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MODULE 3: APO KM Framework

APO Workshop on Implementing KM

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Module Objectives
Understanding APOs KM definition Understanding the APO KM Framework Understanding the essential elements for successful implementation of KM

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Module Outline
Background and Purpose of Framework APOs KM Definition APO KM Framework Major Elements of the Framework Vision and Mission Accelerators Knowledge Process Outcomes

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Module Outline
Background and Purpose of Framework APOs KM Definition APO KM Framework Major Elements of the Framework Vision and Mission Accelerators Knowledge Process Outcomes

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APO KM Framework Background


Commenced in September 2007 Representation from China, India, Japan, Malaysia, Philippines, Singapore, Thailand, and Vietnam Developed a framework that is applicable to all APO member countries Considerations
Easily understood by APO member countries Can be applied in any country and industry
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APO KM Framework Purpose


To emphasize the importance of KM for organizational success

To provide an easy-to-understand introduction to KM


To highlight critical factors for the successful implementation of KM To assist SMEs of APO member countries in leveraging KM for their benefit

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Module Outline
Background and Purpose of Framework APOs KM Definition APO KM Framework Major Elements of the Framework Vision and Mission Accelerators Knowledge Process Outcomes

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APOs KM Definition KM is an integrated approach for creating, sharing, and applying knowledge to enhance organizational productivity, profitability, and growth.

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APOs KM Definition KM is an integrated approach for creating, sharing, and applying knowledge to enhance organizational productivity, profitability, and growth.

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Module Outline
Background and Purpose of Framework APOs KM Definition APO KM Framework Major Elements of the Framework Vision and Mission Accelerators Knowledge Process Outcomes

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APO KM Framework
OUTCOMES Societal Capacity

KNOWLEDGE PROCESS ACCELERATORS Organizational Capability


People Processes

Individual Capability

Leadership

Technology

Store

Team Capability

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APO KM Framework
Starting point of the KM framework is the Vision and Mission of the organization KM meets the business objectives of the organization There are three levels in the framework: Accelerators

Knowledge Process
Outcomes

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Accelerators
Accelerators help to propel and speed up the KM initiative in the organization

Four accelerators can be identified:


Leadership Technology People Processes

ACCELERATORS
People
Processes

Leadership

Technology

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Accelerators Leadership
Drives the KM initiative in the organization Ensures alignment of KM strategies and projects with the mission and vision of the organization Provides support and resources for the implementation of KM projects

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Accelerators Technology
Accelerates the knowledge process through effective tools and techniques

Tools such as groupware and collaborative workspaces enable participation across time and distance Provides a platform for retention of organizational knowledge

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Accelerators People
People are users as well as generators of knowledge

They create and possess intellectual capital


Trust is a prerequisite for knowledge sharing

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Accelerators Processes
Social and technological steps that enhance the contribution of knowledge in the organization Systematic and effective processes can contribute to improving organizational productivity, profitability, quality, and growth

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Knowledge Process
Refers to knowledge development and conversion processes

Five steps in the knowledge process:


Identify Create Store Share Apply

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Knowledge Process Step Identify


Initial crucial step of the knowledge process Critical knowledge needed to build the core competencies of the organization is identified The knowledge gaps in the organization are identified in this step

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Knowledge Process Step Create


Addresses knowledge gaps through knowledge conversion and generation of new knowledge

Many ways to create new knowledge:


Individual level Team level Organizational level

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Knowledge Process Step Store


Collection and preservation of organizational knowledge

Various forms of storage


Organized for easy retrieval

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Knowledge Process Step Share


Regular and sustained exchange of knowledge Fosters continuous learning to achieve business goals Mutual trust and benefit help foster a culture of sharing Technology can be used to enhance sharing

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Knowledge Process Step Apply


The use and reuse of knowledge in the organization

Translates knowledge into action


Knowledge only adds value when it is used to improve products and services

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KM in BP

Captured Knowledge Knowledge in people and networks


Learn during

Individuals & Teams


Source: Chris Collison Geoff Parcell

Goals

Using Using Knowledge Knowledge Learn Learn


before after

Results

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Exercise on Knowledge Process

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Learning & Innovation


Knowledge process enables learning and innovation at all levels and areas in the organization New products, services, processes, markets, technologies, and business models Build individual, team, and organizational capability leading to societal capacity
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Outcomes
Expected outcomes: Individual capability Team capability Organizational capability Societal capability

Leading to: Productivity Quality products and services Profitability Growth


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APO KM Framework
OUTCOMES Societal Capacity

KNOWLEDGE PROCESS ACCELERATORS Organizational Capability


People Processes

Individual Capability

Leadership

Technology

Store

Team Capability

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Module Summary
The APO Framework provides an easy-tounderstand introduction to KM
Highlights the critical factors for the successful implementation of KM Individual learning is the foundation for capability development, but team and organizational learning through collaboration and knowledge sharing has a greater impact on organizational success
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END OF MODULE 3

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