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Table Of Contents

Role of Financial Intermediaries (Banks)
Difference between Islamic Bank and Conventional Bank
2.1 History of Banking Developments in Pakistan
2.2 Prohibition of Interest in Islamic Banking
2.3 Functions of Islamic Bank
2.4 Operations and Products of Islamic Bank
Financing Products offered by Islamic Banks (in %)
Contributors towards Deposits of Islamic Bank
2.5 Service Quality of Pakistan Banking Sector
2.6 Customer Satisfaction in Pakistani Banking Sector
2.7 Performance of Pakistani Banking Sector
Literature Review and Theoretical Framework
3.1 Services
3.1.1 Definition of Service and Service Quality
3.1.2 Dimensions of Service Quality
Dimensions of Service Quality used in Banking Sector
3.2 Customer Satisfaction
3.2.1 Definition of Satisfaction
3.2.2 Customer Satisfaction in Banking
3.2.3 Determinants of Customer Satisfaction
3.3 Bank Performance
3.3.1 Performance Evaluation of Islamic Banks
3.3.2 Performance of Pakistani Banking Sector
3.4 Service Quality and Customer Satisfaction in Banking
3.5 Service Quality, Customer Satisfaction and Bank Performance
3.6 Hypotheses, Conceptual Model and Theoretical Framework
4.0 Research Method
4.1 Pilot Test
4.2 Main Study
4.4 Reliability and Internal Consistency of the Variables
5.0 Results
5.1 Demographics of the Respondents
Summary of Demographics of the Respondents
5.2 Descriptive Statistics of the Variables
5.3 Hypothesis Testing
Summary of Correlation between Selected Variables
6.1 Conclusion
6.2 Suggestions
6.3 Limitations and Future Research
6.4 Contribution of the Study
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Islamic Banking

Islamic Banking

Ratings: (0)|Views: 153|Likes:
Published by Muhammad Khurram
Islamic Banking and conventional banking
Islamic Banking and conventional banking

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Categories:Types, Research
Published by: Muhammad Khurram on Jan 31, 2013
Copyright:Attribution Non-commercial

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08/13/2015

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