Structured Thinking & Communication

Ice Breaker

Human Thinking Process What do you know? .

Overview on Human Thinking Process .

or arguments. or. • Thinking is often casual and informal. . verbal or written expressions. • It involves determining the meaning and significance of what is observed or expressed.Critical Thinking • Critical thinking is the purposeful and reflective judgement about what to believe or what to do in response to observations. concerning a given inference or argument. whereas critical thinking deliberately evaluates the quality of thinking. experience. determining whether there is adequate justification to accept the conclusion as true.

Creative Thinking • Creative thinking and innovation are particularly useful during Strategic Planning (when strategizing) and in Product and Service Management (when designing new products and services.) .

Structured Thinking • Structured Thinking is a structured. • The goal of Structured Thinking is to enable a problem solver to invent multiple solution concepts in as short a time as possible . problem-solving methodology for finding innovative solution concepts to engineering-design type problems.

The Pyramid Principle • • • • • Grapes Milk Potatoes Eggs Carrots • • • • Oranges Butter Apples Sour Cream If you try to visualize this process. you will see that you have created a set of pyramids of logically related items .


so that the information in a person’s mind might be thought of as being organized into one giant conglomeration of related pyramids. . remembering. If you thing about communicating that to mind . thinking. problem solving) apparently utilize this grouping and summarizing process.The Need to State The Logic All mental processes (e.g. you can see that the problem is one of ensuring that what you say will fit somewhere into the existing pyramids.

Case Study-1 .

LUNCH!!! .

Structuring The Thought Process Before Communicating Ordering ideas from top down • • Controlling the sequence in which you present your ideas The reader or listener can only take the sequences in one at a time .

How to get your ideas across? • • • • • Clear Reports Analyses Presentations Memos Meetings .

the over-riding point) .SCQA Framework • S = Describe the situation • C = Identify the complication (trigger for the question) • Q = Clarify the question in the reader’s mind • A = Develop the Answer (/solution.

Press: what is the team. departmental. service. organisational climate that 'presses' upon people and their work. other? The clearer the need the better the focus. divisional. Process: what tools. techniques and/or methods do you use for working together to optimize your creative and critical thinking? Product: what do you want to do better? Be creative around product. processes.Creative Thinking The Ps: Person: what attributes of your people may help or hinder idea generation and/or implementation. helping and hindering idea flow? .

Creativity Game The Manufacturer SCAMPE R .

use of high tech materials for niche markets. etc.produce bolts for watches or bridges? Produce different shaped bolts (e. make bolts that cut threads for themselves in material. etc.bolts as hinge pins? As axles? • Eliminate .put Allen key or Star head on bolt? Countersink head? • Modify .Eliminate nuts.make dies as well as bolts. washers. • Reverse .g. screw in plugs)? Pre-painted green bolts? • Put to another use . such as high speed steel? Carbon fiber? Plastics? Glass? Non-reactive material? • Combine .SCAMPER stands for • Substitute .integrate nut and bolt? Bolt and washer? Bolt and spanner? • Adapt . heads. thread. .

• Developed in the 1960s by Tony Buzan to help students make notes by using keywords and images.Mind Mapping • The Mind Map is a method of recording information or ideas in a dynamic way that mirrors the brain’s processes. • Non-linear thinking and associative memory • Visual brainstorming tool • Use connections between keywords to map knowledge to help improve understanding and recall • Aids high level of critical thinking .

. Free associate. Think freely and quickly.• • • • • Let Us Play Mind Mapping Game keyword and Identify the central theme via a suggestive image Brainstorm associated keywords for 5-10 minutes Organize the keywords in categories (general to specific) Map the keywords according to the rules Expand your map.

Analytical Thinking Process I. V. IV. II. III. Overall Process Defining the Problem Formulating the Hypothesis Collecting the Facts Conducting the Analysis Developing the Solution Problem Solution Hypothesis Analysis Facts . VI.

• Brainstorming can be useful for Force Field Analysis – identifying all forces impacting the problem . group is too large. which include group brainstorming. and storyboarding • Individual brainstorming is usually not recommended unless time is too tight.Brainstorming – A Method for Identifying Issues and Formulating Hypotheses in Analytical Thinking • Brainstorming is useful when there is a wide range of possible issues and solutions • Brainstorming is not appropriate for testing an idea. etc. participants are rarely available. it is used to generate ideas • There are numerous brainstorming techniques. individual brainstorming.

opportunities. and threats – Complaints – Surveys – Etc.Problem Solving • A problem becomes known when a person observes a discrepancy between the way things are and the way things ought to be. Problems can be identified through: – Comparative/benchmarking studies – Performance reporting . . weaknesses.assessment of current performance against goals and objectives – SWOT Analysis – assessment of strengths.

Solving Problem using Fish Bone Diagram .

Find out the best solution for the following problem using Fish Bone Diagram .

Managerial Thinking • Thinking creatively. and express ideas with clarity • Define complex problems and establish the objectives of any document • Assess your ideas and recognize their relative importance • Structure your reasoning into a coherent and transparent argument • Analyse your argument to confirm effectiveness . reason lucidly.

Case Study-2 .

End of the Day .

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