Twitter Customer Service #custserv Chats

Tuesday, 6p PT/9p ET Customer Service chats on Twitter. Co hosted with @JeffreyJKingman. Please join us.

24 p.

Is "First Call Resolution" the most important metric for Customer Service?

Transcript of June 7 Twitter #custserv chat. Please join us every Tuesday at 9p ET

From: Marsha Collier

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  • 06 / 10 / 2011
258 p.

The Ultimate Online Customer Service Guide; How to Connect with your Customer...

Make your online customers happy—and create new ones—with this winning guideSocial media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customer...

From: Wiley

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  • 01 / 05 / 2011
31 p.

"When Is The Customer Wrong? When is it time to fire them?"

Transcription of 7/12/11 Twitter customer service chat

From: Marsha Collier

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  • 07 / 13 / 2011
28 p.

"Mentoring Customer Service Pros: key attributes, skills to develop, how to g...

Transcription of June 28 Twitter #custserv chat

From: Marsha Collier

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  • 06 / 30 / 2011
23 p.

Will Low Facebook Customer Satisfaction Boost Google Plus?

Transcription of August 23, 2011 Twitter #custserv chat

From: Marsha Collier

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  • 08 / 24 / 2011
10 p.

How Best to Build A Strong Community of Customers & Evangelists

Transcript of 12/27/11 Twitter Customer Service chat

From: Marsha Collier

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  • 12 / 29 / 2011
26 p.

"Is Google+ a 'Game Changer' for Customer Service"?

Transcript on 7/19/11 Twitter #custserv chat

From: Marsha Collier

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  • 07 / 20 / 2011
24 p.

"What's the best way for a customer to get satisfaction ASAP in #custserv?" 0...

What's the best way for a customer to get satisfaction ASAP in #custserv?".

From: Marsha Collier

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  • 0
  • 05 / 11 / 2011
10 p.

Is Tiered Customer Service Ethical, Practical & Unavoidable?

Transcription on 8/9/11 customer service chat on Twitter

From: Marsha Collier

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  • 08 / 10 / 2011
10 p.

"Is it better for customer loyalty to prevent a problem or solve a problem?"

Transcript of 7/26/2011 Tuesday Twitter #custserv chat. Please join us!

From: Marsha Collier

  • 1,049
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  • 07 / 27 / 2011
27 p.

"Should Customer Contact/Call Centers Fully Adopt Social Media?"

Transcription of the June 14, 2011 customer service chat on Twitter #custserv

From: Marsha Collier

  • 1,279
  • 0
  • 06 / 15 / 2011
25 p.

"Can Customer Service Be A Profit Center For Businesses?"

Transcription of Twitter customer service chat 05-25-11

From: Marsha Collier

  • 1,229
  • 0
  • 05 / 25 / 2011
31 p.

"Should small business adopt social business (social media) as key tool in Cu...

Transcription of Twitter 5/31/11 #custserv chat

From: Marsha Collier

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  • 06 / 01 / 2011
31 p.

ROI: Selling the Social Media Proposition for Customer Service

Transcript of the 8/30/11 Twitter Customer Service chat

From: Marsha Collier

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  • 1
  • 08 / 31 / 2011
43 p.

"What can BIG Business Learn from SMALL Business about Customer Service?"

Twitter #custserv chat transcript 05/17/2011. Every Tuesday, 6pm PT / 9p ET

From: Marsha Collier

  • 1,178
  • 1
  • 05 / 18 / 2011
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