You are on page 1of 20

1

Introduction to Information Systems


Essentials for the Internetworked E-Business Enterprise
Eleventh Edition

James A. OBrien

Chapter

6
Telecommunications
and Networks

Irwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

Chapter Objectives
Identify several major developments and trends in the industries, technologies, and business applications of telecommunications and Internet technologies. Provide examples of the business value of Internet, intranet, and extranet applications. Identify the basic components, functions, and types of telecommunications networks used in business. Explain the functions of major types of telecommunications network hardware, software, media, and services.
Irwin/McGraw-Hill
Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

Trends in Telecommunications
Industry Trends

services, acce

Technology Trends

Extensive Internet, interconnected local & global digital networks, improved transmission channels

Application Trends

More electronic commerce, enterprise collaboration, online business operations and strategic advantage in markets

Irwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

Telecommunications Strategic Capabilities


Overcome Geographic Barriers: Capture information about business transactions from remote locations. Overcome Time Barriers: Provide information to remote locations immediately after it is requested. Overcome Cost Barriers: Reduce the cost of more traditional means of communications.

Overcome Structural Barriers: Support linkages for competitive advantage.

Irwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

Internet Applications
Surf and E-mail Download and Computer

E-Commerce

Popular Uses of the Internet

Transfer Protocol (FTP) and Telnet

Internet Chat and Discussion Forums


Irwin/McGraw-Hill

Search Engines

Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

Business Value from e-Commerce Applications


Increase Customer Loyalty & Retention

Reduce the Cost of Doing Business

Develop New Web-based Products

Generate New Revenue Sources

Deriving Business Value from e-Commerce Applications

Develop New Markets & Channels

Attract New Customers

Irwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

Basic Components in a Telecommunications Network

Telecommunications Processors 2
3 2

5 Telecommunications Software

PCs, NCs, and Other Terminals

Telecommunications Channels and Media

Computers

Irwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

Wide Area Networks

Irwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

WAN
California

Ontario Norway

Manitoba

Belgium

Wide Area Network


British Columbia Pennsylvania

Japan

Chile

Dominican Republic

Irwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

10

Local Area Networks


PC PC PC
Shared Database and Software Packages

Network Server

Shared Printer

PC

PC

Internetwork Processor to Other Networks


Irwin/McGraw-Hill
Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

11

Other E-business Networks


The Internet Router Extranet Fire wall Intranet Server

Fire wall

Router Intranet Server


Irwin/McGraw-Hill

Host System
Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

12

Client Server Networking

Host Systems/ Superservers


Client Systems

Servers

Irwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

13

Client/Server Networks and Network Computing


Client
Network Server

Host System Superserver


Central database control Heavy duty processing

User Interface Application Processing

Application Control Distributed Database

NetPC
Application Server DB Server

Browser-based User Interface

DBMS Web OS Application Software


Irwin/McGraw-Hill
Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

14

Telecommunications Communication Media Twisted Pair Coaxial Cable Fiber Optics Terrestrial Microwave Communication Satellites Cellular Technologies Wireless LAN

Irwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

15

Telecommunications Processors and Software Modems Multiplexers Internetwork Processors


Switches Routers Hubs Gateways

Network Operating System Telecommunications Monitor Middleware Network Management Software

Fire walls

Irwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

16

Network Topologies

Irwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

17

The Internets TCP/IP


Application Layer Presentation Layer Session Layer

Application or Process Layer

Host-to-Host Transport Layer Internet Protocol (IP) Network Interface Physical Layer
Irwin/McGraw-Hill

Transport Layer
Network Layer

Data Link Layer


Physical Layer

Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

18

Chapter Summary
Organizations are becoming internetworked enterprises that use the Internet, intranets, and other telecommunications networks to support ebusiness. Telecommunications has entered a deregulated and fiercely competitive environment with many vendors, carriers, and services A major trend is towards pervasive use of the Internet and its technologies to build interconnected enterprise and global networks.

Irwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

19

Chapter Summary (cont) The major components of any telecommunications network are:
Terminals, Telecommunications processors, Communication channels, Computers, and Telecommunications software.

There are several basic types of telecomm networks, including wide area networks (WANs) and local area networks (LANs).
Irwin/McGraw-Hill
Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. OBrien

Introduction to Information Systems

Eleventh Edition

20

Chapter Summary (cont) Key telecommunications network alternatives include telecommunications media, processors, software, channels, and architectures.

Irwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.