Int.

Experts Meeting on Enhancing Transparency & Communication Effectiveness in the event of a Nuclear or Radiological Emergency, Vienna, Austria, 18-20 June 2012

Public Concerns through Transparent Communication following Fukushima Crisis in Korea

Jong-In LEE
Chief Senior Advisor

1. Overview
 In Korea, the public and mass media, the closest country of Japan, showed a great interest in the accident of the Japanese NPPs

Responding to the explosive interest of the public & mass media, the Korean Government established a task force(T/F) under the supervision of the Prime Minister’s Office

KINS set up an emergency response situation team on March 11 to respond to the emergency

 Special Safety Inspection was performed for all domestic operating NPPs
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2. Radiological Emergency Preparedness Organizations

MEST National Emergency Management Committee

International Agency

Emergency Offsite Emergency Operation Center Management Center (Main Office) Technical Joint Radiation AdvisoryMedical Joint Public Team Monitoring Info. Center Team Center
Nuclear Site Local Emergency Management Center
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KHNP

OEMC advisory Committee

KINS KIRAMS Technical AdvisoryMedical Center Center

Emergency Operations Facility

119, Police, Millitary
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2. Emergency Response Organizational Structure of KINS

NSSC / KINS

Blanket Control Team

Press Response Team
Operating Inf. Release Center Answer to Public Questions

Summary & Reporting of Daily Situation

Adm. Supporting Team Inter Government, Parliament & International Response

Situation Tracking Team Japan Situation Analysis of Oversea Inf. Event Analysis Evaluation of • Quake & Tsunami • Severe Accident • Reactor Core • NPP System Behavior

Review & Inspection Team Accident Affecting SSCs Accident Response Plan Legal & Procedural Sys . on Natural Hazards & Severe Accidents

Emergency Prep. Team Source Term Evaluation Radiation Effeccts Evaluation Environmental Monitoring

Policy Issue Response 24 hours Watching Team Dispatch Experts Japan(2) & IAEA (1) Public Protection

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Major Emergency Response Activities of KINS
• 20 persons/2 shifts • Evaluation of Radiation effects • Environmental radiation monitoring • radioactivity analysis • media response • contamination monitoring at airport and harbour

Activated Emergency Operation Center 3.11. 18:40

3.11 14:26 Earthquake

Monitoring and analysis of environmental radiation

Contamination monitoring

Information disclosure

Enhancing environmental radiation minitoring - reducing monitoring period - analysis of radioactivity of rain water, tap water and sea water

4 airports and 4 harbours - 2 contaminated persons out of 329,188 monitored

Prompt and correct information disclosure through media, homepage and internet

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3. Communication with Public
Opening a Special Website within KINS Homepage
 KINS opened a webpage dedicated to the Japanese accident on March 12.

Opening Situation Telephones
 4 telephone lines were set up to respond to the questions from the public

 Received 8,600 calls

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3. Communication with Public
Provide domestic environmental dose rates through internet
 KINS provides updated information every 5 minutes through IERNet  Number of hits of the IERNet
Year 2008 2009 2010 2011 Hits 14,596 23,269 5,865 3,779,399 Month ‘11. 2 ‘11. 3 ‘11. 4 ‘11. 5 Hits

1,124 1,973,771 1,091,239 532,621

 KINS also provides same information in the most popular portal sites ( i.e., Naver, Daum, and Nate)

 The real-time environmental radiation measurement which was
posted online greatly contributed in easing the public
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3. Communication with Public
Q&A activities and Advertising
 KINS, KIRAMS, MOFAT provide 200 sets of Q&A in the first largest portal site Naver to deal with rumors on the internet  Government published pamphlets titled “Radiation in our life – here are the facts”

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3. Communication with Public
Public meeting with Local Residents near NPP
 Special Inspection of All Domestic NPPs - Period : Mar. 23 ~ Apr. 30  Public meetings with local residents for explaining the results of special inspection and countermeasures

Pusan city
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Ulchin province

4. Communication with Media
KINS established a team to respond to the media
 The team composed of a spokesperson, a press response team (3 persons), a press monitoring team(3 persons)

Activities to deal with high pressures of the media

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5. Lessons Learned
 Preparing “standard communication messages” in response to emergency situations based upon a further analysis of the public inquiries we received on the website and from the phone calls  Public wanted more specific, realistic, and diverse answers than expected.  To help journalists to better understand basic knowledge about radiation and nuclear energy, we need to develop and distribute more detailed “a fact book.”  Updating the crisis communication plan to reflect Fukushima experiences is needed.  It is necessary to secure well-trained experts to respond to the press in case of an emergency
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5. Lessons Learned
For the public
 

Online Q&A session about how to act during a crisis homepages access on mobile phones

For the residents near NPPs
 Allowing the residents representatives, if necessary, to observe periodical inspection  Distributing “A Handbook about Nuclear Safety

For the media
 Providing training for journalists  Publication & distribution of “Fact Book” on nuclear safety for journalists’ better understanding

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Thank You !
Yukiya Amano said "Nuclear safety is stronger than it was a year ago"

Enhancing public & mass media communication ?
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