SIX SIGMA AT MOTOROLA

BY NIKHIL BHADANE AMIT HATWALNE

08 36

MOTOROLA’S STEPS TO ACHIEVE SIX SIGMA EMPLOYEE TRAININGS IN SIX SIGMA BENEFITS SIX SIGMA METHOD FOLLOWED AT MOTOROLA .TOPICS COVERED INTRODUCTION. IMPLEMENTATION OF SIX SIGMA IN MOTOROLA.

. Seeks to identify and remove causes of defects and errors in manufacturing and business processes. Six Sigma at many organizations simply means a measure of quality that strives for near perfection.INTRODUCTION TO SIX SIGMA Six Sigma –business management strategy originally developed by Motorola.

The Corporate Policy Committee Of Motorola updated its quality goal in achieving Six Sigma The CEO said that “There is only one ultimate goal: Zero defects in everything we do. leadership driven.‟ . process oriented.” Six sigma was projected as „as organization wide. middle manger led and employee owned initiative.Implementation OF SIX SIGMA IN MOTOROLA On January 15.1987 Bob Galvin launched Six Sigma Quality Program.

. and determine what they consider important .  Identify the customer(s) for your product or service. analyzing and controlling the improved process.  Identify your needs.  Define the process for doing the work.  Mistake-proof the process and eliminate the wasted effort.  Ensure continuous improvement by measuring.MOtOrOla’S StePS tO achieve Six sigma  Identify the product you create or the service that you provide.

All departments of Motorola were taught the „benchmarking‟ techniques of competitor‟s products reliability and performance. in turn. Then. The managers of the company carried with them printed cards and pagers to make them available to customers all the time . trained their employees. . All product managers were trained in six sigma. reducing the cycle time. and they. the employees were asked to exceed the competitors‟ standards.

by 1992.4).Motorola aimed to achieve the overall quality level of 5.  The six sigma methodology was institutionalized and imbibed in to every process across the company through employee participation towards achieving the common goal.4 defects per million. a little less than six sigma(3.  All management levels of the company were involved in these quality reviews. monthly and quarterly basis to improve performance. Quality reviews were conducted on a weekly. .  However.

EMPLOYEE TRAINING IN SIX SIGMA TOOLS GREEN BELTS: • Basic level training program • Serves as high performing team members • Program focused on DMAIC BLACK BELTS: • Technically Oriented Employees • Given Computer Training Skills .

cONt………. MASTER BLACK BELTS: • Highest Level Of technical Proficiency • Masters Provided Technical Leadership Of The Six Sigma CHAMPIONS: .

Six Sigma Structure .

The Benefits Reduction in the process defects Reduction in the manufacturing cost by $1.4 mn Employee production on a dollar basis increased by 126% Stockholders share value increased by 4 times .

DMAIC Motorola Six Sigma technique was based on DMAIC: Define Measure Analyze Improve Control .

THANK you .

Sign up to vote on this title
UsefulNot useful