HALDIRAM’S

STANDARD
OPERATING
PROCEDURE
OF
HALDIRAM’S
 DAILY STORE OPERATIONS
 The store opens at 10:00AM & closes at
10:30AM.
 Before the store opens the staff comes
around 8:00AM & the cleaning staff cleans
each & every counters,floor is swept &
mopped everyday.
 The shelves are cleaned daily & floor is
cleaned regularly from time-to-time during
the working hrs.
 The panels are cleaned & mopped daily.

 When all the cleaning is done then they open

the cash counters at 10:00AM.
 The cleaning staff cleans the table & the floor
as & when required.
Staff cleaning the
store
 MERCHANDISE MAINTENANCE

 Haldirams have made sections for different

varieties.
 The merchandise i.e. food is maintained as
required at the optimum temperature.
 All the merchandise brought is fresh & follow
the expiry date.
 It is packed as per the instructions.

 The sweets as well as other items are

provided with the required temperature to
keep them fresh.
 The back stock is arranged according to the
types.
 SNACKS

SWEETS
 CASH WRAP AREA GUIDELINES

 The cash wrap area is generally equiped

with:
 Computer

 Bill printer

 EDC machine for credit cards

 Stationary like staplers,

pens,erasers,etc.
 The cash counter is cleaned every morning
before opening.
 Keys of the safe are kept with the store
manager.
 DURING THE DAY ACTIVITIES-
WALK INS

 Haldirams is a self-service store.

 Its keeps a track of the store performance on
a daily basis.
 In it first we need to order & do payment
then they provide the bill that we need to
take to the respective section as required.
SECTIONS
Instructions for
customer
 GOODS RECEIPT GUIDELINES
 The store receives stocks everyday as it is a
food retailer.
 The van that brings stock comes two times a
day; one at 9:00AM & second at 12 noon.
 The goods is matched & checked with the list
that they provide everyday as per the
requirement.
 In case of sweets, they give a packaging slip
as well as the goods receipt invoice.
 As soon as the goods come, they are
displayed on the shelves.
 BACK STORE UPKEEP GUIDELINES

 In the back store, all the goods are kept as

per the sections created so that while taking
the orders it makes it easy for them & it
saves time.
 Here as they are dealing into foods &
beverages, they follow the FIFO(first in first
out) basis.
 Also sufficient space is provided to
differentiate the sections.
 Also proper temperature is provided to the
stock as required.
 SALES GUIDELINES

 The customer is greeted with a smile & also

when he leaves.
 As it is a self service store, selling is done like
first they place order,do the payment,get the
bill & then they go to respective counters as
required.
 The salesperson on the counter should have
detail about the products as well as the stock
available.
 They keep in mind what the customers want
& also they get the feedback forms filled for
further improvements.
 BILLING GUIDELINES

 They have a computer along with a bill

printer yo do the billing.
 For sweets, first the sweet & quantity is
ordered from the sweet counter then the
billing is done from the cash counter & then
the sweets are collected from the delivery
counter.
 They also have card readers for customers
convenience.
 The bill have details like bill no.,bill
date,serial no.,item, quantity,etc.
CREDIT CARD OPERATING & DEPOSIT
GUIDELINES
 They provide customers with the credit card
facilities.
 They have 2 EDC machines at 1st counter & 3
EDC machines at 2nd counter as well.
 The deposit is done first where they repeat
the order for comfirmation & then they
provide with the bill.
 PETTY CASH EXPENSES

 Haldirams also keeps an imprest for the petty

cash expenses like stationary items,cleaning
charges,etc.
 PHYSICAL VERIFICATION OF CASH

 They not even provide a computer bill as well

as physically they note down the same
amount in register also.
 At the end of closing of the cash counter
everyday, it is checked, verified 7 signed by
the store manager.
 DEFECTED GOODS EXCHANGE/
RETURN GUIDELINES

 As it is foods & beverages store,yes it has an

exchange policy.
 It also has a policy to return the stock if it is
received defected or the date is expired.
 MONTHLY ACTIVITIES

 There is a monthly check to keep the record

of stock, done by the store manager.
 Also all the expenses for the store is listed
and checked for extra expenses.
 STOCK LEVEL & REPLENISHMENTS

 The stock is often checked on the counter &

replenished as it is finished from the back
stock.
 Also when the stock is finished in the back
stock then it is mentioned in the list so that
they can procure the stock as early as
possible.
 CLOSING OF THE STORE

 The store closes for all the customers at

10:30PM.
 Then all the cleaning of the store is done, all
the utensils are cleaned.
 Finally by 11:00PM the store closes for staff
as well.
 MAINTENANCE OF DOCUMENTS
AT STORE

 Even though the record is maintained

electronically also manually:
 Stock register
 Cash register
 Credit card register
 Stock transfer note
 Duplicate copy of cash memos,etc.
 DAILY SALES REPORT

 Haldirams maintains a report of over all

sales, stock, cash & credit of each day.
 It helps to check the actual sales.
 MONTH END MANAGERS CHECKLIST

 At the end of the month, Haldirams tells its

staff about their performance & how to
improve their performance.
 REVIEWING THE P&L STATEMENT OF
STORE

 Haldirams maintains the P&L statement for

their sales.I
 It helps to control their expenses,postage &
delivery.
 Also repairs & maintenace as well as security
is checked.
 STORE AUDIT
 Haldirams heads does a store audit within a
month or two to maintain the smooth
working of the store.
 DAMAGED MERCHANDISE POLICY

 Haldirams also has a policy to get the

damaged or expired merchandise to be
exchanged.
 THANK YOU

Presented by:

Kumar Abhijeet(15)
Mohita Saluja(20)