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2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
After Reading and Studying This Chapter, You Should Be Able to:
Distinguish the characteristics and practices of leaders and managers Define leadership and management Distinguish between transactional and transformational leadership Describe the key management functions Differentiate between leadership and management
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Leadership Defined:
Leading is the process by which a person with vision is able to influence the activities and outcomes of others in a desired way.
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Leadership Traits
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Challenge the process Inspire a shared vision Enable others to act Model the way Encourage the heart
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Applying your own particular brand of leadership to the operation Managing change effectively Fostering teamwork Soliciting input from employees Motivating employees
Transactional Leadership
Leader is able to gain results through rewards, desired behaviors and/or incentives Work in exchange for a desired reward
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Figure 14-1
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Transformational Leadership
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Figure 14-2
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Common Traits
High ego strength Strategic thinking ability Orientation towards the future Belief in principles of human behavior Strong connections Politically astute Know how to use power
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Active Leaders
Reposition products and services to build a competitive advantage Recruit talented people to execute the new strategies Establish organizational resources that tightly focus on new strategies
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Leadership Approaches
Be decisive Follow through Select the best Empower employees Enhance career development
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Management Defined
The process of coordinating work activities so that they are completed efficiently and effectively with and through other people.
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Efficiency
Effectiveness
Results
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Middle Managers
Front-line Managers
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Managerial Skills
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Figure 14-6
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Managerial Roles
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Leader
Innovates Is an original Develops Focuses on people Inspires the truth Has a long-range perspective Asks what and why Has an eye on the horizon Originates Challenges the status quo Does the right thing
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Speak out about problems and concerns Take responsibility for their actions Consider themselves a network of professionals Have the authority to make their own decisions when serving guests
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Trends
Diversity in associates Lack of basic job skills Increased need for training Need to promote from within
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
More Trends
Managing sales revenue all the way to the bottom line Independent business units Outsourcing Increase in part-time workers Technological advances Social and environmental issues
2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458