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3 18.1 60.2 144.Reply // Facts and Figures Revenue & People 230.3 1999 People 244 2000 396 2001 647 2002 750 2003 875 2004 1011 2005 1277 2006 1925 2007 2272 2008 2639 (Q3) 4 Million of EUROS 277.2 240.3 (Q3) .7 112 86 77.6 33.
The Offer .
Net Evolution WANs Enterprise Networks Satellite Networks Sensor Networks Metro broad-band networks 6 Home Networks .
What is happening? Consumerization People Centricity Pervasive computing SW industrialization Standard. Supscription Services. lightweight. distributed Service engineering BPM. Composite apps 7 .
Living Network Process Network The Network Objects Network People Network 8 Services Network .
People Networks THE CHALLENGES Building collaboration environments that exploit consumer technologies. DVB-H. Communities Media Asset Management. Service Delivery Platforms Telco & Media Convergence (ipTV. Making it work by specializing on managing new emerging Issues. DTT) Multichannel distribution of products & services 9 . Working on industry segments that are core for Digital Lifestyle. Working on mixed media & personalized interfaces REPLY OFFER Real time collaboration.
More than 180 people specialized just on Telco & Media VAS. More than 50 people constantly working on new technologies adoption (WiMax. Enterprise Services & Contents Devices > RFID terminals > DVBH devices > STBs Consoles … > Customer Retention & Access > Payments > Self Service Entertainment Contents > TV & Radio > Cinema & Home Video > Gaming > Print … Telco IP Contexts > Home > Personal Environment > Office > Point of sales networks > Transportation networks Electronics Media 10 .At the heart of it all: Telco & Media Convergence OUR STRENGTHS Testing & Certification of more than 100 device each year. dvb-h). iptv.
Net apps RFID Logistics Factory Automation Traceability SDP Messaging Security Rendering Testing … 11 .Object Networks: IT is in every Product & Place Design & build the software on-board objects and devices Work on device interoperability and integration Build the service centers Embedded systems Java & .
Widely spread culture in Reply.. Extended Enterprise Common Applications Member of WS-i since 2002. 12 ..Service Network Marketplace Customers Suppliers PARTNERS Partners Distributors Service Oriented Architecture Vendors& partners Customers PEOPLE Employees B2Bi Service & Content Delivery CRM SCM BSS OSS . More than 20 new large references in 2007.
Oracle. (Microsoft. workflow & orchestration. service management.. identity management. Extended Enterprise Common Applications Specialized on common platform services (user interfaces..Services Network: building Web 2. data consistency & analytics) Specialized on service oriented software suites. SAP) 13 .0 Service Oriented Architectures Marketplace Customers Suppliers PARTNERS Partners Distributors Composite Business Applications Employees Service Oriented Architecture Vendors& partners Customers PEOPLE B2Bi Service & Content Delivery CRM SCM BSS OSS .
Process Knowledge Becomes an Asset Enterprise Ecosystem Bank of Italy Telecom Operator Architectural Service Busines Service Extended Enterprise Mainframe Services Provider OnLine BankWire ABI Business Service Java Conversational Business Service Business Service Java Transaction Business Service Business Service Interbank Business Service Periodic Bankwire Hub EAI Business Service N-1 Java Services Provider Java Java Business Service Java Business Service Business Service FRONT END Consumer Partner Business Service N FRONT END Business NET Services Provider Java . NET Business Service Business Service 14 .
Process Networks drive Core Industry Specialization User interfaces Digital communication channels Industry Core Processes Industry Core Applications TELCO & MEDIA > VAS > BSS > Billing > Digital Asset Mngt.. > Consumer Credit > Insurance > ..... > Service Delivery > Convergence > . FINANCIAL > Retail > Private > Trading > Asset Mngt. E-GOV & HEALTH > Pharmaceutics BPO > SISS Integration > Patients Records > Healthcare DSS > Domain Interoperability > Citizens Services platforms Service Oriented Business Platforms Technology Infrastructures 15 .. MANUFACTURING > CRM > Contact Centre > Enterprise Portals > BI/DWH > SCM > HRM > .
Videotelephony. Gaming Asset Management & Convergence Messaggi 16 Download Giochi Servizi&Info .Business Applications: Telecom & Media Operations Support Business Support Telecom & Media Value Added Services Videostation.
Business Applications: Financial Front Office > Internet banking > Trading online > Front Office Enterprise Services Compliance Risk Management Customer Retention Customer Extension > Wealth Management > Investment Insurance Banking & Insurance Business Continuity > Contact Center Middle Office Customer Selection EAI & BPM Some Customers: > Customer Retention Strategies > Middle Office > Market Data Analysis. > Segmentation > Credit Management1 Customer Acquisition 17 .
Business Applications: Manufacturing > Demand Management and Planning Marketplace Suppliers Customers PARTNERS Partners Distributors BUSINESS PROCESSES CRM B2Bi ENTERPRISE APPLICATION INTEGRATION > Inventory Management > Warehouse Management > Transportation Management SCM ERP Data Content Collab. Application Servers Portals > Sales Force Management > Field Force Management > Contact Center > Enterprise Portals > Business Intelligence Some Customers: Vendors& partners PEOPLE Employees Customers 18 .
Enterprises Digital Recognition CRS . to involve citizens in the community management and to focus on strategic lines.Administrative BackOffice Interoperability and cooperation Business Intelligenge-Collaboration-EAI Communication Infrastructure Multichannel Architectures -Mobile 19 . to redefine relations with the public. to make use of training programs and to play an active role in the public matter management. Access Channels Portals-Call Centre-Front office-Pda Suppliers Agencies Enterprise portals-E-learning. > Public employees and officers to enhance their efficiency. to work in partnership with public administration improving economic development and to join the net of public services.Business Application: E-Government & Healthcare Reply’s initiatives are intended to realize solutions to allow: Services providing Citizens. > Enterprises to access on-line services.CNS > Citizens to receive services and access them on-line.
Reply: Services .
Reply Services Map Process driven BPO BPO Web Web Services Services Providing Providing Business Business Consulting & Consulting & Service composing Service composing Architecture & Architecture & Integration Integration Application Application Consulting & Consulting & Development Development Application Application Management Management Operation Operation Management Management Technology driven Service Mgmt driven Infrastructure Deployment Infrastructure Deployment Project driven 21 .
Reply : the Model .
2009 Reply Companies – Specialized by Design Reply Germany 23 .
BPO.Reply team culture Proactivity Excellence Core Industry Processes Cultural Diversity Core Industry Applications Speed AM. TO Technology Solutions Customer Orientation Teamwork Specialization 24 .
Reply Corporate Presentation 2009 .