C-Store Biz, LLC Policy & Procedures Manual (Excerpts)

C-STORE BIZ, LLC
POLICY & PROCEDURES

MANUAL
This document contains excerpts from an actual Policy & Procedures Manual
created for a single-store convenience store business.
For demonstration purposes only.
Copyright © 2012 Sharon S Hines. All rights reserved.
For more information, visit sharonhines.com

Policy & Procedures Manual C-Store Biz, LLC
List of Sections
Title
01 Hiring and Firing
02 Payroll and Scheduling
03 Employee Responsibilities
04 Training
05 Cash and Paperwork
06 Making the Sale
07 Taking Payments
08 Problems with a Sale
09 Customer Relations
10 Safety and Security
11 Fountain and Ice
12 Vendors
13 Merchandising
14 Site Maintenance
15 Office
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Policy & Procedures Manual (excerpts)
Copyright © 2012 Sharon S Hines. All rights reserved. Page 2 of 9
01 Hiring & Firing
Title First Created Last Revised

Policy 1.01 Hiring Practices 07-08-05
Policy 1.02 Harassment 07-08-05
Policy 1.03 Code of Conduct 07-08-05
Policy 1.04 New Hire Paperwork 07-11-05
Policy 1.05 Job Termination 07-08-05
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1.01 Hiring Practices
It is the intent of C-Store Biz, LLC to follow the letter of the law regarding appropriate hiring practices.
Equal Employment Opportunity
It is the policy of C-Store Biz, LLC to provide equal employment opportunities for all without
regard to race, creed, color, religion, national origin, gender, marital status, disability, or age.
Confidentiality
It is the policy of C-Store Biz, LLC to maintain the confidentiality of information supplied on
hiring documents. Information may be disclosed under these conditions: (1) when required by
a government agency, (2) when required by one of our insurance companies, (3) when
requested in writing by an employee for disclosure to a specific third party.
Terms of Employment
In compliance with Section 41-10-30 of the South Carolina Code of Laws, 1976, as amended,
each employee will be provided with a Terms of Employment Notice at the time of hiring. An
employee may not be hired unless this notice has been signed by both the employee and the
hiring manager.
Job Requirements
Employees must be able to lift twenty-five (25) pounds.
Introductory Period
The first few months of employment are considered an introductory period during which you and
the company have an opportunity to evaluate the employment relationship. Your performance
during this time will be closely evaluated by your supervisor to determine your potential for
continued employment. This evaluation of your performance will continue for as long as you are
employed by the company. You and your supervisor will meet to review your performance
together every six to twelve months.
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02 Payroll & Scheduling

Policy 2.01 Scheduling Personnel 06-29-04 07-08-05
Policy 2.02 Attendance & Timeliness 06-29-04 07-08-05
Procedure 2.03 Clocking In & Out 01-07-05
Policy 2.04 Timeliness Bonus/Penalty Program 01-11-05
Policy 2.05 Holiday Pay & Scheduling 08-28-03 07-08-05
Policy 2.06 Receiving Payroll Checks 05-11-04 07-08-05
Policy 2.07 Notices in Paychecks 01-11-05
Policy 2.08 Re-Issuing a Payroll Check 07-14-05
Policy 2.09 Receiving W-2 Statements 01-12-06
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05 Cash & Paperwork

Policy 5.01 Keeping Your Drawer 05-20-06
Procedure 5.02 Documenting Exceptions 05-20-06
Policy 5.03 Safe Drops 05-20-06
Procedure 5.04 Counting Your Till 05-20-06
Procedure 5.05 Daily Paperwork Assembly 05-20-06
Procedure 5.06 Handling Lottery Paperwork 01-07-05
Procedure 5.07 Beginning Shift 05-20-06
Procedure 5.08 End of Shift 05-20-06
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06 Making the Sale

Procedure 6.01 Ringing Merchandise 08-05-06
Procedure 6.02 Ringing a Carwash 01-07-05
Policy 6.03 Ringing Phone Cards 07-15-05
Procedure 6.04 Ringing Cell Cards 07-15-05
Policy 6.05 Lottery Operations 01-07-05
Procedure 6.06 Validating a Lottery Ticket 01-07-05
Procedure 6.07 Ringing a Lottery Transaction 01-07-05
Procedure 6.08 Ringing BP Gift Cards 11-14-07
Policy 6.09 Tax Holiday In process
Policy 6.10 Over-85-Sales In process
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6.01 Ringing Up Merchandise
Employees should use the appropriate cash register keys for each item to ensure that taxes,
age verification, and accounting will be done correctly.
Use this button: To ring up these items:

Milk Milk, O.J., Nesquick, Hershey Milk
Ice Cream Ice cream, frozen treats
News Iwanna, Traders, Powdersville Post
Magazines such as National Enquirer, Time, etc. on
Magazines
magazine rack
- Bread, canned goods, pet, gloves, school, novelties,
Grocery
household items, sunglasses, pastries, doughnuts
- Cooler/freezer items not listed elsewhere: eggs, bacon,
hot pockets, cheese sticks, sandwiches, etc.
- Anything else that doesn't fit elsewhere.
HBA Drugs, vitamins, personal care items, chapstick
Auto/Oil Automotive products, motor oil, tools
Maps Maps & atlases on map rack
- Non-dairy/non-alcholic cooler beverages & soft drinks not
Soda
named in a menu
- Gallons of water
Cookies, crackers, salty snacks, nuts, meats, nachos with
Snack
cheese
Candy Candy, gum, mints
Fountain beverages not named in a menu; extra creamers,
Fountain
cups
Lighters Lighters, lighter fluid, flints
Phone Cards Activated plastic phone cards
Cell Cards Cell time ordered through Radiant terminal
Cigs Cigarettes not named in a menu
Tobacco Dip not named in a menu, pouch tobacco, rolling papers
Cigars Cigars
Beer Any alcoholic beverage plus O'Douls and Old Milwaukee
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6.02 Ringing a Car Wash
Items in italics represent buttons to be pressed on Ruby or car wash controller.
Enter on Car Wash

Car Wash Menu Item Ruby Actions
Controller
$3.00 Sale.
1: Express Wash Prints car wash code on (No action needed.)
receipt.
$4.00 Sale.
2: Deluxe Wash Prints car wash code on (No action needed.)
receipt.
$5.00 Sale.
3: Ultimate Wash Prints car wash code on (No action needed.)
receipt.
Discount 1
$2.00 Sale. Ultimate Wash
4: Police Wash
No code printed. Enter
(Prints car wash code.)
$0.00 Sale. Discount 2
Clear with .01 CASH. Ultimate Wash
5: Re-wash
Use when customer didn’t Enter
get a wash they paid for. (Prints car wash code.)
NOTE: Discount key no longer works as it did. (Actually, it now works like the Total
key.)
Shift Change Procedure
Print car wash report after each shift:
On controller, enter CMD > Print Report > Enter.
Put report in envelope with cashier reports (not attached to anything).
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C-STORE BIZ, LLC

POLICY & PROCEDURES

For demonstration purposes only.

Copyright © 2012 Sharon S Hines. All rights reserved.

For more information, visit sharonhines.com

01 Hiring & Firing

Title First Created Last Revised

1.01 Hiring Practices

Equal Employment Opportunity

Employees must be able to lift twenty-five (25) pounds.

02 Payroll & Scheduling

Title First Created Last Revised

05 Cash & Paperwork

Title First Created Last Revised

06 Making the Sale

Title First Created Last Revised

6.01 Ringing Up Merchandise

Use this button: To ring up these items:

6.02 Ringing a Car Wash

Items in italics represent buttons to be pressed on Ruby or car wash controller.

Enter on Car Wash

Shift Change Procedure

Print car wash report after each shift:

On controller, enter CMD > Print Report > Enter.

Put report in envelope with cashier reports (not attached to anything).

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