meeting; otherwise I would bring in my old tape recorder for my own protection. We were still talking about the same old things. At the end Carol MacGrath gave me a paper to sign. She told me that my Administrator license would be revoked. My case will be move forward to court. I told her even before this meeting that I would close the facility, I couldnt run a facility without a licensed administrator and they asked me not only for 30 thousand dollars of fine but also an annual licensing fee in June. The told me to leave at end of the conversation. MacGrath said that it wouldnt look good on me to the judge in court, if they have to remove me by the building security guards. I told them that I need to rest, I didnt feel good, I couldnt stand up. MacGrath said that I have to sit outside, this is a private property. She gave to 5 minutes, looking at her watch. Susanne Roman Clark stood up and said that she would find the Highway patrol to remove me. These people should work for the Jail. Even inmates have rights. They call themselves department of Social Service. I was told that my care home was falling apart. Caregivers are making referral money taking my residents to the other care home. They negotiate with the other

Who are you to qualify for this investigation? Have you talk

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me? Let me teach you how. You have to complainant before you start your investigation to find out the problem and learn about the detail and after a thorough investigation you have to give me a report. The one page letter you sent me is what your co-workers, perpetrators told you, their shame and their unilateral story. You are not fit to this investigation because very obviously, you are prejudice and bias. I have dealt with this people since 2006 and every time to have a 3 ways conference with them. Their boss what just saying everything their co-workers told them, even thought it is false. I have evident of that. They were there to give support to their staffs and point at black and agree with the staff that they call it white. What ashame! This is how you operate. United States is dying because of all you incompetent people who retaliate and suppress to cover their own ass and mistake.

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care home owner for commission under the table. What a world we are living in? Who are the people eventually suffer? I still havent gotten a denial letter from Charles Boatman which I might never get who had never talked to me again and I lot of unfinished business. I dont know what I am going to do next, not even a fall. My resident knew all their care givers and they have no complaint. They told me to leave at end of the conversation. (I will post their letter to me and their accused nobody staffs. I told Susanne Roman Clark did she know that those were the people you have accepted as my fingerprinted caregiver employee. She didnt know. She said nothing. Those were handled by her clerks. She hadnt done her homework before this meeting. MacGrath said that it wouldnt look good on me to the judge in court, if they have to remove me by the building security guards. I told them that I need to rest, I didnt feel good, I couldnt stand up. MacGrath said that I have to sit outside, this is a private property. She gave me to 5 minutes, looking at her watch. Susanne Roman Clark stood up and said that she would find the Highway patrol to remove me. These people should work for the Jail. Even inmates have rights. They call themselves department of Social Service. I was told that my care home was falling apart. Caregivers are making referral money taking my residents to the other care home. They negotiate with the other care home owner for commission under the table. What a world we are living in? Who are the people eventually suffer? I still havent gotten a denial letter from Charles Boatman which I might never get who had never talked to me again and I have lot of unfinished business. I dont know what I am going to do next.

From: sylvia lee [mailto:syl57via@yahoo.com] Sent: Thursday, July 14, 2011 1:48 PM To: Merk, Gloria@DSS Subject: What kind your investigation have you done? Have you talk to me, the complainant and the victim? You sent me a letter told me what your co-worker told you? I called you on Friday 6/26/11 but have never call me back. You did this to satisfy the senators. The investigation you have done is unacceptable. We are not doing hearsay. We want evident for your finding. I have evident but what do you have, except what your co-worker tells you. Department of social service is department of coverup and shame. I called Bob Hing. He asked me " What do you want?" He said that Charles Boatman would me on 6/26/11 but it never happened and now has been 3 weeks since he said that. I want to assure you. You cannot silence me unless I died. Sylvia

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4/8/11

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Meeting with carol marcroft


Jeffrey Hiratsuka has never e-mail nor communicated with me in

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anyway. I have written to him in the past but he never responded. Back in 2006, he signed the delegation paper to have my administrator status suspended for applying to become a vendor and I was denied. I sent letter to the president Obama, former governor Arnold and current governor Jerry Brown and DOJ. I wrote to the senators. I was well known in the DSS because Senators sent my complaint letter to the department and triggered a serious of harsher retaliation from the top down. I was even forced to sign a self confession given by San Bruno Regional manager, Carol Macroft with her subordinate Susan Roman Clark. In that meeting Carol Macroft shouted at me saying that " My staff (Audrey Jeung) will not listen to anyone (meaning Charles Boatman DSS), but me." I was called to attend that "deposition" set up by Carol Macroft, but threatened to throw me out by the building security and as Susan Roman Clark suggested, by the highway patrol, when I refused to sign the paper they handed to me after the court reported and Macroft reviewed and revised the copy. Before this meeting, as I arrived to CCL office, I saw Audrey Jeung stood outside Carol Macroft room waiting for Macroft's instruction. All these were well documented since 2006, including the denial letter of someone else that was sent to me instead by Charles Boatman in Registered mail, a serious breach of confidentiality. What I sent to the Senator got re-direct to the

Jeffrey Hiratsuka has never e-mail nor communicated with me in anyway. I have written to him in the past but he never responded. Back in 2006, he signed the delegation paper to have my administrator status suspended for applying to become a vendor and I was denied. I sent letter to the president Obama, former governor Arnold and current governor Jerry Brown and DOJ. I wrote to the senators. I was well known in the DSS because Senators sent my complaint letter to the department and triggered a serious of harsher retaliation from the top down. I was even forced to sign a self confession given by San Bruno Regional manager, Carol Macroft with her subordinate Susan Roman Clark. In that meeting Carol Macroft shouted at me saying that " My staff (Audrey Jeung) will not listen to anyone (meaning Charles Boatman DSS), but me." I was called to attend that "deposition" set up by Carol Macroft, but threatened to throw me out by the building security and as Susan Roman Clark suggested, by the highway patrol, when I refused to sign the paper they handed to me after the court reported and Macroft reviewed and revised the copy. Before this meeting, as I arrived to CCL office, I saw Audrey Jeung stood outside Carol Macroft room waiting for Macroft's instruction. All these were well documented since 2006, including the denial letter of someone else that was sent to me instead by Charles Boatman in Registered mail, a serious breach of confidentiality. What I sent to the Senator got re-direct to the department head and more cover-up with harsh suppression. I never heard from the department. Gloria Merk sent me a letter and senator a letter in her one page investigation rephrasing what her staffs told her, I was a criminal subject to facility and license revocation. What kind of investigation is this. I was the

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department head and more cover-up with harsh suppression. I never heard from the department. Gloria Merk sent me a letter and senator a letter in her one page investigation rephrasing what her staffs told her, I was a criminal subject to facility and license revocation. What kind of investigation is this. I was the complainant and was accused and punished for a I have never committed. They original complainant was never interview and was never communicated. I was called for the disciplinary meeting for writing to Gloria Merk. I have no job as a former health care facility evaluator nurse, no income. I have been living here in Rose Garden since. As I residents were taken out of Rose Garden in tear and wanted to call the police. I could never forget that. I will start writing to the President, DOJ and Senator again. Now, I could present the consequence of retaliation and suppression. What about that 70 curriculum I submitted to Charles Boatman? Everyone was wondering what I am working at day and night for nothing, after years of scrutiny as pre-determinded. There are injustice, sweeping the dust under the carpet. It has never been explain why all the dept head attended the lobbiest seminar and get CEU to attendees by Charles Boatman, one who approve those credit, What about the Economic 700 filing. while I was charged by Audrey Jeung that I have conflict of interest to teach Red Cross as I was an authorized red cross instructor. My alert, 90 plus years old parents were suffering from gossip and rumor in the field, friends, relatives and for those people who didn't know the truth of retaliation and suppression why I become today. facility and administrator Licenses were removed. I lost my job and no income. I was sued by the State for I have done nothing wrong and I was serving my residents well. I want the world to hear this before I died. I am not ashame but you should....If one letter got no response, I will send one thousand and 10 thousand letters.

I paid my annual licensing fee every year. In 2011, one day late to submit the fee was 619.5 dollars and 206.5 was late fee.

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6/14/11 p1

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6/14/2011 p2

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I have written to Gloria Merk before but she never responded to me, but she wrote this letter in response to Senator Feintein and Boxer. In this one page letter, she only talked to Carol Marcroft and Bob Hing but never the complainant, me. What kind of investigation is this? She is bias and prejudice because she only listen to her staffs. There was no investigation and no evidences presented. Merk was part of the cover up for this scandal. Carol Marcroft and Susanne Clark threatened to throw me out of the CCL office by building security. They said that CCL is a private property, when I refused to sign the self confession document they typed up for me. I asked Bob Hing If you come for 324 me, search my own home, not my residents. Bob Hing said We

7/7/2011

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I went on LOA without pay since Sept 2012. 11/30/11 stop working on for them officially
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Fraudulent claim, falsification of document and misrepresentation by stating that in action to protect health and safety of elderly as prescribed in Title 22 Regulation DSS and CCLs revoked Rose Gardens administrator and facility licenses by abusing their power as given by the public to protect the elderly for the purpose of self preservation in incompetent scandals and suppressed those who dare to speak up against them.
CCL was the abuser not me, the licensee. We took care of the residents everyday for 6 years. My resident were not in any safety and health risk for CCL to protect by given me a 30000 dollars fine and revoke my administrator and facility licenses. CCL was the abuser in violation of resident rights, privacy, respect and dignity. DSS victimized my residents in their blind search of residents and caregivers own property without permission to fine the licensee and revoke my administrator and facility licenses.
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Title 22 stated that Intentional mis-interpretation of Title 22


According to title 22, It stated that if residents

were injured, harm or there was a death in my facility and is avoidable, the facility would be fine for 150 dollars a day but no resident was injured, harm and died in Rose Garden. Why do I get 150 dollars a day fine?

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Licensing had no concern of quality of care, no

concern of resident's safety but it appeared that they only want the penalty money. They came down every time I was going to talk to Charles Boatman. All licensing asked was their penalty money. CCL asked for 200 penalty fee for one day late of paying the licensing fee. I have gotten a letter to request for money to renew my license this year. After all the torment from Licensing , they sent me a letter asking for annual fee for the up coming year 2011-2012. In 2011, they sent letter for me to pay the annual licensing fee. (incompetency and miscommunication)
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On 6/14/11 Gloria Merks letter in response to Rose Gardens complaint to Senator stated that This noncompliance requires CCLD to take action to protect health and safety as prescribed in Title 22 Regulations. My residents had no health and safety risk and CCLD constantly demanded civil penalty money and heavy fine to licensee and constantly harassed and intimidated residents and caregivers were not action to protect health and safety as prescribed in Title 22 . Merk didnt mention any specifics of violation and what she had to protect in health and safety of my residents whom they had no complaint and whom we took care of everyday for years. What had CCLD and Merks staffs had done in action to protect health and safety as prescribed in Title 22 Regulations to prevent this resident who jumped out of the window on 22nd floor to a violence death in The Sequoias on 8/3/11 at 10 am.
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24.
On August 3, 11 at 10:00 am, a resident plunged to dead from 22nd floor to the ground because the chain was broken as explained by that facilitys administrator, the facility was still opened and not even in probation nor a trace of what happen on that day. (Licensing number 380500593 SEQUOIAS SAN FRANCISCO,THE). As of today May 4, 2012, this facility had been removed from the DSS, CCL website but still open. I have raised question about their legality in operation for the scope and severity of 400 resident capacities. Licensing number was not listed on their entire websites which is required on all of their advertisement. In term of Scope, they are a licensed for 400 resident facility and Rose Garden was licensed for six. In term of severity, this life care facility where resident pays ten thousand per month for care had a resident who jump out of his apartment window on the 22nd floor and plunged to the ground in a traumatizing death vs. Rose Garden had no harm and injury and no one even fell in the facility.
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They have the highest scope and severity. For a capacity of 400, how much annual licensing fee they are paying and would licensing slaughter the goose which lay the golden eggs for them. I didnt know the outcome of this because there was no disclosure to the public, unlike CDPH.

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No Licensing number which is required on all advertisement

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Spell check
I wrote to Gloria Merk on Never got a response back from her. I took a day

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off on Monday and return to work on Tuesday. I was called to a disciplinary meeting at 10 am. For sending out e-mail to gloria Merk, using my office time in violation of dept computer security issue. I saw my supervisor holding a print out the e-mail I sent to gloria Merk. I asked how did my supervisor got the e-mail I sent from home. My supervisor said their IT dept had a way of obtaining a copy from the e-mail I sent out. I show them that I sent out from my e-mail address to Merk and it was done ---- when I was off at home.

5. removal of my elderly residents and revoked my administrator license and facility license

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2/10/12

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I got a letter from Gloria Merk, I want to bring up this points.

See letter attachment

1. Please noted that I live in Former Rose Garden Residential Care facility which located on 107 E. Hillsdale Blvd., not 107 E. Hillside Ave I am in City of San Mateo with zip code 94403, not 92553 which is MORENO VALLEY IN CA

I DIDN'T KNOW HOW YOU GET THIS WRONG BUT I ONLY KNOW I ALMOST DIDN'T GET THIS LETTER AND BE VERY CAREFUL WITH THIS INFORMATION. FOR CERTAIN PROFESSION, ONE MISTAKE COULD CAUSE PRECIOUS LIFE.

2. THIS LETTER WAS ERRONEOUSLY STATED THAT THIS IS ABOUT DENIAL OF MY APPLICATION TO BECOME AN INITIAL CERTIFICATION TRAINING PROGRAM AND CONTINUING EDUCATION UNIT VENDOR. IT IS ONLY PARTIALLY CORRECT. MORE IMPORTANT WAS THAT IT IS ABOUT CAUSE AND EFFECT. COME TO TAKE AWAY MY RESIDENT AND REMOVED MY LICENSES AND UPHELD MY LICENSE FOR TWO YEAR THAT YOU HAVE NEVER PROVIDED AN EXPLANATION AND EVEN A APOLOGY.

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IT IS ABOUT ELDERLY ABUSE BY DSS CCL TO INNOCENT RESIDENTS, FALSE ACCUSATION, FORGED LEGAL DOCUMENT, VIOLATING THE LAW THAT THIS OFFICIAL SUPPOSE TO ENFORCE AND ABUSE INSTEAD OF PROTECT THE ELDERLY WAS VICTIMIZED BY DSS OFFICIAL TO ACHIEVE THEIR OWN MEAN. MAKE FRAUDULENT CLAIM AND REPRESENTATION FOR THE GOVERNMENT OFFICIAL AND CONCEIVING THE TRUTH, INTENTIONAL LIE TO COVER THEIR OWN FATAL MISTAKES, CORRUPTION AND CRIMINAL ACT TO BLINDLY SEARCH LAW BIDDING ELDERLY RESIDENTS' BELONGING, VIOLATION OF ELDERLY AND HUMAN CIVIL RIGHT, FAILURE TO DISCLOSE THE LPA IRRELEVANT BEHAVIOR.MORE AND MORE. I HAVE APPLIED FOR THE VENDOR PROGRAM TWICE AND OF COURSE MY APPLICATION FEE WAS TAKEN FROM ME TWICE, AND I KEPT ALL DOCUMENTS EVEN THE ENVELOPS OF THE CORRESPONDENCE AND CONVERSATION IN EACH ENCOUNTER BETWEEN ME AND YOUR OFFICE. IT IS A CHOICE WE MAKE AND WE SHOULD BE RESPONSIBLE FOR ITS CONSEQUENCES. YOUR OFFICIAL AND ME. I COULD CHOOSE TO SUICIDE WITH ALL THE PUNITIVE RETALIATION, ABUSE OF OFFICIAL POWER IN SUPPRESSION, ONE BLOW AFTER ANOTHER BUT, NOW I CHOOSE TO TELL THE WORLD AND I CHOOSE TO FIGHT. NO ONE WOULD CRY FOR ME EVEN IF I KILL MYSELF, ALL OF THESE CRIMINAL ACTS WILL GO UNNOTICE. FOR THOSE WHO CHOOSE TO RETALIATE ME AND REPERCUSSION ON ME TIL I DIED. THEY TOO HAVE TO BE RESPONSIBLE FOR THEIR OWN CHOICE OF ACTION.

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IT IS ABOUT DSS CCL INCOMPETENCE, IN 2006 MY ADMINISTRATOR LICENSE WAS UP HELD FOR 2 YEARS, THIS CAUSE ME A FORTUNE TO RUN MY BUSINESS. I WAS REINSTATED AND I WAS ALSO TOLD THAT MY RE-INSTATED LICENSE WOULD EXPIRE NEXT MONTH BECAUSE IT TOOK ME 2 YEARS OF RELENTLESS PURSUE TO BOATMAN'S OFFICE. AFTER HE CONSULTED TWO STATE LAWYERS AND AFTER I SENT IN MY PROOFS OF RECORD NOT ONCE BUT TWICE, I TOOK MY CERTIFICATE AND IT TOOK 2 YEARS TIME. IF I DIDN'T ASK AND ASK AGAIN, NO ONE CARE AND NO ONE KNEW WHAT HAPPEN BACK IN 2006. TODAY, MY ADMINISTRATOR LICENSE AND MY FACILITY LICENSES WERE REVOKED, MY POOR RESIDENTS AFTER BEING IN HERE FOR 6 YEARS INCLUDING ONE 90 YEARS OLD ALERT AND ORIENTED, AMBULATORY ,MAN WERE TAKEN OUT OF THIS FACILITY. I THINK EVEN THOUGHT SOME GOVERNMENT OFFICIAL HAD NO CONSCIENCE BUT GOD IS WATCHING FROM HEAVEN. I DID NOTHING WRONG BUT TO APPLY FOR VENDOR. MY RESIDENTS ALWAYS WONDER WHAT I WAS WORKING ON DAY AND NIGHT AND SO DILIGENTLY FOR A DREAM OF BETTER LIFE. I AND MY RESIDENTS WERE TOGETHER, I HAVE LOOSE MONEY TO KEEP THEM HERE IN MY FACILITY. I TOLD CLARK EVERY DOLLAR YOU TAKE AWAY FROM ME IS EVERY DOLLAR YOU TAKE AWAY FROM THE RESIDENT FOR IMPOSING A 30 THOUSAND DOLLAR FINE FOR DOING A GOOD JOB TO TAKE CARE OF THEM. WHEN WAS LICENSING WHEN WE WERE TAKING CARE OF THEM EVERY DAY. CLARK WAS NEVER ABLE TO TELL ME WHO SHE WOULD SPEND THE FINE MONEY. TO MUCH TO SAY ABOUT THIS. WE HAVE GIVEN OUR RESIDENTS RESPECT, DIGNITY AND WE TREAT THEM RIGHT. I HAVE TO CONSTANTLY DIGGING UP RESOURCES TO PAY BILLS, TO MAKE END MEET, I HAVE TO KEEP WORKING INSTEAD OF COOKING AND DOING LAUNDRY AND HIRE AN ADDITION MATES. WHERE WAS LICENSING IN HARD TIME. HOW DEAR YOU

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6. gave me a 30,000 dollars fine

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7. thrown out 70 of my submitted curriculum for Group Home (GH), Adult Residential Facility (ARF) and Elderly Residential Care Facility (RCFE) Initial certification (ICPT) and Continue certification curriculum(CEPT)

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7.
Alan Elner approved my curriculum and he said

that the application and curriculum were on Charles Boatmans desk for final approval.

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7. Elners e-mail that my course was approved by him


Hi Sylvia regarding the 8 hour dementia course, It is off my desk and in Charles hands. I have approved it, but he is just double checking. If you scroll down to the bottom of this email, youll notice the information on the 2-hour Safe Medication Practice that I needed. I can only find an upgraded outline for the Dementia class, not the medication class. If you did not send it to me, let me know if you plan on submitting the additional information I requested. It isnt extensive, so let me know if you have any questions. Thanks and take care Alan Elner, Vendor Analyst Administrator Certification Section 916-657-3392.

P.S. I will be out of the office next week for all day training on Tuesday and Wednesday.
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8. denied by the Department twice in 2006 and 2010 2006 1. Vendor application denied 2. Vendor application fee confiscated 3. Sued by the State DSS 4. Administrator License Suspended -indefinitely 5. Administrator renewal fee cashed but didnt send me certificate and didnt provide an explanation of what happen to their action or non-action (DSS took my consideration but didnt perform their duties) 2007 2010 1. Vendor application denied 2. Vendor application fee confiscated 3. Sued by the State DSS 4. Administrator License revoked 5. Faculty license revoked 6. Demand a fine for $30000 dollars 7. Threw out my70 curriculum of ICPT and CEPT, after many times of revision and finally approved by LPA, Alan Elner 347

9. These vendor applications triggered a series of retaliation which led to closure of E. Hillsdale and revocation of all licenses needed to operate a care home.

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10. Chapter 7 bankruptcy; eviction, no income; my residents, my employees and my family suffered.

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From: "Lightbourne, Will@DSS" <Will.Lightbourne@DSS.ca.gov> To: "syl57via@yahoo.com" <syl57via@yahoo.com> Cc: "Hiratsuka, Jeffrey@DSS" <Jeffrey.Hiratsuka@dss.ca.gov> Sent: Wednesday, December 21, 2011 3:07 PM Subject: Dear Ms. Lee,

I want to acknowledge receipt of your emails. I have referred them to the Deputy Director for Licensing, Jeffrey Hiratsuka.
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Will Lightbourne

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Poor LPA training

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This is the different in LPA (for RCFE) and nurse evaluator

(Health Care Facility). Nurses look into the important of handwashing in breaking the chain of microbes transmission . The emphasis to LPA Audrey Jeung would be to get all lided waste paper container and it is not use and required in Health Care Facilities Does Audrey Jeung had all lided waste paper container in her house? She could, it is her individual preference. This is not in title 22. It is more important to wash hand when doing resident care. This was my resident's home. They have no complaint with their open waste paper basket in their rooms, then what is bothering LPA Jeung. If resident required a lided container for infectious control. They should be sent to the hospitals for isolation and care. There were no harm and no consequence for our residents whether they use a lid or nonlided waste paper containers. Remember, my residents are all continence. If she citated Rose Garden for not using a un lided container, she had not stated any reason. Rose Garden did not do any personal care because our residents are all independent. LPA Jeung didn't wash her hand to count all the residents' pills in the care home. I told them many time. The number of pill left didn't tell you the problem, it is the process of passing the medication which is important.

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LPA did very poor charting, as example: If LPA Jeung citated me

for using open container, she should described what she saw such as what was in the container that would require to have a lid, what kind of items was put in there. noted the odor etc. They had to state potential of harm or actual harm. She had done none of this. I changed all the containers in the house to make her happy like all the care home operators but this was not the primary motive she came. She came for a special purposes. On her legal document, she had 'annual' visit which was grossly incorrect. First, the last time she came was more than 2 years ago.As the study stated above, a project in partnership with Community Care Licensing and UCSF, since 2004 LPA is only required to make visit at least once every 5 years. LPA Jeung came down in an intoxicated look and manner, as described by my alert and oriented residents and she mistreated my elderly care home residents. Without explaining what she was doing, she did a complete search in the Rose Garden, complete blind search of every drawers, making a mess after her search and including caregiver's room by force entry. Live in care giver locked her room when she was not in the facility. We have to fix the lock and the door after she left. In the following news report that LPA bribery case, we needed to get a warrant to search their home and why our senior citizen dignity and right were not protected with a search warrant, when obviously she didn't come for these elderly,she had never met in her life but rather she came to target me. These elderly were victimized in her illegal and abusive search.
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I asked Bob Hing, the current dept chief a

replacement to Tom Shekta, said that they have to search my care home to give me a citation They came and left like last inspection 2 years ago. Never heard back from them again until she showed up 7 days I would be talking to Boatman on June 30, 2010. LPA frequently harass resident, my staffs and me. Constantly sending me registered mail for money. I have received a lot of them in the facility and drove me crazy.She came on average every week and yelling at my caregivers and calling me. Constantly demanding for money.

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LPA had no resident safety and protection in

mind. Jeung didn't believe that what deficiency she gave to the facility is important for coming back except kept asking for money. only come in 5 years if without complaint. 365 days we were taking care of our residents 3 meals a day, their laundry, MD appt, when resident were sick and LPA did nothing to care and be with the resident but CCL wanted our money.

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I told Susan Roman Clark who was a LPA for a long time

before promoted to become a manager. In our November 2010 meeting. I asked her why did Jeung came to my care home to count our resident's medication. She replied " We have to do our medication review." I said " What medication review? Are your LPA nurses or pharmacist? If you are not, then you are practicing without a license" LPA poured, count and rebottle someone else's pills. Isn't that what pharmacist does with a license.
I told Clark again and again that it was the process in

medication passing was important.


In Dec 2010 meeting with Susan Roman Clark and Carol

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Macroft, I refused to sign the paper they prepared by the court reporter. Macroft ordered me to leave. I couldn't sit inside because she said this is a private property. She gave me 5 minutes to get up from my chair, kept looking at her wrist watch. Susan Roman Clark suggested getting the high way patrol to get me out and Carol Macroft threatened with the building manager.

"facility was clean and with plenty of food supplies" "Residents were happy and the care was good." "The rate this facility charge is the lowest they have never seen" and "the charge from CCL was missing signatures and meat in the refrigerator not properly wrap."

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CCL falsification of legal document. If you don't

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know how to investigate. I could share a few ideas of how. Falsification of legal document is a serious fraud from a government agency CCL and in court, CCL DSS have abuse the elderly residents to whom they supposed to protect. CCL and DSS abuse the power given by the public and to crushed and shut up the public comment on injustice in your mode of self preservation and cover up. Once again, all you who sat in the office and sign paper are shameful and blind followers.Letter again to the Senators and to night letter to DOJ and Governor and the presidents.

Snap shot of Rose garden

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click to this link for Licensing facility search form under their web page www.ccld.ca.gov
Snap shot taken on 3/29/11. As compare to this facility in South San Francisco, they have a probationary status

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click to this link for Licensing facility search form under their web page www.ccld.ca.gov

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Snap shot taken on 3/29/11. As compare to this facility in South San Francisco, they have a probationary status

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The ombusman report

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Facility closed

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Fine letters

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Case on fine

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Tom Shekta and Charles Boatman decided to offer me that application refund and have me never apply again... I asked Tom Hing" you come for me why don't you search my home, don't search my residents" He replied that they couldn't give me a ticket by searching my own residents. Charles Boatman knew what did I do for a living. I was a California Health Facility Evaluator Nurse. He asked me if I have given out a huge fine before. He hinted that I will get one myself for my facility. All this dept chief are blind followers. Gloria Merk only talk to her staff and made her conclusion to me without ever talked to me in her cover up. I was going to show she how to do an investigation by talking to your staffs. They were all right and I was all wrong in her one page investigation to me and to the Senator. As she never responded to me but to the Senator.

Some other people like Gary Palmer who was also one of the chief who attended the lobbiest seminar as one of the dept chief speaker among others such as Charles Boatman.

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I laughed as I saw the State court paper that I got from the State lawyer, in ordered to strengthen CCL claim that added that room 6 had water temperature 123 F. They lie, they put in things that was not on the original finding. Water temperature was never entered except in this court paper. As a former health care facility evaluator nurse, normal finding of water temperature should be between 105 to 120 F. LPA Jeung never brought this water temperature into anyone's attention. She left without coming back except constantly asking for money and fine. Why are they here? for the good of the resident or for their wealthy deep pocket. She care less about the safety and well being of the residents. If CCL managers and staffs lie and do it smarter. This is a significant finding that HFEN would call an Immediate Jeopardy. LPA left with such significant finding that avoidable and could cause harm and injury should be consider as lack of accountability to her job and consider as abandonment. Afterall, LPA was the prepetrator here not an guidance angle. What would a untrained and ordinary people do?Should LPA check all the rest of the facet water temperature. Room 6 was occupied and that facet was being use by residents regularly, residents were never harm by using it and never complaint. I want to check her thermometer equipment. In fact, it was not mentioned as a problem. it was thrown in later. She never check the water temperature. She came and spent her time searching all drawers in every resident's room. Should LPA check the show room water temperature? and interview the staffs and get a statement from staffs acknowledgement and get a plumbing specialist to help confirm the finding and resolve the problem. What she said is law? She was no specialist. She left without telling anyone and documenting it and she never talk to anyone in the house, nor warn the resident in room 6 not to use the water facet and stated the reason. She just add on this claim at will and ask for money. A charge with no consequence. What is the problem here? I have a lot to write you up on this. Jeung never interview the staffs and never interview the resident. There had never been any harm in the facility, no consequences. Carol Macroft, Susan Roman Clark, Charles Boatman, Tom Hing, Will lightbourne and Jeffrey H, gloria merk and tom Shekta never set foot in Rose Garden and how dear you said that my facility was not in compliance and in violation and desire 30,000 dollars and Clark was never able to answer my questions, how she was going to spend and money from my fine. LPA Jeung was practicing pharmacy without a license by coming to my facility without observing infection control procedure by doing hand washing before coming in contact with the resident's pills. She poured out the pills, count and re-bottled them without the proper method and procedures. Less than 1/2 year ago, there was scandle of LPA bribery that was why they have posted a framed sign to say no appreciation gifts to their LPA as gratitude in the San Bruno CCL office, as I was waiting to have meeting with Clark.

tom Shekta retired as yet represented the dept to negotiate with me in a 3 ways conference call in Dec 2010. I have the phone recorded. Tom Shekta said that my application was denied because I don't have the 9 elements that was the nine topics to be address. It was there since my first application in 2006. I knew every little detail of my writing. He said that because Charles Boatman told him that the nine elements was missing, therefore, the application was denied. ( same scenario when Charles Boatman, Sandra Munt and me three ways conference. Charles Boatman said that something was missing because Sandra Munt told him that he never look at the application. It was not his job. Charles Boatman told me denial and gave me a deadline to withdraw) Is this what had been happening all along? We are in the world of evidence base? These dept chief only know how to blindly follow and cover up for mistake. Let go back to 3 ways conference with Tom Shekta and Charles Boatman. I asked Tom Shekta " do you have my application in front of you?" He replied " I don't" I asked him " have you ever look at my application" " He replied " I don't have to" I have all the paper work and computer of information I submit right in front of me. I told him I could show you where it was. If you have the application in front of you. he was only saying what was told by Charles Boatman. (By the way, the first analyst Mary James retired. Sandra Munt moved on, Tom Shekta retired. ) We couldn't carry on a conversation because I said I have and he said I didn't have as told by Charles Boatman. The 3 ways conversation suddenly and unexpectedly got disconnected. I called Tom Shekta phone number and by that I learned he had a new greeting message that he was no long dept chief and referred all questions to Tom Hing at such and such number. Tom Shekta set the date and time of the conversation and I was never told that he retired. I was reconnected by their redial. They purposely put me out of their discussion between Tom Shekta and Charles Boatman. (to be continue)

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My different course
Curriculum submitted at different stages

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This school still on BPPE

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BVNPT time frame for program

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1/24/11 elner

Re: Course approvals 7 Hide Details FROM:sylvia lee TO:Alan@DSSElner Message flagged Monday, January 24, 2011 7:11 AM This is the acutal Basic Medication Training course for direct caregivers but also can be taken by administrators. There are a total of 7 pages and for 8 hours. Please review. The prefer priority is Basic Medication Training then the Medication safety. My original computer went dead 2 months ago with the hard drive problem. It is being fixed. Document I have created in the past was not recoverable. Computer went dead. I immediately got a new laptop window 7 that I am ver happy with but without the doc and data. I found these hard copies. I have scanned and forward it to you here. There was also a 4 hour medication training, a shorter and more compact version. I could find. I would do the correction. In terms of re-ordering of the ICTP powerpoint slides, I don't have the original power to work with and make revision because it was stored in my old hard drive. My old computer's problem was data overload and huge files with graphic and too many powerpoints and video that depleted the storage and memory. Fortunately, I upload everythging in my Pisaca account on line. I can retrieve the slides in my web album, but the actual editing would be easier to do on the original powerpoint slides. I would try to finish editing today after I found my original hard copies. It has been over one year I have submitted these documents and a lot of things had happened. Thank you for your attention and show your interest in reading and giving your comments. --- On Sat, 1/22/11, Elner, Alan@DSS <Alan.Elner@DSS.ca.gov> wrote:

From: Elner, Alan@DSS <Alan.Elner@DSS.ca.gov> Subject: Course approvals To: "californianursingacademy@yahoo.com" <californianursingacademy@yahoo.com> Date: Saturday, January 22, 2011, 12:55 AM Sylvia This is just a follow up email to our conversation from today. These are just some of the examples of what I need:

Course #1: Dementia Training 8 hours 8:15 9:00:

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Topic 1: Bullet point the symptoms from 2 Bullet point the causes from 3 List some of the Risk Factors from 4

Topic 3: List Causes related to difficult behaviors List Goals of behavior management

These are just a few examples. Look over the course and check the other topics for areas to add a few examples where they are needed. Quick bullet points should suffice.

Course #2: Safe Medication Practice 2 hours 8:15-9:00 hour: Working Definition (List the definition, need more information) 5 phases of med use system (what are those phases? Need more information)

The 9:00 10:00 hour is great, no changes needed. Thanks Sylvia - dont hesitate to contact me with any questions.

Alan Elner, Vendor Analyst Administrator Certification Section 916-657-3392 ph,. 916-654-1808 fax.

7 Attached files| 4.5MB BMT1.png BMT2.png BMT3.png BMT4.png BMT5.png BMT6.png BMT7.png View SlideshowDownload All

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2/9/11

Re: Course approvals 1 Hide Details FROM:sylvia lee TO:Alan@DSSElner

Message flagged
Wednesday, February 9, 2011 6:39 AM I have no old data to work with but I did it, old laptop is still being fix (months). Here is a copy. Sylvia Lee --- On Sat, 1/22/11, Elner, Alan@DSS <Alan.Elner@DSS.ca.gov> wrote:

From: Elner, Alan@DSS <Alan.Elner@DSS.ca.gov> Subject: Course approvals To: "californianursingacademy@yahoo.com" <californianursingacademy@yahoo.com> Date: Saturday, January 22, 2011, 12:55 AM Sylvia This is just a follow up email to our conversation from today. These are just some of the examples of what I need:

Course #1: Dementia Training 8 hours 8:15 9:00: Topic 1: Bullet point the symptoms from 2 Bullet point the causes from 3 List some of the Risk Factors from 4

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Topic 3: List Causes related to difficult behaviors List Goals of behavior management

These are just a few examples. Look over the course and check the other topics for areas to add a few examples where they are needed. Quick bullet points should suffice. Course #2: Safe Medication Practice 2 hours 8:15-9:00 hour: Working Definition (List the definition, need more information) 5 phases of med use system (what are those phases? Need more information)

The 9:00 10:00 hour is great, no changes needed. Thanks Sylvia - dont hesitate to contact me with any questions.
Alan Elner, Vendor Analyst Administrator Certification Section 916-657-3392 ph,. 916-654-1808 fax.

1 Attached file| 54KB


rcfe correction.docx Download

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Re: Course approvals 1 Hide Details FROM:sylvia lee TO:Alan@DSSElner Message flagged Thursday, February 10, 2011 3:32 PM Dementia training revision --- On Sat, 1/22/11, Elner, Alan@DSS <Alan.Elner@DSS.ca.gov> wrote: From: Elner, Alan@DSS <Alan.Elner@DSS.ca.gov> Subject: Course approvals To: "californianursingacademy@yahoo.com" <californianursingacademy@yahoo.com> Date: Saturday, January 22, 2011, 12:55 AM Sylvia This is just a follow up email to our conversation from today. These are just some of the examples of what I need:

Course #1: Dementia Training 8 hours 8:15 9:00: Topic 1: Bullet point the symptoms from 2 Bullet point the causes from 3 List some of the Risk Factors from 4

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2/10/11

Topic 3: List Causes related to difficult behaviors List Goals of behavior management

These are just a few examples. Look over the course and check the other topics for areas to add a few examples where they are needed. Quick bullet points should suffice.
Course #2: Safe Medication Practice 2 hours 8:15-9:00 hour: Working Definition (List the definition, need more information) 5 phases of med use system (what are those phases? Need more information)

The 9:00 10:00 hour is great, no changes needed. Thanks Sylvia - dont hesitate to contact me with any questions. Alan Elner, Vendor Analyst Administrator Certification Section 916-657-3392 ph,. 916-654-1808 fax.

Expecting? Get great news right away with email Auto-Check. Try the Yahoo! Mail Beta.

1 Attached file| 526KB AD.docx

Download

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2/25/11
Re: Course approvals

Hide Details
FROM:sylvia lee TO:Alan@DSSElner Message flagged Friday, February 25, 2011 12:29 PM I have been trying to contact you for the last 2

days. I am ready to submit more courses, if you are ready.

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3/4/11

RE: Course approvals Hide Details FROM:Elner, Alan@DSS TO:sylvia lee Message flagged Friday, March 4, 2011 4:44 PM Hi Sylvia regarding the 8 hour dementia course, It is off my desk and in Charles hands. I have approved it, but he is just double checking. If you scroll down to the bottom of this email, youll notice the information on the 2-hour Safe Medication Practice that I needed. I can only find an upgraded outline for the Dementia class, not the medication class. If you did not send it to me, let me know if you plan on submitting the additional information I requested. It isnt extensive, so let me know if you have any questions. Thanks and take care Alan Elner, Vendor Analyst Administrator Certification Section 916-657-3392.

P.S. I will be out of the office next week for all day training on Tuesday and Wednesday.

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3/6/11

cetp ictp 16 Hide Details FROM:sylvia lee TO:Alan.Elner@DSS.ca.gov Message flagged Sunday, March 6, 2011 3:25 PM I have scan and sent the 8 hr basic medication training. It sound like you haven't received them. I found another older copies before. I want to be consider for Basic med training 4 hr and 8 hr and I submitted the info you are looking for from the 2 hr medication safety. They are complete now. Please don't forget ICTP for RCFE, ARF a and GH. Anything that goes on Boatman's desk would be very insecure. Sylvia Lee 16 Attached files| 9.9MB cept basic med trng 8 hr p9.png cept basic med trng 8 hr p8.png cept basic med trng 8 hr p7.png cept basic med trng 8 hr p6.png cept basic med trng 8 hr p5.png cept

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3/11/11
RE: follow up on application submitted Hide Details FROM:sylvia lee TO:Charles@DSSBoatman Message flagged Friday, March 11, 2011 12:08 PM Mr. Elner said that the package is now on your desk. I

want to follow up with that and make sure that no one drop the ball. Sylvia Lee
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3/14/11
RE: follow up on application submitted

Hide Details
FROM:Boatman, Charles@DSS TO:sylvia lee Message flagged Monday, March 14, 2011 1:46 PM Sylvia Lee, I will be reviewing your course in the

next few days.

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3/31/11

This is what happen to me since your denial administrative hold on me. Hide Details FROM:sylvia lee TO:Barbara.Rooney@dss.ca.gov Jeffrey.Hiratsuka@dss.ca.gov J.Hiratsuka@dss.ca.gov 4 More... Message flagged Thursday, March 31, 2011 12:29 PM Since then, Tom Shekta, Mary James retired and Sandra Munt moved on. <A HREF="http://www.rcfe40.webs.com ">For more and complete information, please click here www.rcfe40.webs.com for my website</a> Please click on this www.rcfe40.webs.com for more info. www.rcfe40.webs.com Incompetent state employees retaliation, abuse of power to elderly I am reaching out to seek help from anyone who care to stop these suppressions from government agency call Department of Social Service Community Care Licensing, Licensing and Certification. These happened over a period of time since 2007 and until today. I complained and complained. Complaint letter ended up on the perpetrators desk. I went to see them. The problem escalated and got worse. Today, ,March 21, 2011, is another big setback to me. My heart dropped to the bottom of the ocean. I am completely exhausted and depress and completely paralyzed due to major depression as caused by conspiracy, retaliation and suppression from DSS, CCL, L and C. Can a policeman and the judge abuse their power given by the public and pay by the public to search and arrest their protected public for the sole purpose of retaliation (speaking up), suppression (shutting me up), conspiracy (abusing their power). Do these public employees from the State get punish for wrong doing? Retaliation do get stop by someone. On March 21, 2011, at 10:30 am, this is the date and time he set for calling me because I called him on last Wed, Thursday, and Friday, because I wanted to know the result of his decision, and does that really fit into my assumption that licensing came down every time under his direct, including the house search of my alert and oriented elderly residents and care givers personal belonging in their own rooms. On March 21, 2011, Boatman called me and said that your application was denied, I couldnt give it to you. I asked Boatman for the reason and he said that because I was not in compliance with my care home. I told Boatman that I was expecting him to say that to confirmed my suspicion that Community Care Licensing came to my care home and gave us a 22640 dollars plus fine on my care home on March 18, 2011 which is 7-10 days I would talk to Boatman again but he keep putting it off on Monday. I wanted Boatman told me in his own word and I wanted to hear from him. Last June 30 licensing came to raid my care home to do a narcotic search to my elderly residents was 7 days that Boatman said that he would talked to me again. The whole scenario got repeated. Prior to this Licensing had not been in my facility for 2 years and we had no fine for the past year. In the November 2010 meeting with Susanne Roman Clark, She complained that CCL had 4 counties to inspect. As you could see what happen here. Last 3 ways conversation with Charles Boatman and retired Tom Shetka who misleaded me to believe that he was representing Californian Dept of Social Service, He hung up and threatened me that I would be called to the ALJ Administrative Law Judge which had never happened. I called Boatman to follow up with the ALJ meeting because nothing happened for a very long time. Then, Boatman suggested that he will have new analyst, Alan Elner, who seems to be very kind to read my application. I was so naive to believe that I could still get the vendor status after struggling for all these years with DSS CCL. In our last 3 conversation with Tom Shetka and Boatman, after suddenly without announcing what they were doing, we got reconnected after Tom and Charles discussed without me, to make me an offer to refund my application fee and dont ever apply again. I refused. I told them. It is not the money that I have already paid and cashed by the dept long time ago. It was about the amount of work I put in, the sleepless hours, hard work, the hope I put in this work. I want to be read fairly. Then the result of that conversation was to take to the ALJ which never happened as I follow up. Boatman told me Alan Elner will read my application. I worked with Elner for a long time because he wanted the slides rearranged, he wanted this and he wanted that. I do everything for what he wants. He finally told me that it is on Boatman desk now for approval. Audrey Jeung from San Bruno licensing came and gave me a huge fine. And I called Boatman for his decision. He deferred the decision until Monday March 21, 2011 at 10:30am and told me no When I heard what he said, I was choked with my tear but I have to hear it from him to confirm. All of them, Audrey Jeung. Charles boatman, Susanne roman Clark and Alan Elner all have their name@dss.ca.gov as their office e-mail address. I called Elner, he said that he got nothing to do with Boatman decision, he was only one to decide not him, Elner call Boatman Charles. He said that he couldnt understand me because I use too many pronounce. He was playing good guy, elner to get me to revised on my application and give me false hope, and Boatman was doing the bad guy to get rid of

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told them. It is not the money that I have already paid and cashed by the dept long time ago. It was about the amount of work I put in, the sleepless hours, hard work, the hope I put in this work. I want to be read fairly. Then the result of that conversation was to take to the ALJ which never happened as I follow up. Boatman told me Alan Elner will read my application. I worked with Elner for a long time because he wanted the slides rearranged, he wanted this and he wanted that. I do everything for what he wants. He finally told me that it is on Boatman desk now for approval. Audrey Jeung from San Bruno licensing came and gave me a huge fine. And I called Boatman for his decision. He deferred the decision until Monday March 21, 2011 at 10:30am and told me no When I heard what he said, I was choked with my tear but I have to hear it from him to confirm. All of them, Audrey Jeung. Charles boatman, Susanne roman Clark and Alan Elner all have their name@dss.ca.gov as their office e-mail address. I called Elner, he said that he got nothing to do with Boatman decision, he was only one to decide not him, Elner call Boatman Charles. He said that he couldnt understand me because I use too many pronounce. He was playing good guy, elner to get me to revised on my application and give me false hope, and Boatman was doing the bad guy to get rid of me. Community Care Licensing came to inspect my care home and gave me a fine for taking care of elderly for 30 thousand dollars and a fine of 150 dollars a day. According to title 22, It stated that if residents were injured, harm or there was a death in my facility and is avoidable, the facility would be fine for 150 dollars a day. There was no one fell in my facility, no one got hurt and no one ever die during the whole time I open for business in E. Hillsdale Rose Garden. My facility record on the community care licensing record was I will fax you ombudsman report to substantiate that. It is a fact. My facility had never been put on probation since the 6 years that we are in operation and even now I am still on their website record. You will be the judge to this but you must read from my journal since 2007. I lose my own home for 40 years to foreclosure and tried to keep this care home opened. Now,. Susanne Roman Clark signed letter stated that she will sue me in small claim, do a wage reduction, and report me to IRS extra for their fine. As I told her in our last meeting November 2010, money you take away from me is money you taking away from these elderly residents. I asked her where did these fine money goes, she never responded to me in this question. I will closed this care home after talked to Susanne Roman Clark from Community Care Licensing several time on the following Monday after Audrey Jeung came to issue a 22460 dollars fine to me Her response was that it was you who said you were going to close it. Yes, I have to pay 6 low pay elderly residents who have been in the facility for 6 years in a different care home, not of their choice and going through a transfer trauma. My employee would have to find another place to live and lost her job.

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Right now I am completely depressed, exhausted and paralyzed by being punished b y these people. What is justice and what is America democracy. What I have done to the elderly? I treated them like my family member for the last 6 years and what the dept DSS CCL L&C had done to the care home, esp me they targeted on for retaliation. In 2007, I applied for vendor to teach administrator class to DSS certification and licensing dept. Denied by the department, fee confiscated and I was sued by the State of California and administrator status put on hold indefinitely because of the lawsuit. No one remembered that there was a hold on my administrator status due to the lawsuit. This is a hole in the department system. I actually help the dept to resolve this indefinite hold. I went to renew my administrator status because I have my business to run. I did everything right to renew; CEU completed, send in fee on time. Fee was cashed by the CCL certification and licensing dept but never get a certificate to show that my status was renewed. I kept calling the dept, no one could tell me what happened. The answer was Your name is not there. You are not on the record. Boatman, dept manager after I submitted all my evident and his investigation said that he would send me the certificate. I waited 3 more months but nothing came. I followed up and called to remind him. He didn't remember a thing of what was promised to send me. Asked me to resend every proofs and documents for an investigation, another investigation just completed 3 months ago. He couldn't remember what was done and said. Fortunately, I kept good record of my documents and cashed check retrieved from bank. His supervisor Shekta called to talk to me, we argued, he insisted on me paying the late fee. I was never late on paying the fee. It was the Dept who put an indefinite hold on my record while I was threatened to be sued by the Dept. I was sued and treated like a criminal because I want to teach a course and was denied by the dept. During those 2 years, I have to hire someone to work as an administrator to run the business for me. When I eventually got re-instated, there was never an empathetic sorry from anyone in the dept. When I followed up from time to time to the dept, Mr. B would tell me that he was consulting a second lawyer from the State Dept. I told myself, who represent me as a tax payer when he was consulting 2 State lawyers on a simple matter over a long time that they are at fault, they tried but couldn't evade the responsibility. Clearly, if I didn't follow up on this, no one knew what happened back in 2007 and no one cared. My administrator hold status will never be lifted. After 2 years, my administrator status has just been reinstated. I wanted to apply for vendor again. Submitted all application for elderly, adult and group home both initial and continue education and online CEU in 9 categories. All fee for each categories were paid and they collected and cashed out by the dept. All material to be reviewed had been sent. Mr Boatman called me and persuaded me to withdraw. He said that I am not qualified. (I have a different opinion on that. I believed that I am qualified per the dept published requirement). I remembered, Boatman called me the date after our 3 ways conference to make sure that I met the deadline he set for me. That is by the end of the day to send him an e-mail to withdraw from the application. He never told me that he would take my fee. I spent a lot of time to prepare and design and write up the curriculum and lesson plan. It is harder for me to put in an entire curriculum together than to have someone just read and comment on it, especially if they have been doing it for a living and for many years. I have already done all the work. I have everything to lose, if I didn't follow through, however, for them. By persuading me to withdraw, they took the fee for having to do nothing in return. I did withdraw the Adult Residential Home (ARF) and Group Home (GH), so that they can facilitate the review process on just Resident Care Facility for the Eldery (RCFE). It didn't happen that way. I got arf and gh applications return un-touched and a letter that tells me, I needed to re-submit the fee if I would apply again. Why did they remind me that because I just persuaded by Mr. B to withdraw. He should advise me before I made the decision. He is not in a position to persuade me to withdraw and the decision should be on me and only if Mr. B would disclose the fact and condition as explain in this letter. I felt that I have been trick to make a wrong decision. They have confiscated my fee. This was what happened in 2007. The dept took the consideration, my fee, but not performing their duties, they cashed the fee I submitted but not sending me the administrator certificate. I have to wait months to get my rcfe application back after calling them to follow up many times. Please check on Ms. Munt's work attendant. She always has out of office auto e-mail response. Sometimes, even she stated that she would return on this day in the e-mail, but her voice mail would have a recording

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saying that she is still out of the office. I waited extra months for the rcfe application back and she made irrelevant and general comments on my application that I wonder did she read my package and I have reason to believe that she didn't read my application documents or she has confused with my application material with someone else. I wrote e-mail to Boatman to discuss with him. He preferred not to respond to me. I worked very hard to re-submit my new revised package. Ms. Munt wants everything, and everything not listed and published on the dept guideline as requirement for application. When I had a 3 way conference with Boatman, he kept saying that to follow the guideline published by the dept which is all wrong. What they want was not listed on the guideline. It is totally different from what is on the guideline. I seriously doubted if they have a double standard. What they said is the regulation and the law. I finished and send out the package meeting the deadline they set for me within 30 days. I spent days and nights working on the project. I mailed out my package and e-mail powerpoint to him. I followed up with a phone call on the Monday I mailed out my package to alert Boatman that I mailed out my revised curriculum and it was on time. They never send me any acknowledge that they have received my package or what is going with the review process. All you do just kept waiting and usually for months with no acknowledgement. It has been 6 months now that I haven't heard back or even a letter of acknowledgement about they received my application and my package. Just like my administrator certificate in 2007. I sent in everything and check cashed but I never get any certificate in return. When I called to follow up, no one could tell me what happened and why I didn't get a certificate. Even after the investigation and Mr. Boatman promised me the certificate was coming. After 3 months of waiting, I called him to follow up and he would forget everything he said and told me to send all document in again and launched a unnecessary and repeated investigation. That was why it took 2 years to straighten out this mess with a lot of time, money and energy waited on my part for the State Dept's mishandling of documents and mistake. This is what happened to my residential care home from DSS certification and licensing unit and community care licensing' act of retaliation. I returned the revised RCFE ICTP to DSS certification and licensing unit. F/U called to Mr. B on last Monday to make sure he knew I sent out revised package as required within 30 days. He said that he would talk to me on July 6, 2010 Tuesday. On Wednesday, June 30, 2010, licensing analyst, Ms. Audrey Jeung, came to "raid" my elderly resident care home. Just 7 days prior I would be talking to Mr. Boatman again, Community Care Licensing analyst came and did a complete search on residents' and care givers personal belonging. Residents' rights were violated. The Department of Social Services and Community Care Licensing failed to properly train their analysts in protecting elderly residents privacy, rights, quality life and respect and not to disturb them from peace and enjoyment in their own home. Of course, analyst had exceeded her limit and scope of responsibilities during the search,including acting like a cop and narcotic squat with a warrant from court, unable to come up with evident to incriminate residents in the search to charge the facility, didn't explain and state purpose of the search to the alert and oriented elderly residents. Community Care Licensing work in collaboration with DSS certification and licensing dept in Sacramento to retaliate on facility owner and in abusing elder care home residents who resided in E. Hillsdale Rose Garden in San Mateo. Elderly resident were victimized in accomplishing Mr. B of Licensing unit for his own personal means. Please read Part 2 of the story to find out reaction from the elderly residents. Mr. B is Charles Boatman in Sacramento Ms. A Audrey Jeung Analyst in San Bruno Office

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Incompetence California State authority official retaliation involve in elder abuse of care home residents. On Wednesday, June 30, 2010, licensing analyst, Ms A, came to "raid" my elderly resident care home at around 3:00 pm per my care giver who was calling me for help. Later, Resident 1 and Resident 2 who were sitting in the living room asked to speak to me. They told me that someone who has no make up on (I think they meant untidy, disorganized look and in a nerve wrecking, impulsive manner) and hand gesture to described how she dress and look came to her room and opened all her drawers and count all the bed sheets and looked under the bed. My female resident was very fearful. She didn't know what was going on. The intruding licensing analyst was acting like a narcotic squat. I asked my residents did that person knock on your door before entering your room, did she introduce herself, did she explain what she was doing and did she ask for your permission to search into your personal belonging? My resident said no, and then added that the person did ask to open her drawers. My resident didn't want to be rude. She gave permission for that one. I told my resident that they have rights to refuse for the search in their personal belonging from intruders. Resident said that she was so afraid and it came rather unexpected in that June 30, 2010 afternoon. She used to enjoy her peace and quiet in her own room. That resident was angry at herself that she allowed stranger for searching through her personal belongings against her own true desire. All my care home residents are ambulatory and alert and oriented and very intelligent. Another male resident told me the same thing that his personal belonging in his room was searched and he said that analyst found a bottle of pills which the dialysis center gave to him. He was an end stage renal disease resident with vas cath on his chest for dialysis 3 times a week. He said that he didn't know that he had to turn the bottle of pills into us. He had kept it with him for diarrhea and he had not told anyone about this bottle of medication. He felt very guilty that we got cited for his false. He was very apologetic to me. I don't want to say more now because I have to deal with these people for fines she gave out to me $1000 for the first time, as Ms A cited on the paper, unjust damage to my residents post traumatic distress, emotionally. This is how retaliation can cost you. Resident 3 is a 90 years old man, very witty and alert, he kept asking, would they close my home down. I told my residents that they came here for me for retaliation. It had nothing to do with them. Resident 1 sighed with a relief and told me that she felt much better now after talking to me. The residents were so unhappy and disturb that they would like to petition a complaint for what happen to them on June 30, 2010 in their home. What is quality of life? What are resident rights and what is privacy and respect? We have to send these analysts to learn to do their job again. They are disturbing my residents peaceful life and treated like a criminal for not committing a crime. This happened in United States too. The country may be different but people who are in power are the same, an example of abuse of power and authority. I am just someone who wants to share my feeling whether you like to hear it or not. They were shaken. My care giver's face was reddened and I afraid that she might stroke out. I wasn't present so I couldn't feel the heat they were describing to me. One more note on these, my direct care giver has her own private room and private bath. All my room and bath are private in the house but I took resident with SSI and veterans. Why did analyst also search into my direct care givers belonging? What was she doing in the care givers room? Was she insane or under some kind of influence? Was she doing something out of her scope of practice and responsibilities? I couldn't understand this as of today. I am expecting more big trouble or back stabbing to come. This is the prize to pay for making a complaint. Analyst need to respect personal right as well as resident rights. She is not a cop and we are not criminal to be treated and insulted as one. If she want to search all over the house, she better bring a warrant from court. Community Care Licensing analyst didnt have the right to search a civilians home without a warrant and all my residents has no prior criminal record and no evident to show that residents had broken the law or concealing illegal narcotic or firearm that desire elderly community care licensing analyst's thorough search into their personal belonging. The analyst was actually abusing and harassing the elderly residents she supposes to protect. Even my elderly residents believed that analyst has exceeded her power to search without evident. My residents were harassed, insulted and intimidated. We have no fire arm and narcotic in the house. This is a job well done Mr. Boatman and your company, by putting the pieces together. Licensing has not been here as long as 2 years and showed up just 7 days prior to talking to Boatman again. Last time when I talked to Charles Boatman and Sandra Munt in the 3 ways conference call, they ask for if I have any citation in my facility more than one time individually, this is perfect timing which lead me to think that Mr. Boatman asked CCL analyst to purposely search into my residents and care givers personal belonging. I am not afraid of speaking up, and complaint even thought costly but I get to see some of the ugliness in people what America needed to change with the slogan to stop elder abuse. Community Care Licensing for the elderly is the abuser not the protector of the elderly. It is very questionable about their analysts' competency training to do this very important job. My residents in house are traumatized and they felt very insecure in their own home. They felt devastated and insulted. They told me that this kind of raid never happen to them before in their life, but it happen here in the elderly resident care home. They didn't feel protected. They couldnt enjoy live in peace and relaxation. They lost self control and self esteem. They were made to feel like a criminal and slip deeper in depression and paranoia. My residents are not demented; they are very smart and couldn't be fool. They voluntarily asked to petition for a complaint as their healing process, hopefully to regain their self control, individual right, respect and dignity again. At their tender age, they should not be mistreated as this is an elder abuse by the community care licensing and their abuse of power. To-morrow is Resident 1's birthday, I promised to help her draft a complaint letter to heal her emotional wound, but I just didn't know where to send for her. In the worse scenario, I

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will not be a vendor to teach the administrator classes. They have confiscated all my filing fee. Community Care Licensing could fine me as much as they want. I will close up my care home. 5 elderly will lose their home and care givers will lose her job. It is still worth to pursue justice because I still believe in justice. I have all my residents behind me for support. My residents are law abiding elderly who would not even step on the front lawn and prefer to walk around the grass patio, as resident 4, a war veteran. My residents wanted me to speak for them and help them to voice their concerns. My suggestion through these was that the State government should trim incompetent, non-performing, abusive rule enforcers from their payroll and has the government system check to make sure that no rule enforcers are abusing their trust from dependent and law abiding citizen and abuse their given power for their own means. Part 3 It is unlawful for analyst to abuse elderly care home residents. Small care home operator has to pay increased license fee way out of its proportion. If a less than 6 residents care home pay the license fee one day late, there will be a 200 dollars more mandatory late fee from the department of Community Care Licensing. I am very proud of what I did with my care home residents. I only have SSI and veteran with no family to care for them. I could see what big different it made to them after having a stable home. They taught me "It is happier to give than to receive gift from someone." Licensing unreasonable "raid" to my care home and put a fine of $1000 dollars on my facility as retaliation. I would want this analyst and the conspirators behind the plot that I am an insignificant person with a heart to care for and help the elderly. I want to see them happy. We are mutual friends. Our board and care home don't receive and funding from the government or any other source and one dollar of fine you charged me is a dollar you rob away from my residents. My care home residents are in these together. I talked to a California Health Care Facility Evaluator Supervisor, who has worked in her current position for more than 10 years. I asked her" Have you ever in the job search facility resident's personal belonging?" She paused for a moment and replied" Once." She explained to me that it was a case of missing personal belonging in a Skill Nursing Facility and the demented resident was hoarding up things. "Of course, I have to ask for the resident's permission first before hand" she said. I told her what happen to my care home last Wednesday. She shook her head and said this is highly usual and it was definitely elder abuse. They have to be very careful with resident dignity, respect, privacy and rights. Even then, they never do blind search. There must be a relevent complaint, they have reason to believe that this resident had done it and they knew what they were looking for. It was not purely motivated by retaliation. Who were these analyst who came to search my residents personal belonging in our home? They don't have warrant from court and right to search civilian home in their job description. Searching care home residents in their licensed residential care home was these Analysts' every job or just my residents in my home. Charles Boatman said that he would called me Tuesday 7/6/10. He never did. This has been three day after 7/6/10 he didn't call. He sent an analyst to raid my residents and our home just 7 days prior to 7/6/10. He thought that he had nailed me this time. He could close the case and close my care home. He told me once that this is his project which is to deal with me for himself and that group of California Social Service Department officials, whoever with e-mail suffix @dss.ca.gov A When Foreclosure Threatens Elder-Care Homes Original source: http://mobile.nytimes.com/article;jsessionid=A8B185E321265C40A6A2EA590075258 B.w5?a=581648&f=19 New York Times By Laurie Udesky April 18, 2010 In September 2009, Sgt. Rick Turini of the Santa Clara County Sheriff's Office drove to a house in San Jose to carry out a court-ordered eviction. With foreclosures in Bay Area counties near all-time highs, the office had been routinely evicting 35 to 40 households a week. But this property was different: It was a board-and-care home for the elderly. Neither the residents nor their families had been warned about an eviction, said Sergeant Turini, who does not recall the home's exact address. When he arrived with his partner, the house was still occupied, and the distraught daughter of an elderly bedridden woman was struggling to get her mother into a car. A couple of teenagers doing homework in the living room looked up at the officers in shock. "We got a call from Adult Protective Services letting us know that the house we were evicting had four or five bedridden residents, and the guy was ignoring the eviction notice," Sergeant Turini said, referring to the owner. "I couldn't believe it had gone this far." He said the sheriff's department worked with agencies to arrange for the fragile inhabitants to be transferred to other facilities or sent home with relatives. "Here at the sheriff's office we're not going to put a person who can't take care of themselves out on the street," the sergeant said. Because of a loophole in the law, owners of residential-care facilities for the elderly - who often double as administrators - do not have to tell their residents or the residents' families if they miss mortgage payments or are on the brink of foreclosure. An analysis of data by The New York Times shows that more than 100 elder-care homes in the Bay Area were under foreclosure in the last six months, and that as many as 700 residents - who often need help with bathing, eating and other daily activities - may have faced eviction. At the time they are licensed by the California Department of Social Services, owners of the homes are required to show enough financial wherewithal only to cover three months of operating costs. Unless complaints are made to the agency, current law requires that these homes be visited only every five years. "Who is minding the shop?" asked Anthony Chicotel, a staff lawyer with the California Advocates for Nursing Home Reform, which is cosponsoring legislation to increase protections for elderly residents in these homes. "The law doesn't really say. There's no obligation for them to do anything if they fall into financial distress." This means residents, their family members and even the staff providing care may not find out about a property's financial troubles until they see an eviction notice or a sheriff at the door. Armed police officers could forcibly remove residents from their homes "without any notice, without preparation, without any arrangements for an alternative residence," Mr. Chicotel said. "Not only are they losing their home, but they are losing the services that allow them to live." Tippy Irwin, executive director of the Ombudsman Services of San Mateo, said this trend of ousting elderly residents without warning was "unprecedented." Her office has handled eight foreclosures of elder-care homes in the last two years, and few owners gave warning to residents or their families. Ms. Irwin said her staff had to scramble to find new places for the residents. "In one residence, we got wind that the sheriff had issued a three-day notice to move people in the house, and that was a Friday," she said. "We had to move them all in one day. It's not the way it should happen." "Every one of these owners has been in denial," Ms. Irwin continued. "They themselves are going through hell. They're losing their homes and their businesses. Not one of them has acknowledged what's happening."

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Brenda Wing experienced this denial first-hand in February when she went to visit her 84-year-old father in the Northstar Manor care home in Woodland. When she arrived, Ms. Wing said, there were three papers stapled to the door that said the house was going to be sold at auction. She called Stephanie Khan, the administrator, and was told that it was a misunderstanding, that the owners were refinancing. Then, on April 7, the sheriff served an eviction notice, Ms. Wing said. She called again, and Ms. Khan again said it was a misunderstanding. Then, Ms. Wing said, the conversation turned ugly. "She was really angry and said, 'You're asking me about personal finances!' " Ms. Wing said. "I said, 'No, I'm asking you if my dad is going to be put out on the street!' It was such a hideous conversation that I had to hang up." Ms. Khan confirmed the conversation and the posting of the eviction notice, but said that a loan modification was being negotiated and that the bank had lost the paperwork. "I wouldn't tell her about my mom's financial business unless it affects the residents," Ms. Khan said, "and the loan modification attorney said that it won't affect the residents." She refused to identify the loan modification lawyer, but said that if she and her mother had been told to evacuate the premises, she would have told the residents and their families. "I would tell them to find alternative housing and give them enough time," Ms. Khan said. Records from DataQuick, a firm that tracks 83 million properties in the United States, show that Northstar Manor was foreclosed on and is now owned by Wells Fargo Bank. Kevin Waetke, a Wells Fargo Home Mortgage spokesman, confirmed the bank's ownership, but said that as soon as the bank learned it was a care facility with elderly residents, it delayed the eviction. "We are working closely with the families and have assured them that we will provide all the time they need to relocate the residents in appropriate housing, however long it takes," Mr. Waetke said. Alexandra Morris, a gerontologist working with the Alzheimer's Association of Northern California, said that many occupants of these homes had dementia, and that an abrupt change could cause severe anxiety and decline known as transfer trauma. "People with dementia focus on familiar people, and familiar aspects of an environment," Ms. Morris said. "That's their anchor, and they can quite literally feel adrift when they have to move." Agencies that oversee these residential-care facilities for the elderly - which typically house up to six patients - have no reliable data on which homes are threatened with foreclosure or have closed because of it. But a New York Times analysis of licensing and foreclosure data indicated that about 16 percent of the 1,600 Bay Area properties licensed as small residentialcare homes has been in some stage of foreclosure since June 2006. According to RealtyTrac, a company that compiles foreclosure records, that includes more than 100 homes under foreclosure in the last six months. It is impossible to tell from the data how many of these were operating as residential-care homes during the foreclosure proceedings or thereafter. But those properties housed as many as 700 elderly residents. Thelma Tan's elder-care home, April Garden, in Saratoga, was among the properties in foreclosure on a list RealtyTrac updated April 4. Ms. Tan said she worked out a deal with her lender on April 5 and defended her decision to keep staff and residents in the dark. "There's no need to alarm the families," she said. "Of course, if something drastic was going to happen, we're required to give them notice." Community Residential Care Association of California Charles Skoien, Jr., director of the Community Residential Care Association of California, said he was unaware of the spate of foreclosures and evictions in elder-care facilities. He said the licensing agency should be in those facilities long before "something like that is going down." Asked about legislation that would tighten requirements, Mr. Skoien said: "I think we have adequate regulations now. I don't think we need more." State Senator Mark Leno, Democrat of San Francisco, has introduced legislation that would make it less likely that the elderly residents in these care facilities would have no warning of a pending foreclosure. It would require people licensed to run such facilities to notify the licensing division of the Department of Social Services and the residents or their legal representative within 24 hours of notification of foreclosure, bankruptcy, missing a mortgage payment or the prospect of a utility cutoff. The bill would also fine owners who failed to do so $100 a day, and permanently disqualify them from operating elder-care homes in California. A vote on the measure is not expected before June. Ms. Irwin, the San Mateo ombudsman, hopes it will pass. "We've had a terrible time in this county, and we kicked up a storm," she said. "We need these protections in the law." Find Charles Boatman in the following activities. He was the one approved and gave the CE unit Day 1 - June 17, 2010 - Topics Dealing with Problem Employee Substance Abuse in the Workplace Medical Marijuana Legal Issues Legal Pitfalls & Practical Suggestions California Labor Laws Review Peter Flanderka, Attorney Long-Term Care Update Medi-Cal Waiver Programs Update Expansion of Assisted Living Waiver Pilot Project Mark Mimnaugh, Acting Chief, Monitoring & Oversight Section California Department of Health Care Services Update on Olmstead Act Implementation Progress of Olmstead Advisory Committee Ruth Gay, Director, Public Policy and Advocacy Alzheimer's Association Member, Olmstead Advisory Committee Day 2 - June 18, 2010- Topics

2010 Legislation Update 2010 CCL Implementation Plans-RCFE/ARF/GH Joan Regeleski, CRCAC Consultant Worker's Compensation Insurance Update & Claims Procedures Gail Drzesiecki, Assistant Claims Manager Jan Smith, Claims Liaison State Compensation Insurance Fund California Community Care Licensing Mission & Updates For RCFEs, ARFs, and Group Homes Gary Levenson-Palmer, Chief, Technical Assistance & Policy Branch Dorette Pierce, Chief, Caregiver Background Check Bureau Cathy Claiborne, Manager, Caregiver Background Check Bureau Charles Boatman , Manager, Administrator Certification Section Mary Jolls, Senior Care Program California Department of Social Services Community Care Licensing Division RCFE Course Approval: Applied for 16 Hours (8 Hours Each Day) ARF Course Approval: Applied for 16 Hours (8 Hours Each Day) Group Home Course Approval: Applied for 16 Hours (8 Hours Each Day) NHAP Approval: Applied for 16 Hours (8 Hours Each Day) Provider Approved by the California Board of Registered Nursing, Provider Number 10821, for 16 Hours. Hotel Reservations: Atlantis Resort Hotel (800) 723-6500 begin_of_the_skype_highlighting (800) 723-6500 end_of_the_skype_highlighting Room Rates: Nights of June 16 & 17 = $59.00 Single/Double Night of June 18 = $119.00 Single/Double All reservations are subject to local occupancy tax along with $10.00 resort fee + tax per night. Identify yourself as attending the "Community Residential Care Association of California Conference" Hotel rooms blocked until 5 PM on Monday, May 24, 2010. Reservations received after 5 PM on or after Monday, May 24, 2010 will be booked upon space availability and prevailing rack rate. Hotel Check-In Time: 3:00 PM Conference Registration: Early Bird Discount CRCAC Members On or Before May 17, 2010 = $185.00 Non-Members On or Before May 17, 2010 = $220.00 CRCAC Members After May 17, 2010 = $215.00 Non-Members After May 17, 2010 = $270.00 For a registration form, please contact the CRCAC office at crcac@comcast.net or call us at (916) 455-0723 begin_of_the_skype_highlighting (916) 455-0723 end_of_the_skype_highlighting. 6. Boatman was giving CEU that approved by himself and participants were charge for a fee to attend. This is conflict of interest and Gary Palmer was also top on the list as presenter. Audrey Jeung in community care licensing prohibited me to teach my caregiver for first aid when American Red Cross approved me and American Red Cross didnt state any restriction on whom I could teach. Jeung called it a conflict of interest. Who made the rules? How come Boatman can get away with issues with out getting questioned, but the care home operator would be punished by fine. I and my friends are getting out of this residential care home business due to reason from my previous articles. To name a few, like government agency incompetency, retaliation, suppression and intimidation. Some residential care homes were doing a hard job to take care of our elderly population and government received financial gain from us. I have to paid to keep these elderly to stay in my home because I couldn't stand to admit business failure. I want my dream of caring people to carry on, at least for a while. I will close the door and have peace of mind and I should take no more threat from the government. In California, Residential care home are private entities. We got no government funding like Medical and Medicare. We are doing everything to meet the licensing demand but what have they done to help us, except the ever increasing penalty and fee. As in my case, it is an intentional retaliation. Special project

7. Like a Ghost in the Haunted house, Audrey Jeung made her appearance again and asked for more money from me on Last Thursday. On Friday, I told her, I would deliever the 1000 dollar to her office on Friday or this coming Monday. I was out to a survey with my team and by car pool. I would not be anywhere around San Bruno. She want more penalty money for me not signing the forms she left to me to complete and I faxed back to her. She never give instruction on what to do with the form. I filled them out and faxed back and Jeung wanted me to sign on it. I haven't heard back from her since that Jeung wanted my signature until last Thursday she showed up and demand more penalty money. There was no communication between me and her on what she wanted me to do with the signature or what she wanted from me. I will give her money as she demanded. Audrey Jeung again harassed and threatened my caregiver and residents in house who felt nausated with her un-professional conduct that Jeung will come back again and again until we pay her the money. Jeung was acting like a debt collectors. I have been thinking and thinking should I pay? I was not at false and I was not given a

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chance to defense myself. I believed that it was from retaliation and intentionally targeted again and again from my previous account with the department. I have to decide whether I wanted to continue with this. The Community Care Licensing Department threatened me with small claim lawsuit and I have been getting letter to ask me to pay, or by wage reduction and civil penalty with interest. I talked to resident Betty last week. Betty told me that she hope that I am not selling the property due to licensing harassment because this home is their home. So, I went home and thought if I can just pay them the money to settle this if this is the sole purpose for giving us the agony and I can continue to operate because it would take a lot of effort and time to relocation the residents and have them adjust to a new living environment. I have already drained by this failing business over the years and on top of all this harassment. It was easy for me to say I had enough and close down the whole facility. Should I live under this licensing nightmare and abuse of their power and conspiracy and retaliation and corruption? I have never heard back from Charles Boatman, he never called me since June 6, 10, but he has already responded to me with his department action. My care home was fined raided by LPA Jeung, violating the patient's right and emotional abuse. The residents were anguish about the facility was going to be closed down by the licensing devils. They are going to loose their housemates for 6 years and a place they call home for the last 6 years. 8. My care home care giver was called by CCL LPA Audrey Jeung from San Bruno Community Care Licensing. She want to see me in her office either on 11/17 or 11/19. Last time she come to my care home, she gave me a fine of 5700. This time she want a over 10000 dollar fine or put me in jail for taking care of the elderly she abused. Audrey Jeung, I am a Health Facility Evaluator and a retired nurse. I can teach you elder abuse. 9. In my conversation with several local long term care facility regional director from a cooperation, their clients got sicker and more acute. Their current long term care residents would be placed in assistive living setting. Do you know that certified nursing assistant in long term care facility can only do activities of daily living and no medication? In Assistive living, there is uncertifed and minimally trained aide who pass med to the residents from their centrally stored medication storage and call that medication assistant. As a care home operator for longer than 4 years, if the elderly in assistive living are getting older and sicker and used more medication, for patient safety reason, this analyst job from the department of social service should fall under California Department of Public Health. Please google in "charles boatman ccl" and click www.amazines.com click more articles from this author to see what this Licensing analyst from community care licensing doing to care home. These analysts as I have experienced with my care home are not properly trained and as evident by their inspection and specially in their last retaliative appearance. The analyst would routinely spend time counting all the residents' pills in the facility. As a Health Care Facility Evaluator Nurse for the State of California myself, it is not important on the number of pills left in the bottle, it is more important on how the aides pass their centrally stored medication. It is more important that the medication aide and caregivers have given to the residents the right medication to the right residents, right time, right dose, right route, right frequency, right documentation and right purpose. What is counting of the pill justified? It is more important on how they pass the pills. It is not the Analyst's job to count the sheets on bed. It is not a analyst's job to look under every bed for rodents. It is not necessary to search all resident's personal belongings for what? illegal drugs or firearms? These analysts have abuse their power to search care home without a warrant in my place of business. Analyst abuse care home resident that they suppose to protect. California Department of social service has shown deficiencies in traineing their analysts by violating the patient rights, dignity and respects. We do resident abuse investigation, quality of care and quality of life and more. Analysts from Department of social service abd Community Care licensing harassed my residents and intimidate them by blindly searching residents' personal belongings and care givers personal belonging and pray to find something that they have accused the licensee for. If the licensee was being target for their search as an act of conspiracy and retailation for fine and accusation from the department of social service. Please come search the licensee's home, not my elderly residents. As a HFEN we never do what they did to the care homes. I want analyst Audrey Jeung from San Bruno office know that we have patient's right in self administration of medication. My residents are alert and oriented x4 and they have MD certified that they can self administer med. They knew that this is their right. Licensing fine me for not knowing the residents' rights. This analysts don't monitor side effects of medication and why these analysts come to mess around with residents' medication every time they come to the resident home to count all the residents pills and disturb their living. These analysts are not nurses and they are not pharmacist, so what is Counting the number of pills in the bottle mean in their job. DSS CCL analyst practice outside their job responsibility. Analyst Audrey Jeung's routine work day was to go around the care home and count all the pills and count the layer of each bed sheets, look under each bed and search each residents and care givers drawers and my care giver locked her room and her lock in her entrance door was forcefully broken and we have to fix it after Audrey Jeung left and no one single apologies but a fine on everyday and she gave my care giver a fine of 5700 dollars last time. I have never gotten 5700 dollars of rent from my residents per month. What do these analysts know about hand washing between counting and cross contamination,

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moisture from her hands do to the pills. Need not to say, we treatment by the department of social service and community care licensing was a conspiracy of retaliation. I have complaint but no one care, no one responded. 10.I have just received one e-mail from Mr. Boatman. He said that I will be getting his denial letter in the next several days. In his 2 sentences short e-mail. He started with " As you have requested." which was wrongfully stated. I never requested of him anything and even if I have requested anything at all. He had not responded to me all those months. He was responding to Gary Palmers' request, the division chief. Gary Palmer was the first on the list to present on June 16, 2010 in Reno Nevada along with Charles Boatman ACS manager for California Elderly Residential Care Home Association whom had charged attendee in that conference for more than 200 dollars a seat. We shall not assume the letter will get to me until it actually in my hands. As of now, I have not gotten any denial letter from him. Gary Palmer said that "within the next two weeks I will get a response from Charles Boatman on Oct 25,2010 until now. Charles Boatman's 2 sentences long e-mail and mistakenly stated from the begining that " As you have requested". Here, was Charles Boatman doing something with exception that is to respond to applicants? What is the policy and procedures in State of California to their applicants? What is his office standard of practice to program applicant? No notification, no acknowledgement on receiving of application. Fee and money got cash right away but never heard anything back on what was being done for years and if you asked them to follow up when you ran out of patient. The staffs and manager would even forget what they suppose to do as dual diligent duty to us the applicants and tax payers. I have waited a year with no respond and I e-mail Charles Boatman with no response. Division chief, Gary Palmer said within 2 week became a month, still it was only a 2 sentences e-mail stating that I will get a denial letter from him in the next several days. I will go to Sacramento for my own training. I would be here to get his letter next week. I wouldn't be too optimistic to get that letter until the letter is in my hand or it didn't happen. I mailed out 70 curriculum and on top of that 3 initial program curriculum. His response would just a denial letter. What did he do with my thousands of pages of curriculum in narrative, chart and the required format? Did he actually read them was actually my questions. He didn't read them last time or did he still have them. He mailed me a letter and thought that it was over and dumped them to the trash. I wanted to know what he did with my hard work from days and nights gathering data, resources, typing and presenting in the format that the guideline require. He told his division chief that he was short of staffs. He was actually a speaker to Lobbyists with his State title listed on the advertisement. When I requested, no response from him. He stated in his e-mail " As you have requested" Wrong, It was Charles Boatman's boss requested him to respond. I didn't ask his division chief to do that neither. Should Charles Boatman responded to his applicant as business practice, as a state officials. As you have requested, we are sending out the denial letters. You should get them in the next few days. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 begin_of_the_skype_highlighting 916-324-4318 end_of_the_skype_highlighting Fax: 916-324-3982 This is a repeat of 2006 when I applied for the first time. My nightmare started with Charles Boatman and in turn sued by the State dept as an applicant. Charles Boatmans Office has been moved. His phone number has changed. It is now 916-654-5859 I went to the post office to get Charles Boatmans registered letter of denial. It was not a for me. I was someone else denial letter to Fresno who applied to be an administrator but got their denial because the applicant failed the fingerprinting background check. His office made a serious confidentiality breach. What is the purpose of sending the letter in registered mail. I talked to him he told me that he would resend my denial letter. I have too many of this incompetent, and unpleasant encounter with them. During our phone conference, Shetka or Boatman disconnected the phone suddenly for their 2 ways discussion. I attempted to call back but only get a message from Shetka saying that he is no longer with the dept . If anyone had any questions call new chief Bob Hane. Shetka failed to disclose to me that he no longer work and represent the dept. Therefore, whatever he said in our phone conference is not valid and couldnt be held accountable for. Of course, Shetka wouldnt have to do anything because he is no longer with the dept. He wanted to hang up and said that he couldnt talk to me anymore and he will give this to the administrative law judge. For him, not an employee in the dept, he didnt have to do anything, like submit this case to the administrative law judge. He was not seriously prepared to talk to me. He told me that my application was not complete, I missed the nine elements. I asked him Do you have my application and paper right in front of you? He said no I asked him Have you seem and gone over my paper work and have you looked at my powerpoint? He said that I dont have to do it. Then, the nine elements he talked about were what Charles Boatman told him. I told him that it was there but he didnt have my application and document in front of him now and he had never looked at my application. The last conference phone call I had with Sandra Munt and Charles Boatman. Charles Boatman hadnt looked at my application and document. He told me what Sandra Munt told him. He was there using his authority to support his worker blindly. The nine elements were therein 2006, 2009 and 2010. My curriculum was developed and expanded from the nine topics, he called the nine elements. All 9 of them were addressed in the powerpoint instruction material. I will scan and show you the 9 elements. I knew this curriculum more than anyone in his dept. Tom Shetka said that I dont have experience in GH and ARF. I told him did you get my e-mail CV of speakers who have experience in all RCFE, GH and ARF. I know now why he didnt know because he had not been reading his e-mail or mail because he was ready to leave his job. Tom Shetka and Charles Boatman abruptly disconnected the phone for their 2 ways discussion and called me back in about 10 minutes. Tom offered to give me refund on GH and ARF and

he would give RCFE to another analyst because Sandra Munt no longer work for the dept. I said no. I told him, if I said yes, I would be barred from reapply again as long as Boatman will be in office or due to conspiracy. It was not the money that they have already cashed and collected 12 months ago. I applied in Dec 2009 again after my failed attempt in 2006. That led to me being sued by the state and they held my administrator status for as long as 2 years and my residential care home was raided by analyst from San Bruno, all those people with e-mail @dss.ca.gov by retaliation and conspiracy. I have everything to lose if I dont peruse this to the end because I have not given up what I wanted to do starting in 2006. It was much harder to put all the curriculum together edit them and type them in different format and develop the instructional material and break down the class activity by every hour. It is much harder and the curriculum was done by accumulation of many sleepless hours, weekdays and weekends. I have 3 ICTP for GH, ARF and RCFE and I have submitted 70 curriculums in CETP in GH, ARF, and RCFE. I have color coded them for their reading. It was never addressed and I am seriously concerned of their whereabout, if these were not reviewed. My work was well done and complete. I am willing to make revision as needed, but this meeting is not about that. Tom Shetka and Charles Boatman couldnt do what I have done. From our last phone conference with Sandra Munt and Charles Boatman, Charles Boatman didnt even know what a lesson plan is. They dont know and they couldnt tell me what the nine elements are. They just repeat what was written on the denial letter. I told them that there was no indication to me that their dept staff has read my application and made appropriate and relevant comments. I have submitted my application and material on Dec 2009. I have never got a letter of acknowledgement that the dept had received my material. Was this their standard practice and I have never seem them again, and nothing got returned. I wonder if they still have them. All I asked was to show me if you have read them by giving me relevant comments. They told me that it was not there and I told them it was always there since day 1. They scheduled todays phone conference. I have my computer setup and all my submission and documents in front of me and they have none. I do understand why they said they could not talk to me anymore. I could show to them if they have an actual copy in front of them. We could discuss specific because there was no specific on their letter and I told them that their letter was not address to my program and curriculum. The dept has made a lot of serious mistake in the past, I have no doubt and they will repeat them again as long as the people who made the mistake were still there and being defensive. They have never attended their approved program but I have. I have not been in a class with powerpoint. All it was highlight what the instructor read out and highlight everything she believed that it would be on the exam. Mr. Elner (new vendor application analyst), Please review. I worked very hard on this and would hear back from you soon. We need to move on. According to the guideline of vendor manual, a simple outline is exemplified. I dont know how extensive you want this to be. I wish Mr. Tom Shetka has a happy retirement now. He was requesting and hosting a conference with me to discuss about resolution of my complaint. I called him that day on 11:30 am but his wasnt there. I only got his unchanged message. During the conference at 12:00pm with Charles Boatman and Tom Shetka, He forcefully with the tone of authority that where is your nine elements It was there since 2006, the first time I submitted the application. I asked him did he had my application in front of him now. He said no. I asked him Have you look at my application before. He said no, I dont have to I wanted to guide him and showed him where it is. What kind of resolution meeting was this. It was a unilateral heresay meeting well plan on the day that he left and after he put on his departed message. I was accidentally disconnected without prior explanation. Tom Shetka did that in purpose because he wanted to put me out of their conversation and discussion. He wanted to talk with Charles Boatman privately by taking me out. I immediately called his phone number back, the same number I dialed at 11:30 but his greeting message has changed, the new one was on. He said that he was not a dept chief anymore that we should call Mr. Hanes at a different number. Of course, we get re-connected, he was not legally representing the dept to negotiate with me because he no longer worked for the dept. After we got reconnect, they (Charles Boatman and Tom Shetka decided to offer me refund of my application fee. I refused because, if I took this offer, the fee back, I would never be able to reapply again. The fee I paid over years, but never heard back from the dept. I may be poor but I want my application read and to be read fairly. Tom Shetka got angry because of my refusal and he threatened me that it will have it resolved in a judge, an administrative meeting. I havent heard from anyone of them for a long time. I havent received any things from the administrative law judge. I afraid that my case would become a cold cases for years. Even every time we talk, the dept would select a time and date for phone conference which took months. I have to let you know that I am recording contact everytime with the dept. I called Charles Boatman who had been staying away from talking to me. I told him that I am expecting an ALJ review which I have not heard from. He then arranged for another phone conference again and we will try to do without a judge. This all started in 2006 and I remember the evening Tom Shekta called me at home and said that he wanted to be paid for late fee. My Administrator status was on hold for becoming a vendor applicants, I needed to have an administrator to run my business. I was not late it was the dept who had not remove the administrative hold status and I did everything right to renew, they got my fee and cashed. I kept calling, no one knows what had happened and I sent my documentation more than twice for repeated investigation because Boatman forgot what he said he would do or he had to consult a second state attorney. I did not get my administrator status renew after 2 years after their scrutiny and not a sorry. Whatever happened with the dept had a very deep impact on me. I want to let everyone know what happen and this become my life time struggle. Read my previous article on them and put in website I built www.rcfe40.webs.com for more information and slide shows www.rcfe40.webs.com The timing was just right for Community Care Licensing Audrey Jeung to come again. 6/30/10 which was 7 days before I will talk to Boatman, Audrey Jeung came to raid my care home. This time Jeung from CCL came on 3/11/11 which is 7-10 days talking to boatman again, he kept deferring until today, she delivered $22460 dollars of fine and continue with $150/day. Prior to that 6/30/10, I have no problem with the licensing and no fine and they havent show up for 2 years. Subsequently, CCL came every week. I have good comment from ombudsman. My residents were not endangered, there was certainly no urgency except this fine were build on retaliation. What can you do if you cannot within your ability to change something like what I wanted to do? Would you just accept it as it is? Wouldnt you. I have wasted a lot of energy and time on this. I fail again to deal with these evil people in DSS CCL. Who cares? I am sure they would be celebrating tonight for shutting me up and shutting me out. This is my timeline of event I have 2 inspections by Audrey Jeung from Community Care Licensing with no fine and no problems, since opening business with Rose Garden Residential care home in 2005. Prior to Rose Garden, I also applied and approved for Care Home in San Francisco called Sylvia Board and Care Home. I was the administrator. In 2006, I applied for vendor, denied by Mary James who retired from the dept, fee confiscated. My administrator renew by me and was held by the dept because I was sued by the State dept for nothing. Administrator status on hold.

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I followed up with the dept and never got resolved. In 2009. They finally reinstated my administrator status sent me certificate for 2007 and 2009 which is good for the next 2 years and this one will expired in 2011 because it was their mistakes. The 2007 - 2009 certificate I got in 2009. It did nothing for me because I have to hired an administrator to run my business and hang her certificate. I didn't get an apology from the dept who made the mistake but more and more retaliation.

I told Boatman that I will apply for vendor again because I disagree with mary James.
I reapply for vendor in 2009 after I got my administrator certificate re-instated at end of the year. My application for vendor was denied by analyst Sandra Munt who no longer work for the dept now. I disagree with her decision because she made general and irrelevant comments on the denial letter and I frankly didn't think that she hasn't read my application or the application she read was not mine. I followed up and took a long time. Boatman said that he would got back to me with the date he set for 3 ways conference with Sandra Munt and Charles Boatman and me. Boatman's selected date was July 6, 2010 Audrey Jeung analyst from Community Care Licensing came on June 30, 2010 to 'raid' my elderly care facility at 3pm after a absence of 2 years, which is about one week Boatman would call me at 10 am in the moring for his decision. She delievered to me a heavy fine with her blind search to my residents' personal belonging from 1000 to 5700 dollars and 100 dollars per day. She left the facility and did nothing except kept demanding money. more and more money Susanne Roman Clark, Audrey Jeung and me had a meeting in their office in San Bruno in Novemeber 2010. I left the meeting and haven't heard from them anymore until on 3/18/11. Boatman denied my application on July 6. 2010 at 10:00am over the phone.

He told me that he would sent me a letter. I went to post office to get his registered mail but it was my address and my name but inside was the wrong person denial letter. A woman who lives in Fresno wanted to apply for administrator but was denied by the dept because she failed the criminal background check.
I called and let Boatman know and I didnt get my letter and what he sent was someone elses letter. In December 2010, 3 ways conference with Tom Shekta and Charles Boatman and me, we ended the phone call with Shekta offered me to quit applying and I refused because all my work had been done. All the dept had to do

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was to read it. He was very angry and said that he would let the Administrative Law Judge to handle the matter. As I learn from his phone greeting message that he retired and no longer work for the dept. His post was replaced by someone call Bob Hanes. He failed to disclosed to me that as of the same date of our 3 days conference. He misrepresented the dept to negotiate and fraudulently made offer to me to stop applying to become a vendor of the State Dept that he no longer work for. Of course, I waited two months, nothing happened, no phone, no e-mail and no letter and no follow up on what happen to the administrative law judge. I called Boatman in his new phone number because his office had moved. There was no mention of administrative law judge, he offered to have my application read by a new analyst, alan elner. I dealt with Alan elner and made correction to the formating no change in content. I have evident from our e-mail. When he told me that he forward my application to "Charle Boatman "Charles". That was in the week of 3/14/11. Audrey Jeung from Community Care Licensing of San Bruno office came again this time she delieverd a fine of 2100, 5700 and 22460 dollars and left. Boatman deferred his decision on my application from 7 days from the Audrey Jeung visit on 3/18/11 to 3 days after her visit with more than twenty thousand dollars of fine. The date Boatman set for our phone conversation was 3/21/11 at 10:30am. I was hoping that he would approve me this time to show that I was wrong. These incidents were not related. I was right it was a retaliation. In that 3/21/11 conversation, he simple told me that he denied me because I have non compliance in my facility.

As of today, my facility was listed clean with no probation or suspension, or revocation on their facility search website. I am a qualify and current valid administrator license issue by Boatman and Signed by Tom Shekta who recently retired hang in my facility as their requirement. All these event happened in a sequent which led me to believe that it is an retaliation.
I am fearful of more and more retaliation. We will not let me to have a good day with my residents. I have 6 residents to place in other facility and my live in employee will lose her job. I have been in this business since 2005 and my resident had been living together for 6 years and watching out for each other for this 6 years. My resident were extremely nervous and one called me 30 times a day watch to know what is going on and other one sent me e-mail from his computer in the care home. I have no one that need ADL (activity of daily living like feeding, shower, toileting, dressing) care. Every residents in my facility is ambulatory and alert and oriented. You can reach Community Care Licensing in San Bruno by their main number 650-266-8800 where Susanne Roman Clark and Audrey Jeung work. You can reach Dept of Social Service, ACS by Charles Boatmans new direct line 916-654-5859 You can e-mail them by their first name dot last name then @dss.ca.gov example: Charles.Boatman@dss.ca.gov

<A HREF="http://www.rcfe40.webs.com ">For more and complete information, please click here www.rcfe40.webs.com for my website</a>

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4/21/11
RE: follow up on application submitted Hide Details FROM:sylvia lee TO:Charles@DSSBoatman Message flagged

Thursday, April 21, 2011 7:07 AM


I have never gotten your denial letter. I told you on

March 21, 2011 at 10:30 am that please send me the denial letter ASAP. Once again, I am planning to appeal your denial. Is this your standard State government standard practice that you do business by phone? then and ignored.
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4/21/11
RE: Course approvals Hide Details FROM:sylvia lee TO:Alan@DSSElner Message flagged

Thursday, April 21, 2011 7:31 AM


On March 21, 2011 at 10:30, I told Charles Boatman

to send me a denial letter which he never did. I have sent him subsequent e-mails with no response like before. Let him know that I need a letter from him to proceed unless the State Government conduct their business by mouth only. My lawyer ask to get a copy.
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4/22/11

RE: RE: follow up on application submitted Hide Details FROM:Boatman, Charles@DSS TO:sylvia lee Message flagged Friday, April 22, 2011 9:17 AM I apologize for the delay. You will receive a letter in the near future. Charles Boatman, Manager Administrator Certification Section 744 P St. MS. 9-14-47 Sacramento, Ca 95814 Direct line: 916-654-5859 Fax: 916-654-1808

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Fw: RE: RE: follow up on application

submitted Hide Details FROM:sylvia lee TO:yee@senate.ca.gov

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4/25/11

Fw: Department of social Service is dept of SHAME Hide Details FROM:sylvia lee TO:Barbara.Rooney@dss.ca.gov Jeffrey.Hiratsuka@dss.ca.gov J.Hiratsuka@dss.ca.gov 4 More... Message flagged Monday, April 25, 2011 5:59 PM It has been over a month Charles Boatman told me that I have been denied for course approval. On that last conversation, I told him to send me the denial letter ASAP. I checked to different location for the letter and I have never received one. What is going on? And at the same time, I have been getting 30 phone calls a day from my mentally unstabled resident who was deeply disturb for what happen and asked me what is going on. Other resident vowed that they will never leave. What should I do? Licensing only wanted the 30 thousand dollars 150 per day and they have never showed up again. They came to give me fine just on March 18, 2011.Boatman set a day to told me the result on my application on Monday, March 21, 2010. Tell me what you thinks. I got a letter for licensing renew fee from them again. What kind of a job are they doing? What is the trick they are playing on me.

I apologize for the delay. You will receive a letter in the near future.

Charles Boatman, Manager Administrator Certification Section 744 P St. MS. 9-14-47 Sacramento, Ca 95814 Direct line: 916-654-5859 Fax: 916-654-1808

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Non pay wages

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Rent for 3 years

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511 bills and document

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Eviction document

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Rebuttal separate

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[No Subject] Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Monday, April 11, 2011 7:35 AM Our last conversation on March 21, 2010 at 10:30 am. I wanted to have a written letter for denial. I have never gotten this letter from you. Have you sent it out to me? If you haven't, what is the reason. As I have stated on March 21, 2010, I want this letter ASAP for closure and confirmation, unless the State handle their business verbally for liability reason. My employee and residents in house are waiting for this letter to be informed what is going on. I have no one talk to me and communicate to me, and no official letter. I don't want to miss the appeal process because of you. You are representing the state and included all your actions and behavior.

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RE: follow up on application submitted Hide Details FROM:sylvia lee TO:Charles@DSSBoatman Message flagged Thursday, April 21, 2011 7:07 AM I have never gotten your denial letter. I told you on March 21, 2011 at 10:30 am that please send me the denial letter ASAP. Once again, I am planning to appeal your denial. Is this your standard State government standard practice that you do business by phone? then and ignored.

--- On Mon, 3/14/11, Boatman, Charles@DSS <Charles.Boatman@dss.ca.gov> wrote: > From: Boatman, Charles@DSS <Charles.Boatman@dss.ca.gov> > Subject: RE: follow up on application submitted > To: "sylvia lee" <californianursingacademy@yahoo.com> > Date: Monday, March 14, 2011, 8:46 PM > Sylvia Lee, I will be reviewing your > course in the next few days. > > -----Original Message----> From: sylvia lee [mailto:californianursingacademy@yahoo.com] > > Sent: Friday, March 11, 2011 12:08 PM > To: Boatman, Charles@DSS > Subject: RE: follow up on application submitted >

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> Mr. Elner said that the package is now on your desk. I want > to follow up with that and make sure that no one drop the > ball. > > Sylvia Lee > > --- On Fri, 1/21/11, Boatman, Charles@DSS <Charles.Boatman@dss.ca.gov> > wrote: > > > From: Boatman, Charles@DSS <Charles.Boatman@dss.ca.gov> > > Subject: RE: follow up on application submitted > > To: "sylvia lee" <californianursingacademy@yahoo.com> > > Date: Friday, January 21, 2011, 4:37 PM > > Sylvia: thanks for the reminder. We > > need to reschedule our call to this afternoon. Please > give > > me a call so that we can discuss. Thanks. >> > > Charles Boatman, Manager > > Administrator Certification Section > > 744 P St. MS. 9-14-47 > > Sacramento, Ca 95814 > > Direct line: 916-654-5859 > > Fax: 916-654-1808 >> > > -----Original Message----> > From: sylvia lee [mailto:californianursingacademy@yahoo.com] >> > > Sent: Tuesday, January 18, 2011 12:42 PM > > To: Boatman, Charles@DSS > > Subject: RE: follow up on application submitted >> > > Reminder to telephone conference on this Friday. > > All application submitted with med training and > demantia > > and on line courses.

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It has been over a month Charles Boatman told me that I have been denied for course approval. On that last conversation, I told him to send me the denial letter ASAP. I checked to different location for the letter and I have never received one. What is going on? And at the same time, I have been getting 30 phone calls a day from my mentally unstabled resident who was deeply disturb for what happen and asked me what is going on. Other resident vowed that they will never leave. What should I do? Licensing only wanted the 30 thousand dollars 150 per day and they have never showed up again. They came to give me fine just on March 18, 2011.Boatman set a day to told me the result on my application on Monday, March 21, 2010. Tell me what you thinks. I got a letter for licensing renew fee from them again. What kind of a job are they doing? What is the trick they are playing on me.

I apologize for the delay. You will receive a letter in the near future. Charles Boatman, Manager Administrator Certification Section 744 P St. MS. 9-14-47 Sacramento, Ca 95814 Direct line: 916-654-5859 Fax: 916-654-1808

--- On Thu, 3/31/11, sylvia lee <californianursingacademy@yahoo.com> wrote: > From: sylvia lee <californianursingacademy@yahoo.com> > Subject: This is what happen to me since your denial administrative hold on me. > To: Barbara.Rooney@dss.ca.gov, Jeffrey.Hiratsuka@dss.ca.gov, J.Hiratsuka@dss.ca.gov, Ben.Partington@dss.ca.gov, John.Rodriquez@dss.ca.gov,Robert.Pat e@dss.ca.gov, Gloria.Merk@dss.ca.gov > Date: Thursday, March 31, 2011, 7:29 PM > Since then, Tom Shekta, Mary James > retired and Sandra Munt moved on. > > > <A HREF="http://www.rcfe40.webs.com ">For more > and complete information, please click here > www.rcfe40.webs.com for my website</a> > > Please click on this www.rcfe40.webs.com > for more info. > > www.rcfe40.webs.com >

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> Incompetent state employees retaliation, abuse of power > to elderly > I am reaching out to seek help from > anyone who care to stop these suppressions from government > agency call Department of Social Service Community Care > Licensing, Licensing and Certification. These happened over > a period of time since 2007 and until today. I complained > and complained. Complaint letter ended up on the > perpetrators desk. I went to see them. The problem > escalated and got worse. Today, ,March 21, 2011, is > another big setback to me. My heart dropped to the bottom of > the ocean. I am completely exhausted and depress and > completely paralyzed due to major depression as caused by > conspiracy, retaliation and suppression from DSS, CCL, L and > C. Can a policeman and the judge abuse their power given by > the public and pay by the public to search and arrest their > protected public for the sole purpose of retaliation > (speaking up), suppression (shutting me up), conspiracy > (abusing their power). Do these public employees from the > State get punish for > wrong doing? Retaliation do get stop by someone. > On March 21, 2011, at 10:30 am, this is > the date and time he set for calling me because I called him > on last Wed, Thursday, and Friday, because I wanted to know > the result of his decision, and does that really fit into my > assumption that licensing came down every time under his > direct, including the house search of my alert and oriented > elderly residents and care givers personal belonging in

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> their own rooms. > On March 21, 2011, Boatman called me > and said that your application was denied, I couldnt give > it to you. I asked Boatman for the reason and he said that > because I was not in compliance with my care home. > I told Boatman that I was expecting him > to say that to confirmed my suspicion that Community Care > Licensing came to my care home and gave us a 22640 dollars > plus fine on my care home on March 18, 2011 which is 7-10 > days I would talk to Boatman again but he keep putting it > off on Monday. I wanted Boatman told me in his own > word and I wanted to hear from him. > Last June 30 licensing came to raid my > care home to do a narcotic search to my elderly residents > was 7 days that Boatman said that he would talked to me > again. The whole scenario got repeated. > Prior to this Licensing had not been in > my facility for 2 years and we had no fine for the past > year. In the November 2010 meeting with Susanne Roman > Clark, She complained that CCL had 4 counties to > inspect. As you could see what happen here. > Last 3 ways conversation with Charles > Boatman and retired Tom Shetka who misleaded me to believe > that he was representing Californian Dept of Social > Service, He hung up and threatened me that I would be > called to the ALJ Administrative Law Judge which had never > happened. I called Boatman to follow up with the > ALJ meeting because nothing happened for a very long time. > Then, Boatman suggested that he will have new analyst, Alan > Elner, who seems to be very kind to read my application. I > was so naive to believe that I could still get the vendor > status after struggling for all these years with DSS CCL. In > our last 3 conversation with Tom Shetka and Boatman, after > suddenly without announcing what they were doing, we got > reconnected after Tom and Charles discussed without me, to > make me an offer to refund my application fee and dont > ever apply again. I refused. I told them. It is not the > money that I have already paid and cashed by the dept long > time

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> ago. It was about the amount of work I put in, the > sleepless hours, hard work, the hope I put in this work. I > want to be read fairly. Then the result of that conversation > was to take to the ALJ which never happened as I follow up. > Boatman told me Alan Elner will read my application. > I worked with Elner for a long time > because he wanted the slides rearranged, he wanted this and > he wanted that. I do everything for what he wants. He > finally told me that it is on Boatman desk now for approval. > > Audrey Jeung from San Bruno licensing > came and gave me a huge fine. And I called Boatman for his > decision. He deferred the decision until Monday March 21, > 2011 at 10:30am and told me no > When I heard what he said, I was choked > with my tear but I have to hear it from him to confirm. All > of them, Audrey Jeung. Charles boatman, Susanne roman Clark > and Alan Elner all have their name@dss.ca.gov as > their office e-mail address. > I called Elner, he said that he got > nothing to do with Boatman decision, he was only one to > decide not him, Elner call Boatman Charles. He said > that he couldnt understand me because I use too many > pronounce. He was playing good guy, elner to get me to > revised on my application and give me false hope, and > Boatman was doing the bad guy to get rid of me. > Community Care > Licensing came to inspect my care home and gave me a fine > for taking care of elderly for 30 thousand dollars and a > fine of 150 dollars a day. According to title 22, It stated > that if residents were injured, harm or there was a death in > my facility and is avoidable, the facility would be fine for > 150 dollars a day. There was no one fell in my facility, no > one got hurt and no one ever die during the whole time I > open for business in E. Hillsdale Rose Garden. My facility > record on the community care licensing record was I will fax > you ombudsman report to substantiate that. It is a fact. My > facility had never been put on probation since the 6 years > that we are in operation and even now I am still on their > website record. You will be the judge to this but you > must read from my journal since 2007. I lose my own home for > 40 years to foreclosure and tried to keep this care home > opened. Now,. Susanne Roman Clark signed letter stated that

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> she > will sue me in small claim, do a wage reduction, and > report me to IRS extra for their fine. As I told her in our > last meeting November 2010, money you take away from me is > money you taking away from these elderly residents. I asked > her where did these fine money goes, she never responded to > me in this question. I will closed this care home after > talked to Susanne Roman Clark from Community Care Licensing > several time on the following Monday after Audrey Jeung came > to issue a 22460 dollars fine to me Her response was that it > was you who said you were going to close it. Yes, I > have to pay 6 low pay elderly residents who have been in the > facility for 6 years in a different care home, not of their > choice and going through a transfer trauma. My employee > would have to find another place to live and lost her job. > > Right now I am completely depressed, exhausted and > paralyzed by being punished b y these people. What is > justice and what is America democracy. What I have done to > the elderly? I treated them like my family member for the > last 6 years and what the dept DSS CCL L&C had > done to the care home, esp me they targeted on for > retaliation. > In 2007, I applied for vendor to teach administrator class > to DSS certification and licensing dept. Denied by the > department, fee confiscated and I was sued by the State of > California and administrator status put on hold indefinitely > because of the lawsuit. No one remembered that there was a > hold on my administrator status due to the lawsuit. This is

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> a hole in the department system. I actually help the dept to > resolve this indefinite hold. I went to renew my > administrator status because I have my business to run. I > did everything right to renew; CEU completed, send in fee on > time. Fee was cashed by the CCL certification and licensing > dept but never get a certificate to show that my status was > renewed. I kept calling the dept, no one could tell me what > happened. The answer was Your name is not there. You are > not on the record. Boatman, dept manager after I > submitted all my evident and his investigation said that he > would send me the certificate. I > waited 3 more months but nothing came. I followed up and > called to remind him. He didn't remember a thing of what was > promised to send me. Asked me to re-send every proofs and > documents for an investigation, another investigation just > completed 3 months ago. He couldn't remember what was done > and said. Fortunately, I kept good record of my documents > and cashed check retrieved from bank. His supervisor Shekta > called to talk to me, we argued, he insisted on me paying > the late fee. I was never late on paying the fee. It was the > Dept who put an indefinite hold on my record while I was > threatened to be sued by the Dept. I was sued and treated > like a criminal because I want to teach a course and was > denied by the dept. During those 2 years, I have to hire > someone to work as an administrator to run the business for > me. When I eventually got re-instated, there was never an > empathetic sorry from anyone in the dept. When I followed up > from time to time to the > dept, Mr. B would tell me that he was consulting a second > lawyer from the State Dept. I told myself, who represent me > as a tax payer when he was consulting 2 State lawyers on a > simple matter over a long time that they are at fault, they > tried but couldn't evade the responsibility. Clearly, if I > didn't follow up on this, no one knew what happened back in > 2007 and no one cared. My administrator hold status will > never be lifted. After 2 years, my administrator status has > just been re-instated. I wanted to apply for vendor again. > Submitted all application for elderly, adult and group home > both initial and continue education and online CEU in 9 > categories. All fee for each categories were paid and they > collected and cashed out by the dept. All material to be > reviewed had been sent. Mr Boatman called me and persuaded > me to withdraw. He said that I am not qualified. (I have a > different opinion on that. I believed that I am qualified

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> per the dept published > requirement). I remembered, Boatman called me the date > after our 3 ways conference to make sure that I met the > deadline he set for me. That is by the end of the day to > send him an e-mail to withdraw from the application. He > never told me that he would take my fee. I spent a lot of > time to prepare and design and write up the curriculum and > lesson plan. It is harder for me to put in an entire > curriculum together than to have someone just read and > comment on it, especially if they have been doing it for a > living and for many years. I have already done all the work. > I have everything to lose, if I didn't follow through, > however, for them. By persuading me to withdraw, they took > the fee for having to do nothing in return. I did withdraw > the Adult Residential Home (ARF) and Group Home (GH), so > that they can facilitate the review process on just Resident > Care Facility for the Eldery (RCFE). It didn't happen that > way. I got arf and gh applications return > un-touched and a letter that tells me, I needed to > re-submit the fee if I would apply again. Why did they > remind me that because I just persuaded by Mr. B to > withdraw. He should advise me before I made the decision. He > is not in a position to persuade me to withdraw and the > decision should be on me and only if Mr. B would disclose > the fact and condition as explain in this letter. I felt > that I have been trick to make a wrong decision. They have > confiscated my fee. This was what happened in 2007. The dept > took the consideration, my fee, but not performing their > duties, they cashed the fee I submitted but not sending me > the administrator certificate. I have to wait months to get > my rcfe application back after calling them to follow up > many times. Please check on Ms. Munt's work attendant. She > always has out of office auto e-mail response. Sometimes, > even she stated that she would return on this day in the > e-mail, but her voice mail would have a recording > saying that she is still out of the office. I waited extra > months for the rcfe application back and she made irrelevant > and general comments on my application that I wonder did she

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> read my package and I have reason to believe that she didn't > read my application documents or she has confused with my > application material with someone else. I wrote e-mail to > Boatman to discuss with him. He preferred not to respond to > me. I worked very hard to re-submit my new revised package. > Ms. Munt wants everything, and everything not listed and > published on the dept guideline as requirement for > application. When I had a 3 way conference with Boatman, he > kept saying that to follow the guideline published by the > dept which is all wrong. What they want was not listed on > the guideline. It is totally different from what is on the > guideline. I seriously doubted if they have a double > standard. What they said is the regulation and the law. I > finished and send out the package > meeting the deadline they set for me within 30 days. I > spent days and nights working on the project. I mailed out > my package and e-mail powerpoint to him. I followed up with > a phone call on the Monday I mailed out my package to alert > Boatman that I mailed out my revised curriculum and it was > on time. They never send me any acknowledge that they have > received my package or what is going with the review > process. All you do just kept waiting and usually for months > with no acknowledgement. It has been 6 months now that I > haven't heard back or even a letter of acknowledgement about > they received my application and my package. Just like my > administrator certificate in 2007. I sent in everything and > check cashed but I never get any certificate in return. When > I called to follow up, no one could tell me what happened > and why I didn't get a certificate. Even after the > investigation and Mr. Boatman promised me the certificate > was coming. After 3 months of > waiting, I called him to follow up and he would forget > everything he said and told me to send all document in again > and launched a unnecessary and repeated investigation. That > was why it took 2 years to straighten out this mess with a > lot of time, money and energy waited on my part for the > State Dept's mishandling of documents and mistake. This is > what happened to my residential care home from DSS > certification and licensing unit and community care > licensing' act of retaliation. I returned the revised RCFE > ICTP to DSS certification and licensing unit. F/U called to > Mr. B on last Monday to make sure he knew I sent out revised > package as required within 30 days. He said that he would > talk to me on July 6, 2010 Tuesday. On Wednesday, June 30, > 2010, licensing analyst, Ms. Audrey Jeung, came to "raid" my > elderly resident care home. Just 7 days prior I would be > talking to Mr. Boatman again, Community Care Licensing > analyst came and did a complete search on > residents' and care givers personal belonging. Residents' > rights were violated. The Department of Social Services and > Community Care Licensing failed to properly train their > analysts in protecting elderly residents privacy, rights, > quality life and respect and not to disturb them from peace > and enjoyment in their own home. Of course, analyst had > exceeded her limit and scope of responsibilities during the > search,including acting like a cop and narcotic squat with a > warrant from court, unable to come up with evident to > incriminate residents in the search to charge the facility,

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> didn't explain and state purpose of the search to the alert > and oriented elderly residents. Community Care Licensing > work in collaboration with DSS certification and licensing > dept in Sacramento to retaliate on facility owner and in > abusing elder care home residents who resided in E. > Hillsdale Rose Garden in San Mateo. Elderly resident were > victimized in accomplishing Mr. B of > Licensing unit for his own personal means. Please read > Part 2 of the story to find out reaction from the elderly > residents. > Mr. B is Charles Boatman in Sacramento > Ms. A Audrey Jeung Analyst in San Bruno Office > Incompetence California State authority official > retaliation involve in elder abuse of care home residents. > On Wednesday, June 30, 2010, licensing analyst, Ms A, came > to "raid" my elderly resident care home at around 3:00 pm > per my care giver who was calling me for help. Later, > Resident 1 and Resident 2 who were sitting in the living > room asked to speak to me. They told me that someone who has > no make up on (I think they meant untidy, disorganized look > and in a nerve wrecking, impulsive manner) and hand gesture > to described how she dress and look came to her room and > opened all her drawers and count all the bed sheets and > looked under the bed. My female resident was very fearful. > She didn't know what was going on. The intruding licensing > analyst was acting like a narcotic squat. I asked my > residents did that person knock on your door before entering > your room, did she introduce herself, did she explain what > she was doing and did she ask for your permission to search > into your personal belonging? My resident said no, and then > added that the person did ask to > open her drawers. My resident didn't want to be rude. She > gave permission for that one. I told my resident that they > have rights to refuse for the search in their personal > belonging from intruders. Resident said that she was so

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> afraid and it came rather unexpected in that June 30, 2010 > afternoon. She used to enjoy her peace and quiet in her own > room. That resident was angry at herself that she allowed > stranger for searching through her personal belongings > against her own true desire. All my care home residents are > ambulatory and alert and oriented and very intelligent. > Another male resident told me the same thing that his > personal belonging in his room was searched and he said that > analyst found a bottle of pills which the dialysis center > gave to him. He was an end stage renal disease resident with > vas cath on his chest for dialysis 3 times a week. He said > that he didn't know that he had to turn the bottle of pills > into us. He had kept it with him for > diarrhea and he had not told anyone about this bottle of > medication. He felt very guilty that we got cited for his > false. He was very apologetic to me. I don't want to say > more now because I have to deal with these people for fines > she gave out to me $1000 for the first time, as Ms A cited > on the paper, unjust damage to my residents post traumatic > distress, emotionally. This is how retaliation can cost you. > Resident 3 is a 90 years old man, very witty and alert, he > kept asking, would they close my home down. I told my > residents that they came here for me for retaliation. It had > nothing to do with them. Resident 1 sighed with a relief and > told me that she felt much better now after talking to me. > The residents were so unhappy and disturb that they would > like to petition a complaint for what happen to them on June > 30, 2010 in their home. What is quality of life? What are > resident rights and what is privacy and respect? We have to > send these analysts to

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> learn to do their job again. They are disturbing my > residents peaceful life and treated like a criminal for > not committing a crime. This happened in United States too. > The country may be different but people who are in power are > the same, an example of abuse of power and authority. I am > just someone who wants to share my feeling whether you like > to hear it or not. They were shaken. My care giver's face > was reddened and I afraid that she might stroke out. I > wasn't present so I couldn't feel the heat they were > describing to me. One more note on these, my direct care > giver has her own private room and private bath. All my room > and bath are private in the house but I took resident with > SSI and veterans. Why did analyst also search into my direct > care givers belonging? What was she doing in the care givers > room? Was she insane or under some kind of influence? Was > she doing something out of her scope of practice and > responsibilities? I couldn't understand > this as of today. I am expecting more big trouble or back > stabbing to come. This is the prize to pay for making a > complaint. Analyst need to respect personal right as well as > resident rights. She is not a cop and we are not criminal to > be treated and insulted as one. If she want to search all > over the house, she better bring a warrant from court. > Community Care Licensing analyst didnt have the right to > search a civilians home without a warrant and all my > residents has no prior criminal record and no evident to > show that residents had broken the law or concealing illegal > narcotic or firearm that desire elderly community care > licensing analyst's thorough search into their personal > belonging. The analyst was actually abusing and harassing > the elderly residents she supposes to protect. Even my > elderly residents believed that analyst has exceeded her > power to search without evident. My residents were harassed, > insulted and intimidated. We have no fire > arm and narcotic in the house. This is a job well done Mr. > Boatman and your company, by putting the pieces together. > Licensing has not been here as long as 2 years and showed up > just 7 days prior to talking to Boatman again. Last time

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> when I talked to Charles Boatman and Sandra Munt in the 3 > ways conference call, they ask for if I have any citation in > my facility more than one time individually, this is perfect > timing which lead me to think that Mr. Boatman asked CCL > analyst to purposely search into my residents and care > givers personal belonging. I am not afraid of speaking up, > and complaint even thought costly but I get to see some of > the ugliness in people what America needed to change with > the slogan to stop elder abuse. Community Care Licensing for > the elderly is the abuser not the protector of the elderly. > It is very questionable about their analysts' competency > training to do this very important job. My residents in > house are traumatized and > they felt very insecure in their own home. They felt > devastated and insulted. They told me that this kind of raid > never happen to them before in their life, but it happen > here in the elderly resident care home. They didn't feel > protected. They couldnt enjoy live in peace and > relaxation. They lost self control and self esteem. They > were made to feel like a criminal and slip deeper in > depression and paranoia. My residents are not demented; they > are very smart and couldn't be fool. They voluntarily asked > to petition for a complaint as their healing process, > hopefully to regain their self control, individual right, > respect and dignity again. At their tender age, they should > not be mistreated as this is an elder abuse by the community > care licensing and their abuse of power. To-morrow is > Resident 1's birthday, I promised to help her draft a > complaint letter to heal her emotional wound, but I just > didn't know where to send for her. In the worse scenario, I > will not be a vendor to teach the administrator classes. > They have confiscated all my filing fee. Community Care > Licensing could fine me as much as they want. I will close > up my care home. 5 elderly will lose their home and care > givers will lose her job. It is still worth to pursue > justice because I still believe in justice. I have all my > residents behind me for support. My residents are law > abiding elderly who would not even step on the front lawn > and prefer to walk around the grass patio, as resident 4, a > war veteran. My residents wanted me to speak for them and > help them to voice their concerns. My suggestion through > these was that the State government should trim incompetent, > non-performing, abusive rule enforcers from their payroll > and has the government system check to make sure that no > rule enforcers are abusing their trust from dependent and > law abiding citizen and abuse their given power for their > own means.

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> Part 3 It is unlawful for analyst to abuse elderly > care home residents. Small care home operator has to pay > increased license fee way out of its proportion. If a less > than 6 residents care home pay the license fee one day late, > there will be a 200 dollars more mandatory late fee from the > department of Community Care Licensing. I am very proud of > what I did with my care home residents. I only have SSI and > veteran with no family to care for them. I could see what > big different it made to them after having a stable home. > They taught me "It is happier to give than to receive gift > from someone." Licensing unreasonable "raid" to my care home > and put a fine of $1000 dollars on my facility as > retaliation. I would want this analyst and the conspirators > behind the plot that I am an insignificant person with a > heart to care for and help the elderly. I want to see them > happy. We are mutual friends. Our board and care home don't > receive and funding from the > government or any other source and one dollar of fine you > charged me is a dollar you rob away from my residents. My > care home residents are in these together. I talked to a > California Health Care Facility Evaluator Supervisor, who > has worked in her current position for more than 10 years. I > asked her" Have you ever in the job search facility > resident's personal belonging?" She paused for a moment and > replied" Once." She explained to me that it was a case of > missing personal belonging in a Skill Nursing Facility and > the demented resident was hoarding up things. "Of course, I > have to ask for the resident's permission first before hand" > she said. I told her what happen to my care home last > Wednesday. She shook her head and said this is highly usual > and it was definitely elder abuse. They have to be very > careful with resident dignity, respect, privacy and rights.

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> Even then, they never do blind search. There must be a > relevent complaint, they have reason to > believe that this resident had done it and they knew what > they were looking for. It was not purely motivated by > retaliation. Who were these analyst who came to search my > residents personal belonging in our home? They don't have > warrant from court and right to search civilian home in > their job description. Searching care home residents in > their licensed residential care home was these Analysts' > every job or just my residents in my home. Charles Boatman > said that he would called me Tuesday 7/6/10. He never did. > This has been three day after 7/6/10 he didn't call. He sent > an analyst to raid my residents and our home just 7 days > prior to 7/6/10. He thought that he had nailed me this time. > He could close the case and close my care home. He told me > once that this is his project which is to deal with me for > himself and that group of California Social Service > Department officials, whoever with e-mail suffix @dss.ca.gov >A > When Foreclosure Threatens Elder-Care Homes > Original source: http://mobile.nytimes.com/article;jsessionid=A8B185E321265C40A6A2EA590075258 > B.w5?a=581648&f=19 > New York Times By Laurie Udesky April 18, 2010 > In September 2009, Sgt. Rick Turini of the Santa Clara > County Sheriff's Office drove to a house in San Jose to > carry out a court-ordered eviction. > With foreclosures in Bay Area counties near all-time highs, > the office had been routinely evicting 35 to 40 households a > week. But this property was different: It was a > board-and-care home for the elderly. > Neither the residents nor their families had been warned > about an eviction, said Sergeant Turini, who does not recall > the home's exact address. > When he arrived with his partner, the house was still > occupied, and the distraught daughter of an elderly > bedridden woman was struggling to get her mother into a car. > A couple of teenagers doing homework in the living room > looked up at the officers in shock. > "We got a call from Adult Protective Services letting us > know that the house we were evicting had four or five > bedridden residents, and the guy was ignoring the eviction > notice," Sergeant Turini said, referring to the owner. "I > couldn't believe it had gone this far." > He said the sheriff's department worked with agencies to > arrange for the fragile inhabitants to be transferred to > other facilities or sent home with relatives. > "Here at the sheriff's office we're not going to put a > person who can't take care of themselves out on the street," > the sergeant said. > Because of a loophole in the law, owners of > residential-care facilities for the elderly - who often > double as administrators - do not have to tell their > residents or the residents' families if they miss mortgage > payments or are on the brink of foreclosure.

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> An analysis of data by The New York Times shows that more > than 100 elder-care homes in the Bay Area were under > foreclosure in the last six months, and that as many as 700 > residents - who often need help with bathing, eating and > other daily activities - may have faced eviction. > At the time they are licensed by the California Department > of Social Services, owners of the homes are required to show > enough financial wherewithal only to cover three months of > operating costs. Unless complaints are made to the agency, > current law requires that these homes be visited only every > five years. > "Who is minding the shop?" asked Anthony Chicotel, a staff > lawyer with the California Advocates for Nursing Home > Reform, which is cosponsoring legislation to increase > protections for elderly residents in these homes. "The law > doesn't really say. There's no obligation for them to do > anything if they fall into financial distress." > This means residents, their family members and even the > staff providing care may not find out about a property's > financial troubles until they see an eviction notice or a > sheriff at the door. > Armed police officers could forcibly remove residents from > their homes "without any notice, without preparation, > without any arrangements for an alternative residence," Mr. > Chicotel said. "Not only are they losing their home, but > they are losing the services that allow them to live." > Tippy Irwin, executive director of the Ombudsman Services > of San Mateo, said this trend of ousting elderly residents > without warning was "unprecedented." Her office has handled > eight foreclosures of elder-care homes in the last two > years, and few owners gave warning to residents or their > families. > Ms. Irwin said her staff had to scramble to find new places > for the residents. > "In one residence, we got wind that the sheriff had issued > a three-day notice to move people in the house, and that was > a Friday," she said. "We had to move them all in one day. > It's not the way it should happen." > "Every one of these owners has been in denial," Ms. Irwin > continued. "They themselves are going through hell. They're > losing their homes and their businesses. Not one of them has > acknowledged what's happening." > Brenda Wing experienced this denial first-hand in February > when she went to visit her 84-year-old father in the > Northstar Manor care home in Woodland. When she arrived, Ms. > Wing said, there were three papers stapled to the door that > said the house was going to be sold at auction. She called > Stephanie Khan, the administrator, and was told that it was > a misunderstanding, that the owners were refinancing.

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> Then, on April 7, the sheriff served an eviction notice, > Ms. Wing said. She called again, and Ms. Khan again said it > was a misunderstanding. > Then, Ms. Wing said, the conversation turned ugly. > "She was really angry and said, 'You're asking me about > personal finances!' " Ms. Wing said. "I said, 'No, I'm > asking you if my dad is going to be put out on the street!' > It was such a hideous conversation that I had to hang up." > Ms. Khan confirmed the conversation and the posting of the > eviction notice, but said that a loan modification was being > negotiated and that the bank had lost the paperwork. > "I wouldn't tell her about my mom's financial business > unless it affects the residents," Ms. Khan said, "and the > loan modification attorney said that it won't affect the > residents." > She refused to identify the loan modification lawyer, but > said that if she and her mother had been told to evacuate > the premises, she would have told the residents and their > families. > "I would tell them to find alternative housing and give > them enough time," Ms. Khan said. > Records from DataQuick, a firm that tracks 83 million > properties in the United States, show that Northstar Manor > was foreclosed on and is now owned by Wells Fargo Bank. > Kevin Waetke, a Wells Fargo Home Mortgage spokesman, > confirmed the bank's ownership, but said that as soon as the > bank learned it was a care facility with elderly residents, > it delayed the eviction. > "We are working closely with the families and have assured > them that we will provide all the time they need to relocate > the residents in appropriate housing, however long it > takes," Mr. Waetke said. > Alexandra Morris, a gerontologist working with the > Alzheimer's Association of Northern California, said that > many occupants of these homes had dementia, and that an > abrupt change could cause severe anxiety and decline known > as transfer trauma. > "People with dementia focus on familiar people, and > familiar aspects of an environment," Ms. Morris said. > "That's their anchor, and they can quite literally feel > adrift when they have to move." > Agencies that oversee these residential-care facilities for > the elderly - which typically house up to six patients > have no reliable data on which homes are threatened with

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> foreclosure or have closed because of it. > But a New York Times analysis of licensing and foreclosure > data indicated that about 16 percent of the 1,600 Bay Area > properties licensed as small residential-care homes has been > in some stage of foreclosure since June 2006. According to > RealtyTrac, a company that compiles foreclosure records, > that includes more than 100 homes under foreclosure in the > last six months. > It is impossible to tell from the data how many of these > were operating as residential-care homes during the > foreclosure proceedings or thereafter. But those properties > housed as many as 700 elderly residents. > Thelma Tan's elder-care home, April Garden, in Saratoga, > was among the properties in foreclosure on a list RealtyTrac > updated April 4. Ms. Tan said she worked out a deal with her > lender on April 5 and defended her decision to keep staff > and residents in the dark. > "There's no need to alarm the families," she said. "Of > course, if something drastic was going to happen, we're > required to give them notice." > Community Residential Care Association of California > Charles Skoien, Jr., director of the Community Residential > Care Association of California, said he was unaware of the > spate of foreclosures and evictions in elder-care > facilities. He said the licensing agency should be in those > facilities long before "something like that is going down." > Asked about legislation that would tighten requirements, > Mr. Skoien said: "I think we have adequate regulations now. > I don't think we need more." > State Senator Mark Leno, Democrat of San Francisco, has > introduced legislation that would make it less likely that > the elderly residents in these care facilities would have no > warning of a pending foreclosure. It would require people > licensed to run such facilities to notify the licensing > division of the Department of Social Services and the > residents or their legal representative within 24 hours of > notification of foreclosure, bankruptcy, missing a mortgage > payment or the prospect of a utility cutoff. > The bill would also fine owners who failed to do so $100 a > day, and permanently disqualify them from operating > elder-care homes in California. A vote on the measure is not > expected before June. > Ms. Irwin, the San Mateo ombudsman, hopes it will pass. > "We've had a terrible time in this county, and we kicked up > a storm," she said. "We need these protections in the law." > Find Charles Boatman in the following activities. He was > the one approved and gave the CE unit > Day 1 - June 17, 2010 - Topics

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> Dealing with Problem Employee Substance Abuse in the > Workplace Medical Marijuana Legal Issues Legal Pitfalls > & Practical Suggestions California Labor Laws Review > Peter Flanderka, Attorney > Long-Term Care Update Medi-Cal Waiver Programs Update > Expansion of Assisted Living Waiver Pilot Project Mark > Mimnaugh, Acting Chief, Monitoring & Oversight Section > California Department of Health Care Services > Update on Olmstead Act Implementation Progress of Olmstead > Advisory Committee Ruth Gay, Director, Public Policy and > Advocacy Alzheimer's Association Member, Olmstead Advisory > Committee > Day 2 - June 18, 2010- Topics > 2010 Legislation Update 2010 CCL Implementation > Plans-RCFE/ARF/GH Joan Regeleski, CRCAC Consultant > Worker's Compensation Insurance Update & Claims > Procedures Gail Drzesiecki, Assistant Claims Manager Jan > Smith, Claims Liaison State Compensation Insurance Fund > California Community Care Licensing Mission & Updates > For RCFEs, ARFs, and Group Homes Gary Levenson-Palmer, > Chief, Technical Assistance & Policy Branch Dorette > Pierce, Chief, Caregiver Background Check Bureau Cathy > Claiborne, Manager, Caregiver Background Check Bureau > Charles Boatman , Manager, Administrator Certification > Section Mary Jolls, Senior Care Program California > Department of Social Services Community Care Licensing > Division > RCFE Course Approval: Applied for 16 Hours (8 Hours Each > Day) ARF Course Approval: Applied for 16 Hours (8 Hours Each > Day) Group Home Course Approval: Applied for 16 Hours (8 > Hours Each Day) > NHAP Approval: Applied for 16 Hours (8 Hours Each Day) > Provider Approved by the California Board of Registered > Nursing, Provider Number 10821, for 16 Hours. > Hotel Reservations: Atlantis Resort Hotel (800) 723-6500 > begin_of_the_skype_highlighting (800) 723-6500

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> end_of_the_skype_highlighting > Room Rates: > Nights of June 16 & 17 = $59.00 Single/Double Night of > June 18 = $119.00 Single/Double All reservations are subject > to local occupancy tax along with $10.00 resort fee + tax > per night. > Identify yourself as attending the "Community Residential > Care Association of California Conference" > Hotel rooms blocked until 5 PM on Monday, May 24, 2010. > Reservations received after 5 PM on or after Monday, May 24, > 2010 will be booked upon space availability and prevailing > rack rate. > Hotel Check-In Time: 3:00 PM > Conference Registration: > Early Bird Discount CRCAC Members On or Before May 17, 2010 > = $185.00 Non-Members On or Before May 17, 2010 = $220.00 > CRCAC Members After May 17, 2010 = $215.00 Non-Members > After May 17, 2010 = $270.00 > For a registration form, please contact the CRCAC office at > crcac@comcast.net > or call us at (916) 455-0723 begin_of_the_skype_highlighting > (916) 455-0723 end_of_the_skype_highlighting. > 6. > Boatman was giving CEU that approved by himself and > participants were charge for a fee to attend. This is > conflict of interest and Gary Palmer was also top on the > list as presenter. Audrey Jeung in community care licensing > prohibited me to teach my caregiver for first aid when > American Red Cross approved me and American Red Cross > didnt state any restriction on whom I could teach. Jeung > called it a conflict of interest. Who made the rules? > How come Boatman can get away with issues with out getting > questioned, but the care home operator would be punished by > fine. > I and my friends are getting out of this residential care > home business due to reason from my previous articles. To > name a few, like government agency incompetency, > retaliation, suppression and intimidation. Some residential > care homes were doing a hard job to take care of our elderly > population and government received financial gain from us. I > have to paid to keep these elderly to stay in my home > because I couldn't stand to admit business failure. I want > my dream of caring people to carry on, at least for a while. > I will close the door and have peace of mind and I should > take no more threat from the government. In California, > Residential care home are private entities. We got no > government funding like Medical and Medicare. We are doing > everything to meet the licensing demand but what have they > done to help us, except the ever increasing penalty and fee. > As in my case, it is an intentional retaliation. Special > project >

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> > 7. Like a Ghost in the Haunted house, Audrey Jeung made her > appearance again and asked for more money from me on Last > Thursday. On Friday, I told her, I would deliever the 1000 > dollar to her office on Friday or this coming Monday. I was > out to a survey with my team and by car pool. I would not be > anywhere around San Bruno. She want more penalty money for > me not signing the forms she left to me to complete and I > faxed back to her. She never give instruction on what to do > with the form. I filled them out and faxed back and Jeung > wanted me to sign on it. I haven't heard back from her since > that Jeung wanted my signature until last Thursday she > showed up and demand more penalty money. There was no > communication between me and her on what she wanted me to do > with the signature or what she wanted from me. I will give > her money as she demanded. Audrey Jeung again harassed and > threatened my caregiver and residents in house who felt > nausated with her > un-professional conduct that Jeung will come back again > and again until we pay her the money. Jeung was acting like > a debt collectors. I have been thinking and thinking should > I pay? I was not at false and I was not given a chance to > defense myself. I believed that it was from retaliation and > intentionally targeted again and again from my previous > account with the department. I have to decide whether I > wanted to continue with this. The Community Care Licensing > Department threatened me with small claim lawsuit and I have > been getting letter to ask me to pay, or by wage reduction > and civil penalty with interest. I talked to resident Betty > last week. Betty told me that she hope that I am not selling > the property due to licensing harassment because this home > is their home. So, I went home and thought if I can just pay > them the money to settle this if this is the sole purpose > for giving us the agony and I can continue to operate > because it would take a lot > of effort and time to relocation the residents and have > them adjust to a new living environment. I have already > drained by this failing business over the years and on top > of all this harassment. It was easy for me to say I had > enough and close down the whole facility. Should I live > under this licensing nightmare and abuse of their power and > conspiracy and retaliation and corruption? I have never > heard back from Charles Boatman, he never called me since

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> June 6, 10, but he has already responded to me with his > department action. My care home was fined raided by LPA > Jeung, violating the patient's right and emotional abuse. > The residents were anguish about the facility was going to > be closed down by the licensing devils. They are going to > loose their housemates for 6 years and a place they call > home for the last 6 years. > 8. My care home care giver was called by CCL LPA Audrey > Jeung from San Bruno Community Care Licensing. She want to > see me in her office either on 11/17 or 11/19. Last time she > come to my care home, she gave me a fine of 5700. This time > she want a over 10000 dollar fine or put me in jail for > taking care of the elderly she abused. Audrey Jeung, I am a > Health Facility Evaluator and a retired nurse. I can teach > you elder abuse. > 9. In my conversation with several local long term care > facility regional director from a cooperation, their clients > got sicker and more acute. Their current long term care > residents would be placed in assistive living setting. Do > you know that certified nursing assistant in long term care > facility can only do activities of daily living and no > medication? In Assistive living, there is uncertifed and > minimally trained aide who pass med to the residents from > their centrally stored medication storage and call that > medication assistant. As a care home operator for longer > than 4 years, if the elderly in assistive living are getting > older and sicker and used more medication, for patient > safety reason, this analyst job from the department of > social service should fall under California Department of > Public Health. Please google in "charles boatman ccl" and > click www.amazines.com click more articles from this author > to see what this Licensing analyst from > community care licensing doing to care home. These > analysts as I have experienced with my care home are not > properly trained and as evident by their inspection and > specially in their last retaliative appearance. The analyst > would routinely spend time counting all the residents' pills > in the facility. As a Health Care Facility Evaluator Nurse > for the State of California myself, it is not important on > the number of pills left in the bottle, it is more important > on how the aides pass their centrally stored medication. It > is more important that the medication aide and caregivers > have given to the residents the right medication to the > right residents, right time, right dose, right route, right > frequency, right documentation and right purpose. What is > counting of the pill justified? It is more important on how

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> they pass the pills. It is not the Analyst's job to count > the sheets on bed. It is not a analyst's job to look under > every bed for rodents. It is not > necessary to search all resident's personal belongings for > what? illegal drugs or firearms? These analysts have abuse > their power to search care home without a warrant in my > place of business. Analyst abuse care home resident that > they suppose to protect. California Department of social > service has shown deficiencies in traineing their analysts > by violating the patient rights, dignity and respects. We do > resident abuse investigation, quality of care and quality of > life and more. Analysts from Department of social service > abd Community Care licensing harassed my residents and > intimidate them by blindly searching residents' personal > belongings and care givers personal belonging and pray to > find something that they have accused the licensee for. If > the licensee was being target for their search as an act of > conspiracy and retailation for fine and accusation from the > department of social service. Please come search the > licensee's home, not my elderly > residents. As a HFEN we never do what they did to the care > homes. I want analyst Audrey Jeung from San Bruno office > know that we have patient's right in self administration of > medication. My residents are alert and oriented x4 and they > have MD certified that they can self administer med. They > knew that this is their right. Licensing fine me for not > knowing the residents' rights. This analysts don't monitor > side effects of medication and why these analysts come to > mess around with residents' medication every time they come > to the resident home to count all the residents pills and > disturb their living. These analysts are not nurses and they > are not pharmacist, so what is Counting the number of pills > in the bottle mean in their job. DSS CCL analyst practice > outside their job responsibility. Analyst Audrey Jeung's > routine work day was to go around the care home and count > all the pills and count the layer of each bed sheets, look > under each bed and search > each residents and care givers drawers and my care giver > locked her room and her lock in her entrance door was > forcefully broken and we have to fix it after Audrey Jeung > left and no one single apologies but a fine on everyday and > she gave my care giver a fine of 5700 dollars last time. I > have never gotten 5700 dollars of rent from my residents per > month. What do these analysts know about hand washing > between counting and cross contamination, moisture from her > hands do to the pills. Need not to say, we treatment by the

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> department of social service and community care licensing > was a conspiracy of retaliation. I have complaint but no one > care, no one responded. > 10.I have just received one e-mail from Mr. Boatman. He > said that I will be getting his denial letter in the next > several days. In his 2 sentences short e-mail. He started > with " As you have requested." which was wrongfully stated. > I never requested of him anything and even if I have > requested anything at all. He had not responded to me all > those months. He was responding to Gary Palmers' request, > the division chief. Gary Palmer was the first on the list to > present on June 16, 2010 in Reno Nevada along with Charles > Boatman ACS manager for California Elderly Residential Care > Home Association whom had charged attendee in that > conference for more than 200 dollars a seat. We shall not > assume the letter will get to me until it actually in my > hands. As of now, I have not gotten any denial letter from > him. Gary Palmer said that "within the next two weeks I will > get a response from Charles Boatman on Oct 25,2010 until > now. Charles Boatman's 2 sentences long e-mail and > mistakenly stated from the begining that " As you have > requested". Here, was Charles Boatman doing something with > exception that is to respond to applicants? What is the > policy and procedures in State of California to their > applicants? What is his office standard of practice to > program applicant? No notification, no acknowledgement on > receiving of application. Fee and money got cash right away > but never heard anything back on what was being done for > years and if you asked them to follow up when you ran out of > patient. The staffs and manager would even forget what they > suppose to do as dual diligent duty to us the applicants and > tax payers. I have waited a year with no respond and I > e-mail Charles Boatman with no response. Division chief, > Gary Palmer said within 2 week became a month, still it was > only a 2 sentences e-mail stating that I will get a denial > letter from him in the next several days. I will go to > Sacramento for my own training. I would be here to get his > letter next week. I wouldn't be too optimistic to get that > letter until the letter is in my hand or it didn't happen. I > mailed out 70 curriculum and on top of that 3 initial > program curriculum. His response > would just a denial letter. What did he do with my > thousands of pages of curriculum in narrative, chart and the > required format? Did he actually read them was actually my > questions. He didn't read them last time or did he still > have them. He mailed me a letter and thought that it was > over and dumped them to the trash. I wanted to know what he > did with my hard work from days and nights gathering data,

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> resources, typing and presenting in the format that the > guideline require. He told his division chief that he was > short of staffs. He was actually a speaker to Lobbyists with > his State title listed on the advertisement. When I > requested, no response from him. He stated in his e-mail " > As you have requested" Wrong, It was Charles Boatman's boss > requested him to respond. I didn't ask his division chief to > do that neither. Should Charles Boatman responded to his > applicant as business practice, as a state officials. > As you have requested, we are sending out the denial > letters. You should get them in the next few days. > Charles Boatman, Manager > Administrator Certification Section > 1700 9th St., Suite 200, MS. 19-47 > Sacramento, Ca 95814 > Direct line: 916-324-4318 begin_of_the_skype_highlighting > 916-324-4318 end_of_the_skype_highlighting > Fax: 916-324-3982 This is a repeat of 2006 when I applied > for the first time. My nightmare started with Charles > Boatman and in turn sued by the State dept as an applicant. > Charles Boatmans Office has been moved. His phone number > has changed. It is now 916-654-5859 > I went to the post office to get Charles Boatmans > registered letter of denial. It was not a for me. I > was someone else denial letter to Fresno who applied to be > an administrator but got their denial because the applicant > failed the fingerprinting background check. His office made > a serious confidentiality breach. What is the purpose > of sending the letter in registered mail. I talked to > him he told me that he would resend my denial letter. > I have too many of this incompetent, and unpleasant > encounter with them. > During our phone conference, Shetka or Boatman disconnected > the phone suddenly for their 2 ways discussion. I attempted > to call back but only get a message from Shetka saying that > he is no longer with the dept . If anyone had any questions > call new chief Bob Hane. Shetka failed to disclose to me > that he no longer work and represent the dept. Therefore, > whatever he said in our phone conference is not valid and > couldnt be held accountable for. Of course, Shetka > wouldnt have to do anything because he is no longer with > the dept. He wanted to hang up and said that he couldnt > talk to me anymore and he will give this to the > administrative law judge. For him, not an employee in the > dept, he didnt have to do anything, like submit this case > to the administrative law judge. He was not seriously > prepared to talk to me. He told me that my application was > not complete, I missed the nine elements. I asked him Do > you have my application and paper right > in front of you? He said no I asked him Have > you seem and gone over my paper work and have you looked at > my powerpoint? He said that I dont have to do

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> it. Then, the nine elements he talked about were what > Charles Boatman told him. I told him that it was there but > he didnt have my application and document in front of him > now and he had never looked at my application. The last > conference phone call I had with Sandra Munt and Charles > Boatman. Charles Boatman hadnt looked at my application > and document. He told me what Sandra Munt told him. He was > there using his authority to support his worker blindly. The > nine elements were therein 2006, 2009 and 2010. My > curriculum was developed and expanded from the nine topics, > he called the nine elements. All 9 of them were addressed in > the powerpoint instruction material. I will scan and show > you the 9 elements. I knew this curriculum more than anyone > in his dept. Tom Shetka said that > I dont have experience in GH and ARF. I told him did > you get my e-mail CV of speakers who have experience in all > RCFE, GH and ARF. I know now why he didnt know because he > had not been reading his e-mail or mail because he was ready > to leave his job. Tom Shetka and Charles Boatman abruptly > disconnected the phone for their 2 ways discussion and > called me back in about 10 minutes. Tom offered to give me > refund on GH and ARF and he would give RCFE to another > analyst because Sandra Munt no longer work for the dept. I > said no. I told him, if I said yes, I would be barred from > reapply again as long as Boatman will be in office or due to > conspiracy. It was not the money that they have already > cashed and collected 12 months ago. I applied in Dec 2009 > again after my failed attempt in 2006. That led to me being > sued by the state and they held my administrator status for > as long as 2 years and my residential care home was raided > by analyst from San Bruno, all > those people with e-mail @dss.ca.gov by retaliation and > conspiracy. I have everything to lose if I dont peruse > this to the end because I have not given up what I wanted to > do starting in 2006. It was much harder to put all the > curriculum together edit them and type them in different > format and develop the instructional material and break down > the class activity by every hour. It is much harder and the > curriculum was done by accumulation of many sleepless hours, > weekdays and weekends. I have 3 ICTP for GH, ARF and RCFE > and I have submitted 70 curriculums in CETP in GH, ARF, and > RCFE. I have color coded them for their reading. It was > never addressed and I am seriously concerned of their > whereabout, if these were not reviewed. My work was well

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> done and complete. I am willing to make revision as needed, > but this meeting is not about that. Tom Shetka and Charles > Boatman couldnt do what I have done. From our last phone > conference with Sandra Munt and > Charles Boatman, Charles Boatman didnt even know what a > lesson plan is. They dont know and they couldnt tell > me what the nine elements are. They just repeat what was > written on the denial letter. I told them that there was no > indication to me that their dept staff has read my > application and made appropriate and relevant comments. I > have submitted my application and material on Dec 2009. I > have never got a letter of acknowledgement that the dept had > received my material. Was this their standard practice and I > have never seem them again, and nothing got returned. I > wonder if they still have them. All I asked was to show me > if you have read them by giving me relevant comments. They > told me that it was not there and I told them it was always > there since day 1. They scheduled todays phone > conference. I have my computer setup and all my submission > and documents in front of me and they have none. I do > understand why they said they could not talk > to me anymore. I could show to them if they have an actual > copy in front of them. We could discuss specific because > there was no specific on their letter and I told them that > their letter was not address to my program and curriculum. > The dept has made a lot of serious mistake in the past, I > have no doubt and they will repeat them again as long as the > people who made the mistake were still there and being > defensive. They have never attended their approved program > but I have. I have not been in a class with powerpoint. All > it was highlight what the instructor read out and highlight > everything she believed that it would be on the exam. > Mr. Elner (new vendor application analyst), Please review. > I worked very hard on this and would hear back from you > soon. We need to move on. According to the guideline of > vendor manual, a simple outline is exemplified. I dont > know how extensive you want this to be. > I wish Mr. Tom Shetka has a happy retirement now. He was > requesting and hosting a conference with me to discuss about > resolution of my complaint. I called him that day on 11:30 > am but his wasnt there. I only got his unchanged message. > During the conference at 12:00pm with Charles Boatman > and Tom Shetka, He forcefully with the tone of authority

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> that where is your nine elements It was there since > 2006, the first time I submitted the application. I asked > him did he had my application in front of him now. He said > no. I asked him Have you look at my application > before. He said no, I dont have to I wanted to > guide him and showed him where it is. What kind of > resolution meeting was this. It was a unilateral heresay > meeting well plan on the day that he left and after he put > on his departed message. I was accidentally > disconnected without prior explanation. Tom Shetka did > that in purpose because he wanted to put me out of their > conversation and discussion. He wanted to talk with > Charles Boatman privately by taking me out. I immediately > called his phone number back, the same number I dialed at > 11:30 but his greeting message has changed, the new one was > on. He said that he was not a dept chief anymore that we > should call Mr. Hanes at a different number. Of course, we > get re-connected, he was not legally representing the dept > to negotiate with me because he no longer worked for the > dept. After we got reconnect, they (Charles Boatman and Tom > Shetka decided to offer me refund of my application fee. I > refused because, if I took this offer, the fee back, I would > never be able to reapply again. The fee I paid over years, > but never heard back from the dept. I may be poor but I want > my application read and to be read fairly. Tom Shetka got > angry because of my refusal and he threatened me that it > will have it resolved in a judge, an administrative meeting. > I havent heard from anyone > of them for a long time. I havent received any things > from the administrative law judge. I afraid that my case > would become a cold cases for years. Even every time we > talk, the dept would select a time and date for phone > conference which took months. I have to let you know that I > am recording contact everytime with the dept. I called > Charles Boatman who had been staying away from talking to > me. I told him that I am expecting an ALJ review which I > have not heard from. He then arranged for another phone > conference again and we will try to do without a judge. This > all started in 2006 and I remember the evening Tom Shekta > called me at home and said that he wanted to be paid for > late fee. My Administrator status was on hold for becoming a > vendor applicants, I needed to have an administrator to run

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> my business. I was not late it was the dept who had not > remove the administrative hold status and I did everything > right to renew, they got my fee and cashed. I > kept calling, no one knows what had happened and I sent my > documentation more than twice for repeated investigation > because Boatman forgot what he said he would do or he had to > consult a second state attorney. I did not get my > administrator status renew after 2 years after their > scrutiny and not a sorry. Whatever happened with the dept > had a very deep impact on me. I want to let everyone know > what happen and this become my life time struggle. > Read my previous article on them and put in website I built > www.rcfe40.webs.com for more information and slide shows > www.rcfe40.webs.com > The timing was just right for Community Care Licensing > Audrey Jeung to come again. 6/30/10 which was 7 days > before I will talk to Boatman, Audrey Jeung came to raid my > care home. This time Jeung from CCL came on 3/11/11 which is > 7-10 days talking to boatman again, he kept deferring until > today, she delivered $22460 dollars of fine and continue > with $150/day. Prior to that 6/30/10, I have no problem with

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> the licensing and no fine and they havent show up for 2 > years. Subsequently, CCL came every week. > I have good comment from ombudsman. My residents were not > endangered, there was certainly no urgency except this fine > were build on retaliation. What can you do if you cannot > within your ability to change something like what I wanted > to do? Would you just accept it as it is? Wouldnt > you. I have wasted a lot of energy and time on this. I fail > again to deal with these evil people in DSS CCL. Who > cares? I am sure they would be celebrating tonight for > shutting me up and shutting me out. > > This is my timeline of event > I have 2 inspections by Audrey Jeung from Community Care > Licensing with no fine and no problems, since opening > business with Rose Garden Residential care home in 2005. > Prior to Rose Garden, I also applied and approved for Care > Home in San Francisco called Sylvia Board and Care > Home. I was the administrator. > > In 2006, I applied for vendor, denied by Mary James who > retired from the dept, fee confiscated. My administrator > renew by me and was held by the dept because I was sued by > the State dept for nothing. Administrator status on > hold. > > I followed up with the dept and never got resolved. In > 2009. They finally reinstated my administrator status sent > me certificate for 2007 and 2009 which is good for the next > 2 years and this one will expired in 2011 because it was > their mistakes. The 2007 - 2009 certificate I got in 2009. > It did nothing for me because I have to hired an > administrator to run my business and hang her certificate. I > didn't get an apology from the dept who made the mistake but > more and more retaliation. >

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> I told Boatman that I will apply for vendor again because I > disagree with mary James. > > I reapply for vendor in 2009 after I got my administrator > certificate re-instated at end of the year. > > My application for vendor was denied by analyst Sandra Munt > who no longer work for the dept now. I disagree with her > decision because she made general and irrelevant comments on > the denial letter and I frankly didn't think that she hasn't > read my application or the application she read was not > mine. > > I followed up and took a long time. Boatman said that he > would got back to me with the date he set for 3 ways > conference with Sandra Munt and Charles Boatman and me. > > Boatman's selected date was July 6, 2010 > > Audrey Jeung analyst from Community Care Licensing came on > June 30, 2010 to 'raid' my elderly care facility at 3pm > after a absence of 2 years, which is about one week Boatman > would call me at 10 am in the moring for his decision. > She delievered to me a heavy fine with her blind search to > my residents' personal belonging from 1000 to 5700 dollars > and 100 dollars per day. She left the facility and did > nothing except kept demanding money. more and more money > > Susanne Roman Clark, Audrey Jeung and me had a meeting in > their office in San Bruno in Novemeber 2010. > > I left the meeting and haven't heard from them anymore > until on 3/18/11. > > Boatman denied my application on July 6. 2010 at 10:00am > over the phone. > > He told me that he would sent me a letter. I went to post > office to get his registered mail but it was my address and > my name but inside was the wrong person denial letter. A > woman who lives in Fresno wanted to apply for administrator > but was denied by the dept because she failed the criminal > background check. > > I called and let Boatman know and I didnt get my letter > and what he sent was someone elses letter. > > In December 2010, 3 ways conference with Tom Shekta and > Charles Boatman and me, we ended the phone call with Shekta > offered me to quit applying and I refused because all my > work had been done. All the dept had to do was to read it. > He was very angry and said that he would let the > Administrative Law Judge to handle the matter. As I learn > from his phone greeting message that he retired and no > longer work for the dept. His post was replaced by someone > call Bob Hanes. He failed to disclosed to me that as of the > same date of our 3 days conference. He misrepresented the

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> dept to negotiate and fraudulently made offer to me to stop > applying to become a vendor of the State Dept that he no > longer work for. > > Of course, I waited two months, nothing happened, no phone, > no e-mail and no letter and no follow up on what happen to > the administrative law judge. I called Boatman in his new > phone number because his office had moved. There was no > mention of administrative law judge, he offered to have my > application read by a new analyst, alan elner. > I dealt with Alan elner and made correction to the > formating no change in content. I have evident from our > e-mail. > When he told me that he forward my application to "Charle > Boatman "Charles". That was in the week of 3/14/11. > > Audrey Jeung from Community Care Licensing of San Bruno > office came again this time she delieverd a fine of 2100, > 5700 and 22460 dollars and left. > > Boatman deferred his decision on my application from 7 days > from the Audrey Jeung visit on 3/18/11 to 3 days after her > visit with more than twenty thousand dollars of fine. > > The date Boatman set for our phone conversation was 3/21/11 > at 10:30am. > > I was hoping that he would approve me this time to show > that I was wrong. These incidents were not related. I was > right it was a retaliation. > In that 3/21/11 conversation, he simple told me that he > denied me because I have non compliance in my facility. > > As of today, my facility was listed clean with no probation > or suspension, or revocation on their facility search > website. I am a qualify and current valid administrator

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> license issue by Boatman and Signed by Tom Shekta who > recently retired hang in my facility as their requirement. > All these event happened in a sequent which led me to > believe that it is an retaliation. > > I am fearful of more and more retaliation. We will not let > me to have a good day with my residents. I have 6 residents > to place in other facility and my live in employee will lose > her job. I have been in this business since 2005 and my > resident had been living together for 6 years and watching > out for each other for this 6 years. My resident were > extremely nervous and one called me 30 times a day watch to > know what is going on and other one sent me e-mail from his > computer in the care home. I have no one that need ADL > (activity of daily living like feeding, shower, toileting, > dressing) care. Every residents in my facility is ambulatory > and alert and oriented. > > You can reach Community Care Licensing in San Bruno > by their main number 650-266-8800 where Susanne Roman > Clark and Audrey Jeung work. > You can reach Dept of Social Service, ACS by Charles > Boatmans new direct line 916-654-5859 > You can e-mail them by their first name dot last name then > @dss.ca.gov example: Charles.Boatman@dss.ca.gov > > > <A HREF="http://www.rcfe40.webs.com ">For more > and complete information, please click here > www.rcfe40.webs.com for my website</a> >

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> required format? Did he actually read them was actually my > questions. He didn't read them last time or did he still > have them. He mailed me a letter and thought that it was > over and dumped them to the trash. I wanted to know what he > did with my hard work from days and nights gathering data, > resources, typing and presenting in the format that the > guideline require. He told his division chief that he was > short of staffs. He was actually a speaker to Lobbyists with > his State title listed on the advertisement. When I > requested, no response from him. He stated in his e-mail " > As you have requested" Wrong, It was Charles Boatman's boss > requested him to respond. I didn't ask his division chief to > do that neither. Should Charles Boatman responded to his > applicant as business practice, as a state officials. > As you have requested, we are sending out the denial > letters. You should get them in the next few days. > Charles Boatman, Manager > Administrator Certification Section > 1700 9th St., Suite 200, MS. 19-47 > Sacramento, Ca 95814 > Direct line: 916-324-4318 begin_of_the_skype_highlighting > 916-324-4318 end_of_the_skype_highlighting > Fax: 916-324-3982 This is a repeat of 2006 when I applied > for the first time. My nightmare started with Charles > Boatman and in turn sued by the State dept as an applicant. > Charles Boatmans Office has been moved. His phone number > has changed. It is now 916-654-5859 > I went to the post office to get Charles Boatmans > registered letter of denial. It was not a for me. I > was someone else denial letter to Fresno who applied to be > an administrator but got their denial because the applicant > failed the fingerprinting background check. His office made > a serious confidentiality breach. What is the purpose > of sending the letter in registered mail. I talked to > him he told me that he would resend my denial letter. > I have too many of this incompetent, and unpleasant > encounter with them. > During our phone conference, Shetka or Boatman disconnected > the phone suddenly for their 2 ways discussion. I attempted > to call back but only get a message from Shetka saying that > he is no longer with the dept . If anyone had any questions > call new chief Bob Hane. Shetka failed to disclose to me > that he no longer work and represent the dept. Therefore, > whatever he said in our phone conference is not valid and

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> couldnt be held accountable for. Of course, Shetka > wouldnt have to do anything because he is no longer with > the dept. He wanted to hang up and said that he couldnt > talk to me anymore and he will give this to the > administrative law judge. For him, not an employee in the > dept, he didnt have to do anything, like submit this case > to the administrative law judge. He was not seriously > prepared to talk to me. He told me that my application was > not complete, I missed the nine elements. I asked him Do > you have my application and paper right > in front of you? He said no I asked him Have > you seem and gone over my paper work and have you looked at > my powerpoint? He said that I dont have to do > it. Then, the nine elements he talked about were what > Charles Boatman told him. I told him that it was there but > he didnt have my application and document in front of him > now and he had never looked at my application. The last > conference phone call I had with Sandra Munt and Charles > Boatman. Charles Boatman hadnt looked at my application > and document. He told me what Sandra Munt told him. He was > there using his authority to support his worker blindly. The > nine elements were therein 2006, 2009 and 2010. My > curriculum was developed and expanded from the nine topics, > he called the nine elements. All 9 of them were addressed in > the powerpoint instruction material. I will scan and show > you the 9 elements. I knew this curriculum more than anyone > in his dept. Tom Shetka said that > I dont have experience in GH and ARF. I told him did > you get my e-mail CV of speakers who have experience in all > RCFE, GH and ARF. I know now why he didnt know because he > had not been reading his e-mail or mail because he was ready > to leave his job. Tom Shetka and Charles Boatman abruptly > disconnected the phone for their 2 ways discussion and > called me back in about 10 minutes. Tom offered to give me > refund on GH and ARF and he would give RCFE to another > analyst because Sandra Munt no longer work for the dept. I > said no. I told him, if I said yes, I would be barred from > reapply again as long as Boatman will be in office or due to > conspiracy. It was not the money that they have already > cashed and collected 12 months ago. I applied in Dec 2009 > again after my failed attempt in 2006. That led to me being > sued by the state and they held my administrator status for > as long as 2 years and my residential care home was raided > by analyst from San Bruno, all > those people with e-mail @dss.ca.gov by retaliation and > conspiracy. I have everything to lose if I dont peruse > this to the end because I have not given up what I wanted to > do starting in 2006. It was much harder to put all the > curriculum together edit them and type them in different > format and develop the instructional material and break down > the class activity by every hour. It is much harder and the > curriculum was done by accumulation of many sleepless hours, > weekdays and weekends. I have 3 ICTP for GH, ARF and RCFE > and I have submitted 70 curriculums in CETP in GH, ARF, and > RCFE. I have color coded them for their reading. It was > never addressed and I am seriously concerned of their > whereabout, if these were not reviewed. My work was well > done and complete. I am willing to make revision as needed, > but this meeting is not about that. Tom Shetka and Charles > Boatman couldnt do what I have done. From our last phone > conference with Sandra Munt and > Charles Boatman, Charles Boatman didnt even know what a > lesson plan is. They dont know and they couldnt tell > me what the nine elements are. They just repeat what was > written on the denial letter. I told them that there was no

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> indication to me that their dept staff has read my > application and made appropriate and relevant comments. I > have submitted my application and material on Dec 2009. I > have never got a letter of acknowledgement that the dept had > received my material. Was this their standard practice and I > have never seem them again, and nothing got returned. I > wonder if they still have them. All I asked was to show me > if you have read them by giving me relevant comments. They > told me that it was not there and I told them it was always > there since day 1. They scheduled todays phone > conference. I have my computer setup and all my submission > and documents in front of me and they have none. I do > understand why they said they could not talk > to me anymore. I could show to them if they have an actual > copy in front of them. We could discuss specific because > there was no specific on their letter and I told them that > their letter was not address to my program and curriculum. > The dept has made a lot of serious mistake in the past, I > have no doubt and they will repeat them again as long as the > people who made the mistake were still there and being > defensive. They have never attended their approved program > but I have. I have not been in a class with powerpoint. All > it was highlight what the instructor read out and highlight > everything she believed that it would be on the exam. > Mr. Elner (new vendor application analyst), Please review. > I worked very hard on this and would hear back from you > soon. We need to move on. According to the guideline of > vendor manual, a simple outline is exemplified. I dont > know how extensive you want this to be. > I wish Mr. Tom Shetka has a happy retirement now. He was > requesting and hosting a conference with me to discuss about > resolution of my complaint. I called him that day on 11:30 > am but his wasnt there. I only got his unchanged message. > During the conference at 12:00pm with Charles Boatman > and Tom Shetka, He forcefully with the tone of authority > that where is your nine elements It was there since > 2006, the first time I submitted the application. I asked > him did he had my application in front of him now. He said > no. I asked him Have you look at my application > before. He said no, I dont have to I wanted to > guide him and showed him where it is. What kind of > resolution meeting was this. It was a unilateral heresay > meeting well plan on the day that he left and after he put > on his departed message. I was accidentally > disconnected without prior explanation. Tom Shetka did > that in purpose because he wanted to put me out of their > conversation and discussion. He wanted to talk with > Charles Boatman privately by taking me out. I immediately > called his phone number back, the same number I dialed at > 11:30 but his greeting message has changed, the new one was > on. He said that he was not a dept chief anymore that we > should call Mr. Hanes at a different number. Of course, we > get re-connected, he was not legally representing the dept > to negotiate with me because he no longer worked for the > dept. After we got reconnect, they (Charles Boatman and Tom

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> Shetka decided to offer me refund of my application fee. I > refused because, if I took this offer, the fee back, I would > never be able to reapply again. The fee I paid over years, > but never heard back from the dept. I may be poor but I want > my application read and to be read fairly. Tom Shetka got > angry because of my refusal and he threatened me that it > will have it resolved in a judge, an administrative meeting. > I havent heard from anyone > of them for a long time. I havent received any things > from the administrative law judge. I afraid that my case > would become a cold cases for years. Even every time we > talk, the dept would select a time and date for phone > conference which took months. I have to let you know that I > am recording contact everytime with the dept. I called > Charles Boatman who had been staying away from talking to > me. I told him that I am expecting an ALJ review which I > have not heard from. He then arranged for another phone > conference again and we will try to do without a judge. This > all started in 2006 and I remember the evening Tom Shekta > called me at home and said that he wanted to be paid for > late fee. My Administrator status was on hold for becoming a > vendor applicants, I needed to have an administrator to run > my business. I was not late it was the dept who had not > remove the administrative hold status and I did everything > right to renew, they got my fee and cashed. I > kept calling, no one knows what had happened and I sent my > documentation more than twice for repeated investigation > because Boatman forgot what he said he would do or he had to > consult a second state attorney. I did not get my > administrator status renew after 2 years after their > scrutiny and not a sorry. Whatever happened with the dept > had a very deep impact on me. I want to let everyone know > what happen and this become my life time struggle. > Read my previous article on them and put in website I built > www.rcfe40.webs.com for more information and slide shows > www.rcfe40.webs.com > The timing was just right for Community Care Licensing > Audrey Jeung to come again. 6/30/10 which was 7 days > before I will talk to Boatman, Audrey Jeung came to raid my > care home. This time Jeung from CCL came on 3/11/11 which is > 7-10 days talking to boatman again, he kept deferring until > today, she delivered $22460 dollars of fine and continue > with $150/day. Prior to that 6/30/10, I have no problem with > the licensing and no fine and they havent show up for 2 > years. Subsequently, CCL came every week. > I have good comment from ombudsman. My residents were not > endangered, there was certainly no urgency except this fine > were build on retaliation. What can you do if you cannot > within your ability to change something like what I wanted > to do? Would you just accept it as it is? Wouldnt > you. I have wasted a lot of energy and time on this. I fail > again to deal with these evil people in DSS CCL. Who > cares? I am sure they would be celebrating tonight for > shutting me up and shutting me out. > > This is my timeline of event > I have 2 inspections by Audrey Jeung from Community Care > Licensing with no fine and no problems, since opening > business with Rose Garden Residential care home in 2005. > Prior to Rose Garden, I also applied and approved for Care > Home in San Francisco called Sylvia Board and Care > Home. I was the administrator. >

> curriculum was done by accumulation of many sleepless hours, > weekdays and weekends. I have 3 ICTP for GH, ARF and RCFE > and I have submitted 70 curriculums in CETP in GH, ARF, and > RCFE. I have color coded them for their reading. It was > never addressed and I am seriously concerned of their > whereabout, if these were not reviewed. My work was well > done and complete. I am willing to make revision as needed, > but this meeting is not about that. Tom Shetka and Charles > Boatman couldnt do what I have done. From our last phone > conference with Sandra Munt and > Charles Boatman, Charles Boatman didnt even know what a > lesson plan is. They dont know and they couldnt tell > me what the nine elements are. They just repeat what was > written on the denial letter. I told them that there was no > indication to me that their dept staff has read my > application and made appropriate and relevant comments. I > have submitted my application and material on Dec 2009. I > have never got a letter of acknowledgement that the dept had > received my material. Was this their standard practice and I > have never seem them again, and nothing got returned. I > wonder if they still have them. All I asked was to show me > if you have read them by giving me relevant comments. They > told me that it was not there and I told them it was always > there since day 1. They scheduled todays phone > conference. I have my computer setup and all my submission > and documents in front of me and they have none. I do > understand why they said they could not talk

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> > I called and let Boatman know and I didnt get my letter > and what he sent was someone elses letter. > > In December 2010, 3 ways conference with Tom Shekta and > Charles Boatman and me, we ended the phone call with Shekta > offered me to quit applying and I refused because all my > work had been done. All the dept had to do was to read it. > He was very angry and said that he would let the > Administrative Law Judge to handle the matter. As I learn > from his phone greeting message that he retired and no > longer work for the dept. His post was replaced by someone > call Bob Hanes. He failed to disclosed to me that as of the > same date of our 3 days conference. He misrepresented the > dept to negotiate and fraudulently made offer to me to stop > applying to become a vendor of the State Dept that he no > longer work for. > > Of course, I waited two months, nothing happened, no phone, > no e-mail and no letter and no follow up on what happen to > the administrative law judge. I called Boatman in his new > phone number because his office had moved. There was no > mention of administrative law judge, he offered to have my > application read by a new analyst, alan elner. > I dealt with Alan elner and made correction to the > formating no change in content. I have evident from our > e-mail. > When he told me that he forward my application to "Charle > Boatman "Charles". That was in the week of 3/14/11. > > Audrey Jeung from Community Care Licensing of San Bruno

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> office came again this time she delieverd a fine of 2100, > 5700 and 22460 dollars and left. > > Boatman deferred his decision on my application from 7 days > from the Audrey Jeung visit on 3/18/11 to 3 days after her > visit with more than twenty thousand dollars of fine. > > The date Boatman set for our phone conversation was 3/21/11 > at 10:30am. > > I was hoping that he would approve me this time to show > that I was wrong. These incidents were not related. I was > right it was a retaliation. > In that 3/21/11 conversation, he simple told me that he > denied me because I have non compliance in my facility. > > As of today, my facility was listed clean with no probation > or suspension, or revocation on their facility search > website. I am a qualify and current valid administrator > license issue by Boatman and Signed by Tom Shekta who > recently retired hang in my facility as their requirement. > All these event happened in a sequent which led me to > believe that it is an retaliation. > > I am fearful of more and more retaliation. We will not let > me to have a good day with my residents. I have 6 residents > to place in other facility and my live in employee will lose > her job. I have been in this business since 2005 and my > resident had been living together for 6 years and watching > out for each other for this 6 years. My resident were > extremely nervous and one called me 30 times a day watch to > know what is going on and other one sent me e-mail from his > computer in the care home. I have no one that need ADL > (activity of daily living like feeding, shower, toileting, > dressing) care. Every residents in my facility is ambulatory > and alert and oriented. > > You can reach Community Care Licensing in San Bruno > by their main number 650-266-8800 where Susanne Roman > Clark and Audrey Jeung work. > You can reach Dept of Social Service, ACS by Charles > Boatmans new direct line 916-654-5859 > You can e-mail them by their first name dot last name then > @dss.ca.gov example: Charles.Boatman@dss.ca.gov > > > <A HREF="http://www.rcfe40.webs.com ">For more > and complete information, please click here > www.rcfe40.webs.com for my website</a>

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> to me anymore. I could show to them if they have an actual > copy in front of them. We could discuss specific because > there was no specific on their letter and I told them that > their letter was not address to my program and curriculum. > The dept has made a lot of serious mistake in the past, I > have no doubt and they will repeat them again as long as the > people who made the mistake were still there and being > defensive. They have never attended their approved program > but I have. I have not been in a class with powerpoint. All > it was highlight what the instructor read out and highlight > everything she believed that it would be on the exam. > Mr. Elner (new vendor application analyst), Please review. > I worked very hard on this and would hear back from you > soon. We need to move on. According to the guideline of > vendor manual, a simple outline is exemplified. I dont > know how extensive you want this to be. > I wish Mr. Tom Shetka has a happy retirement now. He was > requesting and hosting a conference with me to discuss about > resolution of my complaint. I called him that day on 11:30 > am but his wasnt there. I only got his unchanged message. > During the conference at 12:00pm with Charles Boatman > and Tom Shetka, He forcefully with the tone of authority > that where is your nine elements It was there since > 2006, the first time I submitted the application. I asked > him did he had my application in front of him now. He said > no. I asked him Have you look at my application > before. He said no, I dont have to I wanted to > guide him and showed him where it is. What kind of > resolution meeting was this. It was a unilateral heresay > meeting well plan on the day that he left and after he put > on his departed message. I was accidentally > disconnected without prior explanation. Tom Shetka did > that in purpose because he wanted to put me out of their > conversation and discussion. He wanted to talk with > Charles Boatman privately by taking me out. I immediately > called his phone number back, the same number I dialed at > 11:30 but his greeting message has changed, the new one was > on. He said that he was not a dept chief anymore that we > should call Mr. Hanes at a different number. Of course, we > get re-connected, he was not legally representing the dept > to negotiate with me because he no longer worked for the > dept. After we got reconnect, they (Charles Boatman and Tom > Shetka decided to offer me refund of my application fee. I > refused because, if I took this offer, the fee back, I would > never be able to reapply again. The fee I paid over years, > but never heard back from the dept. I may be poor but I want

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> my application read and to be read fairly. Tom Shetka got > angry because of my refusal and he threatened me that it > will have it resolved in a judge, an administrative meeting. > I havent heard from anyone > of them for a long time. I havent received any things > from the administrative law judge. I afraid that my case > would become a cold cases for years. Even every time we > talk, the dept would select a time and date for phone > conference which took months. I have to let you know that I > am recording contact everytime with the dept. I called > Charles Boatman who had been staying away from talking to > me. I told him that I am expecting an ALJ review which I > have not heard from. He then arranged for another phone > conference again and we will try to do without a judge. This > all started in 2006 and I remember the evening Tom Shekta > called me at home and said that he wanted to be paid for > late fee. My Administrator status was on hold for becoming a > vendor applicants, I needed to have an administrator to run > my business. I was not late it was the dept who had not > remove the administrative hold status and I did everything > right to renew, they got my fee and cashed. I > kept calling, no one knows what had happened and I sent my > documentation more than twice for repeated investigation > because Boatman forgot what he said he would do or he had to > consult a second state attorney. I did not get my > administrator status renew after 2 years after their > scrutiny and not a sorry. Whatever happened with the dept > had a very deep impact on me. I want to let everyone know > what happen and this become my life time struggle. > Read my previous article on them and put in website I built > www.rcfe40.webs.com for more information and slide shows > www.rcfe40.webs.com > The timing was just right for Community Care Licensing > Audrey Jeung to come again. 6/30/10 which was 7 days > before I will talk to Boatman, Audrey Jeung came to raid my > care home. This time Jeung from CCL came on 3/11/11 which is > 7-10 days talking to boatman again, he kept deferring until > today, she delivered $22460 dollars of fine and continue > with $150/day. Prior to that 6/30/10, I have no problem with > the licensing and no fine and they havent show up for 2 > years. Subsequently, CCL came every week. > I have good comment from ombudsman. My residents were not > endangered, there was certainly no urgency except this fine > were build on retaliation. What can you do if you cannot > within your ability to change something like what I wanted

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> to do? Would you just accept it as it is? Wouldnt > you. I have wasted a lot of energy and time on this. I fail > again to deal with these evil people in DSS CCL. Who > cares? I am sure they would be celebrating tonight for > shutting me up and shutting me out. > > This is my timeline of event > I have 2 inspections by Audrey Jeung from Community Care > Licensing with no fine and no problems, since opening > business with Rose Garden Residential care home in 2005. > Prior to Rose Garden, I also applied and approved for Care > Home in San Francisco called Sylvia Board and Care > Home. I was the administrator. > > In 2006, I applied for vendor, denied by Mary James who > retired from the dept, fee confiscated. My administrator > renew by me and was held by the dept because I was sued by > the State dept for nothing. Administrator status on > hold. > > I followed up with the dept and never got resolved. In > 2009. They finally reinstated my administrator status sent > me certificate for 2007 and 2009 which is good for the next > 2 years and this one will expired in 2011 because it was > their mistakes. The 2007 - 2009 certificate I got in 2009. > It did nothing for me because I have to hired an > administrator to run my business and hang her certificate. I > didn't get an apology from the dept who made the mistake but > more and more retaliation. > > I told Boatman that I will apply for vendor again because I > disagree with mary James. > > I reapply for vendor in 2009 after I got my administrator > certificate re-instated at end of the year. > > My application for vendor was denied by analyst Sandra Munt > who no longer work for the dept now. I disagree with her > decision because she made general and irrelevant comments on > the denial letter and I frankly didn't think that she hasn't > read my application or the application she read was not > mine. > > I followed up and took a long time. Boatman said that he > would got back to me with the date he set for 3 ways > conference with Sandra Munt and Charles Boatman and me. > > Boatman's selected date was July 6, 2010 > > Audrey Jeung analyst from Community Care Licensing came on > June 30, 2010 to 'raid' my elderly care facility at 3pm > after a absence of 2 years, which is about one week Boatman > would call me at 10 am in the moring for his decision. > She delievered to me a heavy fine with her blind search to > my residents' personal belonging from 1000 to 5700 dollars > and 100 dollars per day. She left the facility and did > nothing except kept demanding money. more and more money > > Susanne Roman Clark, Audrey Jeung and me had a meeting in > their office in San Bruno in Novemeber 2010.

> > I left the meeting and haven't heard from them anymore > until on 3/18/11. > > Boatman denied my application on July 6. 2010 at 10:00am > over the phone. > > He told me that he would sent me a letter. I went to post > office to get his registered mail but it was my address and > my name but inside was the wrong person denial letter. A > woman who lives in Fresno wanted to apply for administrator > but was denied by the dept because she failed the criminal > background check. > > I called and let Boatman know and I didnt get my letter > and what he sent was someone elses letter. > > In December 2010, 3 ways conference with Tom Shekta and > Charles Boatman and me, we ended the phone call with Shekta > offered me to quit applying and I refused because all my > work had been done. All the dept had to do was to read it. > He was very angry and said that he would let the > Administrative Law Judge to handle the matter. As I learn > from his phone greeting message that he retired and no > longer work for the dept. His post was replaced by someone > call Bob Hanes. He failed to disclosed to me that as of the > same date of our 3 days conference. He misrepresented the > dept to negotiate and fraudulently made offer to me to stop > applying to become a vendor of the State Dept that he no > longer work for. > > Of course, I waited two months, nothing happened, no phone, > no e-mail and no letter and no follow up on what happen to > the administrative law judge. I called Boatman in his new > phone number because his office had moved. There was no > mention of administrative law judge, he offered to have my > application read by a new analyst, alan elner. > I dealt with Alan elner and made correction to the > formating no change in content. I have evident from our > e-mail. > When he told me that he forward my application to "Charle > Boatman "Charles". That was in the week of 3/14/11. > > Audrey Jeung from Community Care Licensing of San Bruno > office came again this time she delieverd a fine of 2100, > 5700 and 22460 dollars and left. > > Boatman deferred his decision on my application from 7 days > from the Audrey Jeung visit on 3/18/11 to 3 days after her

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> visit with more than twenty thousand dollars of fine. > > The date Boatman set for our phone conversation was 3/21/11 > at 10:30am. > > I was hoping that he would approve me this time to show > that I was wrong. These incidents were not related. I was > right it was a retaliation. > In that 3/21/11 conversation, he simple told me that he > denied me because I have non compliance in my facility. > > As of today, my facility was listed clean with no probation > or suspension, or revocation on their facility search > website. I am a qualify and current valid administrator > license issue by Boatman and Signed by Tom Shekta who > recently retired hang in my facility as their requirement. > All these event happened in a sequent which led me to > believe that it is an retaliation. > > I am fearful of more and more retaliation. We will not let > me to have a good day with my residents. I have 6 residents > to place in other facility and my live in employee will lose > her job. I have been in this business since 2005 and my > resident had been living together for 6 years and watching > out for each other for this 6 years. My resident were > extremely nervous and one called me 30 times a day watch to > know what is going on and other one sent me e-mail from his > computer in the care home. I have no one that need ADL > (activity of daily living like feeding, shower, toileting, > dressing) care. Every residents in my facility is ambulatory > and alert and oriented. > > You can reach Community Care Licensing in San Bruno > by their main number 650-266-8800 where Susanne Roman > Clark and Audrey Jeung work. > You can reach Dept of Social Service, ACS by Charles > Boatmans new direct line 916-654-5859 > You can e-mail them by their first name dot last name then > @dss.ca.gov example: Charles.Boatman@dss.ca.gov > > > <A HREF="http://www.rcfe40.webs.com ">For more > and complete information, please click here > www.rcfe40.webs.com for my website</a> >

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